Subjects

Subjects control how you want the business metrics (measures) grouped in a report. These are text fields that are used as category-style groupings, such as a team, a queue, or a department in your business.

Display name

Description

Caption

Keys

Tags

Attributes

Properties

ACD Source UCCE: ACD Source ACD Source ACD Source Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail    
Agent UCCE: The last name and first name of the agent. (Combination of "Termination Call Detail" and "Route Call Detail" only) Agent Router Call Key Day, Router Call Key Calabrio, Route Call Detail and Termination Call Detail   Agent
Agent Agent Id   ag_agent_id ag_agent_id Calabrio    
Agent Events Agent Id   aed_agent_id aed_agent_id Calabrio    
Agent Events Team Id   aed_teamid aed_teamid Calabrio    
Agent Logout Agent Id   al_agent_id al_agent_id Calabrio    
Agent Logout Team Id   al_teamid al_teamid Calabrio    
Agent Skill Group Agent Id   ag_sk_agent_id ag_sk_agent_id Calabrio    
Agent Skill Group Logout Agent Id   ag_sk_al_agent_id ag_sk_al_agent_id Calabrio    
Agent Skill Group Logout Skill Group Id   ag_sk_al_skillgroup_id ag_sk_al_skillgroup_id Calabrio    
Agent Skill Group Logout Team Id   ag_sk_al_teamid ag_sk_al_teamid Calabrio    
Agent Skill Group Skill Group Id   ag_sk_skillgroup_id ag_sk_skillgroup_id Calabrio    
Agent Skill Group Team Id   ag_sk_teamid ag_sk_teamid Calabrio    
Agent Team Id   ag_teamid ag_teamid Calabrio    
ANI UCCE: Automatic Number Identification, identifies the calling party. ANI ANI Calabrio, Route Call Detail, Termination Call Detail    
Answered Within Service Level UCCE: Indicates whether the call was answered with the service level defined for the service: Y = yes N= no Answered within Service Level Answered within Service Level Calabrio, Termination Call Detail    
Call UCCE: A unique number generated at the PG for every call. Values are reused after approximately 2 billion calls. ICR Call Key ICR Call Key Calabrio, Termination Call Detail   Instrument Port Number, New Transaction, Originated
Call Disposition UCCE: The final disposition of call (or how the call terminated). Call Disposition Desc Call Disposition Calabrio, Termination Call Detail   Call Disposition Desc, Bad Call Tag
Call Disposition Flag UCCE: A series of flags providing detail on the call disposition. Call Disposition Flag Desc Call Disposition Flag Calabrio, Termination Call Detail   Call Disposition Flag Desc
Call Peripheral UCCE: Type of call reported by the peripheral. Peripheral Call Type Peripheral Call Type Id Calabrio, Termination Call Detail   Peripheral Call Type
Call Seq UCCE: A sequence number used for ordering rows for cradle-to-grave call tracking. This number defines the order in which the route requests were created. Router Call Keys Seq Router Call Keys Seq Calabrio, Route Call Detail, Termination Call Detail    
Call Type UCCE: A category of calls that the software can handle Call Type Call Type Id Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail   Call Type, Call Type Desc, Service Level- Call Type, Service Level Type, Call Type Deleted, Call Type Service Level Threshold
Call Type Call Type Id   calltype_calltype_id calltype_calltype_id Calabrio    
CED UCCE: Caller-Entered Digits. CED CED Calabrio, Route Call Detail    
Dialed Number UCCE: The dialed number for the call. Dialed Number String Dialed Number String Calabrio, Route Call Detail    
Dialed Number String UCCE: The dialed number for the call. (Combination of "Termination Call Detail" and "Route Call Detail" only) Dialed Number String Router Call Key Day, Router Call Key Calabrio, Route Call Detail and Termination Call Detail   Dialed Number String
Digits Dialed UCCE: The digits dialed for an outbound call initiated on the ACD. Digits Dialed Digits Dialed Calabrio, Termination Call Detail    
DNIS UCCE: The DNIS value, provided by the ACD, that arrives with the call. DNIS DNIS Calabrio, Termination Call Detail    
Event UCCE: Event transition that occurred. This value represents the event that is triggered and does not correlate with Agent State values. 1 = LOGIN Agent logged in to the Media Routing Domain, 2 = LOGOUT Agent logged out of the Media Routing Domain, 3 = NOT_READY Agent transitioned out of the NOT_READY state, changed reason code in NOT_READY state, or Agent remained in the NOT_READY state during the interval boundary. Event Event Id Agent Events, Calabrio   Event
Label UCCE: Identifies the label that was passed to the routing client. Label Router Call Key Day, Router Call Key Calabrio, Route Call Detail and Termination Call Detail   Label Type, Label Desc, Label
Peripheral UCCE: Identifies which peripheral handled the call. Peripheral Peripheral Id Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail   Peripheral, Peripheral Desc, Peripheral Deleted
Phone Type UCCE: The type of phone being used: 0 = normal ACD/Unified CCE phone, or non-voice task 1 = remote phone, call by call 2 = remote phone, nailed connection Phone Type Phone Type Agent Logout, Calabrio    
Reason Text UCCE: Text associated with the reason code numeric value. Reason Text Reason Code Id Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio   Reason Code Desc, Reason Code Deleted, Reason Text
Route UCCE: An enterprise name for the route. This must be unique among all routes in the enterprise. Route Route Id Calabrio, Route Call Detail, Termination Call Detail   Route Desc, Route, Route Deleted, Request Type, Request Type Desc, Originator, Originator Type, Originator Type Desc, Target Type, Target Type Result, Target Type Desc, Target Label, Routed Agent Skill Target Id, Routed Skill Group Skill Target Id, Routed Service Skill Target Id
Service UCCE: Each row describes a service available at a peripheral. Service Desc Service Id Calabrio, Termination Call Detail   Service Desc, Service Level Type- Service, Service Level Threshold- Service
Skill Group Skill Group Id   sg_skillgroup_id sg_skillgroup_id Calabrio    
Team Name UCCE: The Enterprise Name of the Agent Team. (Combination of "Termination Call Detail" and "Route Call Detail" only) Team Name Router Call Key Day, Router Call Key Calabrio, Route Call Detail and Termination Call Detail   Team Name
Trunk UCCE: The number (as known to the peripheral) of the trunk on which the call arrived. Trunk Trunk Group Id Calabrio, Termination Call Detail   Trunk
Variable 5 UCCE: Custom variable 5 from UCCE termination call detail information Variable 5 Variable 5 Calabrio, Termination Call Detail    
Variable 8 UCCE: Custom variable 8 from UCCE termination call detail information Variable 8 Variable 8 Calabrio, Termination Call Detail