Data sets
A data set is a container that holds data and information about that data’s structure, layout, and format. It is a single store of related data in the data model. This table lists the data sets that are part of the CMS data model and the data fields (columns) that belong in each data set.
Agent Aux Code Interval
Agent Aux Code Interval
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| hagent_interval_utc |
DATE |
[hagent_interval_utc] |
Yes |
|
| loc_id |
NUMBER |
[loc_id] |
Yes |
Location ID |
| logid |
STRING |
[logid] |
Yes |
|
| split |
NUMBER |
[split] |
Yes |
Split ID |
| tenant |
STRING |
[tenant] |
Yes |
|
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| ti_auxtime10 |
NUMBER |
[ti_auxtime10] |
Yes |
AUX Time 10 - Agent |
| ti_auxtime11 |
NUMBER |
[ti_auxtime11] |
Yes |
AUX Time 11 - Agent |
| ti_auxtime12 |
NUMBER |
[ti_auxtime12] |
Yes |
AUX Time 12 - Agent |
| ti_auxtime13 |
NUMBER |
[ti_auxtime13] |
Yes |
AUX Time 13 - Agent |
| ti_auxtime14 |
NUMBER |
[ti_auxtime14] |
Yes |
AUX Time 14 - Agent |
| ti_auxtime15 |
NUMBER |
[ti_auxtime15] |
Yes |
AUX Time 15 - Agent |
| ti_auxtime16 |
NUMBER |
[ti_auxtime16] |
Yes |
AUX Time 16 - Agent |
| ti_auxtime17 |
NUMBER |
[ti_auxtime17] |
Yes |
AUX Time 17 - Agent |
| ti_auxtime18 |
NUMBER |
[ti_auxtime18] |
Yes |
AUX Time 18 - Agent |
| ti_auxtime19 |
NUMBER |
[ti_auxtime19] |
Yes |
AUX Time 19 - Agent |
| ti_auxtime20 |
NUMBER |
[ti_auxtime20] |
Yes |
|
| ti_auxtime21 |
NUMBER |
[ti_auxtime21] |
Yes |
|
| ti_auxtime22 |
NUMBER |
[ti_auxtime22] |
Yes |
|
| ti_auxtime23 |
NUMBER |
[ti_auxtime23] |
Yes |
|
| ti_auxtime24 |
NUMBER |
[ti_auxtime24] |
Yes |
|
| ti_auxtime25 |
NUMBER |
[ti_auxtime25] |
Yes |
|
| ti_auxtime26 |
NUMBER |
[ti_auxtime26] |
Yes |
|
| ti_auxtime27 |
NUMBER |
[ti_auxtime27] |
Yes |
|
| ti_auxtime28 |
NUMBER |
[ti_auxtime28] |
Yes |
|
| ti_auxtime29 |
NUMBER |
[ti_auxtime29] |
Yes |
|
| ti_auxtime30 |
NUMBER |
[ti_auxtime30] |
Yes |
|
| ti_auxtime31 |
NUMBER |
[ti_auxtime31] |
Yes |
|
| ti_auxtime32 |
NUMBER |
[ti_auxtime32] |
Yes |
|
| ti_auxtime33 |
NUMBER |
[ti_auxtime33] |
Yes |
|
| ti_auxtime34 |
NUMBER |
[ti_auxtime34] |
Yes |
|
| ti_auxtime35 |
NUMBER |
[ti_auxtime35] |
Yes |
|
| ti_auxtime36 |
NUMBER |
[ti_auxtime36] |
Yes |
|
| ti_auxtime37 |
NUMBER |
[ti_auxtime37] |
Yes |
|
| ti_auxtime38 |
NUMBER |
[ti_auxtime38] |
Yes |
|
| ti_auxtime39 |
NUMBER |
[ti_auxtime39] |
Yes |
|
| ti_auxtime40 |
NUMBER |
[ti_auxtime40] |
Yes |
|
| ti_auxtime41 |
NUMBER |
[ti_auxtime41] |
No |
|
| ti_auxtime42 |
NUMBER |
[ti_auxtime42] |
No |
|
| ti_auxtime43 |
NUMBER |
[ti_auxtime43] |
No |
|
| ti_auxtime44 |
NUMBER |
[ti_auxtime44] |
No |
|
| ti_auxtime45 |
NUMBER |
[ti_auxtime45] |
No |
|
| ti_auxtime46 |
NUMBER |
[ti_auxtime46] |
No |
|
| ti_auxtime47 |
NUMBER |
[ti_auxtime47] |
No |
|
| ti_auxtime48 |
NUMBER |
[ti_auxtime48] |
No |
|
| ti_auxtime49 |
NUMBER |
[ti_auxtime49] |
No |
|
| ti_auxtime50 |
NUMBER |
[ti_auxtime50] |
No |
|
| ti_auxtime51 |
NUMBER |
[ti_auxtime51] |
No |
|
| ti_auxtime52 |
NUMBER |
[ti_auxtime52] |
No |
|
| ti_auxtime53 |
NUMBER |
[ti_auxtime53] |
No |
|
| ti_auxtime54 |
NUMBER |
[ti_auxtime54] |
No |
|
| ti_auxtime55 |
NUMBER |
[ti_auxtime55] |
No |
|
| ti_auxtime56 |
NUMBER |
[ti_auxtime56] |
No |
|
| ti_auxtime57 |
NUMBER |
[ti_auxtime57] |
No |
|
| ti_auxtime58 |
NUMBER |
[ti_auxtime58] |
No |
|
| ti_auxtime59 |
NUMBER |
[ti_auxtime59] |
No |
|
| ti_auxtime60 |
NUMBER |
[ti_auxtime60] |
No |
|
| ti_auxtime61 |
NUMBER |
[ti_auxtime61] |
No |
|
| ti_auxtime62 |
NUMBER |
[ti_auxtime62] |
No |
|
| ti_auxtime63 |
NUMBER |
[ti_auxtime63] |
No |
|
| ti_auxtime64 |
NUMBER |
[ti_auxtime64] |
No |
|
| ti_auxtime65 |
NUMBER |
[ti_auxtime65] |
No |
|
| ti_auxtime66 |
NUMBER |
[ti_auxtime66] |
No |
|
| ti_auxtime67 |
NUMBER |
[ti_auxtime67] |
No |
|
| ti_auxtime68 |
NUMBER |
[ti_auxtime68] |
No |
|
| ti_auxtime69 |
NUMBER |
[ti_auxtime69] |
No |
|
| ti_auxtime70 |
NUMBER |
[ti_auxtime70] |
No |
|
| ti_auxtime71 |
NUMBER |
[ti_auxtime71] |
No |
|
| ti_auxtime72 |
NUMBER |
[ti_auxtime72] |
No |
|
| ti_auxtime73 |
NUMBER |
[ti_auxtime73] |
No |
|
| ti_auxtime74 |
NUMBER |
[ti_auxtime74] |
No |
|
| ti_auxtime75 |
NUMBER |
[ti_auxtime75] |
No |
|
| ti_auxtime76 |
NUMBER |
[ti_auxtime76] |
No |
|
| ti_auxtime77 |
NUMBER |
[ti_auxtime77] |
No |
|
| ti_auxtime78 |
NUMBER |
[ti_auxtime78] |
No |
|
| ti_auxtime79 |
NUMBER |
[ti_auxtime79] |
No |
|
| ti_auxtime80 |
NUMBER |
[ti_auxtime80] |
No |
|
| ti_auxtime81 |
NUMBER |
[ti_auxtime81] |
No |
|
| ti_auxtime82 |
NUMBER |
[ti_auxtime82] |
No |
|
| ti_auxtime83 |
NUMBER |
[ti_auxtime83] |
No |
|
| ti_auxtime84 |
NUMBER |
[ti_auxtime84] |
No |
|
| ti_auxtime85 |
NUMBER |
[ti_auxtime85] |
No |
|
| ti_auxtime86 |
NUMBER |
[ti_auxtime86] |
No |
|
| ti_auxtime87 |
NUMBER |
[ti_auxtime87] |
No |
|
| ti_auxtime88 |
NUMBER |
[ti_auxtime88] |
No |
|
| ti_auxtime89 |
NUMBER |
[ti_auxtime89] |
No |
|
| ti_auxtime90 |
NUMBER |
[ti_auxtime90] |
No |
|
| ti_auxtime91 |
NUMBER |
[ti_auxtime91] |
No |
|
| ti_auxtime92 |
NUMBER |
[ti_auxtime92] |
No |
|
| ti_auxtime93 |
NUMBER |
[ti_auxtime93] |
No |
|
| ti_auxtime94 |
NUMBER |
[ti_auxtime94] |
No |
|
| ti_auxtime95 |
NUMBER |
[ti_auxtime95] |
No |
|
| ti_auxtime96 |
NUMBER |
[ti_auxtime96] |
No |
|
| ti_auxtime97 |
NUMBER |
[ti_auxtime97] |
No |
|
| ti_auxtime98 |
NUMBER |
[ti_auxtime98] |
No |
|
| ti_auxtime99 |
NUMBER |
[ti_auxtime99] |
No |
|
| udm_updated_ts |
STRING |
[udm_updated_ts] |
Yes |
|
Agent Group
Agent Group
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| agent_department |
STRING |
[agent_department] |
No |
|
| agent_desc |
STRING |
[agent_desc] |
No |
|
| agent_firstname |
STRING |
[agent_firstname] |
Yes |
Agent First Name |
| agent_group |
STRING |
[agent_group] |
Yes |
Agent Group |
| agent_login |
STRING |
[agent_login] |
Yes |
|
| agent_surname |
STRING |
[agent_surname] |
Yes |
Agent Surname |
| agent_title |
STRING |
[agent_title] |
No |
|
| supervisor_firstname |
STRING |
[supervisor_firstname] |
No |
|
| supervisor_login |
STRING |
[supervisor_login] |
No |
|
| supervisor_surname |
STRING |
[supervisor_surname] |
No |
|
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| tenant_name |
STRING |
[tenant_name] |
Yes |
Tenant Name |
| udm_updated_ts |
STRING |
[udm_updated_ts] |
Yes |
|
Agent Interval
Agent Interval
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_name |
STRING |
[acd_name] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| acd_timezone |
STRING |
[acd_timezone] |
No |
|
| agent_department |
STRING |
[agent_department] |
No |
|
| agent_desc |
STRING |
[agent_desc] |
No |
|
| agent_firstname |
STRING |
[agent_firstname] |
Yes |
Agent First Name |
| agent_login |
STRING |
[agent_login] |
Yes |
|
| agent_surname |
STRING |
[agent_surname] |
Yes |
Agent Surname |
| agent_title |
STRING |
[agent_title] |
No |
|
| hagent_abncalls |
NUMBER |
[hagent_abncalls] |
Yes |
|
| hagent_abntime |
NUMBER |
[hagent_abntime] |
Yes |
|
| hagent_acd_release |
NUMBER |
[hagent_acd_release] |
Yes |
|
| hagent_acdauxoutcalls |
NUMBER |
[hagent_acdauxoutcalls] |
Yes |
|
| hagent_acdcalls |
NUMBER |
[hagent_acdcalls] |
Yes |
ACD Calls - Agent |
| hagent_acdcalls_r1 |
NUMBER |
[hagent_acdcalls_r1] |
Yes |
|
| hagent_acdcalls_r2 |
NUMBER |
[hagent_acdcalls_r2] |
Yes |
|
| hagent_acdtime |
NUMBER |
[hagent_acdtime] |
Yes |
ACD Time - Agent |
| hagent_acwincalls |
NUMBER |
[hagent_acwincalls] |
Yes |
|
| hagent_acwintime |
NUMBER |
[hagent_acwintime] |
Yes |
|
| hagent_acwoutadjcalls |
NUMBER |
[hagent_acwoutadjcalls] |
Yes |
|
| hagent_acwoutcalls |
NUMBER |
[hagent_acwoutcalls] |
Yes |
|
| hagent_acwoutoffcalls |
NUMBER |
[hagent_acwoutoffcalls] |
Yes |
|
| hagent_acwoutofftime |
NUMBER |
[hagent_acwoutofftime] |
Yes |
|
| hagent_acwouttime |
NUMBER |
[hagent_acwouttime] |
Yes |
|
| hagent_acwtime |
NUMBER |
[hagent_acwtime] |
Yes |
ACW Time - Agent |
| hagent_ansringtime |
NUMBER |
[hagent_ansringtime] |
Yes |
|
| hagent_assists |
NUMBER |
[hagent_assists] |
Yes |
Assisted Call - Agent |
| hagent_auxincalls |
NUMBER |
[hagent_auxincalls] |
Yes |
AUX Inbound Extension Calls - Agent |
| hagent_auxintime |
NUMBER |
[hagent_auxintime] |
Yes |
AUX Inbound Extension Calls Talk Time - Agent |
| hagent_auxoutadjcalls |
NUMBER |
[hagent_auxoutadjcalls] |
Yes |
|
| hagent_auxoutcalls |
NUMBER |
[hagent_auxoutcalls] |
Yes |
AUX Outbound Extension Calls - Agent |
| hagent_auxoutoffcalls |
NUMBER |
[hagent_auxoutoffcalls] |
Yes |
|
| hagent_auxoutofftime |
NUMBER |
[hagent_auxoutofftime] |
Yes |
|
| hagent_auxouttime |
NUMBER |
[hagent_auxouttime] |
Yes |
AUX Outbound Extension Calls Talk Time - Agent |
| hagent_conference |
NUMBER |
[hagent_conference] |
Yes |
Conference Call - Agent |
| hagent_da_abncalls |
NUMBER |
[hagent_da_abncalls] |
Yes |
|
| hagent_da_abntime |
NUMBER |
[hagent_da_abntime] |
Yes |
|
| hagent_da_acdcalls |
NUMBER |
[hagent_da_acdcalls] |
Yes |
|
| hagent_da_acdtime |
NUMBER |
[hagent_da_acdtime] |
Yes |
|
| hagent_da_acwincalls |
NUMBER |
[hagent_da_acwincalls] |
Yes |
|
| hagent_da_acwintime |
NUMBER |
[hagent_da_acwintime] |
Yes |
|
| hagent_da_acwoadjcalls |
NUMBER |
[hagent_da_acwoadjcalls] |
Yes |
|
| hagent_da_acwocalls |
NUMBER |
[hagent_da_acwocalls] |
Yes |
|
| hagent_da_acwooffcalls |
NUMBER |
[hagent_da_acwooffcalls] |
Yes |
|
| hagent_da_acwoofftime |
NUMBER |
[hagent_da_acwoofftime] |
Yes |
|
| hagent_da_acwotime |
NUMBER |
[hagent_da_acwotime] |
Yes |
|
| hagent_da_acwtime |
NUMBER |
[hagent_da_acwtime] |
Yes |
|
| hagent_da_anstime |
NUMBER |
[hagent_da_anstime] |
Yes |
|
| hagent_da_othercalls |
NUMBER |
[hagent_da_othercalls] |
Yes |
|
| hagent_da_othertime |
NUMBER |
[hagent_da_othertime] |
Yes |
|
| hagent_da_release |
NUMBER |
[hagent_da_release] |
Yes |
|
| hagent_event1 |
NUMBER |
[hagent_event1] |
Yes |
|
| hagent_event2 |
NUMBER |
[hagent_event2] |
Yes |
|
| hagent_event3 |
NUMBER |
[hagent_event3] |
Yes |
|
| hagent_event4 |
NUMBER |
[hagent_event4] |
Yes |
|
| hagent_event5 |
NUMBER |
[hagent_event5] |
Yes |
|
| hagent_event6 |
NUMBER |
[hagent_event6] |
Yes |
|
| hagent_event7 |
NUMBER |
[hagent_event7] |
Yes |
|
| hagent_event8 |
NUMBER |
[hagent_event8] |
Yes |
|
| hagent_event9 |
NUMBER |
[hagent_event9] |
Yes |
|
| hagent_extension |
NUMBER |
[hagent_extension] |
Yes |
|
| hagent_holdabncalls |
NUMBER |
[hagent_holdabncalls] |
Yes |
|
| hagent_holdacdtime |
NUMBER |
[hagent_holdacdtime] |
Yes |
|
| hagent_holdcalls |
NUMBER |
[hagent_holdcalls] |
Yes |
Calls On Hold - Agent |
| hagent_holdtime |
NUMBER |
[hagent_holdtime] |
Yes |
Hold Time - Agent |
| hagent_i_acdaux_outtime |
NUMBER |
[hagent_i_acdaux_outtime] |
Yes |
|
| hagent_i_acdauxintime |
NUMBER |
[hagent_i_acdauxintime] |
Yes |
|
| hagent_i_acdothertime |
NUMBER |
[hagent_i_acdothertime] |
Yes |
|
| hagent_i_acdtime |
NUMBER |
[hagent_i_acdtime] |
Yes |
ACD Time - Agent by Split |
| hagent_i_acwintime |
NUMBER |
[hagent_i_acwintime] |
Yes |
|
| hagent_i_acwouttime |
NUMBER |
[hagent_i_acwouttime] |
Yes |
|
| hagent_i_acwtime |
NUMBER |
[hagent_i_acwtime] |
Yes |
ACW Time - Agent by Split |
| hagent_i_auxintime |
NUMBER |
[hagent_i_auxintime] |
Yes |
AUX Inbound Extension Calls - Agent by Split |
| hagent_i_auxouttime |
NUMBER |
[hagent_i_auxouttime] |
Yes |
|
| hagent_i_auxstbytime |
NUMBER |
[hagent_i_auxstbytime] |
Yes |
|
| hagent_i_auxtime |
NUMBER |
[hagent_i_auxtime] |
Yes |
AUX Inbound Extension Calls Talk Time - Agent by Split |
| hagent_i_availtime |
NUMBER |
[hagent_i_availtime] |
Yes |
Available For Calls Time - Agent by Split |
| hagent_i_da_acdtime |
NUMBER |
[hagent_i_da_acdtime] |
Yes |
|
| hagent_i_da_acwtime |
NUMBER |
[hagent_i_da_acwtime] |
Yes |
|
| hagent_i_otherstbytime |
NUMBER |
[hagent_i_otherstbytime] |
Yes |
|
| hagent_i_othertime |
NUMBER |
[hagent_i_othertime] |
Yes |
|
| hagent_i_ringtime |
NUMBER |
[hagent_i_ringtime] |
Yes |
Ring Time - Agent by Split |
| hagent_i_stafftime |
NUMBER |
[hagent_i_stafftime] |
Yes |
Staffed Time - Agent by Split |
| hagent_incomplete |
NUMBER |
[hagent_incomplete] |
Yes |
|
| hagent_interval_utc |
DATE |
[hagent_interval_utc] |
Yes |
|
| hagent_loc_id |
NUMBER |
[hagent_loc_id] |
Yes |
|
| hagent_logid |
NUMBER |
[hagent_logid] |
Yes |
|
| hagent_noansredir |
NUMBER |
[hagent_noansredir] |
Yes |
No Answer Redirected Calls - Agent |
| hagent_o_acdcalls |
NUMBER |
[hagent_o_acdcalls] |
Yes |
|
| hagent_o_acdtime |
NUMBER |
[hagent_o_acdtime] |
Yes |
|
| hagent_o_acwtime |
NUMBER |
[hagent_o_acwtime] |
Yes |
|
| hagent_phantomabns |
NUMBER |
[hagent_phantomabns] |
Yes |
|
| hagent_ringcalls |
NUMBER |
[hagent_ringcalls] |
Yes |
Ring Calls - Agent |
| hagent_ringtime |
NUMBER |
[hagent_ringtime] |
Yes |
Ring Time - Agent |
| hagent_rsv_level |
NUMBER |
[hagent_rsv_level] |
No |
|
| hagent_ti_auxtime |
NUMBER |
[hagent_ti_auxtime] |
Yes |
AUX Time - Agent |
| hagent_ti_auxtime0 |
NUMBER |
[hagent_ti_auxtime0] |
Yes |
AUX Time 0 - Agent |
| hagent_ti_auxtime1 |
NUMBER |
[hagent_ti_auxtime1] |
Yes |
AUX Time 1 - Agent |
| hagent_ti_auxtime2 |
NUMBER |
[hagent_ti_auxtime2] |
Yes |
AUX Time 2 - Agent |
| hagent_ti_auxtime3 |
NUMBER |
[hagent_ti_auxtime3] |
Yes |
AUX Time 3 - Agent |
| hagent_ti_auxtime4 |
NUMBER |
[hagent_ti_auxtime4] |
Yes |
AUX Time 4 - Agent |
| hagent_ti_auxtime5 |
NUMBER |
[hagent_ti_auxtime5] |
Yes |
AUX Time 5 - Agent |
| hagent_ti_auxtime6 |
NUMBER |
[hagent_ti_auxtime6] |
Yes |
AUX Time 6- Agent |
| hagent_ti_auxtime7 |
NUMBER |
[hagent_ti_auxtime7] |
Yes |
AUX Time 7- Agent |
| hagent_ti_auxtime8 |
NUMBER |
[hagent_ti_auxtime8] |
Yes |
AUX Time 8 - Agent |
| hagent_ti_auxtime9 |
NUMBER |
[hagent_ti_auxtime9] |
Yes |
AUX Time 9 - Agent |
| hagent_ti_availtime |
NUMBER |
[hagent_ti_availtime] |
Yes |
Available For Calls Time - Agent |
| hagent_ti_othertime |
NUMBER |
[hagent_ti_othertime] |
Yes |
|
| hagent_ti_stafftime |
NUMBER |
[hagent_ti_stafftime] |
Yes |
Staffed Time - Agent |
| hagent_transferred |
NUMBER |
[hagent_transferred] |
Yes |
Calls Transferred - Agent |
| split |
NUMBER |
[split] |
Yes |
Split ID |
| split_desc |
STRING |
[split_desc] |
Yes |
|
| split_name |
STRING |
[split_name] |
Yes |
Split Name |
| supervisor_firstname |
STRING |
[supervisor_firstname] |
No |
|
| supervisor_login |
STRING |
[supervisor_login] |
No |
|
| supervisor_surname |
STRING |
[supervisor_surname] |
No |
|
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| tenant_name |
STRING |
[tenant_name] |
Yes |
Tenant Name |
| udm_updated_ts |
STRING |
[udm_updated_ts] |
Yes |
|
Agent Login Logout
Agent Login Logout
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_name |
STRING |
[acd_name] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| agent_firstname |
STRING |
[agent_firstname] |
Yes |
Agent First Name |
| agent_login |
STRING |
[agent_login] |
Yes |
|
| agent_surname |
STRING |
[agent_surname] |
Yes |
Agent Surname |
| haglog_extn |
NUMBER |
[haglog_extn] |
Yes |
|
| haglog_inflag |
STRING |
[haglog_inflag] |
No |
|
| haglog_interval_utc |
DATE |
[haglog_interval_utc] |
Yes |
|
| haglog_loc_id |
NUMBER |
[haglog_loc_id] |
Yes |
|
| haglog_logid |
NUMBER |
[haglog_logid] |
Yes |
|
| haglog_login |
NUMBER |
[haglog_login] |
No |
|
| haglog_login_time |
DATE |
[haglog_login_time] |
Yes |
Login Time |
| haglog_logonskill2 |
NUMBER |
[haglog_logonskill2] |
Yes |
|
| haglog_logonskill3 |
NUMBER |
[haglog_logonskill3] |
Yes |
|
| haglog_logonskill4 |
NUMBER |
[haglog_logonskill4] |
Yes |
|
| haglog_logonskill5 |
NUMBER |
[haglog_logonskill5] |
Yes |
|
| haglog_logonskill6 |
NUMBER |
[haglog_logonskill6] |
Yes |
|
| haglog_logonskill7 |
NUMBER |
[haglog_logonskill7] |
Yes |
|
| haglog_logonskill8 |
NUMBER |
[haglog_logonskill8] |
Yes |
|
| haglog_logonskill9 |
NUMBER |
[haglog_logonskill9] |
Yes |
|
| haglog_logonskill10 |
NUMBER |
[haglog_logonskill10] |
Yes |
|
| haglog_logonskill11 |
NUMBER |
[haglog_logonskill11] |
Yes |
|
| haglog_logonskill12 |
NUMBER |
[haglog_logonskill12] |
Yes |
|
| haglog_logonskill13 |
NUMBER |
[haglog_logonskill13] |
Yes |
|
| haglog_logonskill14 |
NUMBER |
[haglog_logonskill14] |
Yes |
|
| haglog_logonskill15 |
NUMBER |
[haglog_logonskill15] |
No |
|
| haglog_logonskill16 |
NUMBER |
[haglog_logonskill16] |
No |
|
| haglog_logonskill17 |
NUMBER |
[haglog_logonskill17] |
No |
|
| haglog_logonskill18 |
NUMBER |
[haglog_logonskill18] |
No |
|
| haglog_logonskill19 |
NUMBER |
[haglog_logonskill19] |
No |
|
| haglog_logonskill20 |
NUMBER |
[haglog_logonskill20] |
No |
|
| haglog_logonskill21 |
NUMBER |
[haglog_logonskill21] |
No |
|
| haglog_logonskill22 |
NUMBER |
[haglog_logonskill22] |
No |
|
| haglog_logonskill23 |
NUMBER |
[haglog_logonskill23] |
No |
|
| haglog_logonskill24 |
NUMBER |
[haglog_logonskill24] |
No |
|
| haglog_logonskill25 |
NUMBER |
[haglog_logonskill25] |
No |
|
| haglog_logonskill26 |
NUMBER |
[haglog_logonskill26] |
No |
|
| haglog_logonskill27 |
NUMBER |
[haglog_logonskill27] |
No |
|
| haglog_logonskill28 |
NUMBER |
[haglog_logonskill28] |
No |
|
| haglog_logonskill29 |
NUMBER |
[haglog_logonskill29] |
No |
|
| haglog_logonskill30 |
STRING |
[haglog_logonskill30] |
No |
|
| haglog_logonskill31 |
STRING |
[haglog_logonskill31] |
No |
|
| haglog_logonskill32 |
STRING |
[haglog_logonskill32] |
No |
|
| haglog_logonskill33 |
STRING |
[haglog_logonskill33] |
No |
|
| haglog_logonskill34 |
STRING |
[haglog_logonskill34] |
No |
|
| haglog_logonskill35 |
STRING |
[haglog_logonskill35] |
No |
|
| haglog_logonskill36 |
STRING |
[haglog_logonskill36] |
No |
|
| haglog_logonskill37 |
STRING |
[haglog_logonskill37] |
No |
|
| haglog_logonskill38 |
STRING |
[haglog_logonskill38] |
No |
|
| haglog_logonskill39 |
STRING |
[haglog_logonskill39] |
No |
|
| haglog_logonskill40 |
STRING |
[haglog_logonskill40] |
No |
|
| haglog_logonskill41 |
STRING |
[haglog_logonskill41] |
No |
|
| haglog_logonskill42 |
STRING |
[haglog_logonskill42] |
No |
|
| haglog_logonskill43 |
STRING |
[haglog_logonskill43] |
No |
|
| haglog_logonskill44 |
STRING |
[haglog_logonskill44] |
No |
|
| haglog_logonskill45 |
STRING |
[haglog_logonskill45] |
No |
|
| haglog_logonskill46 |
STRING |
[haglog_logonskill46] |
No |
|
| haglog_logonskill47 |
STRING |
[haglog_logonskill47] |
No |
|
| haglog_logonskill48 |
STRING |
[haglog_logonskill48] |
No |
|
| haglog_logonskill49 |
STRING |
[haglog_logonskill49] |
No |
|
| haglog_logonskill50 |
STRING |
[haglog_logonskill50] |
No |
|
| haglog_logonskill51 |
STRING |
[haglog_logonskill51] |
No |
|
| haglog_logonskill52 |
STRING |
[haglog_logonskill52] |
No |
|
| haglog_logonskill53 |
STRING |
[haglog_logonskill53] |
No |
|
| haglog_logonskill54 |
STRING |
[haglog_logonskill54] |
No |
|
| haglog_logonskill55 |
STRING |
[haglog_logonskill55] |
No |
|
| haglog_logonskill56 |
STRING |
[haglog_logonskill56] |
No |
|
| haglog_logonskill57 |
STRING |
[haglog_logonskill57] |
No |
|
| haglog_logonskill58 |
STRING |
[haglog_logonskill58] |
No |
|
| haglog_logonskill59 |
STRING |
[haglog_logonskill59] |
No |
|
| haglog_logonskill60 |
STRING |
[haglog_logonskill60] |
No |
|
| haglog_logout |
NUMBER |
[haglog_logout] |
No |
|
| haglog_logout_time |
DATE |
[haglog_logout_time] |
Yes |
Logout Time |
| haglog_logoutreason |
NUMBER |
[haglog_logoutreason] |
No |
|
| haglog_outflag |
STRING |
[haglog_outflag] |
No |
|
| haglog_preference |
NUMBER |
[haglog_preference] |
Yes |
|
| haglog_seq_num |
NUMBER |
[haglog_seq_num] |
Yes |
|
| haglog_skilltype |
STRING |
[haglog_skilltype] |
Yes |
|
| haglog_skilltype2 |
STRING |
[haglog_skilltype2] |
Yes |
|
| haglog_skilltype3 |
STRING |
[haglog_skilltype3] |
Yes |
|
| haglog_skilltype4 |
STRING |
[haglog_skilltype4] |
Yes |
|
| haglog_sklevel |
NUMBER |
[haglog_sklevel] |
Yes |
|
| haglog_sklevel2 |
NUMBER |
[haglog_sklevel2] |
Yes |
|
| haglog_sklevel3 |
NUMBER |
[haglog_sklevel3] |
Yes |
|
| haglog_sklevel4 |
NUMBER |
[haglog_sklevel4] |
Yes |
|
| haglog_sklevel5 |
NUMBER |
[haglog_sklevel5] |
Yes |
|
| haglog_sklevel6 |
NUMBER |
[haglog_sklevel6] |
Yes |
|
| haglog_sklevel7 |
NUMBER |
[haglog_sklevel7] |
Yes |
|
| haglog_sklevel8 |
NUMBER |
[haglog_sklevel8] |
Yes |
|
| haglog_sklevel9 |
NUMBER |
[haglog_sklevel9] |
Yes |
|
| haglog_sklevel10 |
NUMBER |
[haglog_sklevel10] |
Yes |
|
| haglog_sklevel11 |
NUMBER |
[haglog_sklevel11] |
Yes |
|
| haglog_sklevel12 |
NUMBER |
[haglog_sklevel12] |
Yes |
|
| haglog_sklevel13 |
NUMBER |
[haglog_sklevel13] |
Yes |
|
| haglog_sklevel14 |
NUMBER |
[haglog_sklevel14] |
Yes |
|
| haglog_sklevel15 |
NUMBER |
[haglog_sklevel15] |
No |
|
| haglog_sklevel16 |
NUMBER |
[haglog_sklevel16] |
No |
|
| haglog_sklevel17 |
NUMBER |
[haglog_sklevel17] |
No |
|
| haglog_sklevel18 |
NUMBER |
[haglog_sklevel18] |
No |
|
| haglog_sklevel19 |
NUMBER |
[haglog_sklevel19] |
No |
|
| haglog_sklevel20 |
NUMBER |
[haglog_sklevel20] |
No |
|
| haglog_sklevel21 |
NUMBER |
[haglog_sklevel21] |
No |
|
| haglog_sklevel22 |
NUMBER |
[haglog_sklevel22] |
No |
|
| haglog_sklevel23 |
NUMBER |
[haglog_sklevel23] |
No |
|
| haglog_sklevel24 |
NUMBER |
[haglog_sklevel24] |
No |
|
| haglog_sklevel25 |
NUMBER |
[haglog_sklevel25] |
No |
|
| haglog_sklevel26 |
NUMBER |
[haglog_sklevel26] |
No |
|
| haglog_sklevel27 |
NUMBER |
[haglog_sklevel27] |
No |
|
| haglog_sklevel28 |
NUMBER |
[haglog_sklevel28] |
No |
|
| haglog_sklevel29 |
NUMBER |
[haglog_sklevel29] |
No |
|
| haglog_sklevel30 |
STRING |
[haglog_sklevel30] |
No |
|
| haglog_sklevel31 |
STRING |
[haglog_sklevel31] |
No |
|
| haglog_sklevel32 |
STRING |
[haglog_sklevel32] |
No |
|
| haglog_sklevel33 |
STRING |
[haglog_sklevel33] |
No |
|
| haglog_sklevel34 |
STRING |
[haglog_sklevel34] |
No |
|
| haglog_sklevel35 |
STRING |
[haglog_sklevel35] |
No |
|
| haglog_sklevel36 |
STRING |
[haglog_sklevel36] |
No |
|
| haglog_sklevel37 |
STRING |
[haglog_sklevel37] |
No |
|
| haglog_sklevel38 |
STRING |
[haglog_sklevel38] |
No |
|
| haglog_sklevel39 |
STRING |
[haglog_sklevel39] |
No |
|
| haglog_sklevel40 |
STRING |
[haglog_sklevel40] |
No |
|
| haglog_sklevel41 |
STRING |
[haglog_sklevel41] |
No |
|
| haglog_sklevel42 |
STRING |
[haglog_sklevel42] |
No |
|
| haglog_sklevel43 |
STRING |
[haglog_sklevel43] |
No |
|
| haglog_sklevel44 |
STRING |
[haglog_sklevel44] |
No |
|
| haglog_sklevel45 |
STRING |
[haglog_sklevel45] |
No |
|
| haglog_sklevel46 |
STRING |
[haglog_sklevel46] |
No |
|
| haglog_sklevel47 |
STRING |
[haglog_sklevel47] |
No |
|
| haglog_sklevel48 |
STRING |
[haglog_sklevel48] |
No |
|
| haglog_sklevel49 |
STRING |
[haglog_sklevel49] |
No |
|
| haglog_sklevel50 |
STRING |
[haglog_sklevel50] |
No |
|
| haglog_sklevel51 |
STRING |
[haglog_sklevel51] |
No |
|
| haglog_sklevel52 |
STRING |
[haglog_sklevel52] |
No |
|
| haglog_sklevel53 |
STRING |
[haglog_sklevel53] |
No |
|
| haglog_sklevel54 |
STRING |
[haglog_sklevel54] |
No |
|
| haglog_sklevel55 |
STRING |
[haglog_sklevel55] |
No |
|
| haglog_sklevel56 |
STRING |
[haglog_sklevel56] |
No |
|
| haglog_sklevel57 |
STRING |
[haglog_sklevel57] |
No |
|
| haglog_sklevel58 |
STRING |
[haglog_sklevel58] |
No |
|
| haglog_sklevel59 |
STRING |
[haglog_sklevel59] |
No |
|
| haglog_sklevel60 |
STRING |
[haglog_sklevel60] |
No |
|
| haglog_skpercent |
NUMBER |
[haglog_skpercent] |
Yes |
|
| haglog_skpercent2 |
NUMBER |
[haglog_skpercent2] |
Yes |
|
| haglog_skpercent3 |
NUMBER |
[haglog_skpercent3] |
Yes |
|
| haglog_skpercent4 |
NUMBER |
[haglog_skpercent4] |
Yes |
|
| haglog_skpercent5 |
NUMBER |
[haglog_skpercent5] |
Yes |
|
| haglog_skpercent6 |
NUMBER |
[haglog_skpercent6] |
Yes |
|
| haglog_skpercent7 |
NUMBER |
[haglog_skpercent7] |
Yes |
|
| haglog_skpercent8 |
NUMBER |
[haglog_skpercent8] |
Yes |
|
| haglog_skpercent9 |
NUMBER |
[haglog_skpercent9] |
Yes |
|
| haglog_skpercent10 |
NUMBER |
[haglog_skpercent10] |
Yes |
|
| haglog_skpercent11 |
NUMBER |
[haglog_skpercent11] |
Yes |
|
| haglog_skpercent12 |
NUMBER |
[haglog_skpercent12] |
Yes |
|
| haglog_skpercent13 |
NUMBER |
[haglog_skpercent13] |
Yes |
|
| haglog_skpercent14 |
NUMBER |
[haglog_skpercent14] |
Yes |
|
| haglog_skpercent15 |
NUMBER |
[haglog_skpercent15] |
No |
|
| haglog_skpercent16 |
NUMBER |
[haglog_skpercent16] |
No |
|
| haglog_skpercent17 |
NUMBER |
[haglog_skpercent17] |
No |
|
| haglog_skpercent18 |
NUMBER |
[haglog_skpercent18] |
No |
|
| haglog_skpercent19 |
NUMBER |
[haglog_skpercent19] |
No |
|
| haglog_skpercent20 |
NUMBER |
[haglog_skpercent20] |
No |
|
| haglog_skpercent21 |
NUMBER |
[haglog_skpercent21] |
No |
|
| haglog_skpercent22 |
NUMBER |
[haglog_skpercent22] |
No |
|
| haglog_skpercent23 |
NUMBER |
[haglog_skpercent23] |
No |
|
| haglog_skpercent24 |
NUMBER |
[haglog_skpercent24] |
No |
|
| haglog_skpercent25 |
NUMBER |
[haglog_skpercent25] |
No |
|
| haglog_skpercent26 |
NUMBER |
[haglog_skpercent26] |
No |
|
| haglog_skpercent27 |
NUMBER |
[haglog_skpercent27] |
No |
|
| haglog_skpercent28 |
NUMBER |
[haglog_skpercent28] |
No |
|
| haglog_skpercent29 |
NUMBER |
[haglog_skpercent29] |
No |
|
| haglog_skpercent30 |
STRING |
[haglog_skpercent30] |
No |
|
| haglog_skpercent31 |
STRING |
[haglog_skpercent31] |
No |
|
| haglog_skpercent32 |
STRING |
[haglog_skpercent32] |
No |
|
| haglog_skpercent33 |
STRING |
[haglog_skpercent33] |
No |
|
| haglog_skpercent34 |
STRING |
[haglog_skpercent34] |
No |
|
| haglog_skpercent35 |
STRING |
[haglog_skpercent35] |
No |
|
| haglog_skpercent36 |
STRING |
[haglog_skpercent36] |
No |
|
| haglog_skpercent37 |
STRING |
[haglog_skpercent37] |
No |
|
| haglog_skpercent38 |
STRING |
[haglog_skpercent38] |
No |
|
| haglog_skpercent39 |
STRING |
[haglog_skpercent39] |
No |
|
| haglog_skpercent40 |
STRING |
[haglog_skpercent40] |
No |
|
| haglog_skpercent41 |
STRING |
[haglog_skpercent41] |
No |
|
| haglog_skpercent42 |
STRING |
[haglog_skpercent42] |
No |
|
| haglog_skpercent43 |
STRING |
[haglog_skpercent43] |
No |
|
| haglog_skpercent44 |
STRING |
[haglog_skpercent44] |
No |
|
| haglog_skpercent45 |
STRING |
[haglog_skpercent45] |
No |
|
| haglog_skpercent46 |
STRING |
[haglog_skpercent46] |
No |
|
| haglog_skpercent47 |
STRING |
[haglog_skpercent47] |
No |
|
| haglog_skpercent48 |
STRING |
[haglog_skpercent48] |
No |
|
| haglog_skpercent49 |
STRING |
[haglog_skpercent49] |
No |
|
| haglog_skpercent50 |
STRING |
[haglog_skpercent50] |
No |
|
| haglog_skpercent51 |
STRING |
[haglog_skpercent51] |
No |
|
| haglog_skpercent52 |
STRING |
[haglog_skpercent52] |
No |
|
| haglog_skpercent53 |
STRING |
[haglog_skpercent53] |
No |
|
| haglog_skpercent54 |
STRING |
[haglog_skpercent54] |
No |
|
| haglog_skpercent55 |
STRING |
[haglog_skpercent55] |
No |
|
| haglog_skpercent56 |
STRING |
[haglog_skpercent56] |
No |
|
| haglog_skpercent57 |
STRING |
[haglog_skpercent57] |
No |
|
| haglog_skpercent58 |
STRING |
[haglog_skpercent58] |
No |
|
| haglog_skpercent59 |
STRING |
[haglog_skpercent59] |
No |
|
| haglog_skpercent60 |
STRING |
[haglog_skpercent60] |
No |
|
| split |
NUMBER |
[split] |
Yes |
Split ID |
| split_name |
STRING |
[split_name] |
Yes |
Split Name |
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| tenant_name |
STRING |
[tenant_name] |
Yes |
Tenant Name |
| udm_updated_ts |
STRING |
[udm_updated_ts] |
Yes |
|
| utc_offset |
NUMBER |
[utc_offset] |
Yes |
UTC Offset |
Echi
Echi
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_name |
STRING |
[acd_name] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| acd_timezone |
STRING |
[acd_timezone] |
No |
|
| agent_firstname_ans |
STRING |
[agent_firstname_ans] |
Yes |
|
| agent_firstname_orig |
STRING |
[agent_firstname_orig] |
Yes |
Originating Agent First Name |
| agent_login_ans |
STRING |
[agent_login_ans] |
Yes |
|
| agent_login_orig |
NUMBER |
[agent_login_orig] |
Yes |
Originating Agent Login ID |
| agent_surname_ans |
STRING |
[agent_surname_ans] |
Yes |
|
| agent_surname_orig |
STRING |
[agent_surname_orig] |
Yes |
Originating Agent Surname |
| ansreason |
NUMBER |
[ansreason] |
Yes |
Answer Reason |
| ansreason_desc |
STRING |
[ansreason_desc] |
Yes |
Answer Reason Desc |
| callid |
NUMBER |
[callid] |
Yes |
Call ID |
| cdr_acwtime |
NUMBER |
[cdr_acwtime] |
Yes |
ACW Time - Echi |
| cdr_agentreleased |
NUMBER |
[cdr_agentreleased] |
Yes |
Agent Released |
| cdr_agentskilllevel |
NUMBER |
[cdr_agentskilllevel] |
Yes |
|
| cdr_agentsurplus |
NUMBER |
[cdr_agentsurplus] |
Yes |
|
| cdr_answerlocid |
NUMBER |
[cdr_answerlocid] |
Yes |
|
| cdr_asaiuui |
STRING |
[cdr_asaiuui] |
Yes |
|
| cdr_assist |
NUMBER |
[cdr_assist] |
Yes |
Assisted Call - Echi |
| cdr_audiodifficulty |
NUMBER |
[cdr_audiodifficulty] |
Yes |
|
| cdr_calldisp |
NUMBER |
[cdr_calldisp] |
Yes |
Call Disposition ID |
| cdr_calldisp_desc |
STRING |
[cdr_calldisp_desc] |
Yes |
Call Disposition |
| cdr_callingii |
STRING |
[cdr_callingii] |
Yes |
|
| cdr_callingparty |
STRING |
[cdr_callingparty] |
Yes |
Calling Party |
| cdr_collectdigits |
STRING |
[cdr_collectdigits] |
Yes |
|
| cdr_conference |
NUMBER |
[cdr_conference] |
Yes |
Conference Calls - Echi |
| cdr_consulttime |
NUMBER |
[cdr_consulttime] |
Yes |
Consult Time |
| cdr_cwcdigits |
NUMBER |
[cdr_cwcdigits] |
Yes |
|
| cdr_cwcs0 |
STRING |
[cdr_cwcs0] |
Yes |
|
| cdr_cwcs1 |
STRING |
[cdr_cwcs1] |
Yes |
|
| cdr_cwcs2 |
STRING |
[cdr_cwcs2] |
Yes |
|
| cdr_cwcs3 |
STRING |
[cdr_cwcs3] |
Yes |
|
| cdr_cwcs4 |
STRING |
[cdr_cwcs4] |
Yes |
|
| cdr_daqueued |
NUMBER |
[cdr_daqueued] |
Yes |
|
| cdr_dialednumber |
NUMBER |
[cdr_dialednumber] |
Yes |
Dialed Number |
| cdr_disppriority |
NUMBER |
[cdr_disppriority] |
Yes |
|
| cdr_dispsklevel |
NUMBER |
[cdr_dispsklevel] |
Yes |
|
| cdr_disptime |
NUMBER |
[cdr_disptime] |
Yes |
Answer Delay |
| cdr_duration |
NUMBER |
[cdr_duration] |
Yes |
Total Time |
| cdr_eqloc |
STRING |
[cdr_eqloc] |
Yes |
|
| cdr_events0 |
NUMBER |
[cdr_events0] |
Yes |
|
| cdr_events1 |
NUMBER |
[cdr_events1] |
Yes |
|
| cdr_events2 |
NUMBER |
[cdr_events2] |
Yes |
|
| cdr_events3 |
NUMBER |
[cdr_events3] |
Yes |
|
| cdr_events4 |
NUMBER |
[cdr_events4] |
Yes |
|
| cdr_events5 |
NUMBER |
[cdr_events5] |
Yes |
|
| cdr_events6 |
NUMBER |
[cdr_events6] |
Yes |
|
| cdr_events7 |
NUMBER |
[cdr_events7] |
Yes |
|
| cdr_events8 |
NUMBER |
[cdr_events8] |
Yes |
|
| cdr_firstivector |
NUMBER |
[cdr_firstivector] |
Yes |
|
| cdr_firstvdn |
NUMBER |
[cdr_firstvdn] |
Yes |
VDN 1st In |
| cdr_holdabn |
NUMBER |
[cdr_holdabn] |
Yes |
Calls On Hold Abandoned - Echi |
| cdr_holds |
NUMBER |
[cdr_holds] |
Yes |
Calls On Hold - Echi |
| cdr_interruptdel |
NUMBER |
[cdr_interruptdel] |
Yes |
|
| cdr_lastobserver |
STRING |
[cdr_lastobserver] |
Yes |
|
| cdr_malicious |
NUMBER |
[cdr_malicious] |
Yes |
|
| cdr_netintime |
NUMBER |
[cdr_netintime] |
Yes |
|
| cdr_observingcall |
NUMBER |
[cdr_observingcall] |
Yes |
|
| cdr_obslocid |
NUMBER |
[cdr_obslocid] |
Yes |
|
| cdr_onholdtime |
NUMBER |
[cdr_onholdtime] |
Yes |
Hold Time - Echi |
| cdr_origholdtime |
NUMBER |
[cdr_origholdtime] |
Yes |
|
| cdr_origlocid |
NUMBER |
[cdr_origlocid] |
Yes |
|
| cdr_prefskilllevel |
NUMBER |
[cdr_prefskilllevel] |
Yes |
|
| cdr_queuetime |
NUMBER |
[cdr_queuetime] |
Yes |
|
| cdr_ringtime |
NUMBER |
[cdr_ringtime] |
Yes |
Ring Time - Echi |
| cdr_split1 |
NUMBER |
[cdr_split1] |
Yes |
|
| cdr_split2 |
NUMBER |
[cdr_split2] |
Yes |
|
| cdr_split3 |
NUMBER |
[cdr_split3] |
Yes |
|
| cdr_talktime |
NUMBER |
[cdr_talktime] |
Yes |
|
| cdr_tklocid |
NUMBER |
[cdr_tklocid] |
Yes |
|
| cdr_transferred |
NUMBER |
[cdr_transferred] |
Yes |
Calls Transferred - Echi |
| cdr_trunkgroup |
NUMBER |
[cdr_trunkgroup] |
Yes |
|
| cdr_ucid |
NUMBER |
[cdr_ucid] |
Yes |
|
| cdr_uuilen |
NUMBER |
[cdr_uuilen] |
Yes |
|
| cdr_vdn2 |
NUMBER |
[cdr_vdn2] |
Yes |
|
| cdr_vdn3 |
NUMBER |
[cdr_vdn3] |
Yes |
|
| cdr_vdn4 |
NUMBER |
[cdr_vdn4] |
Yes |
|
| cdr_vdn5 |
NUMBER |
[cdr_vdn5] |
Yes |
|
| cdr_vdn6 |
STRING |
[cdr_vdn6] |
Yes |
|
| cdr_vdn7 |
STRING |
[cdr_vdn7] |
Yes |
|
| cdr_vdn8 |
STRING |
[cdr_vdn8] |
Yes |
|
| cdr_vdn9 |
STRING |
[cdr_vdn9] |
Yes |
|
| last_updated |
STRING |
[last_updated] |
Yes |
|
| origreason |
NUMBER |
[origreason] |
Yes |
Originating Reason |
| origreason_desc |
STRING |
[origreason_desc] |
Yes |
Originating Reason Desc |
| segment |
NUMBER |
[segment] |
Yes |
Segment |
| segstart_utc |
DATE |
[segstart_utc] |
Yes |
Segment Start |
| segstop_utc |
DATE |
[segstop_utc] |
Yes |
|
| split |
NUMBER |
[split] |
Yes |
Split ID |
| split_name |
STRING |
[split_name] |
Yes |
Split Name |
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| tenant_name |
STRING |
[tenant_name] |
Yes |
Tenant Name |
| vdn |
NUMBER |
[vdn] |
Yes |
VDN Number |
| vdn_name |
STRING |
[vdn_name] |
Yes |
VDN Name |
| vector |
NUMBER |
[vector] |
Yes |
|
| vector_name |
STRING |
[vector_name] |
Yes |
|
Split Interval
Split Interval
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_name |
STRING |
[acd_name] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| acd_timezone |
STRING |
[acd_timezone] |
No |
|
| hsplit_abncalls |
NUMBER |
[hsplit_abncalls] |
Yes |
Calls Abandoned - Split |
| hsplit_abncalls1 |
NUMBER |
[hsplit_abncalls1] |
Yes |
|
| hsplit_abncalls2 |
NUMBER |
[hsplit_abncalls2] |
Yes |
|
| hsplit_abncalls3 |
NUMBER |
[hsplit_abncalls3] |
Yes |
|
| hsplit_abncalls4 |
NUMBER |
[hsplit_abncalls4] |
Yes |
|
| hsplit_abncalls5 |
NUMBER |
[hsplit_abncalls5] |
Yes |
|
| hsplit_abncalls6 |
NUMBER |
[hsplit_abncalls6] |
Yes |
|
| hsplit_abncalls7 |
NUMBER |
[hsplit_abncalls7] |
Yes |
|
| hsplit_abncalls8 |
NUMBER |
[hsplit_abncalls8] |
Yes |
|
| hsplit_abncalls9 |
NUMBER |
[hsplit_abncalls9] |
Yes |
|
| hsplit_abncalls10 |
NUMBER |
[hsplit_abncalls10] |
Yes |
|
| hsplit_abnringcalls |
NUMBER |
[hsplit_abnringcalls] |
Yes |
|
| hsplit_abntime |
NUMBER |
[hsplit_abntime] |
Yes |
Abandon Time - Split |
| hsplit_acceptable |
NUMBER |
[hsplit_acceptable] |
Yes |
Calls Acceptable - Split |
| hsplit_acdauxoutcalls |
NUMBER |
[hsplit_acdauxoutcalls] |
Yes |
|
| hsplit_acdcalls |
NUMBER |
[hsplit_acdcalls] |
Yes |
ACD Calls - Split |
| hsplit_acdcalls_r1 |
NUMBER |
[hsplit_acdcalls_r1] |
Yes |
|
| hsplit_acdcalls_r2 |
NUMBER |
[hsplit_acdcalls_r2] |
Yes |
|
| hsplit_acdcalls1 |
NUMBER |
[hsplit_acdcalls1] |
Yes |
|
| hsplit_acdcalls2 |
NUMBER |
[hsplit_acdcalls2] |
Yes |
|
| hsplit_acdcalls3 |
NUMBER |
[hsplit_acdcalls3] |
Yes |
|
| hsplit_acdcalls4 |
NUMBER |
[hsplit_acdcalls4] |
Yes |
|
| hsplit_acdcalls5 |
NUMBER |
[hsplit_acdcalls5] |
Yes |
|
| hsplit_acdcalls6 |
NUMBER |
[hsplit_acdcalls6] |
Yes |
|
| hsplit_acdcalls7 |
NUMBER |
[hsplit_acdcalls7] |
Yes |
|
| hsplit_acdcalls8 |
NUMBER |
[hsplit_acdcalls8] |
Yes |
|
| hsplit_acdcalls9 |
NUMBER |
[hsplit_acdcalls9] |
Yes |
|
| hsplit_acdcalls10 |
NUMBER |
[hsplit_acdcalls10] |
Yes |
|
| hsplit_acdtime |
NUMBER |
[hsplit_acdtime] |
Yes |
ACD Time - Split |
| hsplit_acwincalls |
NUMBER |
[hsplit_acwincalls] |
Yes |
|
| hsplit_acwintime |
NUMBER |
[hsplit_acwintime] |
Yes |
|
| hsplit_acwoutadjcalls |
NUMBER |
[hsplit_acwoutadjcalls] |
Yes |
|
| hsplit_acwoutcalls |
NUMBER |
[hsplit_acwoutcalls] |
Yes |
|
| hsplit_acwoutoffcalls |
NUMBER |
[hsplit_acwoutoffcalls] |
Yes |
|
| hsplit_acwoutofftime |
NUMBER |
[hsplit_acwoutofftime] |
Yes |
|
| hsplit_acwouttime |
NUMBER |
[hsplit_acwouttime] |
Yes |
|
| hsplit_acwtime |
NUMBER |
[hsplit_acwtime] |
Yes |
ACW Time - Split |
| hsplit_anstime |
NUMBER |
[hsplit_anstime] |
Yes |
Answer Time - Split |
| hsplit_assists |
NUMBER |
[hsplit_assists] |
Yes |
|
| hsplit_auxincalls |
NUMBER |
[hsplit_auxincalls] |
Yes |
|
| hsplit_auxintime |
NUMBER |
[hsplit_auxintime] |
Yes |
|
| hsplit_auxoutadjcalls |
NUMBER |
[hsplit_auxoutadjcalls] |
Yes |
|
| hsplit_auxoutcalls |
NUMBER |
[hsplit_auxoutcalls] |
Yes |
|
| hsplit_auxoutoffcalls |
NUMBER |
[hsplit_auxoutoffcalls] |
Yes |
|
| hsplit_auxoutofftime |
NUMBER |
[hsplit_auxoutofftime] |
Yes |
|
| hsplit_auxouttime |
NUMBER |
[hsplit_auxouttime] |
Yes |
|
| hsplit_backupcalls |
NUMBER |
[hsplit_backupcalls] |
Yes |
|
| hsplit_busycalls |
NUMBER |
[hsplit_busycalls] |
Yes |
|
| hsplit_busytime |
NUMBER |
[hsplit_busytime] |
Yes |
|
| hsplit_callsoffered |
NUMBER |
[hsplit_callsoffered] |
Yes |
Calls Offered |
| hsplit_conference |
NUMBER |
[hsplit_conference] |
Yes |
|
| hsplit_da_acwincalls |
NUMBER |
[hsplit_da_acwincalls] |
Yes |
|
| hsplit_da_acwintime |
NUMBER |
[hsplit_da_acwintime] |
Yes |
|
| hsplit_da_acwocalls |
NUMBER |
[hsplit_da_acwocalls] |
Yes |
|
| hsplit_da_acwotime |
NUMBER |
[hsplit_da_acwotime] |
Yes |
|
| hsplit_dequecalls |
NUMBER |
[hsplit_dequecalls] |
Yes |
Calls Dequeued |
| hsplit_dequetime |
NUMBER |
[hsplit_dequetime] |
Yes |
|
| hsplit_disccalls |
NUMBER |
[hsplit_disccalls] |
Yes |
Calls Disconnected - Split |
| hsplit_disctime |
NUMBER |
[hsplit_disctime] |
Yes |
|
| hsplit_event1 |
NUMBER |
[hsplit_event1] |
Yes |
|
| hsplit_event2 |
NUMBER |
[hsplit_event2] |
Yes |
|
| hsplit_event3 |
NUMBER |
[hsplit_event3] |
Yes |
|
| hsplit_event4 |
NUMBER |
[hsplit_event4] |
Yes |
|
| hsplit_event5 |
NUMBER |
[hsplit_event5] |
Yes |
|
| hsplit_event6 |
NUMBER |
[hsplit_event6] |
Yes |
|
| hsplit_event7 |
NUMBER |
[hsplit_event7] |
Yes |
|
| hsplit_event8 |
NUMBER |
[hsplit_event8] |
Yes |
|
| hsplit_event9 |
NUMBER |
[hsplit_event9] |
Yes |
|
| hsplit_highcalls |
NUMBER |
[hsplit_highcalls] |
Yes |
|
| hsplit_holdabncalls |
NUMBER |
[hsplit_holdabncalls] |
Yes |
|
| hsplit_holdcalls |
NUMBER |
[hsplit_holdcalls] |
Yes |
Calls On Hold - Split |
| hsplit_holdtime |
NUMBER |
[hsplit_holdtime] |
Yes |
Hold Time - Split |
| hsplit_i_acdaux_outtime |
NUMBER |
[hsplit_i_acdaux_outtime] |
Yes |
|
| hsplit_i_acdauxintime |
NUMBER |
[hsplit_i_acdauxintime] |
Yes |
|
| hsplit_i_acdothertime |
NUMBER |
[hsplit_i_acdothertime] |
Yes |
|
| hsplit_i_acdtime |
NUMBER |
[hsplit_i_acdtime] |
Yes |
ACD Time - by Split |
| hsplit_i_acdtime_r1 |
NUMBER |
[hsplit_i_acdtime_r1] |
Yes |
|
| hsplit_i_acdtime_r2 |
NUMBER |
[hsplit_i_acdtime_r2] |
Yes |
|
| hsplit_i_acwintime |
NUMBER |
[hsplit_i_acwintime] |
Yes |
|
| hsplit_i_acwouttime |
NUMBER |
[hsplit_i_acwouttime] |
Yes |
|
| hsplit_i_acwtime |
NUMBER |
[hsplit_i_acwtime] |
Yes |
ACW Time - by Split |
| hsplit_i_acwtime_r1 |
NUMBER |
[hsplit_i_acwtime_r1] |
Yes |
|
| hsplit_i_acwtime_r2 |
NUMBER |
[hsplit_i_acwtime_r2] |
Yes |
|
| hsplit_i_arrived |
NUMBER |
[hsplit_i_arrived] |
Yes |
|
| hsplit_i_autoreservetime |
NUMBER |
[hsplit_i_autoreservetime] |
Yes |
|
| hsplit_i_auxintime |
NUMBER |
[hsplit_i_auxintime] |
Yes |
|
| hsplit_i_auxouttime |
NUMBER |
[hsplit_i_auxouttime] |
Yes |
|
| hsplit_i_auxstbytime_r1 |
NUMBER |
[hsplit_i_auxstbytime_r1] |
Yes |
|
| hsplit_i_auxstbytime_r2 |
NUMBER |
[hsplit_i_auxstbytime_r2] |
Yes |
|
| hsplit_i_auxtime |
NUMBER |
[hsplit_i_auxtime] |
Yes |
AUX Time - by Split |
| hsplit_i_auxtime_r1 |
NUMBER |
[hsplit_i_auxtime_r1] |
Yes |
|
| hsplit_i_auxtime_r2 |
NUMBER |
[hsplit_i_auxtime_r2] |
Yes |
|
| hsplit_i_auxtime0 |
NUMBER |
[hsplit_i_auxtime0] |
Yes |
|
| hsplit_i_auxtime1 |
NUMBER |
[hsplit_i_auxtime1] |
Yes |
|
| hsplit_i_auxtime2 |
NUMBER |
[hsplit_i_auxtime2] |
Yes |
|
| hsplit_i_auxtime3 |
NUMBER |
[hsplit_i_auxtime3] |
Yes |
|
| hsplit_i_auxtime4 |
NUMBER |
[hsplit_i_auxtime4] |
Yes |
|
| hsplit_i_auxtime5 |
NUMBER |
[hsplit_i_auxtime5] |
Yes |
|
| hsplit_i_auxtime6 |
NUMBER |
[hsplit_i_auxtime6] |
Yes |
|
| hsplit_i_auxtime7 |
NUMBER |
[hsplit_i_auxtime7] |
Yes |
|
| hsplit_i_auxtime8 |
NUMBER |
[hsplit_i_auxtime8] |
Yes |
|
| hsplit_i_auxtime9 |
NUMBER |
[hsplit_i_auxtime9] |
Yes |
|
| hsplit_i_availtime |
NUMBER |
[hsplit_i_availtime] |
Yes |
Available For Calls Time - by Split |
| hsplit_i_behindtime |
NUMBER |
[hsplit_i_behindtime] |
Yes |
|
| hsplit_i_da_acdtime |
NUMBER |
[hsplit_i_da_acdtime] |
Yes |
|
| hsplit_i_da_acwtime |
NUMBER |
[hsplit_i_da_acwtime] |
Yes |
|
| hsplit_i_normtime |
NUMBER |
[hsplit_i_normtime] |
Yes |
|
| hsplit_i_ol1time |
NUMBER |
[hsplit_i_ol1time] |
Yes |
|
| hsplit_i_ol2time |
NUMBER |
[hsplit_i_ol2time] |
Yes |
|
| hsplit_i_otherstbytime_r1 |
NUMBER |
[hsplit_i_otherstbytime_r1] |
Yes |
|
| hsplit_i_otherstbytime_r2 |
NUMBER |
[hsplit_i_otherstbytime_r2] |
Yes |
|
| hsplit_i_othertime |
NUMBER |
[hsplit_i_othertime] |
Yes |
Other Time - by Split |
| hsplit_i_othertime_r1 |
NUMBER |
[hsplit_i_othertime_r1] |
Yes |
|
| hsplit_i_othertime_r2 |
NUMBER |
[hsplit_i_othertime_r2] |
Yes |
|
| hsplit_i_ringtime |
NUMBER |
[hsplit_i_ringtime] |
Yes |
|
| hsplit_i_ringtime_r1 |
NUMBER |
[hsplit_i_ringtime_r1] |
Yes |
|
| hsplit_i_ringtime_r2 |
NUMBER |
[hsplit_i_ringtime_r2] |
Yes |
|
| hsplit_i_stafftime |
NUMBER |
[hsplit_i_stafftime] |
Yes |
Staffed Time - by Split |
| hsplit_i_tauxtime |
NUMBER |
[hsplit_i_tauxtime] |
Yes |
|
| hsplit_i_tavailtime |
NUMBER |
[hsplit_i_tavailtime] |
Yes |
|
| hsplit_i_tothertime |
NUMBER |
[hsplit_i_tothertime] |
Yes |
|
| hsplit_incomplete |
NUMBER |
[hsplit_incomplete] |
Yes |
|
| hsplit_inflowcalls |
NUMBER |
[hsplit_inflowcalls] |
Yes |
Flow In Calls - Split |
| hsplit_interflowcalls |
NUMBER |
[hsplit_interflowcalls] |
Yes |
|
| hsplit_interval_utc |
DATE |
[hsplit_interval_utc] |
Yes |
|
| hsplit_lowcalls |
NUMBER |
[hsplit_lowcalls] |
Yes |
|
| hsplit_max_tot_percents |
NUMBER |
[hsplit_max_tot_percents] |
Yes |
|
| hsplit_maxinqueue |
NUMBER |
[hsplit_maxinqueue] |
Yes |
|
| hsplit_maxocwtime |
NUMBER |
[hsplit_maxocwtime] |
Yes |
Max Call Wait Time - Split |
| hsplit_maxstaffed |
NUMBER |
[hsplit_maxstaffed] |
Yes |
Max Staffed |
| hsplit_maxtop |
NUMBER |
[hsplit_maxtop] |
Yes |
|
| hsplit_medcalls |
NUMBER |
[hsplit_medcalls] |
Yes |
|
| hsplit_noansredir |
NUMBER |
[hsplit_noansredir] |
Yes |
|
| hsplit_o_abncalls |
NUMBER |
[hsplit_o_abncalls] |
Yes |
|
| hsplit_o_acdcalls |
NUMBER |
[hsplit_o_acdcalls] |
Yes |
|
| hsplit_o_acdtime |
NUMBER |
[hsplit_o_acdtime] |
Yes |
|
| hsplit_o_acwtime |
NUMBER |
[hsplit_o_acwtime] |
Yes |
|
| hsplit_o_othercalls |
NUMBER |
[hsplit_o_othercalls] |
Yes |
|
| hsplit_othercalls |
NUMBER |
[hsplit_othercalls] |
Yes |
Other Calls - Split |
| hsplit_othertime |
NUMBER |
[hsplit_othertime] |
Yes |
Other Time - Split |
| hsplit_outflowcalls |
NUMBER |
[hsplit_outflowcalls] |
Yes |
Flow Out Calls - Split |
| hsplit_outflowtime |
NUMBER |
[hsplit_outflowtime] |
Yes |
|
| hsplit_period1 |
NUMBER |
[hsplit_period1] |
Yes |
|
| hsplit_period2 |
NUMBER |
[hsplit_period2] |
Yes |
|
| hsplit_period3 |
NUMBER |
[hsplit_period3] |
Yes |
|
| hsplit_period4 |
NUMBER |
[hsplit_period4] |
Yes |
|
| hsplit_period5 |
NUMBER |
[hsplit_period5] |
Yes |
|
| hsplit_period6 |
NUMBER |
[hsplit_period6] |
Yes |
|
| hsplit_period7 |
NUMBER |
[hsplit_period7] |
Yes |
|
| hsplit_period8 |
NUMBER |
[hsplit_period8] |
Yes |
|
| hsplit_period9 |
NUMBER |
[hsplit_period9] |
Yes |
|
| hsplit_periodchg |
NUMBER |
[hsplit_periodchg] |
Yes |
|
| hsplit_phantomabns |
NUMBER |
[hsplit_phantomabns] |
Yes |
|
| hsplit_ringcalls |
NUMBER |
[hsplit_ringcalls] |
Yes |
|
| hsplit_ringtime |
NUMBER |
[hsplit_ringtime] |
Yes |
|
| hsplit_servicelevel |
NUMBER |
[hsplit_servicelevel] |
Yes |
|
| hsplit_slvlabns |
NUMBER |
[hsplit_slvlabns] |
Yes |
|
| hsplit_slvloutflows |
NUMBER |
[hsplit_slvloutflows] |
Yes |
|
| hsplit_svclevelchg |
NUMBER |
[hsplit_svclevelchg] |
Yes |
|
| hsplit_targetabns |
NUMBER |
[hsplit_targetabns] |
Yes |
|
| hsplit_targetacdcalls |
NUMBER |
[hsplit_targetacdcalls] |
Yes |
|
| hsplit_targetoutflows |
NUMBER |
[hsplit_targetoutflows] |
Yes |
|
| hsplit_targetpctchg |
NUMBER |
[hsplit_targetpctchg] |
Yes |
|
| hsplit_targetpercent |
NUMBER |
[hsplit_targetpercent] |
Yes |
|
| hsplit_targetsecchg |
NUMBER |
[hsplit_targetsecchg] |
Yes |
|
| hsplit_targetseconds |
NUMBER |
[hsplit_targetseconds] |
Yes |
|
| hsplit_topcalls |
NUMBER |
[hsplit_topcalls] |
Yes |
|
| hsplit_transferred |
NUMBER |
[hsplit_transferred] |
Yes |
|
| split |
NUMBER |
[split] |
Yes |
Split ID |
| split_desc |
STRING |
[split_desc] |
Yes |
|
| split_name |
STRING |
[split_name] |
Yes |
Split Name |
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| tenant_name |
STRING |
[tenant_name] |
Yes |
Tenant Name |
| udm_updated_ts |
STRING |
[udm_updated_ts] |
Yes |
|
VDN Interval
VDN Interval
| acd |
NUMBER |
[acd] |
Yes |
|
| acd_name |
STRING |
[acd_name] |
Yes |
|
| acd_src |
STRING |
[acd_src] |
Yes |
|
| acd_timezone |
STRING |
[acd_timezone] |
No |
|
| hvdn_abncalls |
NUMBER |
[hvdn_abncalls] |
Yes |
Calls Abandoned - VDN |
| hvdn_abncalls1 |
NUMBER |
[hvdn_abncalls1] |
Yes |
|
| hvdn_abncalls2 |
NUMBER |
[hvdn_abncalls2] |
Yes |
|
| hvdn_abncalls3 |
NUMBER |
[hvdn_abncalls3] |
Yes |
|
| hvdn_abncalls4 |
NUMBER |
[hvdn_abncalls4] |
Yes |
|
| hvdn_abncalls5 |
NUMBER |
[hvdn_abncalls5] |
Yes |
|
| hvdn_abncalls6 |
NUMBER |
[hvdn_abncalls6] |
Yes |
|
| hvdn_abncalls7 |
NUMBER |
[hvdn_abncalls7] |
Yes |
|
| hvdn_abncalls8 |
NUMBER |
[hvdn_abncalls8] |
Yes |
|
| hvdn_abncalls9 |
NUMBER |
[hvdn_abncalls9] |
Yes |
|
| hvdn_abncalls10 |
NUMBER |
[hvdn_abncalls10] |
Yes |
|
| hvdn_abnquecalls |
NUMBER |
[hvdn_abnquecalls] |
Yes |
|
| hvdn_abnringcalls |
NUMBER |
[hvdn_abnringcalls] |
Yes |
|
| hvdn_abntime |
NUMBER |
[hvdn_abntime] |
Yes |
Abandon Time - VDN |
| hvdn_acceptable |
NUMBER |
[hvdn_acceptable] |
Yes |
Calls Acceptable - VDN |
| hvdn_acdcalls |
NUMBER |
[hvdn_acdcalls] |
Yes |
ACD Calls - VDN |
| hvdn_acdcalls_r1 |
NUMBER |
[hvdn_acdcalls_r1] |
No |
|
| hvdn_acdcalls_r2 |
NUMBER |
[hvdn_acdcalls_r2] |
No |
|
| hvdn_acdtime |
NUMBER |
[hvdn_acdtime] |
Yes |
ACD Time - VDN |
| hvdn_acwtime |
NUMBER |
[hvdn_acwtime] |
Yes |
ACW Time - VDN |
| hvdn_adjattempts |
NUMBER |
[hvdn_adjattempts] |
Yes |
|
| hvdn_adjrouted |
NUMBER |
[hvdn_adjrouted] |
Yes |
|
| hvdn_ansconncalls1 |
NUMBER |
[hvdn_ansconncalls1] |
Yes |
|
| hvdn_ansconncalls2 |
NUMBER |
[hvdn_ansconncalls2] |
Yes |
|
| hvdn_ansconncalls3 |
NUMBER |
[hvdn_ansconncalls3] |
Yes |
|
| hvdn_ansconncalls4 |
NUMBER |
[hvdn_ansconncalls4] |
Yes |
|
| hvdn_ansconncalls5 |
NUMBER |
[hvdn_ansconncalls5] |
Yes |
|
| hvdn_ansconncalls6 |
NUMBER |
[hvdn_ansconncalls6] |
Yes |
|
| hvdn_ansconncalls7 |
NUMBER |
[hvdn_ansconncalls7] |
Yes |
|
| hvdn_ansconncalls8 |
NUMBER |
[hvdn_ansconncalls8] |
Yes |
|
| hvdn_ansconncalls9 |
NUMBER |
[hvdn_ansconncalls9] |
Yes |
|
| hvdn_ansconncalls10 |
NUMBER |
[hvdn_ansconncalls10] |
Yes |
|
| hvdn_anstime |
NUMBER |
[hvdn_anstime] |
Yes |
Calls Answer Time - VDN |
| hvdn_backupcalls |
NUMBER |
[hvdn_backupcalls] |
Yes |
Calls Backed Up - VDN |
| hvdn_bsrplan |
NUMBER |
[hvdn_bsrplan] |
No |
|
| hvdn_busycalls |
NUMBER |
[hvdn_busycalls] |
Yes |
Calls Busy - VDN |
| hvdn_busytime |
NUMBER |
[hvdn_busytime] |
Yes |
Busy Time - VDN |
| hvdn_connectcalls |
NUMBER |
[hvdn_connectcalls] |
Yes |
Calls Connected - VDN |
| hvdn_connecttime |
NUMBER |
[hvdn_connecttime] |
Yes |
Connect Time |
| hvdn_conntalktime |
NUMBER |
[hvdn_conntalktime] |
Yes |
Connect Talk Time |
| hvdn_deflectcalls |
NUMBER |
[hvdn_deflectcalls] |
Yes |
|
| hvdn_disccalls |
NUMBER |
[hvdn_disccalls] |
Yes |
Calls Disconnected - VDN |
| hvdn_disctime |
NUMBER |
[hvdn_disctime] |
Yes |
Disconnect Time - VDN |
| hvdn_holdabncalls |
NUMBER |
[hvdn_holdabncalls] |
Yes |
|
| hvdn_holdacdcalls |
NUMBER |
[hvdn_holdacdcalls] |
Yes |
|
| hvdn_holdacdtime |
NUMBER |
[hvdn_holdacdtime] |
Yes |
|
| hvdn_holdcalls |
NUMBER |
[hvdn_holdcalls] |
Yes |
Calls On Hold - VDN |
| hvdn_holdtime |
NUMBER |
[hvdn_holdtime] |
Yes |
Hold Time - VDN |
| hvdn_i_arrived |
NUMBER |
[hvdn_i_arrived] |
Yes |
|
| hvdn_incalls |
NUMBER |
[hvdn_incalls] |
Yes |
Inbound Calls |
| hvdn_incomplete |
NUMBER |
[hvdn_incomplete] |
Yes |
|
| hvdn_inflowcalls |
NUMBER |
[hvdn_inflowcalls] |
Yes |
Flow In Calls - VDN |
| hvdn_interflowcalls |
NUMBER |
[hvdn_interflowcalls] |
Yes |
Interflow Calls - VDN |
| hvdn_interval_utc |
DATE |
[hvdn_interval_utc] |
Yes |
|
| hvdn_intime |
NUMBER |
[hvdn_intime] |
Yes |
Inbound Call Time |
| hvdn_lookattempts |
NUMBER |
[hvdn_lookattempts] |
Yes |
|
| hvdn_lookflowcalls |
NUMBER |
[hvdn_lookflowcalls] |
Yes |
|
| hvdn_maxocwtime |
NUMBER |
[hvdn_maxocwtime] |
Yes |
Max Call Wait Time - VDN |
| hvdn_maxwaiting |
NUMBER |
[hvdn_maxwaiting] |
Yes |
Max Calls Waiting |
| hvdn_netdisccalls |
NUMBER |
[hvdn_netdisccalls] |
Yes |
|
| hvdn_netincalls |
NUMBER |
[hvdn_netincalls] |
Yes |
|
| hvdn_netintime |
NUMBER |
[hvdn_netintime] |
Yes |
|
| hvdn_netpolls |
NUMBER |
[hvdn_netpolls] |
Yes |
|
| hvdn_noansredir |
NUMBER |
[hvdn_noansredir] |
Yes |
No Answer Redirected Calls - VDN |
| hvdn_othercalls |
NUMBER |
[hvdn_othercalls] |
Yes |
Other Calls - VDN |
| hvdn_othertime |
NUMBER |
[hvdn_othertime] |
Yes |
Other Time - VDN |
| hvdn_outflowcalls |
NUMBER |
[hvdn_outflowcalls] |
Yes |
Flow Out Calls - VDN |
| hvdn_outflowtime |
NUMBER |
[hvdn_outflowtime] |
Yes |
Flow Out Time - VDN |
| hvdn_period1 |
NUMBER |
[hvdn_period1] |
No |
|
| hvdn_period2 |
NUMBER |
[hvdn_period2] |
No |
|
| hvdn_period3 |
NUMBER |
[hvdn_period3] |
No |
|
| hvdn_period4 |
NUMBER |
[hvdn_period4] |
No |
|
| hvdn_period5 |
NUMBER |
[hvdn_period5] |
No |
|
| hvdn_period6 |
NUMBER |
[hvdn_period6] |
No |
|
| hvdn_period7 |
NUMBER |
[hvdn_period7] |
No |
|
| hvdn_period8 |
NUMBER |
[hvdn_period8] |
No |
|
| hvdn_period9 |
NUMBER |
[hvdn_period9] |
No |
|
| hvdn_periodchg |
NUMBER |
[hvdn_periodchg] |
No |
|
| hvdn_phantomabns |
NUMBER |
[hvdn_phantomabns] |
Yes |
|
| hvdn_returncalls |
NUMBER |
[hvdn_returncalls] |
Yes |
|
| hvdn_ringcalls |
NUMBER |
[hvdn_ringcalls] |
Yes |
Calls Rang - VDN |
| hvdn_ringtime |
NUMBER |
[hvdn_ringtime] |
Yes |
Ring Time - VDN |
| hvdn_servicelevel |
NUMBER |
[hvdn_servicelevel] |
No |
|
| hvdn_skill1 |
NUMBER |
[hvdn_skill1] |
Yes |
|
| hvdn_skill2 |
NUMBER |
[hvdn_skill2] |
Yes |
|
| hvdn_skill3 |
NUMBER |
[hvdn_skill3] |
Yes |
|
| hvdn_skillacwtime1 |
NUMBER |
[hvdn_skillacwtime1] |
Yes |
|
| hvdn_skillacwtime2 |
NUMBER |
[hvdn_skillacwtime2] |
Yes |
|
| hvdn_skillacwtime3 |
NUMBER |
[hvdn_skillacwtime3] |
Yes |
|
| hvdn_skillcalls1 |
NUMBER |
[hvdn_skillcalls1] |
Yes |
|
| hvdn_skillcalls2 |
NUMBER |
[hvdn_skillcalls2] |
Yes |
|
| hvdn_skillcalls3 |
NUMBER |
[hvdn_skillcalls3] |
Yes |
|
| hvdn_skilltime1 |
NUMBER |
[hvdn_skilltime1] |
Yes |
|
| hvdn_skilltime2 |
NUMBER |
[hvdn_skilltime2] |
Yes |
|
| hvdn_skilltime3 |
NUMBER |
[hvdn_skilltime3] |
Yes |
|
| hvdn_slvlabns |
NUMBER |
[hvdn_slvlabns] |
Yes |
Service Level Calls Abandoned - VDN |
| hvdn_slvloutflows |
NUMBER |
[hvdn_slvloutflows] |
Yes |
Service Level Flow Out Calls - VDN |
| hvdn_svclevelchg |
NUMBER |
[hvdn_svclevelchg] |
No |
|
| hvdn_transferred |
NUMBER |
[hvdn_transferred] |
Yes |
Calls Transferred - VDN |
| hvdn_vdisccalls |
NUMBER |
[hvdn_vdisccalls] |
Yes |
|
| hvdn_vector |
NUMBER |
[hvdn_vector] |
No |
|
| tenant_id |
NUMBER |
[tenant_id] |
Yes |
Tenant ID |
| tenant_name |
STRING |
[tenant_name] |
Yes |
Tenant Name |
| udm_updated_ts |
STRING |
[udm_updated_ts] |
Yes |
|
| vdn |
NUMBER |
[vdn] |
Yes |
VDN Number |
| vdn_desc |
STRING |
[vdn_desc] |
Yes |
|
| vdn_name |
STRING |
[vdn_name] |
Yes |
VDN Name |
| vector |
NUMBER |
[vector] |
No |
|
| vector_desc |
STRING |
[vector_desc] |
No |
|
| vector_name |
STRING |
[vector_name] |
No |
|
