Data sets

A data set is a container that holds data and information about that data’s structure, layout, and format. It is a single store of related data in the data model. This table lists the data sets that are part of the Calabrio ONE data model and the data fields (columns) that belong in each data set.

Dataset Name Column Name Column Type Formula Text Included Mapped Mapped To
Activity Code Stat act_activityshortname STRING [act_activityshortname] Yes No  
Activity Code Stat act_activitycodename STRING [act_activitycodename] Yes No  
Activity Code Stat act_applicationid NUMBER [act_applicationid] Yes No  
Activity Code Stat act_application STRING [act_application] Yes No  
Activity Code Stat act_agentlogin NUMBER [act_agentlogin] Yes No  
Activity Code Stat act_agentsurname STRING [act_agentsurname] Yes No  
Activity Code Stat act_agentgivenname STRING [act_agentgivenname] Yes No  
Activity Code Stat act_activitytime NUMBER [act_activitytime] Yes Yes Activity Time
Activity Code Stat act_occurrences NUMBER [act_occurrences] Yes Yes Activity Occurrences
Activity Code Stat act_time STRING [act_time] Yes No  
Activity Code Stat act_siteid NUMBER [act_siteid] Yes No  
Activity Code Stat act_site STRING [act_site] Yes No  
Activity Code Stat act_sitedb STRING [act_sitedb] Yes No  
Activity Code Stat updated_timestamp STRING [updated_timestamp] Yes No  
Activity Code Stat sitedb STRING [sitedb] No No  
Activity Code Stat act_activitycode NUMBER [act_activitycode] Yes No  
Activity Code Stat act_timestamp_utc DATE [act_timestamp_utc] Yes No  
Agent By Application Stat aba_agentgivenname STRING [aba_agentgivenname] Yes No  
Agent By Application Stat aba_application STRING [aba_application] Yes No  
Agent By Application Stat aba_timestamp_utc DATE [aba_timestamp_utc] Yes No  
Agent By Application Stat aba_agentlogin NUMBER [aba_agentlogin] Yes No  
Agent By Application Stat aba_agentsurname STRING [aba_agentsurname] Yes No  
Agent By Application Stat aba_applicationid NUMBER [aba_applicationid] Yes No  
Agent By Application Stat aba_postcallprocessingtime NUMBER [aba_postcallprocessingtime] Yes Yes ABA Post Call Processing Time
Agent By Application Stat aba_contacttype STRING [aba_contacttype] Yes No  
Agent By Application Stat aba_callsanswered NUMBER [aba_callsanswered] Yes Yes ABA Calls Answered
Agent By Application Stat aba_sitedb STRING [aba_sitedb] Yes No  
Agent By Application Stat updated_timestamp STRING [updated_timestamp] Yes No  
Agent By Application Stat aba_callsreturntoqduetotimeout NUMBER [aba_callsreturntoqduetotimeout] Yes Yes ABA Calls Returned To Queue Due To Timeout
Agent By Application Stat aba_callsreturntoq NUMBER [aba_callsreturntoq] Yes Yes ABA Calls Returned To Queue
Agent By Application Stat aba_callsoffered NUMBER [aba_callsoffered] Yes Yes ABA Calls Offered
Agent By Application Stat aba_callsconferenced NUMBER [aba_callsconferenced] Yes Yes ABA Calls Conferenced
Agent By Application Stat aba_dnoutinttalktime NUMBER [aba_dnoutinttalktime] Yes Yes ABA Outgoing Internal DN Call Talk Time
Agent By Application Stat aba_ringtime NUMBER [aba_ringtime] Yes Yes ABA Ring Time
Agent By Application Stat sitedb STRING [sitedb] Yes No  
Agent By Application Stat aba_callstransferred NUMBER [aba_callstransferred] Yes Yes ABA Calls Transferred
Agent By Application Stat aba_consulttime NUMBER [aba_consulttime] Yes Yes ABA Consult Time
Agent By Application Stat aba_holdtime NUMBER [aba_holdtime] Yes Yes ABA Hold Time
Agent By Application Stat aba_waittime NUMBER [aba_waittime] Yes Yes ABA Wait Time
Agent By Application Stat aba_site STRING [aba_site] Yes No  
Agent By Application Stat aba_siteid NUMBER [aba_siteid] Yes No  
Agent By Application Stat aba_talktime NUMBER [aba_talktime] Yes Yes ABA Talk Time
Agent By Application Stat aba_dnoutexttalktime NUMBER [aba_dnoutexttalktime] Yes Yes ABA Outgoing External DN Call Talk Time
Agent By Application Stat aba_time STRING [aba_time] Yes No  
Agent By Skillset Stat abs_dnoutexttalktime NUMBER [abs_dnoutexttalktime] Yes No  
Agent By Skillset Stat abs_dnoutinttalktime NUMBER [abs_dnoutinttalktime] Yes No  
Agent By Skillset Stat abs_callsconferenced NUMBER [abs_callsconferenced] Yes Yes ABS Calls Conferenced
Agent By Skillset Stat abs_callsoffered NUMBER [abs_callsoffered] Yes Yes ABS Calls Offered
Agent By Skillset Stat abs_sitedb STRING [abs_sitedb] Yes No  
Agent By Skillset Stat abs_callsreturntoqduetotimeout NUMBER [abs_callsreturntoqduetotimeout] Yes Yes ABS Calls Return To Skillset Queue Due To Timeout
Agent By Skillset Stat abs_ringtime NUMBER [abs_ringtime] Yes Yes ABS Ring Time
Agent By Skillset Stat updated_timestamp STRING [updated_timestamp] Yes No  
Agent By Skillset Stat sitedb STRING [sitedb] Yes No  
Agent By Skillset Stat abs_callstransferred NUMBER [abs_callstransferred] Yes Yes ABS Calls Transferred
Agent By Skillset Stat abs_callsreturntoq NUMBER [abs_callsreturntoq] Yes Yes ABS Calls Return To Skillset Queue
Agent By Skillset Stat abs_consulttime NUMBER [abs_consulttime] Yes Yes ABS Consult Time
Agent By Skillset Stat abs_postcallprocessingtime NUMBER [abs_postcallprocessingtime] Yes Yes ABS Post Call Processing Time
Agent By Skillset Stat abs_waittime NUMBER [abs_waittime] Yes Yes ABS Wait Time
Agent By Skillset Stat abs_site STRING [abs_site] Yes No  
Agent By Skillset Stat abs_siteid NUMBER [abs_siteid] Yes No  
Agent By Skillset Stat abs_totalstaffedtime NUMBER [abs_totalstaffedtime] Yes Yes ABS Total Staffed Time
Agent By Skillset Stat abs_talktime NUMBER [abs_talktime] Yes Yes ABS Talk Time
Agent By Skillset Stat abs_shortcallsanswered NUMBER [abs_shortcallsanswered] Yes Yes ABS Short Calls Answered
Agent By Skillset Stat abs_callsanswered NUMBER [abs_callsanswered] Yes Yes ABS Calls Answered
Agent By Skillset Stat abs_contacttype STRING [abs_contacttype] Yes No  
Agent By Skillset Stat abs_skillset STRING [abs_skillset] Yes No  
Agent By Skillset Stat abs_skillsetid NUMBER [abs_skillsetid] Yes No  
Agent By Skillset Stat abs_agentgivenname STRING [abs_agentgivenname] Yes No  
Agent By Skillset Stat abs_agentsurname STRING [abs_agentsurname] Yes No  
Agent By Skillset Stat abs_agentlogin NUMBER [abs_agentlogin] Yes No  
Agent By Skillset Stat abs_timestamp_utc DATE [abs_timestamp_utc] Yes No  
Agent By Skillset Stat abs_holdtime NUMBER [abs_holdtime] Yes Yes ABS Hold Time
Agent By Skillset Stat abs_time STRING [abs_time] Yes No  
Agent Login Stat agls_timestamp_utc DATE [agls_timestamp_utc] Yes No  
Agent Login Stat updated_timestamp STRING [updated_timestamp] Yes No  
Agent Login Stat agentlogin NUMBER [agentlogin] Yes Yes Agent Login
Agent Login Stat agentsurname STRING [agentsurname] Yes No  
Agent Login Stat agentgivenname STRING [agentgivenname] Yes No  
Agent Login Stat agent_key NUMBER [agent_key] Yes No  
Agent Login Stat eventtype STRING [eventtype] Yes No  
Agent Login Stat userid STRING [userid] Yes No  
Agent Login Stat date_key NUMBER [date_key] Yes No  
Agent Login Stat time STRING [time] Yes No  
Agent Login Stat siteid NUMBER [siteid] Yes Yes Site ID
Agent Login Stat site STRING [site] Yes Yes Site
Agent Login Stat time_key NUMBER [time_key] Yes No  
Agent Login Stat duration NUMBER [duration] Yes No  
Agent Login Stat firsteventtimestamp_utc STRING [firsteventtimestamp_utc] Yes No  
Agent Login Stat positionid NUMBER [positionid] Yes No  
Agent Login Stat supervisor_firstname STRING [supervisor_firstname] Yes No  
Agent Login Stat supervisor_surname STRING [supervisor_surname] Yes No  
Agent Login Stat update_timestamp DATE [update_timestamp] Yes No  
Agent Login Stat agent_department STRING [agent_department] Yes No  
Agent Login Stat sequencenumber NUMBER [sequencenumber] Yes No  
Agent Login Stat firsteventtimestamp DATE [firsteventtimestamp] Yes No  
Agent Login Stat agent_title STRING [agent_title] Yes No  
Agent Performance Stat agp_supervisorgivenname STRING [agp_supervisorgivenname] Yes No  
Agent Performance Stat agp_timestamp_utc DATE [agp_timestamp_utc] Yes No  
Agent Performance Stat agp_agentlogin NUMBER [agp_agentlogin] Yes No  
Agent Performance Stat agp_agentsurname STRING [agp_agentsurname] Yes No  
Agent Performance Stat agp_agentgivenname STRING [agp_agentgivenname] Yes No  
Agent Performance Stat agp_supervisorlogin NUMBER [agp_supervisorlogin] Yes No  
Agent Performance Stat agp_supervisorsurname STRING [agp_supervisorsurname] Yes No  
Agent Performance Stat agp_acdcallsanswered NUMBER [agp_acdcallsanswered] Yes Yes AGP ACD Calls Answered
Agent Performance Stat agp_cdncallsconftoother NUMBER [agp_cdncallsconftoother] Yes Yes AGP CDNCallsConfToOther
Agent Performance Stat agp_acdcallsconftodn NUMBER [agp_acdcallsconftodn] Yes Yes AGP ACDCallsConfToDN
Agent Performance Stat agp_dninintcallstalktime NUMBER [agp_dninintcallstalktime] Yes Yes AGP Incoming Internal DN Calls Talk Time
Agent Performance Stat agp_dnoutextcalls NUMBER [agp_dnoutextcalls] Yes Yes AGP Outgoing External DN Calls
Agent Performance Stat agp_dnoutextcallstalktime NUMBER [agp_dnoutextcallstalktime] Yes Yes AGP Outgoing External DN Calls Talk Time
Agent Performance Stat agp_dnoutintcalls NUMBER [agp_dnoutintcalls] Yes Yes AGP Outgoing Internal DN Calls
Agent Performance Stat agp_dnoutintcallstalktime NUMBER [agp_dnoutintcallstalktime] Yes Yes AGP Outgoing Internal DN Calls Talk Time
Agent Performance Stat agp_holdtime NUMBER [agp_holdtime] Yes Yes AGP Hold Time
Agent Performance Stat agp_loggedintime NUMBER [agp_loggedintime] Yes Yes AGP Loggedin Time
Agent Performance Stat agp_nacdcallsanswered NUMBER [agp_nacdcallsanswered] Yes Yes AGP NACD Calls Answered
Agent Performance Stat agp_nacdcallstalktime NUMBER [agp_nacdcallstalktime] Yes Yes AGP NACD Calls Talk Time
Agent Performance Stat agp_networkcallsanswered NUMBER [agp_networkcallsanswered] Yes No  
Agent Performance Stat agp_networkcallstalktime NUMBER [agp_networkcallstalktime] Yes No  
Agent Performance Stat agp_notreadytime NUMBER [agp_notreadytime] Yes Yes AGP Not Ready Time
Agent Performance Stat agp_reservedforcall NUMBER [agp_reservedforcall] Yes No  
Agent Performance Stat agp_dninintcalls NUMBER [agp_dninintcalls] Yes Yes AGP Incoming Internal DN Calls
Agent Performance Stat agp_reservedtime NUMBER [agp_reservedtime] Yes No  
Agent Performance Stat agp_shortcallsanswered NUMBER [agp_shortcallsanswered] Yes Yes AGP Short Calls Answered
Agent Performance Stat agp_talktime NUMBER [agp_talktime] Yes Yes AGP Talk Time
Agent Performance Stat agp_waitingtime NUMBER [agp_waitingtime] Yes Yes AGP Waiting Time
Agent Performance Stat agp_walkawaytime NUMBER [agp_walkawaytime] Yes Yes AGP Walk Away Time
Agent Performance Stat agp_time STRING [agp_time] Yes No  
Agent Performance Stat agp_siteid NUMBER [agp_siteid] Yes No  
Agent Performance Stat agp_site STRING [agp_site] Yes No  
Agent Performance Stat agp_dninextcallsholdtime NUMBER [agp_dninextcallsholdtime] Yes No  
Agent Performance Stat agp_dninintcallsholdtime NUMBER [agp_dninintcallsholdtime] Yes No  
Agent Performance Stat agp_dnoutextcallsholdtime NUMBER [agp_dnoutextcallsholdtime] Yes No  
Agent Performance Stat agp_dnoutintcallsholdtime NUMBER [agp_dnoutintcallsholdtime] Yes No  
Agent Performance Stat agp_numbertimesnotready NUMBER [agp_numbertimesnotready] Yes Yes AGP Number Of Times Not Ready
Agent Performance Stat agp_sitedb STRING [agp_sitedb] Yes No  
Agent Performance Stat agp_ringtime NUMBER [agp_ringtime] Yes Yes AGP Ring Time
Agent Performance Stat agp_dninextcallstalktime NUMBER [agp_dninextcallstalktime] Yes Yes AGP Incoming External DN Calls Talk Time
Agent Performance Stat agp_dninextcalls NUMBER [agp_dninextcalls] Yes Yes AGP Incoming External DN Calls
Agent Performance Stat agp_dncallstransferredtoother NUMBER [agp_dncallstransferredtoother] Yes No  
Agent Performance Stat agp_acdcallsconftoincalls NUMBER [agp_acdcallsconftoincalls] Yes Yes AGP ACDCallsConfToIncalls
Agent Performance Stat agp_acdcallsconftoother NUMBER [agp_acdcallsconftoother] Yes Yes AGP ACDCallsConfToOther
Agent Performance Stat agp_acdcallstalktime NUMBER [agp_acdcallstalktime] Yes Yes AGP ACD Calls Talk Time
Agent Performance Stat agp_acdcallstransferredtocdn NUMBER [agp_acdcallstransferredtocdn] Yes No  
Agent Performance Stat agp_acdcallstransferredtodn NUMBER [agp_acdcallstransferredtodn] Yes No  
Agent Performance Stat agp_acdcallstransferredtoincalls NUMBER [agp_acdcallstransferredtoincalls] Yes No  
Agent Performance Stat agp_acdcallstransferredtoother NUMBER [agp_acdcallstransferredtoother] Yes No  
Agent Performance Stat agp_breaktime NUMBER [agp_breaktime] Yes No  
Agent Performance Stat agp_busyondntime NUMBER [agp_busyondntime] Yes No  
Agent Performance Stat agp_busymisctime NUMBER [agp_busymisctime] Yes No  
Agent Performance Stat agp_callsanswered NUMBER [agp_callsanswered] Yes Yes AGP Calls Answered
Agent Performance Stat agp_callsoffered NUMBER [agp_callsoffered] Yes Yes AGP Calls Offered
Agent Performance Stat agp_callsreturnedtoq NUMBER [agp_callsreturnedtoq] Yes Yes AGP Calls Returned To Queue
Agent Performance Stat agp_callsreturnedtoqduetotimeout NUMBER [agp_callsreturnedtoqduetotimeout] Yes Yes AGP Calls Returned To Queue Due To Timeout
Agent Performance Stat agp_cdncallsconftocdn NUMBER [agp_cdncallsconftocdn] Yes Yes AGP CDNCallsConfToCDN
Agent Performance Stat agp_cdncallsconftodn NUMBER [agp_cdncallsconftodn] Yes Yes AGP CDNCallsConfToDN
Agent Performance Stat agp_cdncallsconftoincalls NUMBER [agp_cdncallsconftoincalls] Yes Yes AGP CDNCallsConfToIncalls
Agent Performance Stat agp_cdncallstransferredtocdn NUMBER [agp_cdncallstransferredtocdn] Yes No  
Agent Performance Stat agp_cdncallstransferredtodn NUMBER [agp_cdncallstransferredtodn] Yes No  
Agent Performance Stat agp_cdncallstransferredtoincalls NUMBER [agp_cdncallstransferredtoincalls] Yes No  
Agent Performance Stat agp_cdncallstransferredtoother NUMBER [agp_cdncallstransferredtoother] Yes No  
Agent Performance Stat agp_consultationtime NUMBER [agp_consultationtime] Yes No  
Agent Performance Stat agp_dncallsconftoacddn NUMBER [agp_dncallsconftoacddn] Yes Yes AGP DNCallsConfToACDDN
Agent Performance Stat agp_dncallsconftocdn NUMBER [agp_dncallsconftocdn] Yes Yes AGP DNCallsConfToCDN
Agent Performance Stat agp_dncallsconftodn NUMBER [agp_dncallsconftodn] Yes Yes AGP DNCallsConfToDN
Agent Performance Stat agp_dncallsconftoother NUMBER [agp_dncallsconftoother] Yes Yes AGP DNCallsConfToOther
Agent Performance Stat agp_dncallstransferredtoacddn NUMBER [agp_dncallstransferredtoacddn] Yes No  
Agent Performance Stat agp_dncallstransferredtocdn NUMBER [agp_dncallstransferredtocdn] Yes No  
Agent Performance Stat agp_dncallstransferredtodn NUMBER [agp_dncallstransferredtodn] Yes No  
Agent Performance Stat agp_acdcallsconftocdn NUMBER [agp_acdcallsconftocdn] Yes Yes AGP ACDCallsConfToCDN
Agent Performance Stat updated_timestamp STRING [updated_timestamp] Yes No  
Agent Performance Stat agp_postcallprocessingtime NUMBER [agp_postcallprocessingtime] Yes Yes AGP Post Call Processing Time
Application Stat app_ansdelay30 NUMBER [app_ansdelay30] Yes No  
Application Stat app_talktime NUMBER [app_talktime] Yes Yes APP Talk Time
Application Stat app_waittime NUMBER [app_waittime] Yes Yes APP Wait Time
Application Stat app_dnoutextcallstalktime NUMBER [app_dnoutextcallstalktime] Yes No  
Application Stat app_dnoutintcallstalktime NUMBER [app_dnoutintcallstalktime] Yes No  
Application Stat app_abddelay2 NUMBER [app_abddelay2] Yes No  
Application Stat app_abddelay4 NUMBER [app_abddelay4] Yes No  
Application Stat app_abddelay6 NUMBER [app_abddelay6] Yes No  
Application Stat app_abddelay8 NUMBER [app_abddelay8] Yes No  
Application Stat app_abddelay10 NUMBER [app_abddelay10] Yes No  
Application Stat app_abddelay12 NUMBER [app_abddelay12] Yes No  
Application Stat app_postcallprocessingtime NUMBER [app_postcallprocessingtime] Yes Yes APP Post Call Processing Time
Application Stat app_abddelay14 NUMBER [app_abddelay14] Yes No  
Application Stat app_abddelay18 NUMBER [app_abddelay18] Yes No  
Application Stat app_abddelay20 NUMBER [app_abddelay20] Yes No  
Application Stat app_abddelay22 NUMBER [app_abddelay22] Yes No  
Application Stat app_abddelay24 NUMBER [app_abddelay24] Yes No  
Application Stat app_abddelay26 NUMBER [app_abddelay26] Yes No  
Application Stat app_abddelay28 NUMBER [app_abddelay28] Yes No  
Application Stat app_abddelay30 NUMBER [app_abddelay30] Yes No  
Application Stat app_abddelay32 NUMBER [app_abddelay32] Yes No  
Application Stat app_abddelay34 NUMBER [app_abddelay34] Yes No  
Application Stat app_abddelay36 NUMBER [app_abddelay36] Yes No  
Application Stat app_abddelay16 NUMBER [app_abddelay16] Yes No  
Application Stat app_abddelay38 NUMBER [app_abddelay38] Yes No  
Application Stat app_timebeforerouteto NUMBER [app_timebeforerouteto] Yes No  
Application Stat app_timebeforenetout NUMBER [app_timebeforenetout] Yes No  
Application Stat app_callstransferredout NUMBER [app_callstransferredout] Yes Yes APP Calls Transferred Out
Application Stat app_ivrabandoned NUMBER [app_ivrabandoned] Yes No  
Application Stat app_ivrterminated NUMBER [app_ivrterminated] Yes No  
Application Stat app_ivrtransferred NUMBER [app_ivrtransferred] Yes No  
Application Stat app_maxcallsabandoneddelay NUMBER [app_maxcallsabandoneddelay] Yes Yes APP Max Calls Abandoned Delay
Application Stat app_maxcallsansdelay NUMBER [app_maxcallsansdelay] Yes Yes APP Max Calls Answered Delay
Application Stat app_maxcallsansdelayatskillset NUMBER [app_maxcallsansdelayatskillset] Yes Yes APP Max Calls Answered Delay At Skillset
Application Stat app_maxnetoutcallsabandoneddelay NUMBER [app_maxnetoutcallsabandoneddelay] Yes No  
Application Stat app_maxnetoutcallsanswereddelay NUMBER [app_maxnetoutcallsanswereddelay] Yes No  
Application Stat app_netoutcalls NUMBER [app_netoutcalls] Yes No  
Application Stat app_timebeforereachnonisdn NUMBER [app_timebeforereachnonisdn] Yes No  
Application Stat app_netoutcallsabandoned NUMBER [app_netoutcallsabandoned] Yes No  
Application Stat app_netoutcallsanswered NUMBER [app_netoutcallsanswered] Yes No  
Application Stat app_netoutcallsanswereddelay NUMBER [app_netoutcallsanswereddelay] Yes No  
Application Stat app_netoutcallsreachnonisdn NUMBER [app_netoutcallsreachnonisdn] Yes No  
Application Stat app_timebeforedefault NUMBER [app_timebeforedefault] Yes No  
Application Stat app_timebeforeforcebusy NUMBER [app_timebeforeforcebusy] Yes No  
Application Stat app_timebeforeforcedisconnect NUMBER [app_timebeforeforcedisconnect] Yes No  
Application Stat app_timebeforeforceoverflow NUMBER [app_timebeforeforceoverflow] Yes No  
Application Stat app_timebeforeinterflow NUMBER [app_timebeforeinterflow] Yes No  
Application Stat app_timebeforeivrtransferred NUMBER [app_timebeforeivrtransferred] Yes No  
Application Stat app_timebeforenacdout NUMBER [app_timebeforenacdout] Yes No  
Application Stat app_netoutcallsabandoneddelay NUMBER [app_netoutcallsabandoneddelay] Yes No  
Application Stat app_abddelay40 NUMBER [app_abddelay40] Yes No  
Application Stat app_abddelay42 NUMBER [app_abddelay42] Yes No  
Application Stat app_abddelay44 NUMBER [app_abddelay44] Yes No  
Application Stat app_ansdelay8 NUMBER [app_ansdelay8] Yes No  
Application Stat app_ansdelay6 NUMBER [app_ansdelay6] Yes No  
Application Stat app_ansdelay4 NUMBER [app_ansdelay4] Yes No  
Application Stat app_ansdelay2 NUMBER [app_ansdelay2] Yes No  
Application Stat app_abddelaybeyond NUMBER [app_abddelaybeyond] Yes No  
Application Stat app_abddelay600 NUMBER [app_abddelay600] Yes No  
Application Stat app_abddelay540 NUMBER [app_abddelay540] Yes No  
Application Stat app_abddelay480 NUMBER [app_abddelay480] Yes No  
Application Stat app_abddelay420 NUMBER [app_abddelay420] Yes No  
Application Stat app_abddelay360 NUMBER [app_abddelay360] Yes No  
Application Stat app_ansdelay10 NUMBER [app_ansdelay10] Yes No  
Application Stat app_abddelay300 NUMBER [app_abddelay300] Yes No  
Application Stat app_abddelay280 NUMBER [app_abddelay280] Yes No  
Application Stat app_abddelay270 NUMBER [app_abddelay270] Yes No  
Application Stat app_abddelay260 NUMBER [app_abddelay260] Yes No  
Application Stat app_abddelay250 NUMBER [app_abddelay250] Yes No  
Application Stat app_abddelay240 NUMBER [app_abddelay240] Yes No  
Application Stat app_abddelay230 NUMBER [app_abddelay230] Yes No  
Application Stat app_abddelay220 NUMBER [app_abddelay220] Yes No  
Application Stat app_abddelay210 NUMBER [app_abddelay210] Yes No  
Application Stat app_abddelay200 NUMBER [app_abddelay200] Yes No  
Application Stat app_abddelay170 NUMBER [app_abddelay170] Yes No  
Application Stat app_abddelay290 NUMBER [app_abddelay290] Yes No  
Application Stat app_ansdelay12 NUMBER [app_ansdelay12] Yes No  
Application Stat app_ansdelay14 NUMBER [app_ansdelay14] Yes No  
Application Stat app_ansdelay16 NUMBER [app_ansdelay16] Yes No  
Application Stat app_abddelay46 NUMBER [app_abddelay46] Yes No  
Application Stat app_abddelay48 NUMBER [app_abddelay48] Yes No  
Application Stat app_abddelay50 NUMBER [app_abddelay50] Yes No  
Application Stat app_abddelay52 NUMBER [app_abddelay52] Yes No  
Application Stat app_abddelay54 NUMBER [app_abddelay54] Yes No  
Application Stat app_abddelay56 NUMBER [app_abddelay56] Yes No  
Application Stat app_abddelay58 NUMBER [app_abddelay58] Yes No  
Application Stat app_abddelay60 NUMBER [app_abddelay60] Yes No  
Application Stat app_abddelay70 NUMBER [app_abddelay70] Yes No  
Application Stat app_abddelay80 NUMBER [app_abddelay80] Yes No  
Application Stat app_abddelay90 NUMBER [app_abddelay90] Yes No  
Application Stat app_abddelay100 NUMBER [app_abddelay100] Yes No  
Application Stat app_abddelay110 NUMBER [app_abddelay110] Yes No  
Application Stat app_ansdelay28 NUMBER [app_ansdelay28] Yes No  
Application Stat app_abddelay120 NUMBER [app_abddelay120] Yes No  
Application Stat app_abddelay130 NUMBER [app_abddelay130] Yes No  
Application Stat app_abddelay140 NUMBER [app_abddelay140] Yes No  
Application Stat app_abddelay150 NUMBER [app_abddelay150] Yes No  
Application Stat app_abddelay160 NUMBER [app_abddelay160] Yes No  
Application Stat app_ansdelay24 NUMBER [app_ansdelay24] Yes No  
Application Stat app_ansdelay22 NUMBER [app_ansdelay22] Yes No  
Application Stat app_ansdelay20 NUMBER [app_ansdelay20] Yes No  
Application Stat app_ansdelay18 NUMBER [app_ansdelay18] Yes No  
Application Stat app_callstransferredin NUMBER [app_callstransferredin] Yes Yes APP Calls Transferred In
Application Stat app_callsoffered NUMBER [app_callsoffered] Yes Yes APP Calls Offered
Application Stat app_callsnacdout NUMBER [app_callsnacdout] Yes No  
Application Stat app_callsgivenrouteto NUMBER [app_callsgivenrouteto] Yes No  
Application Stat app_ansdelay190 NUMBER [app_ansdelay190] Yes No  
Application Stat app_ansdelay200 NUMBER [app_ansdelay200] Yes No  
Application Stat app_ansdelay210 NUMBER [app_ansdelay210] Yes No  
Application Stat app_ansdelay220 NUMBER [app_ansdelay220] Yes No  
Application Stat app_ansdelay230 NUMBER [app_ansdelay230] Yes No  
Application Stat app_ansdelay240 NUMBER [app_ansdelay240] Yes No  
Application Stat app_ansdelay250 NUMBER [app_ansdelay250] Yes No  
Application Stat app_ansdelay260 NUMBER [app_ansdelay260] Yes No  
Application Stat app_ansdelay270 NUMBER [app_ansdelay270] Yes No  
Application Stat app_ansdelay280 NUMBER [app_ansdelay280] Yes No  
Application Stat app_ansdelay180 NUMBER [app_ansdelay180] Yes No  
Application Stat app_ansdelay290 NUMBER [app_ansdelay290] Yes No  
Application Stat app_ansdelay360 NUMBER [app_ansdelay360] Yes No  
Application Stat app_ansdelay420 NUMBER [app_ansdelay420] Yes No  
Application Stat app_ansdelay480 NUMBER [app_ansdelay480] Yes No  
Application Stat app_ansdelay540 NUMBER [app_ansdelay540] Yes No  
Application Stat app_ansdelay600 NUMBER [app_ansdelay600] Yes No  
Application Stat app_ansdelaybeyond NUMBER [app_ansdelaybeyond] Yes No  
Application Stat time STRING [time] Yes No  
Application Stat siteid NUMBER [siteid] No Yes Site ID
Application Stat site STRING [site] No Yes Site
Application Stat contacttype STRING [contacttype] Yes Yes Contact Type
Application Stat app_ansdelay300 NUMBER [app_ansdelay300] Yes No  
Application Stat app_ansdelay170 NUMBER [app_ansdelay170] Yes No  
Application Stat app_ansdelay160 NUMBER [app_ansdelay160] Yes No  
Application Stat app_ansdelay150 NUMBER [app_ansdelay150] Yes No  
Application Stat app_ansdelay32 NUMBER [app_ansdelay32] Yes No  
Application Stat app_ansdelay34 NUMBER [app_ansdelay34] Yes No  
Application Stat app_ansdelay36 NUMBER [app_ansdelay36] Yes No  
Application Stat app_ansdelay38 NUMBER [app_ansdelay38] Yes No  
Application Stat app_ansdelay40 NUMBER [app_ansdelay40] Yes No  
Application Stat app_ansdelay42 NUMBER [app_ansdelay42] Yes No  
Application Stat app_ansdelay44 NUMBER [app_ansdelay44] Yes No  
Application Stat app_ansdelay46 NUMBER [app_ansdelay46] Yes No  
Application Stat app_ansdelay48 NUMBER [app_ansdelay48] Yes No  
Application Stat app_ansdelay50 NUMBER [app_ansdelay50] Yes No  
Application Stat app_ansdelay52 NUMBER [app_ansdelay52] Yes No  
Application Stat app_ansdelay54 NUMBER [app_ansdelay54] Yes No  
Application Stat app_ansdelay56 NUMBER [app_ansdelay56] Yes No  
Application Stat app_ansdelay58 NUMBER [app_ansdelay58] Yes No  
Application Stat app_ansdelay60 NUMBER [app_ansdelay60] Yes No  
Application Stat app_ansdelay70 NUMBER [app_ansdelay70] Yes No  
Application Stat app_ansdelay80 NUMBER [app_ansdelay80] Yes No  
Application Stat app_ansdelay90 NUMBER [app_ansdelay90] Yes No  
Application Stat app_ansdelay100 NUMBER [app_ansdelay100] Yes No  
Application Stat app_ansdelay110 NUMBER [app_ansdelay110] Yes No  
Application Stat app_ansdelay120 NUMBER [app_ansdelay120] Yes No  
Application Stat app_ansdelay130 NUMBER [app_ansdelay130] Yes No  
Application Stat app_ansdelay140 NUMBER [app_ansdelay140] Yes No  
Application Stat sitedb STRING [sitedb] No No  
Application Stat app_abddelay180 NUMBER [app_abddelay180] Yes No  
Application Stat app_time STRING [app_time] Yes No  
Application Stat app_site STRING [app_site] Yes No  
Application Stat applicationid NUMBER [applicationid] Yes Yes Application ID
Application Stat application STRING [application] Yes Yes Application
Application Stat app_callsabandoned NUMBER [app_callsabandoned] Yes Yes APP Calls Abandoned
Application Stat app_callsabandonedaftthreshold NUMBER [app_callsabandonedaftthreshold] Yes Yes APP Calls Abandoned After Threshold
Application Stat app_callsabandoneddelay NUMBER [app_callsabandoneddelay] Yes Yes APP Calls Abandoned Delay
Application Stat app_callsanswered NUMBER [app_callsanswered] Yes Yes APP Calls Answered
Application Stat app_ansdelay26 NUMBER [app_ansdelay26] Yes No  
Application Stat app_callsansweredaftthreshold NUMBER [app_callsansweredaftthreshold] Yes Yes APP Calls Answered After Threshold
Application Stat app_callsanswereddelay NUMBER [app_callsanswereddelay] Yes Yes APP Calls Answered Delay
Application Stat app_callsanswereddelayatskillset NUMBER [app_callsanswereddelayatskillset] Yes Yes APP Calls Answered Delay At Skillset
Application Stat app_timestamp_utc DATE [app_timestamp_utc] Yes No  
Application Stat app_callsconferencedin NUMBER [app_callsconferencedin] Yes Yes APP Calls Conferenced In
Application Stat app_callsgivenbroadcast NUMBER [app_callsgivenbroadcast] Yes No  
Application Stat app_callsgivendefault NUMBER [app_callsgivendefault] Yes No  
Application Stat app_callsgivenforcebusy NUMBER [app_callsgivenforcebusy] Yes No  
Application Stat app_callsgivenforcedisconnect NUMBER [app_callsgivenforcedisconnect] Yes No  
Application Stat app_callsgivenforceoverflow NUMBER [app_callsgivenforceoverflow] Yes No  
Application Stat app_callsgivenhostlookup NUMBER [app_callsgivenhostlookup] Yes No  
Application Stat app_callsgivenivr NUMBER [app_callsgivenivr] Yes No  
Application Stat app_callsgivenmusic NUMBER [app_callsgivenmusic] Yes No  
Application Stat app_callsgivennacd NUMBER [app_callsgivennacd] Yes No  
Application Stat app_callsgivenran NUMBER [app_callsgivenran] Yes No  
Application Stat app_callsconferencedout NUMBER [app_callsconferencedout] Yes Yes APP Calls Conferenced Out
Application Stat app_siteid NUMBER [app_siteid] Yes No  
Application Stat app_abddelay190 NUMBER [app_abddelay190] Yes No  
Application Stat app_contacttype STRING [app_contacttype] Yes No  
Application Stat app_sitedb STRING [app_sitedb] Yes No  
Application Stat updated_timestamp STRING [updated_timestamp] Yes No  
CSR Code Stat sitedb STRING [sitedb] Yes No  
CSR Code Stat custid NUMBER [custid] Yes No  
CSR Code Stat ccmid NUMBER [ccmid] Yes No  
CSR Code Stat contactoriginatedstamp DATE [contactoriginatedstamp] Yes No  
CSR Code Stat originatedstamp DATE [originatedstamp] Yes No  
CSR Code Stat date_key NUMBER [date_key] Yes No  
CSR Code Stat time_key NUMBER [time_key] Yes No  
CSR Code Stat activity_key NUMBER [activity_key] Yes No  
CSR Code Stat code NUMBER [code] Yes Yes CSR Code
CSR Code Stat codename STRING [codename] Yes No  
CSR Code Stat codestartstamp DATE [codestartstamp] Yes No  
CSR Code Stat is_activity_code NUMBER [is_activity_code] Yes Yes is_activity_code
CSR Code Stat is_pcp_code NUMBER [is_pcp_code] Yes Yes is_pcp_code
CSR Code Stat duration NUMBER [duration] Yes No  
CSR Code Stat codetype NUMBER [codetype] Yes No  
CSR Code Stat codesequence NUMBER [codesequence] Yes No  
CSR Code Stat activity_name STRING [activity_name] Yes No  
CSR Code Stat activity_shortname STRING [activity_shortname] Yes No  
CSR Code Stat update_timestamp DATE [update_timestamp] Yes No  
CSR Code Stat contactoriginatedstamp_utc STRING [contactoriginatedstamp_utc] Yes No  
CSR Code Stat originatedstamp_utc STRING [originatedstamp_utc] Yes No  
CSR Code Stat codestartstamp_utc STRING [codestartstamp_utc] Yes No  
CSR Code Stat updated_timestamp STRING [updated_timestamp] Yes No  
CSR Stat servicestamp_utc STRING [servicestamp_utc] Yes No  
CSR Stat originatedinterval DATE [originatedinterval] Yes No  
CSR Stat skillsetid NUMBER [skillsetid] Yes Yes Skillset ID
CSR Stat skillsetname STRING [skillsetname] Yes No  
CSR Stat skillsetqueuedstamp DATE [skillsetqueuedstamp] Yes No  
CSR Stat localuserid NUMBER [localuserid] Yes No  
CSR Stat agentsurname STRING [agentsurname] Yes No  
CSR Stat agentgivenname STRING [agentgivenname] Yes No  
CSR Stat supervisorsurname STRING [supervisorsurname] Yes No  
CSR Stat supervisorgivenname STRING [supervisorgivenname] Yes No  
CSR Stat agentid NUMBER [agentid] Yes No  
CSR Stat supervisorid NUMBER [supervisorid] Yes No  
CSR Stat initialdisposition STRING [initialdisposition] Yes No  
CSR Stat servicestamp DATE [servicestamp] Yes No  
CSR Stat appabandondelay NUMBER [appabandondelay] Yes No  
CSR Stat appaccepteddelay NUMBER [appaccepteddelay] Yes No  
CSR Stat sksabandondelay NUMBER [sksabandondelay] Yes No  
CSR Stat sksaccepteddelay NUMBER [sksaccepteddelay] Yes No  
CSR Stat handlingtime NUMBER [handlingtime] Yes No  
CSR Stat consulttime NUMBER [consulttime] Yes No  
CSR Stat holdtime NUMBER [holdtime] Yes No  
CSR Stat numberoftimesonhold NUMBER [numberoftimesonhold] Yes No  
CSR Stat numberoftimesrtq NUMBER [numberoftimesrtq] Yes No  
CSR Stat finaldisposition STRING [finaldisposition] Yes No  
CSR Stat finaldispositionstamp DATE [finaldispositionstamp] Yes No  
CSR Stat presentingtime NUMBER [presentingtime] Yes No  
CSR Stat pcptime NUMBER [pcptime] Yes No  
CSR Stat pcpfirstcode STRING [pcpfirstcode] Yes No  
CSR Stat waittime NUMBER [waittime] Yes No  
CSR Stat nextaddress STRING [nextaddress] Yes No  
CSR Stat nextsegmentid NUMBER [nextsegmentid] Yes No  
CSR Stat lasttreatmenttime NUMBER [lasttreatmenttime] Yes No  
CSR Stat lasttreatmentstamp DATE [lasttreatmentstamp] Yes No  
CSR Stat treatment STRING [treatment] Yes No  
CSR Stat lasttreatmentid NUMBER [lasttreatmentid] Yes No  
CSR Stat originatedstamp DATE [originatedstamp] Yes No  
CSR Stat contactoriginatedstamp DATE [contactoriginatedstamp] Yes No  
CSR Stat custid NUMBER [custid] Yes No  
CSR Stat sequenceid NUMBER [sequenceid] Yes No  
CSR Stat guid STRING [guid] Yes No  
CSR Stat ccmid NUMBER [ccmid] Yes No  
CSR Stat date_key NUMBER [date_key] Yes No  
CSR Stat skillset_key NUMBER [skillset_key] Yes No  
CSR Stat app_key NUMBER [app_key] Yes No  
CSR Stat activity_key NUMBER [activity_key] Yes No  
CSR Stat agent_key NUMBER [agent_key] Yes No  
CSR Stat providercontactid NUMBER [providercontactid] Yes No  
CSR Stat intercallid NUMBER [intercallid] Yes No  
CSR Stat contacttype STRING [contacttype] Yes Yes Contact Type
CSR Stat finaldispositioninterval DATE [finaldispositioninterval] Yes No  
CSR Stat contacttypename STRING [contacttypename] Yes No  
CSR Stat contactproximity STRING [contactproximity] Yes No  
CSR Stat priority NUMBER [priority] Yes No  
CSR Stat provider STRING [provider] Yes No  
CSR Stat siteid NUMBER [siteid] Yes Yes Site ID
CSR Stat sitename STRING [sitename] Yes No  
CSR Stat remotesiteid NUMBER [remotesiteid] Yes No  
CSR Stat remotesitename STRING [remotesitename] Yes No  
CSR Stat originator STRING [originator] Yes No  
CSR Stat address STRING [address] Yes No  
CSR Stat routepoint STRING [routepoint] Yes No  
CSR Stat applicationid NUMBER [applicationid] Yes Yes Application ID
CSR Stat applicationname STRING [applicationname] Yes No  
CSR Stat sourceapplicationname STRING [sourceapplicationname] Yes No  
CSR Stat applicationstartstamp DATE [applicationstartstamp] Yes No  
CSR Stat contactsubtype STRING [contactsubtype] Yes No  
CSR Stat serviceinterval DATE [serviceinterval] Yes No  
CSR Stat time_key NUMBER [time_key] Yes No  
CSR Stat disconnectsource STRING [disconnectsource] Yes No  
CSR Stat sitedb STRING [sitedb] Yes No  
CSR Stat originatedinterval_utc STRING [originatedinterval_utc] Yes No  
CSR Stat serviceinterval_utc STRING [serviceinterval_utc] Yes No  
CSR Stat finaldispositioninterval_utc STRING [finaldispositioninterval_utc] Yes No  
CSR Stat finaldispositionstamp_utc STRING [finaldispositionstamp_utc] Yes No  
CSR Stat skillsetqueuedstamp_utc STRING [skillsetqueuedstamp_utc] Yes No  
CSR Stat applicationstartstamp_utc STRING [applicationstartstamp_utc] Yes No  
CSR Stat contactoriginatedstamp_utc STRING [contactoriginatedstamp_utc] Yes No  
CSR Stat originatedstamp_utc STRING [originatedstamp_utc] Yes No  
CSR Stat updated_timestamp DATE [updated_timestamp] Yes No  
CSR Stat activity_shortname STRING [activity_shortname] Yes No  
CSR Stat activity_name STRING [activity_name] Yes No  
CSR Stat agent_comment STRING [agent_comment] Yes No  
CSR Stat agent_title STRING [agent_title] Yes No  
CSR Stat lasttreatmentstamp_utc STRING [lasttreatmentstamp_utc] Yes No  
CSR Stat skillset_comment STRING [skillset_comment] Yes No  
CSR Stat agent_department STRING [agent_department] Yes No  
CSR Stat numcontactobserves NUMBER [numcontactobserves] Yes No  
CSR Stat numcontactbargeins NUMBER [numcontactbargeins] Yes No  
CSR Stat anchoredmediaserver STRING [anchoredmediaserver] Yes No  
CSR Stat preferredmediaserverresult STRING [preferredmediaserverresult] Yes No  
CSR Stat preferredmediaserverresultdesc STRING [preferredmediaserverresultdesc] Yes No  
CSR Stat preferredmediaserver STRING [preferredmediaserver] Yes No  
CSR Stat application_servicelevel_threshold NUMBER [application_servicelevel_threshold] Yes No  
CSR Stat application_callbycall NUMBER [application_callbycall] Yes No  
CSR Stat is_network STRING [is_network] Yes No  
CSR Stat skillset_activitycode STRING [skillset_activitycode] Yes No  
CSR Stat skillset_nightservice_type STRING [skillset_nightservice_type] Yes No  
CSR Stat skillset_contact_name STRING [skillset_contact_name] Yes No  
Skillset Stat skill_maxanswereddelay NUMBER [skill_maxanswereddelay] Yes Yes Skill Max Calls Answered Delay
Skillset Stat skill_time STRING [skill_time] Yes No  
Skillset Stat skill_totalstaffedtime NUMBER [skill_totalstaffedtime] Yes Yes Skill Total Staffed Time
Skillset Stat skill_netcallsanswered NUMBER [skill_netcallsanswered] No No  
Skillset Stat skill_maxskillsetabandoneddelay NUMBER [skill_maxskillsetabandoneddelay] Yes Yes Skill Max Calls Abandoned Delay
Skillset Stat skill_siteid NUMBER [skill_siteid] Yes No  
Skillset Stat skill_skillsetabandonedaftthreshold NUMBER [skill_skillsetabandonedaftthreshold] Yes Yes Skill Calls Abandoned After Threshold
Skillset Stat skill_allagentbusytime NUMBER [skill_allagentbusytime] Yes Yes Skill All Agent Busy Time
Skillset Stat skill_skillsetabandoned NUMBER [skill_skillsetabandoned] Yes Yes Skill Calls Abandoned
Skillset Stat skill_callsoffered NUMBER [skill_callsoffered] Yes Yes Skill Calls Offered
Skillset Stat skill_callsanswereddelay NUMBER [skill_callsanswereddelay] Yes Yes Skill Calls Answered Delay
Skillset Stat skill_callsansweredafterthreshold NUMBER [skill_callsansweredafterthreshold] Yes Yes Skill Calls Answered After Threshold
Skillset Stat skill_callsanswered NUMBER [skill_callsanswered] Yes Yes Skill Calls Answered
Skillset Stat skill_activetime NUMBER [skill_activetime] Yes Yes Skill Active Time
Skillset Stat skill_site STRING [skill_site] Yes No  
Skillset Stat skill_skillsetabandoneddelay NUMBER [skill_skillsetabandoneddelay] Yes Yes Skill Calls Abandoned Delay
Skillset Stat skill_virtualcallsoffered NUMBER [skill_virtualcallsoffered] No No  
Skillset Stat skill_maxcapacityidletime STRING [skill_maxcapacityidletime] Yes No  
Skillset Stat skill_postcallprocessingtime NUMBER [skill_postcallprocessingtime] Yes Yes Skill Post Call Processing Time
Skillset Stat skill_timestamp_utc DATE [skill_timestamp_utc] Yes No  
Skillset Stat skillsetid NUMBER [skillsetid] Yes Yes Skillset ID
Skillset Stat skillset STRING [skillset] Yes Yes Skillset
Skillset Stat applicationid NUMBER [applicationid] Yes Yes Application ID
Skillset Stat skill_maxcapacitytotalstaffedtime STRING [skill_maxcapacitytotalstaffedtime] Yes No  
Skillset Stat skill_virtualcallsabnaftthreshold STRING [skill_virtualcallsabnaftthreshold] Yes No  
Skillset Stat skill_contacttype STRING [skill_contacttype] Yes Yes Skill ContactType
Skillset Stat skill_virtualcallsabandoned NUMBER [skill_virtualcallsabandoned] No No  
Skillset Stat skill_notreadytime STRING [skill_notreadytime] Yes No  
Skillset Stat updated_timestamp STRING [updated_timestamp] No No  
Skillset Stat skill_sitedb STRING [skill_sitedb] Yes No  
Skillset Stat sitedb STRING [sitedb] No No  
Skillset Stat skill_dnoutintcallstalktime NUMBER [skill_dnoutintcallstalktime] Yes Yes Skill Outgoing Internal DN Calls Talk Time
Skillset Stat skill_dnoutextcallstalktime NUMBER [skill_dnoutextcallstalktime] Yes Yes Skill Outgoing External DN Calls Talk Time
Skillset Stat skill_waittime NUMBER [skill_waittime] Yes Yes Skill Wait Time
Skillset Stat skill_talktime NUMBER [skill_talktime] Yes Yes Skill Talk Time
Skillset Stat skill_idletime NUMBER [skill_idletime] Yes Yes Skill Idle time
Skillset Stat application STRING [application] Yes Yes Application