Time

Timestamp fields indicate when an event happens. It is a type of Subject, and controls how you want business metrics (measures) grouped in a report. In Data Explorer, you can toggle between Subjects and Time in the Select Grouping dialog box.

Display Name	Description	Keys	Tags	Attributes
Agent Event Timestamp	Timestamp of the agent event	AGLS Timestamp UTC	AACC, Agent Login Stat
Application Start Stamp	If the contact is accepted or abandoned while in the Master_Script, this field contains the timestamp indicating when the Master_Script began processing the contact. If the contact is processed by a primary script, this field contains the timestamp indicating when the contact entered the primary application from the Master_Script. For DN calls, ACD calls, NACD calls and Network In calls that applications do not process, this field contains the same value as the OriginatedStamp field, unless the	Application Start Timestamp	AACC, Application, Contact, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Contact Originated Timestamp	The timestamp for the time the contact arrives in the contact center, or for Network In calls, the time it queues at this site. For multi-segment contacts, this field is the OriginatedStamp for the first segment.	Contact Originated Timestamp	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Contact Segment Originated Interval Timestamp	The timestamp at the start of the reporting interval in which a contact segment arrives in the contact center or, for Network In calls, the timestamp at the start of the interval in which a contact segment queues at the site.	Originated Interval	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Contact Segment Originated Timestamp	The timestamp indicating when the contact segment arrives the contact center, or for Network In calls, the time the contact queues at the site.	Originated Timestamp	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
CSR Code Start TimeStamp	The timestamp for the Activity Code or Post Contact Processing code that an agent enters.	CSR Code Start TimeStamp
Date	Whole date, should NOT be used on the "FILTERS" panel	Date
Display Name	Description	Keys	Tags	Attributes
Final Disposition Interval Timestamp	The timestamp at the start of the reporting interval in which the contact segment ends.	Disposition - Final Interval	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Final Disposition Timestamp	Timestamp of the final disposition	Disposition - Final Timestamp	AACC, Contact, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
First Agent Event Timestamp	The timestamp for the first event for this agent.	Agent First Event Timestamp
Interval	Used on the "FILTERS" panel as filters, such as date, month, year, etc. Can also be used on the "HOW" panel.	timestamp		PATTERN "d MMM yyyy h:mm:ss a"
Interval (HH:mm)	Timestamp in format hh:mm	Interval (HH:mm)
Last Treatment Stamp	The timestamp corresponding to the start of the last treatment applied to this contact from a script command in an application.	Last Treatment Timestamp	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Service Interval Timestamp	The timestamp at the start of the reporting interval in which this contact segment was accepted or abandoned.	Service Interval	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Service Timestamp	The timestamp indicating when the contact segment is accepted or by an agent or abandoned	Service Timestamp	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"
Skillset Queue Timestamp	If an agent accepts a skillset queued contact, the field contains the timestamp indicating when the contact begins to queue in the skillset. If the contact does not queue, the field contains the same value as the OriginatedStamp field. If the originator abandons the contact, the field has the FinalDispositionStamp.	Skillset Queue Timestamp		PATTERN "d MMM yyyy h:mm:ss a"
Updated Timestamp	Updated timestamp.	Updated Timestamp	AACC, CSR Stat	PATTERN "d MMM yyyy h:mm:ss a"