Subjects

Display name	Description	Caption	Keys	Tags	Attributes	Properties
Application Name	Name of the Unified CCX or Unified IP IVR application associated with the route point.	applicationname	applicationid	Calabrio, Contact Call Detail		applicationname
Call Result	Outcome of the outbound dialer call (Voice, Callback, or RNA etc.)	call_result_code_desc	call_result_code_value	Agent Connection Detail, Calabrio		call_result_code_desc
Call Wrap Up Data	UCCX: After-call information that the agent enters through the Agent Desktop user interface while the agent is in the work state.	Call Wrap Up Data	Call Wrap Up Data	Agent Connection Detail, Calabrio
Called Number	If the call was a transfer, this field shows the number that the call was transferred to. In other cases, this information is the same as the Original Called Number.	callednumber	callednumber	Calabrio, Contact Call Detail
Contact Disposition	Disposition of the call (1—Abandoned, 2—Handled, 3—Do not care, 4—Aborted, 5-22—Rejected, 99—Cleared)	contactdisp_code_desc	contactdisp_code_value	Calabrio, Contact Call Detail		contactdisp_code_desc
Contact Type	Contact type of the call (1—Incoming, 2—Outgoing, 3—Internal, 4—Redirect in, 5—Transfer in)	contacttype_code_desc	contacttype_code_value	Calabrio, Contact Call Detail		contacttype_code_desc
CSQ Disposition	Disposition for the call for this Contact Service Queue (1—Abandoned, 2—Handled by CSQ, 3—Dequeued from CSQ, 4—Handled by script, 5—Handled by another CSQ). "Other" indicates a record was written to the Contact Queue Detail table but did not record a disposition. "Not Queued to CSQ" means that a call was handled by an agent but not via a CSQ.	disposition_code_desc	disposition_code_desc	Calabrio, Contact Queue Detail		disposition_code_value, disposition_code_name
Destination Type	Destination of the call: 1 Agent—Call presented to an agent. 2 Device—Call presented to a route point. 3 Unknown—Call presented to an outside destination through a gateway or to an unmonitored device.	desttype_code_desc	desttype_code_value	Calabrio, Contact Call Detail		desttype_code_desc
Extension	Agent's phone extension	extension	extension	Calabrio, Contact Call Detail
Node ID	The unique numeric ID that the system assigns to each Unified CCX server in the cluster.	nodeid	nodeid	Agent Connection Detail, Calabrio, Contact Call Detail, Contact Queue Detail
Originator DN	originatordn	originatordn	originatordn	Calabrio, Contact Call Detail	originatordn	originatordn
Originator Name	The agent who originated the call.	orig_resource_full_name	orig_resourceloginid	Calabrio, Contact Call Detail		orig_resource_full_name, orig_resourcefirstname, orig_resourcelastname, orig_resourcename, orig_extension
Originator Resource Type	1=Agent 2=Supervisor	orig_resourcetype_desc	orig_resourcetype	Calabrio, Contact Call Detail		orig_resourcetype_desc
Originator Type	Originator of the call: 1 Agent—Call originated by an agent. 2 Device—Call originated by a simulated caller (used for testing) and an agent phone where the agent is not currently logged in. 3 Unknown—Call originated by an outside caller through a gateway or by an unmonitored device.	origtype_code_desc	origtype_code_value	Calabrio, Contact Call Detail		origtype_code_desc
Profile ID		profileid	profileid	ASD, Calabrio
Qindex		qindex	qindex	Calabrio		qindex
Session ID	The unique session identification number that the system assigned to a call.	sessionid	sessionid	Agent Connection Detail, Calabrio, Contact Call Detail, Contact Queue Detail
Session Sequence Number	The session sequence number that the system assigned to each call leg.	sessionseqnum	sessionseqnum	Agent Connection Detail, Calabrio, Contact Call Detail, Contact Queue Detail
UCCX Custom Variable 1	Contents of the variable _ccdrVar1, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable1	customvariable1	Calabrio, Contact Call Detail
UCCX Custom Variable 2	Contents of the variable _ccdrVar2, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable2	customvariable2	Calabrio, Contact Call Detail
UCCX Custom Variable 3	Contents of the variable _ccdrVar3, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable3	customvariable3	Calabrio, Contact Call Detail
UCCX Custom Variable 4	Contents of the variable _ccdrVar4, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable4	customvariable4	Calabrio, Contact Call Detail
UCCX Custom Variable 5	Contents of the variable _ccdrVar5, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable5	customvariable5	Calabrio, Contact Call Detail
UCCX Custom Variable 6	Contents of the variable _ccdrVar6, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable6	customvariable6	Calabrio, Contact Call Detail
UCCX Custom Variable 7	Contents of the variable _ccdrVar7, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	Custom Variable 7 - text	Custom Variable 7 - text	Calabrio, Contact Call Detail
UCCX Custom Variable 8	Contents of the variable _ccdrVar8, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	Custom Variable 8 - text	Custom Variable 8 - text	Calabrio, Contact Call Detail
UCCX Custom Variable 9	Contents of the variable _ccdrVar9, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable9	customvariable9	Calabrio, Contact Call Detail
UCCX Custom Variable 10	Contents of the variable _ccdrVar10, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.	customvariable10	customvariable10	Calabrio, Contact Call Detail

Application Name

Name of the Unified CCX or Unified IP IVR application associated with the route point.

applicationname

applicationid

Calabrio, Contact Call Detail

applicationname

Call Result

Outcome of the outbound dialer call (Voice, Callback, or RNA etc.)

call_result_code_desc

call_result_code_value

Agent Connection Detail, Calabrio

call_result_code_desc

Call Wrap Up Data

UCCX: After-call information that the agent enters through the Agent Desktop user interface while the agent is in the work state.

Call Wrap Up Data

Agent Connection Detail, Calabrio

Called Number

If the call was a transfer, this field shows the number that the call was transferred to. In other cases, this information is the same as the Original Called Number.

callednumber

Calabrio, Contact Call Detail

Contact Disposition

Disposition of the call (1—Abandoned, 2—Handled, 3—Do not care, 4—Aborted, 5-22—Rejected, 99—Cleared)

contactdisp_code_desc

contactdisp_code_value

Calabrio, Contact Call Detail

contactdisp_code_desc

Contact Type

Contact type of the call (1—Incoming, 2—Outgoing, 3—Internal, 4—Redirect in, 5—Transfer in)

contacttype_code_desc

contacttype_code_value

Calabrio, Contact Call Detail

contacttype_code_desc

CSQ Disposition

Disposition for the call for this Contact Service Queue (1—Abandoned, 2—Handled by CSQ, 3—Dequeued from CSQ, 4—Handled by script, 5—Handled by another CSQ). "Other" indicates a record was written to the Contact Queue Detail table but did not record a disposition. "Not Queued to CSQ" means that a call was handled by an agent but not via a CSQ.

disposition_code_desc

Calabrio, Contact Queue Detail

disposition_code_value, disposition_code_name

Destination Type

Destination of the call: 1 Agent—Call presented to an agent. 2 Device—Call presented to a route point. 3 Unknown—Call presented to an outside destination through a gateway or to an unmonitored device.

desttype_code_desc

desttype_code_value

Calabrio, Contact Call Detail

desttype_code_desc

Extension

Agent's phone extension

extension

Calabrio, Contact Call Detail

Node ID

The unique numeric ID that the system assigns to each Unified CCX server in the cluster.

nodeid

Agent Connection Detail, Calabrio, Contact Call Detail, Contact Queue Detail

Originator DN

originatordn

Calabrio, Contact Call Detail

originatordn

Originator Name

The agent who originated the call.

orig_resource_full_name

orig_resourceloginid

Calabrio, Contact Call Detail

orig_resource_full_name, orig_resourcefirstname, orig_resourcelastname, orig_resourcename, orig_extension

Originator Resource Type

1=Agent 2=Supervisor

orig_resourcetype_desc

orig_resourcetype

Calabrio, Contact Call Detail

orig_resourcetype_desc

Originator Type

Originator of the call: 1 Agent—Call originated by an agent. 2 Device—Call originated by a simulated caller (used for testing) and an agent phone where the agent is not currently logged in. 3 Unknown—Call originated by an outside caller through a gateway or by an unmonitored device.

origtype_code_desc

origtype_code_value

Calabrio, Contact Call Detail

origtype_code_desc

Profile ID

profileid

ASD, Calabrio

Qindex

qindex

Calabrio

qindex

Session ID

The unique session identification number that the system assigned to a call.

sessionid

Agent Connection Detail, Calabrio, Contact Call Detail, Contact Queue Detail

Session Sequence Number

The session sequence number that the system assigned to each call leg.

sessionseqnum

Agent Connection Detail, Calabrio, Contact Call Detail, Contact Queue Detail

UCCX Custom Variable 1

Contents of the variable _ccdrVar1, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable1

Calabrio, Contact Call Detail

UCCX Custom Variable 2

Contents of the variable _ccdrVar2, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable2

Calabrio, Contact Call Detail

UCCX Custom Variable 3

Contents of the variable _ccdrVar3, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable3

Calabrio, Contact Call Detail

UCCX Custom Variable 4

Contents of the variable _ccdrVar4, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable4

Calabrio, Contact Call Detail

UCCX Custom Variable 5

Contents of the variable _ccdrVar5, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable5

Calabrio, Contact Call Detail

UCCX Custom Variable 6

Contents of the variable _ccdrVar6, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable6

Calabrio, Contact Call Detail

UCCX Custom Variable 7

Contents of the variable _ccdrVar7, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

Custom Variable 7 - text

Calabrio, Contact Call Detail

UCCX Custom Variable 8

Contents of the variable _ccdrVar8, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

Custom Variable 8 - text

Calabrio, Contact Call Detail

UCCX Custom Variable 9

Contents of the variable _ccdrVar9, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable9

Calabrio, Contact Call Detail

UCCX Custom Variable 10

Contents of the variable _ccdrVar10, if this variable is set by the Set Enterprise Call step in the script that the Unified CCX or Unified IP IVR application associated with this call or this leg invoked. Null if this variable is not set.

customvariable10

Calabrio, Contact Call Detail