Time
Timestamp fields indicate when an event happens. It is a type of Subject and controls how you want business metrics (measures) grouped in a report. In Data Explorer, you can toggle between Subjects and Time in the Select Grouping dialog box.
Display Name | Description | Keys | Tags | Attributes |
---|---|---|---|---|
After Contact Work End Timestamp | The date and time when the agent stopped doing After Contact Work for the contact. | after_contact_work_end_utc | Agent, Amazon Connect, Contact Trace | |
After Contact Work Start Timestamp | The date and time when the agent started doing After Contact Work for the contact. | after_contact_work_start_utc | Agent, Amazon Connect, Contact Trace | |
Connected to Agent Timestamp | The date and time the contact was connected to the agent. | connected_to_agent_utc | Agent, Amazon Connect, Contact Trace | |
Connected To System Timestamp | The date and time the customer endpoint connected to Amazon Connect. | connected_to_system_utc | Amazon Connect, Contact, Contact Trace | |
Disconnect Timestamp | The date and time that the customer endpoint disconnected from Amazon Connect. | disconnect_utc | Amazon Connect, Contact, Contact Trace | |
Initiation Date | The date this contact was initiated. Derived from Initiation Timestamp. In regards to Initiation Method: For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. | Date | Amazon Connect, Contact, Contact Trace | |
Initiation Timestamp | The date and time this contact was initiated. In regards to Initiation Method: For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. | initiation_utc | Amazon Connect, Contact, Contact Trace | |
Interval End Timestamp | The date and time for the end of the interval. | queue_interval_end_utc | Agent, Agent Interval, Agent Queue Interval, Amazon Connect, Queue, Queue Interval | |
Interval Start Date | The date for the start of the interval. Used for all Interval data. | Interval Start Date | Agent, Agent Interval, Agent Queue Interval, Amazon Connect, Queue, Queue Interval | |
Interval Start Timestamp | The date and time for the start of the interval. | queue_interval_start_utc | Agent, Agent Interval, Agent Queue Interval, Amazon Connect, Queue, Queue Interval | |
Last Updated Date | The date when the contact was last updated. Derived from Last Updated Timestamp. | Last Update Date | Amazon Connect, Contact, Contact Recording, Contact Trace | |
Last Updated Timestamp | The date and time a contact was last updated. | aws_updated_utc | Amazon Connect, Contact, Contact Trace | |
Login Date | The date the agent logged in. | Login Date | Agent, Agent Login Logout, Amazon Connect | |
Login Timestamp | The date and time when the agent logged in to Amazon Connect. | login_utc | Agent, Agent Login Logout, Amazon Connect | |
Logout Timestamp | The date and time when the agent logged out of Amazon Connect. | logout_utc | Agent, Agent Login Logout, Amazon Connect | |
Queue Dequeue Timestamp | The date and time when either the customer disconnected or the contact was connected to an agent. | queue_dequeue_utc | Amazon Connect, Contact Trace, Queue | |
Queue Enqueue Timestamp | The date and time the contact was added to the queue. | queue_enqueue_utc | Amazon Connect, Contact Trace, Queue | |
Recording Start Timestamp | The date and time when the conversation stopped recording. | recording_start_utc2 | Agent, Amazon Connect, Contact, Contact Recording | |
Recording Stop TImestamp | The date and time when the conversation started recording. | recording_stop_utc2 | Agent, Amazon Connect, Contact, Contact Recording | |
Transfer Completed Timestamp | If contact was transferred out of Amazon Connect, this is the date and time the transfer endpoint was connected. | transfer_completed_utc | Amazon Connect, Contact, Contact Trace |