Time
Timestamp fields indicate when an event happens. It is a type of Subject, and controls how you want business metrics (measures) grouped in a report. In Data Explorer, you can toggle between Subjects and Time in the Select Grouping dialog box.
|
Display name |
Description |
Keys |
Tags |
Attributes |
|---|---|---|---|---|
| Agent Events Timestamp | aed_ts | Calabrio | ||
| Agent Logout Timestamp | al_ts | Calabrio | ||
| Agent Skill Group Logout Timestamp | ag_sk_al_ts | Calabrio | ||
| Agent Skill Group Timestamp | ag_sk_ts | Calabrio | ||
| Agent Timestamp | ag_ts | Calabrio | ||
| Call Time | UCCE: The date and time that the Termination_Call_Detail table record is generated by the Peripheral Gateway (PG). | Call Time | Calabrio, Termination Call Detail | |
| Call Type Timestamp | calltype_timestamp | Calabrio | ||
| Date | UCCE: The date for Agent Interval, Agent Skill Group Interval, Call Type Interval, Skill Group Interval, Termination Call Detail and Route Call Detail datasets. Please do not use it as filter. | Date | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | |
| Date Login | UCCE: The date when the agent logged in for Agent Events, Agent Logout, and Agent Skill Group Logout datasets. Please do not use it as filter. | Date Login | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | |
| Event End Time | UCCE: The date and time when the event ended. | aed_utc_end_ts | Agent Events, Calabrio | |
| Event Start Time | UCCE: The date and time when the event started. | aed_utc_start_ts | Agent Events, Calabrio | |
| Interval Time | UCCE: 15 Minutes Timestamp used for date related filters/subjects for Agent Interval, Agent Skill Group Interval, Call Type Interval, Skill Group Interval, Termination Call Detail and Route Call Detail datasets. | Agent Skill Group Interval Time | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | |
| Login Time | UCCE: The date and time when the agent logged in, used for date related filters/subjects for Agent Events, Agent Logout, Agent Skill Group Logout datasets. | Login Time | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | |
| Logout Time | UCCE: The date and time when the agent logged out. | Logout Time | Agent Logout, Agent Skill Group Logout, Calabrio | |
| Routing Time | UCCE: The date and time when the call was routed. | Routing Time | Calabrio, Route Call Detail | |
| Skill Group Timestamp | sg_ts | Calabrio | ||
| WeekBegin | UCCE: For weekly reporting | WeekBegin | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail |