Fields mappings

Display name	Type	Tags	Aggregator	Display format	Attributes	Source	Dataset column name
Abandon Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_abntime
Abandon Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_abntime
Abandon Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abntime
ACD AUX Inbound Calls Talk Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acdauxintime
ACD AUX Inbound Calls Talk Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acdauxintime
ACD AUX Outbound Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acdauxoutcalls
ACD AUX Outbound Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_acdauxoutcalls
ACD AUX Outbound Calls Talk Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acdaux_outtime
ACD AUX Outbound Calls Talk Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acdaux_outtime
ACD Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acdcalls
ACD Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls
ACD Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_acdcalls
ACD Calls Hold Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_holdacdtime
ACD Calls Hold Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_holdacdtime
ACD Calls On Hold - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_holdacdcalls
ACD Calls Period1	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls1
ACD Calls Period2	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls2
ACD Calls Period3	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls3
ACD Calls Period4	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls4
ACD Calls Period5	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls5
ACD Calls Period6	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls6
ACD Calls Period7	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls7
ACD Calls Period8	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls8
ACD Calls Period9	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls9
ACD Calls Period10	NUMBER	Split	Sum			Split Interval	hsplit_acdcalls10
ACD Calls Released	NUMBER	Agent	Sum			Agent Interval	hagent_acd_release
ACD Name	STRING		Latest			Echi	acd_name
ACD Name	STRING		Latest			Agent Login Logout	acd_name
ACD Name	STRING		Latest			Agent Interval	acd_name
ACD Name	STRING		Latest			Split Interval	acd_name
ACD Name	STRING		Latest			VDN Interval	acd_name
ACD Num	NUMBER		Latest			Echi	acd
ACD Num	NUMBER		Latest			Agent Interval	acd
ACD Num	NUMBER		Latest			Split Interval	acd
ACD Num	NUMBER		Latest			VDN Interval	acd
ACD Num	NUMBER		Latest			Agent Login Logout	acd
ACD Num	NUMBER		Latest			Agent Group	acd
ACD Num	NUMBER		Latest			Agent Aux Code Interval	acd
ACD Other Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acdothertime
ACD Other Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acdothertime
ACD Site	STRING		Latest			Echi	acd_src
ACD Site	STRING		Latest			VDN Interval	acd_src
ACD Site	STRING		Latest			Split Interval	acd_src
ACD Site	STRING		Latest			Agent Interval	acd_src
ACD Site	STRING		Latest			Agent Aux Code Interval	acd_src
ACD Site	STRING		Latest			Agent Login Logout	acd_src
ACD Site	STRING		Latest			Agent Group	acd_src
ACD Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acdtime
ACD Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acdtime
ACD Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acdtime
ACD Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_acdtime
ACD Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_acdtime
ACW Inbound Extension Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwincalls
ACW Inbound Extension Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwincalls
ACW Inbound Extension Calls Talk Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwintime
ACW Inbound Extension Calls Talk Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acwintime
ACW Inbound Extension Calls Talk Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acwintime
ACW Inbound Extension Calls Talk Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwintime
ACW Outbound Adjunct Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwoutadjcalls
ACW Outbound Adjunct Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwoutadjcalls
ACW Outbound Extension Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwoutcalls
ACW Outbound Extension Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwoutcalls
ACW Outbound Extension Calls Talk Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwouttime
ACW Outbound Extension Calls Talk Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acwouttime
ACW Outbound Extension Calls Talk Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acwouttime
ACW Outbound Extension Calls Talk Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwouttime
ACW Outbound Extension Off Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwoutoffcalls
ACW Outbound Extension Off Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwoutoffcalls
ACW Outbound Extension Off Calls Talk Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwoutofftime
ACW Outbound Extension Off Calls Talk Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwoutofftime
ACW Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_acwtime
ACW Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_acwtime
ACW Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_acwtime
ACW Time - Echi	NUMBER	Echi	Sum			Echi	cdr_acwtime
ACW Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_acwtime
ACW Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_acwtime
Adjunct Attempt Calls	NUMBER	VDN	Sum			VDN Interval	hvdn_adjattempts
Adjunct Routed Calls	NUMBER	VDN	Sum			VDN Interval	hvdn_adjrouted
Agent First Name	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Agent Interval	agent_firstname
Agent First Name	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Echi	agent_firstname_ans
Agent First Name	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Agent Group	agent_firstname
Agent First Name	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Agent Login Logout	agent_firstname
Agent Group	STRING	Agent Group	Latest			Agent Group	agent_group
Agent Login	STRING		Latest			Agent Login Logout	agent_login
Agent Login	STRING		Latest			Agent Interval	agent_login
Agent Login	STRING		Latest			Agent Group	agent_login
Agent Login	STRING		Latest			Echi	agent_login_ans
Agent Login	STRING		Latest			Agent Aux Code Interval	logid
Agent Name	STRING	Agent, Echi	Latest			Agent Login Logout	Agent Name
Agent Name	STRING	Agent, Echi	Latest			Agent Interval	Agent Name
Agent Name	STRING	Agent, Echi	Latest			Echi	agent_name
Agent Released	NUMBER	Echi	Latest			Echi	cdr_agentreleased
Agent Surname	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Agent Group	agent_surname
Agent Surname	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Agent Login Logout	agent_surname
Agent Surname	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Echi	agent_surname_ans
Agent Surname	STRING	Agent, Agent Group, Agent Login Logout, Echi	Latest			Agent Interval	agent_surname
Answer Delay	NUMBER	Echi	Sum			Echi	cdr_disptime
Answer Reason	NUMBER	Echi	Latest	{0,number,#}		Echi	ansreason
Answer Reason Desc	STRING	Echi	Latest			Echi	ansreason_desc
Answer Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_anstime
Answered Ring Time	NUMBER	Agent	Sum			Agent Interval	hagent_ansringtime
Assisted Call - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_assists
Assisted Call - Echi	NUMBER	Echi	Sum			Echi	cdr_assist
Assisted Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_assists
AUX Inbound Extension Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxincalls
AUX Inbound Extension Calls - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_auxintime
AUX Inbound Extension Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxincalls
AUX Inbound Extension Calls Talk Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxintime
AUX Inbound Extension Calls Talk Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_auxtime
AUX Inbound Extension Calls Talk Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxintime
AUX Inbound Extension Calls Talk Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxintime
AUX Outbound Adjunct Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxoutadjcalls
AUX Outbound Adjunct Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxoutadjcalls
AUX Outbound Extension Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxoutcalls
AUX Outbound Extension Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxoutcalls
AUX Outbound Extension Calls Talk Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxouttime
AUX Outbound Extension Calls Talk Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_auxouttime
AUX Outbound Extension Calls Talk Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxouttime
AUX Outbound Extension Calls Talk Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxouttime
AUX Outbound Extension Off Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxoutoffcalls
AUX Outbound Extension Off Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxoutoffcalls
AUX Outbound Extension Off Calls Talk Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_auxoutofftime
AUX Outbound Extension Off Calls Talk Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_auxoutofftime
AUX Time 40 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime40
AUX Time 39 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime39
AUX Time 38 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime38
AUX Time 37 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime37
AUX Time 36 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime36
AUX Time 35 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime35
AUX Time 34 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime34
AUX Time 33 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime33
AUX Time 32 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime32
AUX Time 31 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime31
AUX Time 30 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime30
AUX Time 29 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime29
AUX Time 28 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime28
AUX Time 27 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime27
AUX Time 26 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime26
AUX Time 25 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime25
AUX Time 24 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime24
AUX Time 23 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime23
AUX Time 22 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime22
AUX Time 21 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime21
AUX Time 20 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime20
AUX Time 19 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime19
AUX Time 18 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime18
AUX Time 17 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime17
AUX Time 16 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime16
AUX Time 15 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime15
AUX Time 14 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime14
AUX Time 13 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime13
AUX Time 12 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime12
AUX Time 11 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime11
AUX Time 10 - Agent	NUMBER	Aux Code	Sum			Agent Aux Code Interval	ti_auxtime10
AUX Time 9 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime9
AUX Time 9 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime9
AUX Time 8 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime8
AUX Time 8 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime8
AUX Time 7- Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime7
AUX Time 7 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime7
AUX Time 6- Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime6
AUX Time 6 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime6
AUX Time 5 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime5
AUX Time 5 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime5
AUX Time 4 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime4
AUX Time 4 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime4
AUX Time 3 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime3
AUX Time 3 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime3
AUX Time 2 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime2
AUX Time 2 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime2
AUX Time 1 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime1
AUX Time 1 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime1
AUX Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime
AUX Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime
AUX Time 0 - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_auxtime0
AUX Time 0 - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_auxtime0
Available For Calls Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_availtime
Available For Calls Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_availtime
Available For Calls Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_availtime
Backup Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_backupcalls
Busy Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_busycalls
Busy Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_busytime
Busy Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_busytime
Call Disposition	STRING	Echi	Latest			Echi	cdr_calldisp_desc
Call Disposition ID	NUMBER	Echi	Latest	{0,number,#}		Echi	cdr_calldisp
Call ID	NUMBER	Echi	Latest	{0,number,#}		Echi	callid
Calling Party	STRING	Echi	Latest			Echi	cdr_callingparty
Calls Abandoned - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_abncalls
Calls Abandoned - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls
Calls Abandoned - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls
Calls Abandoned Period10 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls10
Calls Abandoned Period10 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls10
Calls Abandoned Period9 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls9
Calls Abandoned Period9 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls9
Calls Abandoned Period8 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls8
Calls Abandoned Period8 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls8
Calls Abandoned Period7 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls7
Calls Abandoned Period7 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls7
Calls Abandoned Period6 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls6
Calls Abandoned Period6 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls6
Calls Abandoned Period5 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls5
Calls Abandoned Period5 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls5
Calls Abandoned Period4 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls4
Calls Abandoned Period4 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls4
Calls Abandoned Period3 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls3
Calls Abandoned Period3 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls3
Calls Abandoned Period2 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls2
Calls Abandoned Period2 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls2
Calls Abandoned Period1 - Split	NUMBER	Split	Sum			Split Interval	hsplit_abncalls1
Calls Abandoned Period1 - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abncalls1
Calls Acceptable - Split	NUMBER	Split	Sum			Split Interval	hsplit_acceptable
Calls Acceptable - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_acceptable
Calls Answer Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_anstime
Calls Answered Or Connected Period1	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls1
Calls Answered Or Connected Period2	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls2
Calls Answered Or Connected Period3	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls3
Calls Answered Or Connected Period4	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls4
Calls Answered Or Connected Period5	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls5
Calls Answered Or Connected Period6	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls6
Calls Answered Or Connected Period7	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls7
Calls Answered Or Connected Period8	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls8
Calls Answered Or Connected Period9	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls9
Calls Answered Or Connected Period10	NUMBER	VDN	Sum			VDN Interval	hvdn_ansconncalls10
Calls Arrived - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_arrived
Calls Arrived - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_i_arrived
Calls Backed Up - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_backupcalls
Calls Busy - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_busycalls
Calls Connected - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_connectcalls
Calls Deflected	NUMBER	VDN	Sum			VDN Interval	hvdn_deflectcalls
Calls Dequeued	NUMBER	Split	Sum			Split Interval	hsplit_dequecalls
Calls Disconnected - Split	NUMBER	Split	Sum			Split Interval	hsplit_disccalls
Calls Disconnected - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_disccalls
Calls Offered	NUMBER	Split	Sum			Split Interval	hsplit_callsoffered
Calls On Hold - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_holdcalls
Calls On Hold - Echi	NUMBER	Echi	Sum			Echi	cdr_holds
Calls On Hold - Split	NUMBER	Split	Sum			Split Interval	hsplit_holdcalls
Calls On Hold - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_holdcalls
Calls On Hold Abandoned - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_holdabncalls
Calls On Hold Abandoned - Echi	NUMBER	Echi	Sum			Echi	cdr_holdabn
Calls On Hold Abandoned - Split	NUMBER	Split	Sum			Split Interval	hsplit_holdabncalls
Calls On Hold Abandoned - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_holdabncalls
Calls Rang - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_ringcalls
Calls Returned	NUMBER	VDN	Sum			VDN Interval	hvdn_returncalls
Calls Transferred - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_transferred
Calls Transferred - Echi	NUMBER	Echi	Sum			Echi	cdr_transferred
Calls Transferred - Split	NUMBER	Split	Sum			Split Interval	hsplit_transferred
Calls Transferred - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_transferred
Conference Call - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_conference
Conference Calls - Echi	NUMBER	Echi	Sum			Echi	cdr_conference
Conference Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_conference
Connect Talk Time	NUMBER	VDN	Sum			VDN Interval	hvdn_conntalktime
Connect Time	NUMBER	VDN	Sum			VDN Interval	hvdn_connecttime
Consult Time	NUMBER	Echi	Sum			Echi	cdr_consulttime
Dequeued Time	NUMBER	Split	Sum			Split Interval	hsplit_dequetime
Dialed Number	NUMBER	Echi	Latest	{0,number,#}		Echi	cdr_dialednumber
Disconnect Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_disctime
Disconnected Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_disctime
Extension	NUMBER	Agent, Agent Login Logout	Latest	{0,number,#}		Agent Login Logout	haglog_extn
Extension	NUMBER	Agent, Agent Login Logout	Latest	{0,number,#}		Agent Interval	hagent_extension
Flow In Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_inflowcalls
Flow In Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_inflowcalls
Flow Out Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_outflowcalls
Flow Out Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_outflowcalls
Flow Out Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_outflowtime
Flow Out Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_outflowtime
Group Count	NUMBER		Sum			Agent Group	group_count
Hold Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_holdtime
Hold Time - Echi	NUMBER	Echi	Sum			Echi	cdr_onholdtime
Hold Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_holdtime
Hold Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_holdtime
Inbound Call Time	NUMBER	VDN	Sum			VDN Interval	hvdn_intime
Inbound Calls	NUMBER	VDN	Sum			VDN Interval	hvdn_incalls
Incomplete - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_incomplete
Incomplete - Split	NUMBER	Split	Sum			Split Interval	hsplit_incomplete
Incomplete - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_incomplete
Interflow Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_interflowcalls
Interflow Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_interflowcalls
Location ID	NUMBER	Agent, Agent Login Logout, Aux Code	Latest			Agent Interval	hagent_loc_id
Location ID	NUMBER	Agent, Agent Login Logout, Aux Code	Latest			Agent Login Logout	haglog_loc_id
Location ID	NUMBER	Agent, Agent Login Logout, Aux Code	Latest			Agent Aux Code Interval	loc_id
Logged In Duration	NUMBER		Sum		DURATION	Agent Login Logout	haglog_loggedin_duration
Login Time	DATE	Agent Login Logout	Latest			Agent Login Logout	haglog_login_time
Logon Skill 2	NUMBER	Agent Login Logout	Latest	{0,number,#}		Agent Login Logout	haglog_logonskill2
Logon Skill 3	NUMBER	Agent Login Logout	Sum			Agent Login Logout	haglog_logonskill3
Logout Time	DATE	Agent Login Logout	Latest			Agent Login Logout	haglog_logout_time
Look Attempted Calls	NUMBER	VDN	Sum			VDN Interval	hvdn_lookattempts
Look Flow Calls	NUMBER	VDN	Sum			VDN Interval	hvdn_lookflowcalls
Max Call Wait Time - Split	NUMBER	Split	Max			Split Interval	hsplit_maxocwtime
Max Call Wait Time - VDN	NUMBER	VDN	Max			VDN Interval	hvdn_maxocwtime
Max Calls In Queue	NUMBER	Split	Max			Split Interval	hsplit_maxinqueue
Max Calls Waiting	NUMBER	VDN	Max			VDN Interval	hvdn_maxwaiting
Max Staffed	NUMBER	Split	Max			Split Interval	hsplit_maxstaffed
Network Calls Disconnected	NUMBER	VDN	Sum			VDN Interval	hvdn_netdisccalls
Network Calls Interflowed In	NUMBER	VDN	Sum			VDN Interval	hvdn_netincalls
Network Calls Interflowed In Time	NUMBER	VDN	Sum			VDN Interval	hvdn_netintime
Network Polls	NUMBER	VDN	Sum			VDN Interval	hvdn_netpolls
No Answer Redirected Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_noansredir
No Answer Redirected Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_noansredir
No Answer Redirected Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_noansredir
Originating Agent First Name	STRING	Echi	Latest			Echi	agent_firstname_orig
Originating Agent Login ID	NUMBER	Echi	Latest	{0,number,#}		Echi	agent_login_orig
Originating Agent Name	STRING	Echi	Latest			Echi	agent_name_orig
Originating Agent Surname	STRING	Echi	Latest			Echi	agent_surname_orig
Originating Reason	NUMBER	Echi	Latest	{0,number,#}		Echi	origreason
Originating Reason Desc	STRING	Echi	Latest			Echi	origreason_desc
Other Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_othercalls
Other Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_othercalls
Other Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_othertime
Other Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_othertime
Other Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_othertime
Other Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_othertime
Other Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_othertime
Phantom Calls Abandoned - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_phantomabns
Phantom Calls Abandoned - Split	NUMBER	Split	Sum			Split Interval	hsplit_phantomabns
Phantom Calls Abandoned - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_phantomabns
Queue Calls Abandoned	NUMBER	VDN	Sum			VDN Interval	hvdn_abnquecalls
Queue Time	NUMBER		Sum			Echi	cdr_queuetime
Ring Calls - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ringcalls
Ring Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_ringcalls
Ring Calls Abandoned - Split	NUMBER	Split	Sum			Split Interval	hsplit_abnringcalls
Ring Calls Abandoned - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_abnringcalls
Ring Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ringtime
Ring Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_ringtime
Ring Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_ringtime
Ring Time - Echi	NUMBER	Echi	Sum			Echi	cdr_ringtime
Ring Time - Split	NUMBER	Split	Sum			Split Interval	hsplit_ringtime
Ring Time - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_ringtime
Segment	NUMBER	Echi	Latest	{0,number,#}		Echi	segment
Segment Start	DATE	Echi	Latest	{0,date,yyyy/MM/dd HH:mm:ssZZ}		Echi	segstart_utc
Service Level Calls Abandoned - Split	NUMBER	Split	Sum			Split Interval	hsplit_slvlabns
Service Level Calls Abandoned - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_slvlabns
Service Level Flow Out Calls - Split	NUMBER	Split	Sum			Split Interval	hsplit_slvloutflows
Service Level Flow Out Calls - VDN	NUMBER	VDN	Sum			VDN Interval	hvdn_slvloutflows
Skill Level	NUMBER	Agent Login Logout	Latest			Agent Login Logout	haglog_sklevel
Skill Level 2	NUMBER	Agent Login Logout	Latest			Agent Login Logout	haglog_sklevel2
Skill Level 3	NUMBER	Agent Login Logout	Latest	{0,number,#}		Agent Login Logout	haglog_sklevel3
Skill Type	STRING	Agent Login Logout	Latest			Agent Login Logout	haglog_skilltype
Skill Type 2	STRING	Agent Login Logout	Latest			Agent Login Logout	haglog_skilltype2
Skill Type 3	STRING	Agent Login Logout	Latest			Agent Login Logout	haglog_skilltype3
Skill1	NUMBER	VDN	Latest	{0,number,#}		VDN Interval	hvdn_skill1
Skill1 ACW Time	NUMBER	VDN	Sum			VDN Interval	hvdn_skillacwtime1
Skill1 Calls Answered	NUMBER	VDN	Sum			VDN Interval	hvdn_skillcalls1
Skill1 Calls Talk Time	NUMBER	VDN	Sum			VDN Interval	hvdn_skilltime1
Skill2	NUMBER	VDN	Latest	{0,number,#}		VDN Interval	hvdn_skill2
Skill2 ACW Time	NUMBER	VDN	Sum			VDN Interval	hvdn_skillacwtime2
Skill2 Calls Answered	NUMBER	VDN	Sum			VDN Interval	hvdn_skillcalls2
Skill2 Calls Talk Time	NUMBER	VDN	Sum			VDN Interval	hvdn_skilltime2
Skill3	NUMBER	VDN	Latest	{0,number,#}		VDN Interval	hvdn_skill3
Skill3 ACW Time	NUMBER	VDN	Sum			VDN Interval	hvdn_skillacwtime3
Skill3 Calls Answered	NUMBER	VDN	Sum			VDN Interval	hvdn_skillcalls3
Skill3 Calls Talk Time	NUMBER	VDN	Sum			VDN Interval	hvdn_skilltime3
Split Desc	STRING	Agent, Split	Latest			Agent Interval	split_desc
Split Desc	STRING	Agent, Split	Latest			Split Interval	split_desc
Split ID	NUMBER	Agent, Agent Login Logout, Aux Code, Echi, Split	Latest	{0,number,#}		Echi	split
Split ID	NUMBER	Agent, Agent Login Logout, Aux Code, Echi, Split	Latest	{0,number,#}		Agent Aux Code Interval	split
Split ID	NUMBER	Agent, Agent Login Logout, Aux Code, Echi, Split	Latest	{0,number,#}		Agent Login Logout	split
Split ID	NUMBER	Agent, Agent Login Logout, Aux Code, Echi, Split	Latest	{0,number,#}		Agent Interval	split
Split ID	NUMBER	Agent, Agent Login Logout, Aux Code, Echi, Split	Latest	{0,number,#}		Split Interval	split
Split Name	STRING	Agent, Agent Login Logout, Echi, Split	Latest			Split Interval	split_name
Split Name	STRING	Agent, Agent Login Logout, Echi, Split	Latest			Echi	split_name
Split Name	STRING	Agent, Agent Login Logout, Echi, Split	Latest			Agent Login Logout	split_name
Split Name	STRING	Agent, Agent Login Logout, Echi, Split	Latest			Agent Interval	split_name
Staffed Time - Agent	NUMBER	Agent	Sum			Agent Interval	hagent_ti_stafftime
Staffed Time - Agent by Split	NUMBER	Agent	Sum			Agent Interval	hagent_i_stafftime
Staffed Time - by Split	NUMBER	Split	Sum			Split Interval	hsplit_i_stafftime
Talk Time	NUMBER	Echi	Sum			Echi	cdr_talktime
Tenant ID	NUMBER	Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN	Latest	{0,number,#}		Agent Interval	tenant_id
Tenant ID	NUMBER	Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN	Latest	{0,number,#}		VDN Interval	tenant_id
Tenant ID	NUMBER	Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN	Latest	{0,number,#}		Split Interval	tenant_id
Tenant ID	NUMBER	Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN	Latest	{0,number,#}		Agent Group	tenant_id
Tenant ID	NUMBER	Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN	Latest	{0,number,#}		Agent Aux Code Interval	tenant_id
Tenant ID	NUMBER	Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN	Latest	{0,number,#}		Agent Login Logout	tenant_id
Tenant Name	STRING	Agent, Agent Group, Agent Login Logout, Split, VDN	Latest			Agent Login Logout	tenant_name
Tenant Name	STRING	Agent, Agent Group, Agent Login Logout, Split, VDN	Latest			Agent Group	tenant_name
Tenant Name	STRING	Agent, Agent Group, Agent Login Logout, Split, VDN	Latest			Split Interval	tenant_name
Tenant Name	STRING	Agent, Agent Group, Agent Login Logout, Split, VDN	Latest			Agent Interval	tenant_name
Tenant Name	STRING	Agent, Agent Group, Agent Login Logout, Split, VDN	Latest			VDN Interval	tenant_name
Timestamp	DATE	Agent, Agent Login Logout, Aux Code, Echi, Split, VDN	Latest	{0,date,yyyy/MM/dd HH:mm:ss}		Split Interval	hsplit_interval_utc
Timestamp	DATE	Agent, Agent Login Logout, Aux Code, Echi, Split, VDN	Latest	{0,date,yyyy/MM/dd HH:mm:ss}		Agent Interval	hagent_interval_utc
Timestamp	DATE	Agent, Agent Login Logout, Aux Code, Echi, Split, VDN	Latest	{0,date,yyyy/MM/dd HH:mm:ss}		Echi	cdr_30min
Timestamp	DATE	Agent, Agent Login Logout, Aux Code, Echi, Split, VDN	Latest	{0,date,yyyy/MM/dd HH:mm:ss}		Agent Aux Code Interval	hagent_interval_utc
Timestamp	DATE	Agent, Agent Login Logout, Aux Code, Echi, Split, VDN	Latest	{0,date,yyyy/MM/dd HH:mm:ss}		VDN Interval	hvdn_interval_utc
Timestamp	DATE	Agent, Agent Login Logout, Aux Code, Echi, Split, VDN	Latest	{0,date,yyyy/MM/dd HH:mm:ss}		Agent Login Logout	haglog_interval_utc
Total Time	NUMBER	Echi	Sum			Echi	cdr_duration
UTC Offset	NUMBER		Sum			Agent Login Logout	utc_offset
VDN 1st In	NUMBER	Echi	Latest	{0,number,#}		Echi	cdr_firstvdn
VDN Desc	STRING	VDN	Latest			VDN Interval	vdn_desc
VDN Name	STRING	Echi, VDN	Latest			Echi	vdn_name
VDN Name	STRING	Echi, VDN	Latest			VDN Interval	vdn_name
VDN Number	NUMBER	Echi, VDN	Latest	{0,number,#}		VDN Interval	vdn
VDN Number	NUMBER	Echi, VDN	Latest	{0,number,#}		Echi	vdn
Vector Calls Disconnected	NUMBER	VDN	Sum			VDN Interval	hvdn_vdisccalls

Abandon Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_abntime

Abandon Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_abntime

Abandon Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abntime

ACD AUX Inbound Calls Talk Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acdauxintime

ACD AUX Inbound Calls Talk Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acdauxintime

ACD AUX Outbound Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acdauxoutcalls

ACD AUX Outbound Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_acdauxoutcalls

ACD AUX Outbound Calls Talk Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acdaux_outtime

ACD AUX Outbound Calls Talk Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acdaux_outtime

ACD Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acdcalls

ACD Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls

ACD Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_acdcalls

ACD Calls Hold Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_holdacdtime

ACD Calls Hold Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_holdacdtime

ACD Calls On Hold - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_holdacdcalls

ACD Calls Period1

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls1

ACD Calls Period2

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls2

ACD Calls Period3

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls3

ACD Calls Period4

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls4

ACD Calls Period5

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls5

ACD Calls Period6

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls6

ACD Calls Period7

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls7

ACD Calls Period8

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls8

ACD Calls Period9

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls9

ACD Calls Period10

NUMBER

Split

Sum

Split Interval

hsplit_acdcalls10

ACD Calls Released

NUMBER

Agent

Sum

Agent Interval

hagent_acd_release

ACD Name

STRING

Latest

Echi

acd_name

ACD Name

STRING

Latest

Agent Login Logout

acd_name

ACD Name

STRING

Latest

Agent Interval

acd_name

ACD Name

STRING

Latest

Split Interval

acd_name

ACD Name

STRING

Latest

VDN Interval

acd_name

ACD Num

NUMBER

Latest

Echi

acd

ACD Num

NUMBER

Latest

Agent Interval

acd

ACD Num

NUMBER

Latest

Split Interval

acd

ACD Num

NUMBER

Latest

VDN Interval

acd

ACD Num

NUMBER

Latest

Agent Login Logout

acd

ACD Num

NUMBER

Latest

Agent Group

acd

ACD Num

NUMBER

Latest

Agent Aux Code Interval

acd

ACD Other Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acdothertime

ACD Other Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acdothertime

ACD Site

STRING

Latest

Echi

acd_src

ACD Site

STRING

Latest

VDN Interval

acd_src

ACD Site

STRING

Latest

Split Interval

acd_src

ACD Site

STRING

Latest

Agent Interval

acd_src

ACD Site

STRING

Latest

Agent Aux Code Interval

acd_src

ACD Site

STRING

Latest

Agent Login Logout

acd_src

ACD Site

STRING

Latest

Agent Group

acd_src

ACD Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acdtime

ACD Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acdtime

ACD Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acdtime

ACD Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_acdtime

ACD Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_acdtime

ACW Inbound Extension Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwincalls

ACW Inbound Extension Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwincalls

ACW Inbound Extension Calls Talk Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwintime

ACW Inbound Extension Calls Talk Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acwintime

ACW Inbound Extension Calls Talk Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acwintime

ACW Inbound Extension Calls Talk Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwintime

ACW Outbound Adjunct Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwoutadjcalls

ACW Outbound Adjunct Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwoutadjcalls

ACW Outbound Extension Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwoutcalls

ACW Outbound Extension Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwoutcalls

ACW Outbound Extension Calls Talk Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwouttime

ACW Outbound Extension Calls Talk Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acwouttime

ACW Outbound Extension Calls Talk Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acwouttime

ACW Outbound Extension Calls Talk Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwouttime

ACW Outbound Extension Off Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwoutoffcalls

ACW Outbound Extension Off Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwoutoffcalls

ACW Outbound Extension Off Calls Talk Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwoutofftime

ACW Outbound Extension Off Calls Talk Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwoutofftime

ACW Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_acwtime

ACW Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_acwtime

ACW Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_acwtime

ACW Time - Echi

NUMBER

Echi

Sum

Echi

cdr_acwtime

ACW Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_acwtime

ACW Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_acwtime

Adjunct Attempt Calls

NUMBER

VDN

Sum

VDN Interval

hvdn_adjattempts

Adjunct Routed Calls

NUMBER

VDN

Sum

VDN Interval

hvdn_adjrouted

Agent First Name

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Agent Interval

agent_firstname

Agent First Name

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Echi

agent_firstname_ans

Agent First Name

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Agent Group

agent_firstname

Agent First Name

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Agent Login Logout

agent_firstname

Agent Group

STRING

Agent Group

Latest

Agent Group

agent_group

Agent Login

STRING

Latest

Agent Login Logout

agent_login

Agent Login

STRING

Latest

Agent Interval

agent_login

Agent Login

STRING

Latest

Agent Group

agent_login

Agent Login

STRING

Latest

Echi

agent_login_ans

Agent Login

STRING

Latest

Agent Aux Code Interval

logid

Agent Name

STRING

Agent, Echi

Latest

Agent Login Logout

Agent Name

STRING

Agent, Echi

Latest

Agent Interval

Agent Name

STRING

Agent, Echi

Latest

Echi

agent_name

Agent Released

NUMBER

Echi

Latest

Echi

cdr_agentreleased

Agent Surname

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Agent Group

agent_surname

Agent Surname

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Agent Login Logout

agent_surname

Agent Surname

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Echi

agent_surname_ans

Agent Surname

STRING

Agent, Agent Group, Agent Login Logout, Echi

Latest

Agent Interval

agent_surname

Answer Delay

NUMBER

Echi

Sum

Echi

cdr_disptime

Answer Reason

NUMBER

Echi

Latest

{0,number,#}

Echi

ansreason

Answer Reason Desc

STRING

Echi

Latest

Echi

ansreason_desc

Answer Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_anstime

Answered Ring Time

NUMBER

Agent

Sum

Agent Interval

hagent_ansringtime

Assisted Call - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_assists

Assisted Call - Echi

NUMBER

Echi

Sum

Echi

cdr_assist

Assisted Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_assists

AUX Inbound Extension Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxincalls

AUX Inbound Extension Calls - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_auxintime

AUX Inbound Extension Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxincalls

AUX Inbound Extension Calls Talk Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxintime

AUX Inbound Extension Calls Talk Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_auxtime

AUX Inbound Extension Calls Talk Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxintime

AUX Inbound Extension Calls Talk Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxintime

AUX Outbound Adjunct Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxoutadjcalls

AUX Outbound Adjunct Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxoutadjcalls

AUX Outbound Extension Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxoutcalls

AUX Outbound Extension Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxoutcalls

AUX Outbound Extension Calls Talk Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxouttime

AUX Outbound Extension Calls Talk Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_auxouttime

AUX Outbound Extension Calls Talk Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxouttime

AUX Outbound Extension Calls Talk Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxouttime

AUX Outbound Extension Off Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxoutoffcalls

AUX Outbound Extension Off Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxoutoffcalls

AUX Outbound Extension Off Calls Talk Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_auxoutofftime

AUX Outbound Extension Off Calls Talk Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_auxoutofftime

AUX Time 40 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime40

AUX Time 39 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime39

AUX Time 38 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime38

AUX Time 37 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime37

AUX Time 36 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime36

AUX Time 35 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime35

AUX Time 34 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime34

AUX Time 33 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime33

AUX Time 32 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime32

AUX Time 31 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime31

AUX Time 30 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime30

AUX Time 29 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime29

AUX Time 28 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime28

AUX Time 27 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime27

AUX Time 26 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime26

AUX Time 25 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime25

AUX Time 24 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime24

AUX Time 23 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime23

AUX Time 22 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime22

AUX Time 21 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime21

AUX Time 20 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime20

AUX Time 19 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime19

AUX Time 18 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime18

AUX Time 17 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime17

AUX Time 16 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime16

AUX Time 15 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime15

AUX Time 14 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime14

AUX Time 13 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime13

AUX Time 12 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime12

AUX Time 11 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime11

AUX Time 10 - Agent

NUMBER

Aux Code

Sum

Agent Aux Code Interval

ti_auxtime10

AUX Time 9 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime9

AUX Time 9 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime9

AUX Time 8 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime8

AUX Time 8 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime8

AUX Time 7- Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime7

AUX Time 7 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime7

AUX Time 6- Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime6

AUX Time 6 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime6

AUX Time 5 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime5

AUX Time 5 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime5

AUX Time 4 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime4

AUX Time 4 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime4

AUX Time 3 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime3

AUX Time 3 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime3

AUX Time 2 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime2

AUX Time 2 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime2

AUX Time 1 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime1

AUX Time 1 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime1

AUX Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime

AUX Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime

AUX Time 0 - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_auxtime0

AUX Time 0 - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_auxtime0

Available For Calls Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_availtime

Available For Calls Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_availtime

Available For Calls Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_availtime

Backup Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_backupcalls

Busy Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_busycalls

Busy Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_busytime

Busy Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_busytime

Call Disposition

STRING

Echi

Latest

Echi

cdr_calldisp_desc

Call Disposition ID

NUMBER

Echi

Latest

{0,number,#}

Echi

cdr_calldisp

Call ID

NUMBER

Echi

Latest

{0,number,#}

Echi

callid

Calling Party

STRING

Echi

Latest

Echi

cdr_callingparty

Calls Abandoned - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_abncalls

Calls Abandoned - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls

Calls Abandoned - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls

Calls Abandoned Period10 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls10

Calls Abandoned Period10 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls10

Calls Abandoned Period9 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls9

Calls Abandoned Period9 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls9

Calls Abandoned Period8 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls8

Calls Abandoned Period8 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls8

Calls Abandoned Period7 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls7

Calls Abandoned Period7 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls7

Calls Abandoned Period6 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls6

Calls Abandoned Period6 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls6

Calls Abandoned Period5 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls5

Calls Abandoned Period5 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls5

Calls Abandoned Period4 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls4

Calls Abandoned Period4 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls4

Calls Abandoned Period3 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls3

Calls Abandoned Period3 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls3

Calls Abandoned Period2 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls2

Calls Abandoned Period2 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls2

Calls Abandoned Period1 - Split

NUMBER

Split

Sum

Split Interval

hsplit_abncalls1

Calls Abandoned Period1 - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abncalls1

Calls Acceptable - Split

NUMBER

Split

Sum

Split Interval

hsplit_acceptable

Calls Acceptable - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_acceptable

Calls Answer Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_anstime

Calls Answered Or Connected Period1

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls1

Calls Answered Or Connected Period2

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls2

Calls Answered Or Connected Period3

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls3

Calls Answered Or Connected Period4

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls4

Calls Answered Or Connected Period5

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls5

Calls Answered Or Connected Period6

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls6

Calls Answered Or Connected Period7

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls7

Calls Answered Or Connected Period8

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls8

Calls Answered Or Connected Period9

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls9

Calls Answered Or Connected Period10

NUMBER

VDN

Sum

VDN Interval

hvdn_ansconncalls10

Calls Arrived - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_arrived

Calls Arrived - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_i_arrived

Calls Backed Up - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_backupcalls

Calls Busy - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_busycalls

Calls Connected - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_connectcalls

Calls Deflected

NUMBER

VDN

Sum

VDN Interval

hvdn_deflectcalls

Calls Dequeued

NUMBER

Split

Sum

Split Interval

hsplit_dequecalls

Calls Disconnected - Split

NUMBER

Split

Sum

Split Interval

hsplit_disccalls

Calls Disconnected - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_disccalls

Calls Offered

NUMBER

Split

Sum

Split Interval

hsplit_callsoffered

Calls On Hold - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_holdcalls

Calls On Hold - Echi

NUMBER

Echi

Sum

Echi

cdr_holds

Calls On Hold - Split

NUMBER

Split

Sum

Split Interval

hsplit_holdcalls

Calls On Hold - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_holdcalls

Calls On Hold Abandoned - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_holdabncalls

Calls On Hold Abandoned - Echi

NUMBER

Echi

Sum

Echi

cdr_holdabn

Calls On Hold Abandoned - Split

NUMBER

Split

Sum

Split Interval

hsplit_holdabncalls

Calls On Hold Abandoned - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_holdabncalls

Calls Rang - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_ringcalls

Calls Returned

NUMBER

VDN

Sum

VDN Interval

hvdn_returncalls

Calls Transferred - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_transferred

Calls Transferred - Echi

NUMBER

Echi

Sum

Echi

cdr_transferred

Calls Transferred - Split

NUMBER

Split

Sum

Split Interval

hsplit_transferred

Calls Transferred - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_transferred

Conference Call - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_conference

Conference Calls - Echi

NUMBER

Echi

Sum

Echi

cdr_conference

Conference Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_conference

Connect Talk Time

NUMBER

VDN

Sum

VDN Interval

hvdn_conntalktime

Connect Time

NUMBER

VDN

Sum

VDN Interval

hvdn_connecttime

Consult Time

NUMBER

Echi

Sum

Echi

cdr_consulttime

Dequeued Time

NUMBER

Split

Sum

Split Interval

hsplit_dequetime

Dialed Number

NUMBER

Echi

Latest

{0,number,#}

Echi

cdr_dialednumber

Disconnect Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_disctime

Disconnected Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_disctime

Extension

NUMBER

Agent, Agent Login Logout

Latest

{0,number,#}

Agent Login Logout

haglog_extn

Extension

NUMBER

Agent, Agent Login Logout

Latest

{0,number,#}

Agent Interval

hagent_extension

Flow In Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_inflowcalls

Flow In Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_inflowcalls

Flow Out Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_outflowcalls

Flow Out Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_outflowcalls

Flow Out Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_outflowtime

Flow Out Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_outflowtime

Group Count

NUMBER

Sum

Agent Group

group_count

Hold Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_holdtime

Hold Time - Echi

NUMBER

Echi

Sum

Echi

cdr_onholdtime

Hold Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_holdtime

Hold Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_holdtime

Inbound Call Time

NUMBER

VDN

Sum

VDN Interval

hvdn_intime

Inbound Calls

NUMBER

VDN

Sum

VDN Interval

hvdn_incalls

Incomplete - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_incomplete

Incomplete - Split

NUMBER

Split

Sum

Split Interval

hsplit_incomplete

Incomplete - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_incomplete

Interflow Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_interflowcalls

Interflow Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_interflowcalls

Location ID

NUMBER

Agent, Agent Login Logout, Aux Code

Latest

Agent Interval

hagent_loc_id

Location ID

NUMBER

Agent, Agent Login Logout, Aux Code

Latest

Agent Login Logout

haglog_loc_id

Location ID

NUMBER

Agent, Agent Login Logout, Aux Code

Latest

Agent Aux Code Interval

loc_id

Logged In Duration

NUMBER

Sum

DURATION

Agent Login Logout

haglog_loggedin_duration

Login Time

DATE

Agent Login Logout

Latest

Agent Login Logout

haglog_login_time

Logon Skill 2

NUMBER

Agent Login Logout

Latest

{0,number,#}

Agent Login Logout

haglog_logonskill2

Logon Skill 3

NUMBER

Agent Login Logout

Sum

Agent Login Logout

haglog_logonskill3

Logout Time

DATE

Agent Login Logout

Latest

Agent Login Logout

haglog_logout_time

Look Attempted Calls

NUMBER

VDN

Sum

VDN Interval

hvdn_lookattempts

Look Flow Calls

NUMBER

VDN

Sum

VDN Interval

hvdn_lookflowcalls

Max Call Wait Time - Split

NUMBER

Split

Max

Split Interval

hsplit_maxocwtime

Max Call Wait Time - VDN

NUMBER

VDN

Max

VDN Interval

hvdn_maxocwtime

Max Calls In Queue

NUMBER

Split

Max

Split Interval

hsplit_maxinqueue

Max Calls Waiting

NUMBER

VDN

Max

VDN Interval

hvdn_maxwaiting

Max Staffed

NUMBER

Split

Max

Split Interval

hsplit_maxstaffed

Network Calls Disconnected

NUMBER

VDN

Sum

VDN Interval

hvdn_netdisccalls

Network Calls Interflowed In

NUMBER

VDN

Sum

VDN Interval

hvdn_netincalls

Network Calls Interflowed In Time

NUMBER

VDN

Sum

VDN Interval

hvdn_netintime

Network Polls

NUMBER

VDN

Sum

VDN Interval

hvdn_netpolls

No Answer Redirected Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_noansredir

No Answer Redirected Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_noansredir

No Answer Redirected Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_noansredir

Originating Agent First Name

STRING

Echi

Latest

Echi

agent_firstname_orig

Originating Agent Login ID

NUMBER

Echi

Latest

{0,number,#}

Echi

agent_login_orig

Originating Agent Name

STRING

Echi

Latest

Echi

agent_name_orig

Originating Agent Surname

STRING

Echi

Latest

Echi

agent_surname_orig

Originating Reason

NUMBER

Echi

Latest

{0,number,#}

Echi

origreason

Originating Reason Desc

STRING

Echi

Latest

Echi

origreason_desc

Other Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_othercalls

Other Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_othercalls

Other Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_othertime

Other Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_othertime

Other Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_othertime

Other Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_othertime

Other Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_othertime

Phantom Calls Abandoned - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_phantomabns

Phantom Calls Abandoned - Split

NUMBER

Split

Sum

Split Interval

hsplit_phantomabns

Phantom Calls Abandoned - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_phantomabns

Queue Calls Abandoned

NUMBER

VDN

Sum

VDN Interval

hvdn_abnquecalls

Queue Time

NUMBER

Sum

Echi

cdr_queuetime

Ring Calls - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ringcalls

Ring Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_ringcalls

Ring Calls Abandoned - Split

NUMBER

Split

Sum

Split Interval

hsplit_abnringcalls

Ring Calls Abandoned - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_abnringcalls

Ring Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ringtime

Ring Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_ringtime

Ring Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_ringtime

Ring Time - Echi

NUMBER

Echi

Sum

Echi

cdr_ringtime

Ring Time - Split

NUMBER

Split

Sum

Split Interval

hsplit_ringtime

Ring Time - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_ringtime

Segment

NUMBER

Echi

Latest

{0,number,#}

Echi

segment

Segment Start

DATE

Echi

Latest

{0,date,yyyy/MM/dd HH:mm:ssZZ}

Echi

segstart_utc

Service Level Calls Abandoned - Split

NUMBER

Split

Sum

Split Interval

hsplit_slvlabns

Service Level Calls Abandoned - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_slvlabns

Service Level Flow Out Calls - Split

NUMBER

Split

Sum

Split Interval

hsplit_slvloutflows

Service Level Flow Out Calls - VDN

NUMBER

VDN

Sum

VDN Interval

hvdn_slvloutflows

Skill Level

NUMBER

Agent Login Logout

Latest

Agent Login Logout

haglog_sklevel

Skill Level 2

NUMBER

Agent Login Logout

Latest

Agent Login Logout

haglog_sklevel2

Skill Level 3

NUMBER

Agent Login Logout

Latest

{0,number,#}

Agent Login Logout

haglog_sklevel3

Skill Type

STRING

Agent Login Logout

Latest

Agent Login Logout

haglog_skilltype

Skill Type 2

STRING

Agent Login Logout

Latest

Agent Login Logout

haglog_skilltype2

Skill Type 3

STRING

Agent Login Logout

Latest

Agent Login Logout

haglog_skilltype3

Skill1

NUMBER

VDN

Latest

{0,number,#}

VDN Interval

hvdn_skill1

Skill1 ACW Time

NUMBER

VDN

Sum

VDN Interval

hvdn_skillacwtime1

Skill1 Calls Answered

NUMBER

VDN

Sum

VDN Interval

hvdn_skillcalls1

Skill1 Calls Talk Time

NUMBER

VDN

Sum

VDN Interval

hvdn_skilltime1

Skill2

NUMBER

VDN

Latest

{0,number,#}

VDN Interval

hvdn_skill2

Skill2 ACW Time

NUMBER

VDN

Sum

VDN Interval

hvdn_skillacwtime2

Skill2 Calls Answered

NUMBER

VDN

Sum

VDN Interval

hvdn_skillcalls2

Skill2 Calls Talk Time

NUMBER

VDN

Sum

VDN Interval

hvdn_skilltime2

Skill3

NUMBER

VDN

Latest

{0,number,#}

VDN Interval

hvdn_skill3

Skill3 ACW Time

NUMBER

VDN

Sum

VDN Interval

hvdn_skillacwtime3

Skill3 Calls Answered

NUMBER

VDN

Sum

VDN Interval

hvdn_skillcalls3

Skill3 Calls Talk Time

NUMBER

VDN

Sum

VDN Interval

hvdn_skilltime3

Split Desc

STRING

Agent, Split

Latest

Agent Interval

split_desc

Split Desc

STRING

Agent, Split

Latest

Split Interval

split_desc

Split ID

NUMBER

Agent, Agent Login Logout, Aux Code, Echi, Split

Latest

{0,number,#}

Echi

split

Split ID

NUMBER

Agent, Agent Login Logout, Aux Code, Echi, Split

Latest

{0,number,#}

Agent Aux Code Interval

split

Split ID

NUMBER

Agent, Agent Login Logout, Aux Code, Echi, Split

Latest

{0,number,#}

Agent Login Logout

split

Split ID

NUMBER

Agent, Agent Login Logout, Aux Code, Echi, Split

Latest

{0,number,#}

Agent Interval

split

Split ID

NUMBER

Agent, Agent Login Logout, Aux Code, Echi, Split

Latest

{0,number,#}

Split Interval

split

Split Name

STRING

Agent, Agent Login Logout, Echi, Split

Latest

Split Interval

split_name

Split Name

STRING

Agent, Agent Login Logout, Echi, Split

Latest

Echi

split_name

Split Name

STRING

Agent, Agent Login Logout, Echi, Split

Latest

Agent Login Logout

split_name

Split Name

STRING

Agent, Agent Login Logout, Echi, Split

Latest

Agent Interval

split_name

Staffed Time - Agent

NUMBER

Agent

Sum

Agent Interval

hagent_ti_stafftime

Staffed Time - Agent by Split

NUMBER

Agent

Sum

Agent Interval

hagent_i_stafftime

Staffed Time - by Split

NUMBER

Split

Sum

Split Interval

hsplit_i_stafftime

Talk Time

NUMBER

Echi

Sum

Echi

cdr_talktime

Tenant ID

NUMBER

Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN

Latest

{0,number,#}

Agent Interval

tenant_id

Tenant ID

NUMBER

Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN

Latest

{0,number,#}

VDN Interval

tenant_id

Tenant ID

NUMBER

Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN

Latest

{0,number,#}

Split Interval

tenant_id

Tenant ID

NUMBER

Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN

Latest

{0,number,#}

Agent Group

tenant_id

Tenant ID

NUMBER

Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN

Latest

{0,number,#}

Agent Aux Code Interval

tenant_id

Tenant ID

NUMBER

Agent, Agent Group, Agent Login Logout, Aux Code, Split, VDN

Latest

{0,number,#}

Agent Login Logout

tenant_id

Tenant Name

STRING

Agent, Agent Group, Agent Login Logout, Split, VDN

Latest

Agent Login Logout

tenant_name

Tenant Name

STRING

Agent, Agent Group, Agent Login Logout, Split, VDN

Latest

Agent Group

tenant_name

Tenant Name

STRING

Agent, Agent Group, Agent Login Logout, Split, VDN

Latest

Split Interval

tenant_name

Tenant Name

STRING

Agent, Agent Group, Agent Login Logout, Split, VDN

Latest

Agent Interval

tenant_name

Tenant Name

STRING

Agent, Agent Group, Agent Login Logout, Split, VDN

Latest

VDN Interval

tenant_name

Timestamp

DATE

Agent, Agent Login Logout, Aux Code, Echi, Split, VDN

Latest

{0,date,yyyy/MM/dd HH:mm:ss}

Split Interval

hsplit_interval_utc

Timestamp

DATE

Agent, Agent Login Logout, Aux Code, Echi, Split, VDN

Latest

{0,date,yyyy/MM/dd HH:mm:ss}

Agent Interval

hagent_interval_utc

Timestamp

DATE

Agent, Agent Login Logout, Aux Code, Echi, Split, VDN

Latest

{0,date,yyyy/MM/dd HH:mm:ss}

Echi

cdr_30min

Timestamp

DATE

Agent, Agent Login Logout, Aux Code, Echi, Split, VDN

Latest

{0,date,yyyy/MM/dd HH:mm:ss}

Agent Aux Code Interval

hagent_interval_utc

Timestamp

DATE

Agent, Agent Login Logout, Aux Code, Echi, Split, VDN

Latest

{0,date,yyyy/MM/dd HH:mm:ss}

VDN Interval

hvdn_interval_utc

Timestamp

DATE

Agent, Agent Login Logout, Aux Code, Echi, Split, VDN

Latest

{0,date,yyyy/MM/dd HH:mm:ss}

Agent Login Logout

haglog_interval_utc

Total Time

NUMBER

Echi

Sum

Echi

cdr_duration

UTC Offset

NUMBER

Sum

Agent Login Logout

utc_offset

VDN 1st In

NUMBER

Echi

Latest

{0,number,#}

Echi

cdr_firstvdn

VDN Desc

STRING

VDN

Latest

VDN Interval

vdn_desc

VDN Name

STRING

Echi, VDN

Latest

Echi

vdn_name

VDN Name

STRING

Echi, VDN

Latest

VDN Interval

vdn_name

VDN Number

NUMBER

Echi, VDN

Latest

{0,number,#}

VDN Interval

vdn

VDN Number

NUMBER

Echi, VDN

Latest

{0,number,#}

Echi

vdn

Vector Calls Disconnected

NUMBER

VDN

Sum

VDN Interval

hvdn_vdisccalls