Index Name: azc_queue

CDM Field Name

CDM Field Type

Description

Source Field Name

Data Source

Display Format

msg_type String Type of real time message feed NA CDM-generated String
Oldest Contact Waiting Number Length of time (in duration format) for the contact that has been in queue for longest period NA CDM-generated hh:mm:ss
update_epoch Date Epoch (in ms) at which the real time data been consumed and processed for reporting NA CDM-generated MMM D, YYYY @ HH:mm:ss.SSS
(Kibana default date format)
agents_after_contact_work Number Count of contacts who are in AfterContactWork state AGENTS_AFTER_CONTACT_WORK GetCurrentMetricData API 0,0.[000]
agents_available Number Count of agents available to take inbound contact AGENTS_AVAILABLE GetCurrentMetricData API 0,0.[000]
agents_error Number Count of agents in error state AGENTS_ERROR GetCurrentMetricData API 0,0.[000]
agents_non_productive Number Count of agents in custom status AGENTS_NON_PRODUCTIVE GetCurrentMetricData API 0,0.[000]
agents_on_call Number Count of agents on a call (same as agents_on_contact) AGENTS_ON_CALL GetCurrentMetricData API 0,0.[000]
agents_on_contact Number Count of agents on a contact (same as agents_on_call) AGENTS_ON_CONTACT GetCurrentMetricData API 0,0.[000]
agents_online Number Count of agents who have set the status other than offline in Contact Control Panel (CCP) AGENTS_ONLINE GetCurrentMetricData API 0,0.[000]
agents_staffed Number Count of agents who are online but not on custom status AGENTS_STAFFED GetCurrentMetricData API 0,0.[000]
channel String Type of the channel. Valid values are voice and chat Channel GetCurrentMetricData API String
contacts_in_queue Number Count of contacts currently in queue CONTACTS_IN_QUEUE GetCurrentMetricData API 0,0.[000]
contacts_scheduled Number Count of contacts in queue that has callback scheduled CONTACTS_SCHEDULED GetCurrentMetricData API 0,0.[000]
instance_id String Identifier of the Amazon Connect instance InstanceId GetCurrentMetricData API String
oldest_contact_age Number Length of time (in seconds) for the contact that has been in queue for longest period OLDEST_CONTACT_AGE GetCurrentMetricData API 0,0.[000]
slots_active Number Count of active slots SLOTS_ACTIVE GetCurrentMetricData API 0,0.[000]
slots_available Number Count of available slots for an agent based on routing profile SLOTS_AVAILABLE GetCurrentMetricData API 0,0.[000]
queue_id String Identifier of the queue Id ListQueuesAPI String
queueName String Name of the queue Name ListQueuesAPI String
queueType String Tyoe of the queue. Valid values are standard and agent QueueType ListQueuesAPI String