Relationships
Relationships describe how a source measure can be linked to a target measure. For example, an employee record can be linked to only one person record, while a team record can be linked to multiple employee records.
| Source | Relationship | Target |
|---|---|---|
| abs_agentlogin | MANY_TO_ONE | Agent Login Logout Event |
| Originator | ONE_TO_ONE | Answered or Abandoned |
| Sequence ID | MANY_TO_ONE | Originator |
| Sequence ID | MANY_TO_ONE | Skillset |
| Sequence ID | MANY_TO_ONE | abs_agentlogin |
| Sequence ID | ONE_TO_MANY | Final Disposition Timestamp |
| Sequence ID | MANY_TO_ONE | application |
| Sequence ID | MANY_TO_ONE | Final Disposition |
| Unique Call ID | ONE_TO_MANY | Sequence ID |
| Unique Call ID | MANY_TO_ONE | Contact Originated Timestamp |
| Unique Call ID | MANY_TO_ONE | CSR Code |