Fields mappings
The fields mappings table displays how the field name you see in Data Explorer relates to the column name in the source data set.
|
Display name |
Type |
Tags |
Aggregator |
Display format |
Source |
Data set column name |
|---|---|---|---|---|---|---|
| Abandoned Interval 1 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval1 | |
| Abandoned Interval 2 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval2 | |
| Abandoned Interval 3 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval3 | |
| Abandoned Interval 4 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval4 | |
| Abandoned Interval 5 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval5 | |
| Abandoned Interval 6 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval6 | |
| Abandoned Interval 7 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval7 | |
| Abandoned Interval 8 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval8 | |
| Abandoned Interval 9 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval9 | |
| Abandoned Interval 10 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_abandinterval10 | |
| Abandoned Ring Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_abandonringcalls | |
| Abandoned Ring Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_abandonringcalls | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Call Type Interval | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Agent Events | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Interval | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Termination Call Detail | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Route Call Detail | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Logout | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Skill Group Interval | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Agent Interval | acd_src | |
| ACD Source | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | Agent Logout | acd_src | |
| Agent | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | agent | |
| Agent Agent Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Interval | ag_agent_id |
| Agent Error Count | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_agenterrorcount | |
| Agent Events Agent Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Events | aed_agent_id |
| Agent Events Team Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Events | aed_teamid |
| Agent Events Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Events | aed_ts |
| Agent Extension | NUMBER | Agent Interval, Agent Logout, Calabrio | Latest | {0,number,#} | Agent Interval | extension |
| Agent Extension | NUMBER | Agent Interval, Agent Logout, Calabrio | Latest | {0,number,#} | Agent Logout | agent_extension |
| Agent First Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Interval | person_firstname | |
| Agent First Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Logout | person_firstname | |
| Agent First Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Events | person_firstname | |
| Agent First Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Logout | person_firstname | |
| Agent First Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Termination Call Detail | person_firstname | |
| Agent First Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Interval | person_firstname | |
| Agent Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | agent_id |
| Agent Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Logout | agent_id |
| Agent Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Interval | agent_id |
| Agent Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Interval | agent_id |
| Agent Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Events | agent_id |
| Agent Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Logout | agent_id |
| Agent Last Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Termination Call Detail | person_lastname | |
| Agent Last Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Events | person_lastname | |
| Agent Last Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Interval | person_lastname | |
| Agent Last Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Logout | person_lastname | |
| Agent Last Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Logout | person_lastname | |
| Agent Last Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Interval | person_lastname | |
| Agent Logout Agent Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Logout | al_agent_id |
| Agent Logout Team Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Logout | al_teamid |
| Agent Logout Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Logout | al_ts |
| Agent Name | STRING | Agent Skill Group Interval, Calabrio | Latest | Agent Skill Group Interval | Agent Name | |
| Agent Outbound Calls | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_agentoutcalls | |
| Agent Peripheral Number | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | agentperipheralnumber |
| Agent Skill Group Agent Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Skill Group Interval | ag_sk_agent_id |
| Agent Skill Group Logout Agent Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Skill Group Logout | ag_sk_al_agent_id |
| Agent Skill Group Logout Skill Group Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Skill Group Logout | ag_sk_al_skillgroup_id |
| Agent Skill Group Logout Team Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Skill Group Logout | ag_sk_al_teamid |
| Agent Skill Group Logout Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Skill Group Logout | ag_sk_al_ts |
| Agent Skill Group Skill Group Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Skill Group Interval | ag_sk_skillgroup_id |
| Agent Skill Group Team Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Skill Group Interval | ag_sk_teamid |
| Agent Skill Group Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Skill Group Interval | ag_sk_ts |
| Agent Team Id | NUMBER | Calabrio | Latest | {0,number,#} | Agent Interval | ag_teamid |
| Agent Terminated Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_agentterminatedcalls | |
| Agent Terminated Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_agentterminatedcalls | |
| Agent Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Interval | ag_ts |
| ANI | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | ani |
| ANI | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | ani |
| Answer Wait Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_answerwaittime | |
| Answer Wait Time - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_answerwaittime | |
| Answer Wait Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_answerwaittime | |
| Answered Interval 1 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval1 | |
| Answered Interval 2 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval2 | |
| Answered Interval 3 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval3 | |
| Answered Interval 4 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval4 | |
| Answered Interval 5 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval5 | |
| Answered Interval 6 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval6 | |
| Answered Interval 7 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval7 | |
| Answered Interval 8 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval8 | |
| Answered Interval 9 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval9 | |
| Answered Interval 10 | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ansinterval10 | |
| Answered Within Service Level | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | answeredwithinservicelevel | |
| Application Data | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | applicationdata | |
| Application Task Disposition | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | applicationtaskdisposition |
| Attribute Id1 | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_attributeid1 | |
| Attribute Id2 | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_attributeid2 | |
| Attribute Id3 | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_attributeid3 | |
| Attribute Id4 | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_attributeid4 | |
| Attribute Id5 | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_attributeid5 | |
| AutoOut Call Handle Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_autooutcallstime | |
| AutoOut Call Handle Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_autooutcallstime | |
| AutoOut Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_autooutcallsonholdtime | |
| AutoOut Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_autooutcallsonholdtime | |
| AutoOut Call Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_talkautoouttime | |
| AutoOut Call Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_autooutcallstalktime | |
| AutoOut Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_autooutcalls | |
| AutoOut Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_autooutcalls | |
| AutoOut Calls On Hold - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_autooutcallsonhold | |
| AutoOut Calls On Hold - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_autooutcallsonhold | |
| AutOut Talk Time | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talkautoouttime | |
| Available In MRD Time | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_availableinmrdtime | |
| Available Time - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_availtime | |
| Available Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_availtime | |
| Available Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_availtime | |
| Avg Router Delay in Queue | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_avgrouterdelayq | |
| Bad Call Tag | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | badcalltag | |
| Barge In Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_bargeincalls | |
| Barge In Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_bargeincalls | |
| Bucket Interval Id | NUMBER | Calabrio, Skill Group Interval | Latest | {0,number,#} | Skill Group Interval | sg_int_bucketintervalid |
| Bucket Interval Id - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_bucketintervalid | |
| Busy Other Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_busyothertime | |
| Busy Other Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_busyothertime | |
| Call Back Message Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_callbackmessagestime | |
| Call Back Message Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_callbackmessagestime | |
| Call Back Messages - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_callbackmessages | |
| Call Back Messages - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_callbackmessages | |
| Call Delay Abandon Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_calldelayabandtime | |
| Call Disposition | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | calldisposition |
| Call Disposition Desc | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | calldisp_desc | |
| Call Disposition Flag | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | calldispositionflag |
| Call Disposition Flag Desc | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | calldisp_flag_desc | |
| Call Duration | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_duration | |
| Call GUID | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | callguid | |
| Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_holdtime | |
| Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_holdtime | |
| Call Hold Time - Termination Call Detail | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_holdtime | |
| Call Reference Id | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | callreferenceid | |
| Call Segment Time - Route Call Detail | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_callsegmenttime | |
| Call Segment Time - Termination Call Detail | NUMBER | Calabrio | Sum | Termination Call Detail | tcd_callsegmenttime | |
| Call Time | DATE | Calabrio, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Termination Call Detail | tcd_utc_call_ts |
| Call Type | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Route Call Detail | calltype_enterprisename | |
| Call Type | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Call Type Interval | calltype_enterprisename | |
| Call Type | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Termination Call Detail | calltype_enterprisename | |
| Call Type Call Type Id | NUMBER | Calabrio | Latest | {0,number,#} | Call Type Interval | calltype_calltype_id |
| Call Type Deleted | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Route Call Detail | calltype_deleted | |
| Call Type Deleted | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Call Type Interval | calltype_deleted | |
| Call Type Deleted | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Termination Call Detail | calltype_deleted | |
| Call Type Desc | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Call Type Interval | calltype_desc | |
| Call Type Desc | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Route Call Detail | calltype_desc | |
| Call Type Desc | STRING | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | Termination Call Detail | calltype_desc | |
| Call Type Id | NUMBER | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | calltype_id |
| Call Type Id | NUMBER | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Call Type Interval | calltype_id |
| Call Type Id | NUMBER | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | calltype_id |
| Call Type Service Level Threshold | NUMBER | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Call Type Interval | calltype_sl_threshold |
| Call Type Service Level Threshold | NUMBER | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | calltype_sl_threshold |
| Call Type Service Level Threshold | NUMBER | Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | calltype_sl_threshold |
| Call Type Service Level Type | NUMBER | Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Call Type Interval | calltype_sl_type |
| Call Type Service Level Type | NUMBER | Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | calltype_sl_type |
| Call Type Service Level Type | NUMBER | Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Logout | skillgroup_sl_type |
| Call Type Service Level Type | NUMBER | Agent Skill Group Logout, Calabrio, Call Type Interval, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | calltype_sl_type |
| Call Type Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Call Type Interval | calltype_timestamp |
| Calls Abandoned Ring Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_abandonringtime | |
| Calls Abandoned Ring Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_abandonringtime | |
| Calls Answered - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_callsanswered | |
| Calls Answered - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsanswered | |
| Calls Answered - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_callsanswered | |
| Calls Handle Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_handledcallstime | |
| Calls Handle Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_handledcallstime | |
| Calls Handled - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_callshandled | |
| Calls Handled - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callshandled | |
| Calls Handled - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_callshandled | |
| Calls Handled - Termination Call Detail | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_callshandled | |
| Calls Intercepted - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_interceptcalls | |
| Calls Intercepted - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_interceptcalls | |
| Calls Monitored - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_monitorcalls | |
| Calls Monitored - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_monitorcalls | |
| Calls Offered - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsoffered | |
| Calls Offered - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_callsoffered | |
| Calls On Hold | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsonhold | |
| Calls On Hold Abandoned - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_abandonholdcalls | |
| Calls On Hold Abandoned - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_abandonholdcalls | |
| Calls Queue Handled | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsqhandled | |
| Calls Queued | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_callsqueued | |
| Calls Requeried | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsrequeried | |
| Calls RONA | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsrona | |
| Calls Routed | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsrouted | |
| Calls Routed No Agent | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_callsroutednonagent | |
| Campaign Id | STRING | Calabrio, Skill Group Interval | Latest | Skill Group Interval | sg_int_campaignid | |
| CDPD | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | cdpd | |
| CED | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | ced | |
| Conference Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_conferencetime | |
| Conferenced Out Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_conferencedoutcallstime | |
| Conferenced Out Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_conferencedoutcallstime | |
| Conferenced Out Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_conferencedoutcalls | |
| Conferenced Out Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_conferencedoutcalls | |
| Consultative Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_consultativecallstime | |
| Consultative Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_consultativecallstime | |
| Consultative Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_consultativecalls | |
| Consultative Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_consultativecalls | |
| CT Delay Abandon Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ctdelayabandtime | |
| CT VRU Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_ctvrutime | |
| Delay Agent Abandon Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_delayagentabandtime | |
| Delay in Queue Abandon Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_delayqabandtime | |
| Delay Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_delaytime | |
| Dialed Number Id | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | dialednumberid |
| Dialed Number String | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | dialednumberstring |
| Digits Dialed | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | digitsdialed |
| DNIS | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | dnis |
| Emergency Assists - Agent Skill Group | NUMBER | Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_emergencyassists | |
| Emergency Assists - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_emergencyassists | |
| Enterprise Queue Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_enterprisequeuetime | |
| Error Count | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_errorcount | |
| Event | STRING | Agent Events, Calabrio | Latest | Agent Events | aed_event_name | |
| Event Count | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_event_count | |
| Event Duration | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_event_duration | |
| Event End Time | DATE | Agent Events, Calabrio | Latest | Agent Events | aed_utc_end_ts | |
| Event Id | NUMBER | Agent Events, Calabrio | Latest | {0,number,#} | Agent Events | aed_event |
| Event Start Time | DATE | Agent Events, Calabrio | Latest | Agent Events | aed_utc_start_ts | |
| External Consult Call Time - Agent Skill Group | NUMBER | Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_consultoutcallstime | |
| External Consult Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_consultoutcallstime | |
| External Consult Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_consultoutcalls | |
| External Consult Calls - Skill Group | NUMBER | Calabrio | Sum | Skill Group Interval | sg_int_consultoutcalls | |
| Final Object Id | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | finalobjectid |
| Handle Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_handletime | |
| Handled Call Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_handledcallstalktime | |
| Handled Call Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_handledcallstalktime | |
| Hold Time - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_holdtime | |
| ICR Call Key | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | icrcallkey |
| ICR Call Key Child | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | icrcallkeychild |
| ICR Call Key Parent | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | icrcallkeyparent |
| ICR Default Routed | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_icrdefaultrouted | |
| Inbound ACD Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_incomingcallsonholdtime | |
| Inbound ACD Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_incomingcallsonholdtime | |
| Inbound ACD Call Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talkintime | |
| Inbound ACD Calls On Hold - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_incomingcallsonhold | |
| Inbound ACD Calls On Hold - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_incomingcallsonhold | |
| Inbound Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_talkintime | |
| Incoming Conference Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_conferencedincallstime | |
| Incoming Conference Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_conferencedincallstime | |
| Incoming Conference Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_conferencedincalls | |
| Incoming Conference Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_conferencedincalls | |
| Incomplete Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_incompletecalls | |
| Instrument Port Number | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | instrumentportnumber |
| Internal Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_internalcallsonholdtime | |
| Internal Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_internalcallsonholdtime | |
| Internal Call Receive Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_internalcallsrcvdtime | |
| Internal Call Receive Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_internalcallsrcvdtime | |
| Internal Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_internalcallstime | |
| Internal Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_internalcallstime | |
| Internal Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_internalcalls | |
| Internal Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_internalcalls | |
| Internal Calls On Hold - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_internalcallsonhold | |
| Internal Calls On Hold - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_internalcallsonhold | |
| Internal Calls Received - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_internalcallsrcvd | |
| Internal Calls Received - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_internalcallsrcvd | |
| Interval Time | DATE | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Call Type Interval | call_type_utc_interval_ts |
| Interval Time | DATE | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Skill Group Interval | utc_interval_ts |
| Interval Time | DATE | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Termination Call Detail | tcd_utc_call_15min |
| Interval Time | DATE | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Skill Group Interval | utc_interval_ts |
| Interval Time | DATE | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Route Call Detail | rcd_utc_routing_15min |
| Interval Time | DATE | Agent Interval, Agent Skill Group Interval, Calabrio, Route Call Detail, Skill Group Interval, Termination Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Interval | utc_interval_ts |
| Is Answered Within Service Level | NUMBER | Calabrio, Termination Call Detail | Latest | Termination Call Detail | tcd_is_answeredwithinservicelevel | |
| Label | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | label | |
| Label Desc | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | label_description | |
| Label Id | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | labelid |
| Label Type | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | labeltype |
| Local Queue Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_localqtime | |
| Log On Duration | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_login_duration | |
| Logged On Time - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_loggedontime | |
| Logged On Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_loggedontime | |
| Logged On Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_loggedontime | |
| Login Count | NUMBER | Agent Logout, Calabrio | Sum | Agent Logout | al_login_count | |
| Login Duration | NUMBER | Agent Logout, Calabrio | Sum | Agent Logout | al_login_duration | |
| Login Event Count | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_is_login | |
| Login Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Logout | person_loginname | |
| Login Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Interval | person_loginname | |
| Login Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Interval | person_loginname | |
| Login Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Termination Call Detail | person_loginname | |
| Login Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Events | person_loginname | |
| Login Name | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Logout | person_loginname | |
| Login Time | DATE | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Logout | al_utc_login_ts |
| Login Time | DATE | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Events | aed_utc_login_ts |
| Login Time | DATE | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Skill Group Logout | sg_utc_login_ts |
| Logout Event Count | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_is_logout | |
| Logout Time | DATE | Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Logout | al_utc_logout_ts |
| Logout Time | DATE | Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Agent Skill Group Logout | sg_utc_logout |
| Max Call Wait Time | NUMBER | Calabrio, Call Type Interval | Max | Call Type Interval | calltype_maxcallwaittime | |
| Max Calls Queued | NUMBER | Calabrio, Call Type Interval | Max | Call Type Interval | calltype_maxcallsqueued | |
| Max Hold Time | NUMBER | Calabrio, Call Type Interval | Max | Call Type Interval | calltype_maxholdtime | |
| Message Origin Call SIM | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_is_msgorigin_callsim | |
| Message Origin Switch | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_is_msgorigin_switch | |
| Message Origin Test Call | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_is_msgorigin_testcall | |
| Message Origin Unspecified | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_is_msgorigin_unspecified | |
| Network Announcement | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_networkannouncement | |
| Network Conferenced Out Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_netconfoutcallstime | |
| Network Conferenced Out Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_netconfoutcallstime | |
| Network Conferenced Out Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_netconferencedoutcalls | |
| Network Conferenced Out Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_netconferencedoutcalls | |
| Network Consultative Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_netconsultativecallstime | |
| Network Consultative Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_netconsultativecallstime | |
| Network Consultative Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_netconsultativecalls | |
| Network Consultative Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_netconsultativecalls | |
| Network Default Routed | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_networkdefaultrouted | |
| Network Queue Time - Route Call Detail | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_netqtime | |
| Network Queue Time - Termination Call Detail | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_netqtime | |
| Network Target Id | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | networktargetid | |
| Network Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_networktime | |
| Network Transfer Out Calls | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_nettransferoutcalls | |
| Network Transferred Out Calls | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_nettransferredoutcalls | |
| New Transaction | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | newtransaction | |
| Non-ACD Calls Answer Time | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_nonacdlinecallsintime | |
| Non-ACD Calls Answered | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_nonacdlinecallsincount | |
| Non-ACD Calls Initiate Time | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_nonacdlinecallsouttime | |
| Non-ACD Calls Initiated | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_nonacdlinecallsoutcount | |
| Not Ready Duration | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_notready_duration | |
| Not Ready Event Count | NUMBER | Agent Events, Calabrio | Sum | Agent Events | aed_is_notready | |
| Not Ready Time - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_notreadytime | |
| Not Ready Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_notreadytime | |
| Not Ready Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_notreadytime | |
| Originated | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | originated | |
| Originator | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | originator |
| Originator Type | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | rcd_originatortype |
| Originator Type Desc | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | origtype_desc | |
| Other Talk Time - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_talkothertime | |
| Other Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_talkothertime | |
| Other Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talkothertime | |
| Outbound ACD Call Handle Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_agentoutcallstime | |
| Outbound ACD Call Handle Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_agentoutcallstime | |
| Outbound ACD Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_agentoutcallsonholdtime | |
| Outbound ACD Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_agentoutcallsonholdtime | |
| Outbound ACD Call Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_agentoutcallstalktime | |
| Outbound ACD Call Total Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_agentoutcallstalktime | |
| Outbound ACD Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_agentoutcalls | |
| Outbound ACD Calls On Hold - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_agentoutcallsonhold | |
| Outbound ACD Calls On Hold - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_agentoutcallsonhold | |
| Outbound Call Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talkouttime | |
| Outbound Calls On Hold Abandoned - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_abandonholdoutcalls | |
| Outbound Calls On Hold Abandoned - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_abandonholdcallsout | |
| Outbound Preview Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_previewcallstalktime | |
| Outbound Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_talkouttime | |
| Over Flow Out | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_overflowout | |
| Peripheral | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval | Latest | Skill Group Interval | peripheral_name | |
| Peripheral | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval | Latest | Agent Skill Group Interval | peripheral_name | |
| Peripheral | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval | Latest | Agent Skill Group Logout | peripheral_name | |
| Peripheral | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval | Latest | Termination Call Detail | peripheral_name | |
| Peripheral Call Key | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | peripheralcallkey |
| Peripheral Call Type | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | peripheraltype_desc | |
| Peripheral Call Type Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | peripheralcalltype |
| Peripheral Deleted | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | peripheral_deleted | |
| Peripheral Desc | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | peripheral_desc | |
| Peripheral Enterprisename | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | peripheral_enterprisename | |
| Peripheral Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Logout | peripheral_id |
| Peripheral Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Interval | peripheral_id |
| Peripheral Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | peripheral_id |
| Peripheral Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Skill Group Interval | peripheral_id |
| Phone Type | NUMBER | Agent Logout, Calabrio | Latest | {0,number,#} | Agent Logout | al_phone_type |
| Phone Type Normal | NUMBER | Agent Logout, Calabrio | Sum | Agent Logout | al_is_phonetype_normal | |
| Phone Type Remote CbC | NUMBER | Agent Logout, Calabrio | Sum | Agent Logout | al_is_phonetype_remotecbc | |
| Phone Type Remote Nailed | NUMBER | Agent Logout, Calabrio | Sum | Agent Logout | al_is_phonetype_remotenailed | |
| Preview Call Handle Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_previewcallstime | |
| Preview Call Handle Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_previewcallstime | |
| Preview Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_previewcallsonholdtime | |
| Preview Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_previewcallsonholdtime | |
| Preview Call Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_talkpreviewtime | |
| Preview Call Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_previewcallstalktime | |
| Preview Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_previewcalls | |
| Preview Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_previewcalls | |
| Preview Calls On Hold - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_previewcallsonhold | |
| Preview Calls On Hold - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_previewcallsonhold | |
| Preview Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talkpreviewtime | |
| Priority | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | priority |
| Priority | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | priority | |
| Reason Code Deleted | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Events | rc_deleted | |
| Reason Code Deleted | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Skill Group Logout | rc_deleted | |
| Reason Code Deleted | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Logout | rc_deleted | |
| Reason Code Desc | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Skill Group Logout | rc_desc | |
| Reason Code Desc | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Logout | rc_desc | |
| Reason Code Desc | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Events | rc_desc | |
| Reason Code Id | NUMBER | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,number,#} | Agent Skill Group Logout | reasoncode_id |
| Reason Code Id | NUMBER | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,number,#} | Agent Logout | reasoncode_id |
| Reason Code Id | NUMBER | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | {0,number,#} | Agent Events | reasoncode_id |
| Reason Text | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Logout | rc_text | |
| Reason Text | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Skill Group Logout | rc_text | |
| Reason Text | STRING | Agent Events, Agent Logout, Agent Skill Group Logout, Calabrio | Latest | Agent Events | rc_text | |
| Recovery Day - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_recoveryday | |
| Redirect No Answer Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_redirectnoanscallstime | |
| Redirect No Answer Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_redirectnoanscallstime | |
| Redirect No Answer Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_redirectnoanscalls | |
| Redirect No Answer Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_redirectnoanscalls | |
| Reporting Half Hour - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | reportinghalfhour | |
| Reporting Half Hour - Agent Skill Group | NUMBER | Agent Skill Group, Calabrio | Sum | Agent Skill Group Interval | reportinghalfhour | |
| Reporting Half Hour - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reportinghalfhour | |
| Reporting Half Hour - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | reportinghalfhour | |
| Reporting Interval - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | reportinginterval | |
| Reporting Interval - Agent Skill Group | NUMBER | Agent Skill Group, Calabrio | Sum | Agent Skill Group Interval | reportinginterval | |
| Reporting Interval - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reportinginterval | |
| Reporting Interval - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | reportinginterval | |
| Request Type | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | rcd_requesttype |
| Request Type Desc | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | requesttype_desc | |
| Reservation Call Hold Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_reservecallsonholdtime | |
| Reservation Call Hold Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_reservecallsonholdtime | |
| Reservation Call Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_reservecallstalktime | |
| Reservation Call Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_reservecallstalktime | |
| Reservation Call Talking State Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_talkreservetime | |
| Reservation Call Talking State Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talkreservetime | |
| Reservation Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_reservecallstime | |
| Reservation Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_reservecallstime | |
| Reservation Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_reservecalls | |
| Reservation Calls - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reservationcalls | |
| Reservation Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_reservecalls | |
| Reservation Calls On Hold - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_reservecallsonhold | |
| Reservation Calls On Hold - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_reservecallsonhold | |
| Reserved 5 - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reserved5 | |
| Reserved 4 - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reserved4 | |
| Reserved 3 - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reserved3 | |
| Reserved 2 - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reserved2 | |
| Reserved 1 - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_reserved1 | |
| Reserved State Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_reservedstatetime | |
| Reserved State Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_reservedstatetime | |
| Return Busy | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_returnbusy | |
| Return Release | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_returnrelease | |
| Return Ring | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_returnring | |
| Ring Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_ringtime | |
| Routable In MRD Time | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routableinmrdtime | |
| Route | STRING | Calabrio, Route Call Detail, Termination Call Detail | Latest | Route Call Detail | route_enterprisename | |
| Route | STRING | Calabrio, Route Call Detail, Termination Call Detail | Latest | Termination Call Detail | route_enterprisename | |
| Route Count | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_route_count | |
| Route Deleted | STRING | Calabrio, Route Call Detail, Termination Call Detail | Latest | Termination Call Detail | route_deleted | |
| Route Deleted | STRING | Calabrio, Route Call Detail, Termination Call Detail | Latest | Route Call Detail | route_deleted | |
| Route Desc | STRING | Calabrio, Route Call Detail, Termination Call Detail | Latest | Route Call Detail | route_desc | |
| Route Desc | STRING | Calabrio, Route Call Detail, Termination Call Detail | Latest | Termination Call Detail | route_desc | |
| Route Id | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | route_id |
| Route Id | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | route_id |
| Routed Agent Skill Target Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | routedagentskilltargetid |
| Routed Service Skill Target Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | routedserviceskilltargetid |
| Routed Skill Group Skill Target Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | routedskillgroupskilltargetid |
| Router Abandoned Interval 1 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval1 | |
| Router Abandoned Interval 2 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval2 | |
| Router Abandoned Interval 3 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval3 | |
| Router Abandoned Interval 4 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval4 | |
| Router Abandoned Interval 5 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval5 | |
| Router Abandoned Interval 6 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval6 | |
| Router Abandoned Interval 7 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval7 | |
| Router Abandoned Interval 8 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval8 | |
| Router Abandoned Interval 9 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval9 | |
| Router Abandoned Interval 10 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerabandinterval10 | |
| Router Answered Interval 1 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval1 | |
| Router Answered Interval 2 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval2 | |
| Router Answered Interval 3 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval3 | |
| Router Answered Interval 4 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval4 | |
| Router Answered Interval 5 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval5 | |
| Router Answered Interval 6 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval6 | |
| Router Answered Interval 7 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval7 | |
| Router Answered Interval 8 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval8 | |
| Router Answered Interval 9 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval9 | |
| Router Answered Interval 10 | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routeransinterval10 | |
| Router Call Key | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | routercallkey |
| Router Call Key | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | routercallkey |
| Router Call Key Day | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | routercallkeyday |
| Router Call Key Day | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | routercallkeyday |
| Router Call Keys Seq | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | routercallkeysequencenumber |
| Router Call Keys Seq | NUMBER | Calabrio, Route Call Detail, Termination Call Detail | Latest | {0,number,#} | Route Call Detail | routercallkeysequencenumber |
| Router Calls Abandoned | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallsaband | |
| Router Calls Abandoned Dequeued | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routercallsabanddequeued | |
| Router Calls Abandoned in Queue - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallsabandq | |
| Router Calls Abandoned in Queue - Call type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_routercallsabandq | |
| Router Calls Abandoned in Queue - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routercallsabandq | |
| Router Calls Abandoned to Agent - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_routercallsabandtoagent | |
| Router Calls Abandoned to Agent - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routercallsabandtoagent | |
| Router Calls Answered | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallsanswered | |
| Router Calls Dequeued - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallsdequeued | |
| Router Calls Dequeued - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routercallsdequeued | |
| Router Calls Handled | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallshandled | |
| Router Calls Offered - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallsoffered | |
| Router Calls Offered - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routercallsoffered | |
| Router Calls Redirected | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routercallsredirected | |
| Router Delay In Queue Abandon Time | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerdelayqabandtime | |
| Router Error Code | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | routererrorcode |
| Router Error Count - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routererror | |
| Router Error Count - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routererror | |
| Router Max Call Wait Time | NUMBER | Calabrio, Skill Group Interval | Max | Skill Group Interval | sg_int_routermaxcallwaittime | |
| Router Max Calls Queued | NUMBER | Calabrio, Skill Group Interval | Max | Skill Group Interval | sg_int_routermaxcallsqueued | |
| Router Queue Call Type Limit | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_routerqueuecalltypelimit | |
| Router Queue Calls - Agent | NUMBER | Agent Interval, Calabrio | Sum | Agent Interval | ag_int_routerqueuecalls | |
| Router Queue Calls - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_routerqueuecalls | |
| Router Queue Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_routerqueuecalls | |
| Router Queue Global Limit | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_routerqueuegloballimit | |
| Router Queue Time | NUMBER | Calabrio, Route Call Detail | Sum | Route Call Detail | rcd_routerqueuetime | |
| Router Queue Wait Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_routerqueuewaittime | |
| Routing Client Call Key | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | routingclientcallkey |
| Routing Client Id | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | routingclientid |
| Routing Time | DATE | Calabrio, Route Call Detail | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Route Call Detail | rcd_utc_routing_ts |
| Script Id | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | scriptid |
| Service Deleted | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | svc_deleted | |
| Service Desc | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | svc_desc | |
| Service Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | service_id |
| Service Level- Skill Group | NUMBER | Calabrio, Skill Group Interval | Latest | Skill Group Interval | sg_int_servicelevel | |
| Service Level - Call Type | NUMBER | Calabrio, Call Type Interval | Latest | {0,number,#} | Call Type Interval | calltype_servicelevel |
| Service Level Abandoned | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_servicelevelaband | |
| Service Level Calls - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_servicelevelcalls | |
| Service Level Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_servicelevelcalls | |
| Service Level Calls Abandoned - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_servicelevelcallsaband | |
| Service Level Calls Dequeued | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_servicelevelcallsdequeue | |
| Service Level Calls Offered - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_servicelevelcallsoffered | |
| Service Level Calls Offered - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_servicelevelcallsoffered | |
| Service Level Error - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_servicelevelerror | |
| Service Level Error - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_servicelevelerror | |
| Service Level RONA - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_servicelevelrona | |
| Service Level RONA - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_servicelevelrona | |
| Service Level Threshold | NUMBER | Calabrio | Latest | {0,number,#} | Termination Call Detail | svc_sl_threshold |
| Service Level Type | NUMBER | Calabrio | Latest | {0,number,#} | Termination Call Detail | svc_sl_type |
| Service Level Type - Call Type Interval | NUMBER | Calabrio, Call Type Interval | Latest | {0,number,#} | Call Type Interval | calltype_serviceleveltype |
| Short Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_shortcalls | |
| Short Calls - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_shortcalls | |
| Short Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_shortcalls | |
| Skill Group | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Logout | skillgroup_enterprisename | |
| Skill Group | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Interval | skillgroup_enterprisename | |
| Skill Group | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Skill Group Interval | skillgroup_enterprisename | |
| Skill Group | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Termination Call Detail | skillgroup_enterprisename | |
| Skill Group AutoOut Call Talk Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_autooutcallstalktime | |
| Skill Group Deleted | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Termination Call Detail | skillgroup_deleted | |
| Skill Group Deleted | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Interval | skillgroup_deleted | |
| Skill Group Deleted | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Logout | skillgroup_deleted | |
| Skill Group Deleted | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Skill Group Interval | skillgroup_deleted | |
| Skill Group Desc | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Interval | skillgroup_desc | |
| Skill Group Desc | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Termination Call Detail | skillgroup_desc | |
| Skill Group Desc | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Skill Group Interval | skillgroup_desc | |
| Skill Group Desc | STRING | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | Agent Skill Group Logout | skillgroup_desc | |
| Skill Group Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Interval | skillgroup_id |
| Skill Group Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Skill Group Interval | skillgroup_id |
| Skill Group Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | skillgroup_id |
| Skill Group Id | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Logout | skillgroup_id |
| Skill Group LoggedIn Duration | NUMBER | Agent Skill Group Logout, Calabrio | Sum | Agent Skill Group Logout | sg_login_duration | |
| Skill Group Login Count | NUMBER | Agent Skill Group Logout, Calabrio | Sum | Agent Skill Group Logout | sg_login_count | |
| Skill Group Name | STRING | Calabrio | Latest | Skill Group Interval | skillgroup_name | |
| Skill group Peripheral Name | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | sg_peripheral_name | |
| Skill Group Service Level Threshold | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | skillgroup_sl_threshold |
| Skill Group Service Level Threshold | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Skill Group Interval | skillgroup_sl_threshold |
| Skill Group Service Level Threshold | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Interval | skillgroup_sl_threshold |
| Skill Group Service Level Threshold | NUMBER | Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Logout | skillgroup_sl_threshold |
| Skill Group Service Level Type | NUMBER | Agent Skill Group Interval, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Interval | skillgroup_sl_type |
| Skill Group Service Level Type | NUMBER | Agent Skill Group Interval, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Skill Group Interval | skillgroup_sl_type |
| Skill Group Service Level Type | NUMBER | Agent Skill Group Interval, Calabrio, Skill Group Interval, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | skillgroup_sl_type |
| Skill Group Skill Group Id | NUMBER | Calabrio | Latest | {0,number,#} | Skill Group Interval | sg_skillgroup_id |
| Skill Group Timestamp | DATE | Calabrio | Latest | {0,date,yyyy/MM/dd HH:mm:ss} | Skill Group Interval | sg_ts |
| Source Agent Peripheral Number | NUMBER | Calabrio, Termination Call Detail | Latest | Termination Call Detail | sourceagentperipheralnumber | |
| Source Agent Skill Target Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | sourceagentskilltargetid |
| Supervisor Assisted Call Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_supervassistcallstime | |
| Supervisor Assisted Call Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_supervassistcallstime | |
| Supervisor Assisted Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_supervassistcalls | |
| Supervisor Assisted Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_supervassistcalls | |
| Talk Time - Call Type | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_talktime | |
| Talk Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_talktime | |
| Talk Time - Termination Call Detail | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_talktime | |
| Target Label | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | targetlabel | |
| Target Label Id | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | targetlabelid |
| Target Type | NUMBER | Calabrio, Route Call Detail | Latest | {0,number,#} | Route Call Detail | rcd_targettype |
| Target Type Desc | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | targettype_desc | |
| Target Type Result | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | targettype_result | |
| TCD Count | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_count | |
| Team | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Interval | team_enterprisename | |
| Team | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Interval | team_enterprisename | |
| Team | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Skill Group Logout | team_enterprisename | |
| Team | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Termination Call Detail | team_enterprisename | |
| Team | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Logout | team_enterprisename | |
| Team | STRING | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | Agent Events | team_enterprisename | |
| Team Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Events | team_agentteamid |
| Team Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | team_agentteamid |
| Team Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Logout | team_agentteamid |
| Team Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Interval | team_agentteamid |
| Team Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Interval | team_agentteamid |
| Team Id | NUMBER | Agent Events, Agent Interval, Agent Logout, Agent Skill Group Interval, Agent Skill Group Logout, Calabrio, Termination Call Detail | Latest | {0,number,#} | Agent Skill Group Logout | team_agentteamid |
| Team Name | STRING | Calabrio, Termination Call Detail | Latest | Termination Call Detail | team_name | |
| Time to Abandon | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_timetoaband | |
| Total Calls Abandoned | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_totalcallsaband | |
| Transfer In Call Time | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_transferincallstime | |
| Transfer In Calls | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_transferincalls | |
| Transfer Out Calls | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_transferoutcalls | |
| Transferred In Call Time | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_transferredincallstime | |
| Transferred In Calls | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_transferredincalls | |
| Transferred Out Calls | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_transferredoutcalls | |
| Trunk | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | trunk |
| Trunk Group Id | NUMBER | Calabrio, Termination Call Detail | Latest | {0,number,#} | Termination Call Detail | trunkgroupid |
| User to User | STRING | Calabrio, Route Call Detail | Latest | Route Call Detail | usertouser | |
| Variable 5 | STRING | Calabrio | Latest | Termination Call Detail | variable5 | |
| Variable 8 | STRING | Calabrio | Latest | Termination Call Detail | variable8 | |
| VRU Assisted Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruassistedcalls | |
| VRU Forced Transfer Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruforcedxferredcalls | |
| VRU Handled Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruhandledcalls | |
| VRU Opt Out Unhandled Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruoptoutunhandledcalls | |
| VRU Other Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruothercalls | |
| VRU Scripted Transfer Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruscriptedxferredcalls | |
| VRU Time | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vrutime | |
| VRU Unhandled Calls | NUMBER | Calabrio, Call Type Interval | Sum | Call Type Interval | calltype_vruunhandledcalls | |
| Whisper Calls - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_whispercalls | |
| Whisper Calls - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_whispercalls | |
| Work Not Ready Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_worknotreadytime | |
| Work Not Ready Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_worknotreadytime | |
| Work Ready Time - Agent Skill Group | NUMBER | Agent Skill Group Interval, Calabrio | Sum | Agent Skill Group Interval | ag_sk_int_workreadytime | |
| Work Ready Time - Skill Group | NUMBER | Calabrio, Skill Group Interval | Sum | Skill Group Interval | sg_int_workreadytime | |
| Work Time | NUMBER | Calabrio, Termination Call Detail | Sum | Termination Call Detail | tcd_worktime |