Time

Timestamp fields indicate when an event happens. It is a type of Subject and controls how you want business metrics (measures) grouped in a report. In Data Explorer, you can toggle between Subjects and Time in the Select Grouping dialog box.

Time
Display Name Description Keys Tags Attributes
After Contact Work End Timestamp The date and time when the agent stopped doing After Contact Work for the contact. after_contact_work_end_utc Agent, Amazon Connect, Contact Trace  
After Contact Work Start Timestamp The date and time when the agent started doing After Contact Work for the contact. after_contact_work_start_utc Agent, Amazon Connect, Contact Trace  
Connected to Agent Timestamp The date and time the contact was connected to the agent. connected_to_agent_utc Agent, Amazon Connect, Contact Trace  
Connected To System Timestamp The date and time the customer endpoint connected to Amazon Connect. connected_to_system_utc Amazon Connect, Contact, Contact Trace  
Disconnect Timestamp The date and time that the customer endpoint disconnected from Amazon Connect. disconnect_utc Amazon Connect, Contact, Contact Trace  
Initiation Date The date this contact was initiated. Derived from Initiation Timestamp. In regards to Initiation Method: For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. Date Amazon Connect, Contact, Contact Trace  
Initiation Timestamp The date and time this contact was initiated. In regards to Initiation Method: For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. initiation_utc Amazon Connect, Contact, Contact Trace  
Interval End Timestamp The date and time for the end of the interval. queue_interval_end_utc Agent, Agent Interval, Agent Queue Interval, Amazon Connect, Queue, Queue Interval  
Interval Start Date The date for the start of the interval. Used for all Interval data. Interval Start Date Agent, Agent Interval, Agent Queue Interval, Amazon Connect, Queue, Queue Interval  
Interval Start Timestamp The date and time for the start of the interval. queue_interval_start_utc Agent, Agent Interval, Agent Queue Interval, Amazon Connect, Queue, Queue Interval  
Last Updated Date The date when the contact was last updated. Derived from Last Updated Timestamp. Last Update Date Amazon Connect, Contact, Contact Recording, Contact Trace  
Last Updated Timestamp The date and time a contact was last updated. aws_updated_utc Amazon Connect, Contact, Contact Trace  
Login Date The date the agent logged in. Login Date Agent, Agent Login Logout, Amazon Connect  
Login Timestamp The date and time when the agent logged in to Amazon Connect. login_utc Agent, Agent Login Logout, Amazon Connect  
Logout Timestamp The date and time when the agent logged out of Amazon Connect. logout_utc Agent, Agent Login Logout, Amazon Connect  
Queue Dequeue Timestamp The date and time when either the customer disconnected or the contact was connected to an agent. queue_dequeue_utc Amazon Connect, Contact Trace, Queue  
Queue Enqueue Timestamp The date and time the contact was added to the queue. queue_enqueue_utc Amazon Connect, Contact Trace, Queue  
Recording Start Timestamp The date and time when the conversation stopped recording. recording_start_utc2 Agent, Amazon Connect, Contact, Contact Recording  
Recording Stop TImestamp The date and time when the conversation started recording. recording_stop_utc2 Agent, Amazon Connect, Contact, Contact Recording  
Transfer Completed Timestamp If contact was transferred out of Amazon Connect, this is the date and time the transfer endpoint was connected. transfer_completed_utc Amazon Connect, Contact, Contact Trace