Time
Timestamp fields indicate when an event happens. It is a type of Subject and controls how you want business metrics (measures) grouped in a report. In Data Explorer, you can toggle between Subjects and Time in the Select Grouping dialog box.
|
Display name |
Description |
Keys |
Tags |
Attributes |
|---|---|---|---|---|
| Call End Datetime - CCD | Date and Time that this call or the leg was transferred or was disconnected. | ccd_acd_enddatetime | Calabrio, Contact Call Detail | |
| Call End Time - CCD | Time that this call or the leg was transferred or was disconnected. | Call End Time - CCD | Calabrio, Contact Call Detail | |
| Call Start Datetime - ACD | Date and time the call originated for ACD (Agent Call Detail) | aqd_acd_startdatetime | Agent Connection Detail, Calabrio | |
| Call Start Datetime - CCD | Date and time the call originated for CCD (Contact Call Detail) | ccd_acd_startdatetime | Calabrio, Contact Call Detail | |
| Call Start Datetime - CQD | Date and time the call originated for CQD (Contact Queue Detail) | cqd_call_startdatetime | Calabrio, Contact Queue Detail | |
| Call Start Time - CCD | Time the call originated for CCD (Contact Call Detail) | Call Start Time - CCD | Calabrio, Contact Call Detail | |
| Date | Date the call or the event started | Date | Agent Connection Detail, Agent State Detail, Calabrio, Contact Call Detail, Contact Queue Detail | |
| State Transition Time | Date and time the agent state change started | asd_eventdatetime | Agent State Detail, Calabrio |