Index Name: azc_queue
|
CDM Field Name |
CDM Field Type |
Description |
Source Field Name |
Data Source |
Display Format |
|---|---|---|---|---|---|
| msg_type | String | Type of real time message feed | NA | CDM-generated | String |
| Oldest Contact Waiting | Number | Length of time (in duration format) for the contact that has been in queue for longest period | NA | CDM-generated | hh:mm:ss |
| update_epoch | Date | Epoch (in ms) at which the real time data been consumed and processed for reporting | NA | CDM-generated | MMM D, YYYY @ HH:mm:ss.SSS (Kibana default date format) |
| agents_after_contact_work | Number | Count of contacts who are in AfterContactWork state | AGENTS_AFTER_CONTACT_WORK | GetCurrentMetricData API | 0,0.[000] |
| agents_available | Number | Count of agents available to take inbound contact | AGENTS_AVAILABLE | GetCurrentMetricData API | 0,0.[000] |
| agents_error | Number | Count of agents in error state | AGENTS_ERROR | GetCurrentMetricData API | 0,0.[000] |
| agents_non_productive | Number | Count of agents in custom status | AGENTS_NON_PRODUCTIVE | GetCurrentMetricData API | 0,0.[000] |
| agents_on_call | Number | Count of agents on a call (same as agents_on_contact) | AGENTS_ON_CALL | GetCurrentMetricData API | 0,0.[000] |
| agents_on_contact | Number | Count of agents on a contact (same as agents_on_call) | AGENTS_ON_CONTACT | GetCurrentMetricData API | 0,0.[000] |
| agents_online | Number | Count of agents who have set the status other than offline in Contact Control Panel (CCP) | AGENTS_ONLINE | GetCurrentMetricData API | 0,0.[000] |
| agents_staffed | Number | Count of agents who are online but not on custom status | AGENTS_STAFFED | GetCurrentMetricData API | 0,0.[000] |
| channel | String | Type of the channel. Valid values are voice and chat | Channel | GetCurrentMetricData API | String |
| contacts_in_queue | Number | Count of contacts currently in queue | CONTACTS_IN_QUEUE | GetCurrentMetricData API | 0,0.[000] |
| contacts_scheduled | Number | Count of contacts in queue that has callback scheduled | CONTACTS_SCHEDULED | GetCurrentMetricData API | 0,0.[000] |
| instance_id | String | Identifier of the Amazon Connect instance | InstanceId | GetCurrentMetricData API | String |
| oldest_contact_age | Number | Length of time (in seconds) for the contact that has been in queue for longest period | OLDEST_CONTACT_AGE | GetCurrentMetricData API | 0,0.[000] |
| slots_active | Number | Count of active slots | SLOTS_ACTIVE | GetCurrentMetricData API | 0,0.[000] |
| slots_available | Number | Count of available slots for an agent based on routing profile | SLOTS_AVAILABLE | GetCurrentMetricData API | 0,0.[000] |
| queue_id | String | Identifier of the queue | Id | ListQueuesAPI | String |
| queueName | String | Name of the queue | Name | ListQueuesAPI | String |
| queueType | String | Tyoe of the queue. Valid values are standard and agent | QueueType | ListQueuesAPI | String |