Subjects
Subjects control how you want the business metrics (measures) grouped in a report. These are text fields that are used as category-style groupings, such as a team, a queue, or a department in your business.
| Display name | Description | Caption | Keys | Tags | Properties (List) |
|---|---|---|---|---|---|
| ACD | Call Center Automatic Call Distribution | ACD Num | ACD Num | ||
| ACD Site | ACD Site | ACD Site | ACD Site | ||
| Answer Reason | The reason associated with the answering agent's mode, if the agent is in the AUX mode. | ansreason_desc | ansreason | Echi | ansreason_desc |
| Call | The unique number assigned to this call and all its call segments. | callid | callid | Echi | cdr_dialednumber, cdr_callingparty, origreason_desc, agent_name_orig |
| Call Disposition | This field represents the call disposition and indicates whether the call in the
segment was: 1=connected 2=answered 3=abandoned 4=interflowed 5=forced busy 6=forced disconnect 7=other |
cdr_calldisp_desc | cdr_calldisp | Echi | cdr_calldisp_desc |
| Call Segment | Call Segment | segment | callid, segment | ||
| Location | The equipment location ID that is associated with a particular agent. This is the location ID of the terminal the agent is logged in to. It is associated with a port network location ID on the communication server. The LOC_ID is 0 if multiple locations are not enabled. A location ID is not assigned to an agent until that agent logs into a terminal. An agent may have multiple LOC_IDs if the agent logs into multiple terminals with different locations. | loc_id | loc_id | ||
| Originating Agent | The login ID of the agent originating the call. This is used for calls an agent originates to another agent, to an on-switch extension, or to an external destination. | agent_name_orig | agent_login_orig | Echi | agent_surname_orig, agent_firstname_orig, agent_name_orig |
| Originating Reason | The reason code associated with the originating agent's mode, if the agent is in the AUX mode. | origreason_desc | origreason | Echi | origreason_desc |
| Split | The name of the split/skill. | split_name | ACD Site, split | Agent, CMS, Echi, Split | split_name, Split Desc |
| Tenant | The tenant partition to which the resource belongs. | tenant_name | tenant_id | tenant_name | |
| VDN | The name of the Vector Directory Number. | vdn_name | vdn | CMS, Echi, VDN | vdn_name, Skill1, Skill2, Skill3, VDN Desc, cdr_firstvdn |