| agent_arn |
String |
Amazon Resource Name(ARN) of the agent |
AgentARN |
Amazon Connect Agent Event Streams |
String |
| agent_firstname |
String |
First name of the agent |
FirstName |
Amazon Connect Agent Event Streams |
String |
| agent_lastname |
String |
Last name of the agent |
LastName |
Amazon Connect Agent Event Streams |
String |
| agent_state_ts |
Date |
Timestamp in ISO 8601 format at which the agent entered the current status |
StartTimestamp |
Amazon Connect Agent Event Streams |
MMM D, YYYY @ HH:mm:ss.SSS (Kibana default date format) |
| agent_status |
String |
Current status of an agent that has been set in Contact Control Panel (CCP) |
AgentStatus |
Amazon Connect Agent Event Streams |
String |
| agent_username |
String |
Amazon Connect username of the agent |
Username |
Amazon Connect Agent Event Streams |
String |
| event_ts |
Date |
Timestamp in ISO 8601 format at which the agent event occurred |
EventTimestamp |
Amazon Connect Agent Event Streams |
MMM D, YYYY @ HH:mm:ss.SSS (Kibana default date format) |
| event_type |
String |
Type of an agent event. Valid types are state_change, heart_beat, login and logout |
EventType |
Amazon Connect Agent Event Streams |
String |
| instance_arn |
String |
Amazon Resource Name(ARN) of the amazon connect instance |
InstanceArn |
Amazon Connect Agent Event Streams |
String |
| level1 |
String |
Name of level1 hierarchy assigned to an agent |
Level1Name |
Amazon Connect Agent Event Streams |
String |
| level2 |
String |
Name of level2 hierarchy assigned to an agent |
Level2Name |
Amazon Connect Agent Event Streams |
String |
| level3 |
String |
Name of level3 hierarchy assigned to an agent |
Level3Name |
Amazon Connect Agent Event Streams |
String |
| level4 |
String |
Name of level4 hierarchy assigned to an agent |
Level4Name |
Amazon Connect Agent Event Streams |
String |
| level5 |
String |
Name of level5 hierarchy assigned to an agent |
Level5Name |
Amazon Connect Agent Event Streams |
String |
| Agent Name |
String |
Full name of the agent |
NA |
CDM-generated |
String |
| Agent Status Non-Productive |
String |
Custom status of the agent if applicable |
NA |
CDM-generated |
String |
| Available |
Number |
Count of agents in available status |
NA |
CDM-generated |
0,0.[000] |
| Duration |
Number |
Duration of agent current status |
NA |
CDM-generated |
hh:mm:ss |
| msg_type |
String |
Type of real time message feed |
NA |
CDM-generated |
String |
| Non productive |
Number |
Count of agents in non-productive status |
NA |
CDM-generated |
0,0.[000] |
| Offline |
Number |
Count of agents in offline status |
NA |
CDM-generated |
0,0.[000] |
