Data sets

A data set is a container that holds data and information about that data’s structure, layout, and format. It is a single store of related data in the data model. This table lists the data sets that are part of the Calabrio ONE data model and the data fields (columns) that belong in each data set.

Dataset
Dataset Name Column Name Column Type Formula Text Included Mapped Mapped To
Agent Group acw_time STRING [acw_time] No Yes Agent After Contact Work Time
Agent Group agent_firstname STRING [agent_firstname] No Yes Agent First Name
Agent Group agent_hung_up_first STRING [agent_hung_up_first] No Yes Agent Hung Up First
Agent Group agent_interaction_time STRING [agent_interaction_time] No Yes Agent Interaction Time
Agent Group agent_interval_count STRING [agent_interval_count] No Yes Agent Interval Count
Agent Group agent_interval_end_utc STRING [agent_interval_end_utc] No No  
Agent Group agent_interval_start_utc STRING [agent_interval_start_utc] No No  
Agent Group agent_lastname STRING [agent_lastname] No Yes Agent Last Name
Agent Group agent_username STRING [agent_username] Yes Yes Agent Username
Agent Group api_contacts STRING [api_contacts] No Yes API Contacts
Agent Group api_contacts_handled STRING [api_contacts_handled] No Yes API Contacts Handled
Agent Group break_time STRING [break_time] No No  
Agent Group callback_contacts STRING [callback_contacts] No Yes Agent Callback Contacts
Agent Group callback_contacts_handled STRING [callback_contacts_handled] No Yes Callback Contacts Handled
Agent Group contact_flow_time STRING [contact_flow_time] No Yes Contact Flow Time
Agent Group contact_handle_time STRING [contact_handle_time] No Yes Contact Handle Time
Agent Group contact_time STRING [contact_time] No Yes Agent Contact Time
Agent Group contacts_abandoned STRING [contacts_abandoned] No Yes Contacts Abandoned
Agent Group contacts_handled STRING [contacts_handled] No Yes Contacts Handled
Agent Group contacts_handled_incoming STRING [contacts_handled_incoming] No Yes Contacts Handled Incoming
Agent Group contacts_handled_outbound STRING [contacts_handled_outbound] No Yes Contacts Handled Outbound
Agent Group contacts_held STRING [contacts_held] No Yes Contacts Held
Agent Group contacts_hold_agent_disconnect STRING [contacts_hold_agent_disconnect] No Yes Contacts Hold Agent Disconnect
Agent Group contacts_hold_customer_disconnect STRING [contacts_hold_customer_disconnect] No Yes Contacts Hold Customer Disconnect
Agent Group contacts_hold_disconnect STRING [contacts_hold_disconnect] No Yes Contacts Hold Disconnect
Agent Group contacts_incoming STRING [contacts_incoming] No Yes Contacts Incoming
Agent Group contacts_missed STRING [contacts_missed] No Yes Contacts Missed
Agent Group contacts_queued STRING [contacts_queued] No Yes Contacts Queued
Agent Group contacts_transferred_in STRING [contacts_transferred_in] No Yes Contacts Transferred In
Agent Group contacts_transferred_out STRING [contacts_transferred_out] No Yes Contacts Transferred Out
Agent Group contacts_transferred_out_external STRING [contacts_transferred_out_external] No Yes Contacts Transferred Out External
Agent Group contacts_transferred_out_internal STRING [contacts_transferred_out_internal] No Yes Contacts Transferred Out Internal
Agent Group customer_hold_time STRING [customer_hold_time] No Yes Customer Hold Time
Agent Group error_status_time STRING [error_status_time] No Yes Error Status Time
Agent Group idle_time STRING [idle_time] No Yes Agent Idle Time
Agent Group interval_duration STRING [interval_duration] No Yes Agent Interval Duration
Agent Group level_1 STRING [level_1] Yes Yes Group Level One
Agent Group level_2 STRING [level_2] Yes Yes Group Level Two
Agent Group level_3 STRING [level_3] Yes Yes Group Level Three
Agent Group level_4 STRING [level_4] Yes Yes Group Level Four
Agent Group level_5 STRING [level_5] Yes Yes Group Level Five
Agent Group non_productive_time STRING [non_productive_time] No Yes Non Productive Time
Agent Group online_time STRING [online_time] No Yes Online Time
Agent Group training_time STRING [training_time] No No  
Agent Interval acw_time NUMBER [acw_time] Yes Yes Agent After Contact Work Time
Agent Interval agent_firstname STRING [agent_firstname] Yes Yes Agent First Name
Agent Interval agent_hung_up_first NUMBER [agent_hung_up_first] Yes Yes Agent Hung Up First
Agent Interval agent_interaction_time NUMBER [agent_interaction_time] Yes Yes Agent Interaction Time
Agent Interval agent_interval_count NUMBER [agent_interval_count] Yes Yes Agent Interval Count
Agent Interval agent_interval_end_utc DATE [agent_interval_end_utc] Yes No  
Agent Interval agent_interval_start_utc DATE [agent_interval_start_utc] Yes No  
Agent Interval agent_lastname STRING [agent_lastname] Yes Yes Agent Last Name
Agent Interval agent_username STRING [agent_username] Yes Yes Agent Username
Agent Interval api_contacts NUMBER [api_contacts] Yes Yes API Contacts
Agent Interval api_contacts_handled NUMBER [api_contacts_handled] Yes Yes API Contacts Handled
Agent Interval break_time NUMBER [break_time] Yes No  
Agent Interval callback_contacts NUMBER [callback_contacts] Yes Yes Agent Callback Contacts
Agent Interval callback_contacts_handled NUMBER [callback_contacts_handled] Yes Yes Callback Contacts Handled
Agent Interval contact_flow_time NUMBER [contact_flow_time] Yes Yes Contact Flow Time
Agent Interval contact_handle_time NUMBER [contact_handle_time] Yes Yes Contact Handle Time
Agent Interval contact_time NUMBER [contact_time] Yes Yes Agent Contact Time
Agent Interval contacts_abandoned NUMBER [contacts_abandoned] Yes Yes Contacts Abandoned
Agent Interval contacts_handled NUMBER [contacts_handled] Yes Yes Contacts Handled
Agent Interval contacts_handled_incoming NUMBER [contacts_handled_incoming] Yes Yes Contacts Handled Incoming
Agent Interval contacts_handled_outbound NUMBER [contacts_handled_outbound] Yes Yes Contacts Handled Outbound
Agent Interval contacts_held NUMBER [contacts_held] Yes Yes Contacts Held
Agent Interval contacts_hold_agent_disconnect NUMBER [contacts_hold_agent_disconnect] Yes Yes Contacts Hold Agent Disconnect
Agent Interval contacts_hold_customer_disconnect NUMBER [contacts_hold_customer_disconnect] Yes Yes Contacts Hold Customer Disconnect
Agent Interval contacts_hold_disconnect NUMBER [contacts_hold_disconnect] Yes Yes Contacts Hold Disconnect
Agent Interval contacts_incoming NUMBER [contacts_incoming] Yes Yes Contacts Incoming
Agent Interval contacts_missed NUMBER [contacts_missed] Yes Yes Contacts Missed
Agent Interval contacts_queued NUMBER [contacts_queued] Yes Yes Contacts Queued
Agent Interval contacts_transferred_in NUMBER [contacts_transferred_in] Yes Yes Contacts Transferred In
Agent Interval contacts_transferred_out NUMBER [contacts_transferred_out] Yes Yes Contacts Transferred Out
Agent Interval contacts_transferred_out_external NUMBER [contacts_transferred_out_external] Yes Yes Contacts Transferred Out External
Agent Interval contacts_transferred_out_internal NUMBER [contacts_transferred_out_internal] Yes Yes Contacts Transferred Out Internal
Agent Interval customer_hold_time NUMBER [customer_hold_time] Yes Yes Customer Hold Time
Agent Interval error_status_time NUMBER [error_status_time] Yes Yes Error Status Time
Agent Interval idle_time NUMBER [idle_time] Yes Yes Agent Idle Time
Agent Interval interval_duration NUMBER [interval_duration] Yes Yes Agent Interval Duration
Agent Interval non_productive_time NUMBER [non_productive_time] Yes Yes Non Productive Time
Agent Interval online_time NUMBER [online_time] Yes Yes Online Time
Agent Interval training_time NUMBER [training_time] Yes No  
Agent Login Logout 'yyyy-MM-dd') STRING ['yyyy-MM-dd')] No No  
Agent Login Logout agent_firstname STRING [agent_firstname] Yes Yes Agent First Name
Agent Login Logout agent_lastname STRING [agent_lastname] Yes Yes Agent Last Name
Agent Login Logout agent_username STRING [agent_username] Yes Yes Agent Username
Agent Login Logout login_count NUMBER [login_count] Yes Yes Login Count
Agent Login Logout login_duration NUMBER [login_duration] Yes Yes Login Duration
Agent Login Logout login_utc DATE [login_utc] Yes Yes Login Timestamp
Agent Login Logout logout_utc DATE [logout_utc] Yes Yes Logout Timestamp
Agent Login Logout to_char(login_utc STRING [to_char(login_utc] No No  
Agent Queue Interval acw_time NUMBER [acw_time] Yes Yes Agent After Contact Work Time
Agent Queue Interval agent_firstname STRING [agent_firstname] Yes Yes Agent First Name
Agent Queue Interval agent_interaction_time NUMBER [agent_interaction_time] Yes Yes Agent Interaction Time
Agent Queue Interval agent_lastname STRING [agent_lastname] Yes Yes Agent Last Name
Agent Queue Interval agent_queue_interval_count NUMBER [agent_queue_interval_count] Yes Yes Agent Queue Interval Count
Agent Queue Interval agent_queue_interval_end_utc DATE [agent_queue_interval_end_utc] Yes No  
Agent Queue Interval agent_queue_interval_start_utc DATE [agent_queue_interval_start_utc] Yes No  
Agent Queue Interval agent_username STRING [agent_username] Yes Yes Agent Username
Agent Queue Interval api_contacts NUMBER [api_contacts] Yes Yes API Contacts
Agent Queue Interval api_contacts_handled NUMBER [api_contacts_handled] Yes Yes API Contacts Handled
Agent Queue Interval callback_contacts NUMBER [callback_contacts] Yes Yes Agent Callback Contacts
Agent Queue Interval callback_contacts_handled NUMBER [callback_contacts_handled] Yes Yes Callback Contacts Handled
Agent Queue Interval contact_flow_time NUMBER [contact_flow_time] Yes Yes Contact Flow Time
Agent Queue Interval contact_handle_time NUMBER [contact_handle_time] Yes Yes Contact Handle Time
Agent Queue Interval contacts_abandoned NUMBER [contacts_abandoned] Yes Yes Contacts Abandoned
Agent Queue Interval contacts_handled NUMBER [contacts_handled] Yes Yes Contacts Handled
Agent Queue Interval contacts_handled_incoming NUMBER [contacts_handled_incoming] Yes Yes Contacts Handled Incoming
Agent Queue Interval contacts_handled_outbound NUMBER [contacts_handled_outbound] Yes Yes Contacts Handled Outbound
Agent Queue Interval contacts_held NUMBER [contacts_held] Yes Yes Contacts Held
Agent Queue Interval contacts_hold_agent_disconnect NUMBER [contacts_hold_agent_disconnect] Yes Yes Contacts Hold Agent Disconnect
Agent Queue Interval contacts_hold_customer_disconnect NUMBER [contacts_hold_customer_disconnect] Yes Yes Contacts Hold Customer Disconnect
Agent Queue Interval contacts_hold_disconnect NUMBER [contacts_hold_disconnect] Yes Yes Contacts Hold Disconnect
Agent Queue Interval contacts_incoming NUMBER [contacts_incoming] Yes Yes Contacts Incoming
Agent Queue Interval contacts_missed NUMBER [contacts_missed] Yes Yes Contacts Missed
Agent Queue Interval contacts_queued NUMBER [contacts_queued] Yes Yes Contacts Queued
Agent Queue Interval contacts_transferred_in NUMBER [contacts_transferred_in] Yes Yes Contacts Transferred In
Agent Queue Interval contacts_transferred_out NUMBER [contacts_transferred_out] Yes Yes Contacts Transferred Out
Agent Queue Interval contacts_transferred_out_external NUMBER [contacts_transferred_out_external] Yes Yes Contacts Transferred Out External
Agent Queue Interval contacts_transferred_out_internal NUMBER [contacts_transferred_out_internal] Yes Yes Contacts Transferred Out Internal
Agent Queue Interval customer_hold_time NUMBER [customer_hold_time] Yes Yes Customer Hold Time
Agent Queue Interval interval_duration NUMBER [interval_duration] Yes Yes Agent Interval Duration
Agent Queue Interval queue_name STRING [queue_name] Yes Yes Queue Name
Contact Recording agent_firstname STRING [agent_firstname] Yes Yes Agent First Name
Contact Recording agent_lastname STRING [agent_lastname] Yes Yes Agent Last Name
Contact Recording agent_username STRING [agent_username] Yes Yes Agent Username
Contact Recording aws_updated_utc DATE [aws_updated_utc] Yes Yes Last Updated Timestamp
Contact Recording contact_id STRING [contact_id] Yes Yes Contact ID
Contact Recording contact_recording_count NUMBER [contact_recording_count] Yes Yes Contact Recording Count
Contact Recording queue_name STRING [queue_name] Yes Yes Queue Name
Contact Recording recording_deletion_reason STRING [recording_deletion_reason] Yes Yes Recording Deletion Reason
Contact Recording recording_duration NUMBER [recording_duration] Yes Yes Recording Duration
Contact Recording recording_fragment_start_num STRING [recording_fragment_start_num] Yes Yes Video Fragment Start Number
Contact Recording recording_fragment_stop_num STRING [recording_fragment_stop_num] Yes Yes Video Fragment Stop Number
Contact Recording recording_location STRING [recording_location] Yes Yes Recording Location
Contact Recording recording_media_stream_type STRING [recording_media_stream_type] Yes Yes Recording Media Stream
Contact Recording recording_participant_type STRING [recording_participant_type] Yes Yes Recording Participant
Contact Recording recording_start_utc DATE [recording_start_utc] Yes No  
Contact Recording recording_status STRING [recording_status] Yes Yes Recording Status
Contact Recording recording_stop_utc DATE [recording_stop_utc] Yes No  
Contact Recording recording_storage_type STRING [recording_storage_type] Yes Yes Recording Storage Type
Contact Recording routing_profile_name STRING [routing_profile_name] Yes Yes Routing Profile Name
Contact Trace after_contact_work_duration NUMBER [after_contact_work_duration] Yes Yes After Contact Work Duration
Contact Trace after_contact_work_end_utc DATE [after_contact_work_end_utc] Yes Yes After Contact Work End Timestamp
Contact Trace after_contact_work_start_utc DATE [after_contact_work_start_utc] Yes Yes After Contact Work Start Timestamp
Contact Trace agent_connection_attempts NUMBER [agent_connection_attempts] Yes Yes Agent Connection Attempts
Contact Trace agent_firstname STRING [agent_firstname] Yes Yes Agent First Name
Contact Trace agent_interaction_duration NUMBER [agent_interaction_duration] Yes Yes Agent Interaction Duration
Contact Trace agent_lastname STRING [agent_lastname] Yes Yes Agent Last Name
Contact Trace agent_username STRING [agent_username] Yes Yes Agent Username
Contact Trace aws_updated_utc DATE [aws_updated_utc] Yes Yes Last Updated Timestamp
Contact Trace channel_type STRING [channel_type] Yes Yes Channel
Contact Trace connected_to_agent_utc DATE [connected_to_agent_utc] Yes Yes Connected to Agent Timestamp
Contact Trace connected_to_system_utc DATE [connected_to_system_utc] Yes Yes Connected To System Timestamp
Contact Trace contact_id STRING [contact_id] Yes Yes Contact ID
Contact Trace contact_media_stream_type STRING [contact_media_stream_type] Yes Yes Contact Media Stream
Contact Trace contact_trace_count NUMBER [contact_trace_count] Yes Yes Contact Count
Contact Trace cust_endpoint_type STRING [cust_endpoint_type] Yes Yes Customer Endpoint Type
Contact Trace customer_endpoint_address NUMBER [customer_endpoint_address] Yes Yes Customer Endpoint Address
Contact Trace customer_hold_duration NUMBER [customer_hold_duration] Yes Yes Customer Hold Duration
Contact Trace disconnect_utc DATE [disconnect_utc] Yes Yes Disconnect Timestamp
Contact Trace initial_contact_id STRING [initial_contact_id] Yes Yes Initial Contact ID
Contact Trace initiation_type STRING [initiation_type] Yes Yes Initiation Method
Contact Trace initiation_utc DATE [initiation_utc] Yes Yes Initiation Timestamp
Contact Trace longest_hold_duration NUMBER [longest_hold_duration] Yes Yes Longest Hold Duration
Contact Trace next_contact_id STRING [next_contact_id] Yes Yes Next Contact ID
Contact Trace number_of_holds NUMBER [number_of_holds] Yes Yes Number of Holds
Contact Trace previous_contact_id STRING [previous_contact_id] Yes Yes Previous Contact ID
Contact Trace queue_dequeue_utc DATE [queue_dequeue_utc] Yes Yes Queue Dequeue Timestamp
Contact Trace queue_duration NUMBER [queue_duration] Yes Yes Queue Duration
Contact Trace queue_enqueue_utc DATE [queue_enqueue_utc] Yes Yes Queue Enqueue Timestamp
Contact Trace queue_name STRING [queue_name] Yes Yes Queue Name
Contact Trace routing_profile_name STRING [routing_profile_name] Yes Yes Routing Profile Name
Contact Trace sys_endpoint_type STRING [sys_endpoint_type] Yes Yes System Endpoint Type
Contact Trace system_endpoint_address STRING [system_endpoint_address] Yes Yes System Endpoint Address
Contact Trace transfer_completed_utc DATE [transfer_completed_utc] Yes Yes Transfer Completed Timestamp
Contact Trace transferred_to_endpoint_address STRING [transferred_to_endpoint_address] Yes Yes Transferred to Endpoint Address
Contact Trace transferred_to_endpoint_type STRING [transferred_to_endpoint_type] Yes Yes Transferred to Endpoint Type
Queue Interval abandoned_time NUMBER [abandoned_time] Yes Yes Abandoned Time
Queue Interval acw_time NUMBER [acw_time] Yes Yes Agent After Contact Work Time
Queue Interval agent_interaction_time NUMBER [agent_interaction_time] Yes Yes Agent Interaction Time
Queue Interval agent_on_contact_time NUMBER [agent_on_contact_time] Yes Yes Agent Queue Contact Time
Queue Interval answered_time NUMBER [answered_time] Yes Yes Answered Time
Queue Interval api_contacts NUMBER [api_contacts] Yes Yes API Contacts
Queue Interval api_contacts_handled NUMBER [api_contacts_handled] Yes Yes API Contacts Handled
Queue Interval callback_contacts NUMBER [callback_contacts] Yes Yes Agent Callback Contacts
Queue Interval callback_contacts_handled NUMBER [callback_contacts_handled] Yes Yes Callback Contacts Handled
Queue Interval contact_flow_time NUMBER [contact_flow_time] Yes Yes Contact Flow Time
Queue Interval contact_handle_time NUMBER [contact_handle_time] Yes Yes Contact Handle Time
Queue Interval contacts_abandoned NUMBER [contacts_abandoned] Yes Yes Contacts Abandoned
Queue Interval contacts_abandoned_15_secs NUMBER [contacts_abandoned_15_secs] Yes Yes Contacts Abandoned in 15 Seconds
Queue Interval contacts_abandoned_20_secs NUMBER [contacts_abandoned_20_secs] Yes Yes Contacts Abandoned in 20 Seconds
Queue Interval contacts_abandoned_25_secs NUMBER [contacts_abandoned_25_secs] Yes Yes Contacts Abandoned in 25 Seconds
Queue Interval contacts_abandoned_30_secs NUMBER [contacts_abandoned_30_secs] Yes Yes Contacts Abandoned in 30 Seconds
Queue Interval contacts_abandoned_45_secs NUMBER [contacts_abandoned_45_secs] Yes Yes Contacts Abandoned in 45 Seconds
Queue Interval contacts_abandoned_60_secs NUMBER [contacts_abandoned_60_secs] Yes Yes Contacts Abandoned 60 Seconds
Queue Interval contacts_abandoned_90_secs NUMBER [contacts_abandoned_90_secs] Yes Yes Contacts Abandoned in 90 Seconds
Queue Interval contacts_abandoned_120_secs NUMBER [contacts_abandoned_120_secs] Yes Yes Contacts Abandoned in 120 Seconds
Queue Interval contacts_abandoned_180_secs NUMBER [contacts_abandoned_180_secs] Yes Yes Contacts Abandoned 180 Seconds
Queue Interval contacts_abandoned_240_secs NUMBER [contacts_abandoned_240_secs] Yes Yes Contacts Abandoned in 240 Seconds
Queue Interval contacts_abandoned_300_secs NUMBER [contacts_abandoned_300_secs] Yes Yes Contacts Abandoned in 300 Seconds
Queue Interval contacts_abandoned_600_secs NUMBER [contacts_abandoned_600_secs] Yes Yes Contacts Abandoned in 600 Seconds
Queue Interval contacts_answered_15_secs NUMBER [contacts_answered_15_secs] Yes Yes Contacts Answered in 15 Seconds
Queue Interval contacts_answered_20_secs NUMBER [contacts_answered_20_secs] Yes Yes Contacts Answered in 20 Seconds
Queue Interval contacts_answered_25_secs NUMBER [contacts_answered_25_secs] Yes Yes Contacts Answered in 25 Seconds
Queue Interval contacts_answered_30_secs NUMBER [contacts_answered_30_secs] Yes Yes Contacts Answered in 30 Seconds
Queue Interval contacts_answered_45_secs NUMBER [contacts_answered_45_secs] Yes Yes Contacts Answered in 45 Seconds
Queue Interval contacts_answered_60_secs NUMBER [contacts_answered_60_secs] Yes Yes Contacts Answered in 60 Seconds
Queue Interval contacts_answered_90_secs NUMBER [contacts_answered_90_secs] Yes Yes Contacts Answered in 90 Seconds
Queue Interval contacts_answered_120_secs NUMBER [contacts_answered_120_secs] Yes Yes Contacts Answered in 120 Seconds
Queue Interval contacts_answered_180_secs NUMBER [contacts_answered_180_secs] Yes Yes Contacts Answered in 180 Seconds
Queue Interval contacts_answered_240_secs NUMBER [contacts_answered_240_secs] Yes Yes Contacts Answered in 240 Seconds
Queue Interval contacts_answered_300_secs NUMBER [contacts_answered_300_secs] Yes Yes Contacts Answered in 300 Seconds
Queue Interval contacts_answered_600_secs NUMBER [contacts_answered_600_secs] Yes Yes Contacts Answered in 600 Seconds
Queue Interval contacts_handled NUMBER [contacts_handled] Yes Yes Contacts Handled
Queue Interval contacts_handled_incoming NUMBER [contacts_handled_incoming] Yes Yes Contacts Handled Incoming
Queue Interval contacts_handled_outbound NUMBER [contacts_handled_outbound] Yes Yes Contacts Handled Outbound
Queue Interval contacts_held NUMBER [contacts_held] Yes Yes Contacts Held
Queue Interval contacts_hold_agent_disconnect NUMBER [contacts_hold_agent_disconnect] Yes Yes Contacts Hold Agent Disconnect
Queue Interval contacts_hold_customer_disconnect NUMBER [contacts_hold_customer_disconnect] Yes Yes Contacts Hold Customer Disconnect
Queue Interval contacts_hold_disconnect NUMBER [contacts_hold_disconnect] Yes Yes Contacts Hold Disconnect
Queue Interval contacts_incoming NUMBER [contacts_incoming] Yes Yes Contacts Incoming
Queue Interval contacts_missed NUMBER [contacts_missed] Yes Yes Contacts Missed
Queue Interval contacts_queued NUMBER [contacts_queued] Yes Yes Contacts Queued
Queue Interval contacts_transferred_in NUMBER [contacts_transferred_in] Yes Yes Contacts Transferred In
Queue Interval contacts_transferred_in_queue NUMBER [contacts_transferred_in_queue] Yes Yes Contacts Transferred In Queue
Queue Interval contacts_transferred_out NUMBER [contacts_transferred_out] Yes Yes Contacts Transferred Out
Queue Interval contacts_transferred_out_external NUMBER [contacts_transferred_out_external] Yes Yes Contacts Transferred Out External
Queue Interval contacts_transferred_out_internal NUMBER [contacts_transferred_out_internal] Yes Yes Contacts Transferred Out Internal
Queue Interval contacts_transferred_out_queue NUMBER [contacts_transferred_out_queue] Yes Yes Contacts Transferred Out Queue
Queue Interval customer_hold_time NUMBER [customer_hold_time] Yes Yes Customer Hold Time
Queue Interval interval_duration NUMBER [interval_duration] Yes Yes Agent Interval Duration
Queue Interval queue_count NUMBER [queue_count] Yes Yes Queue Interval Count
Queue Interval queue_interval_end_utc DATE [queue_interval_end_utc] Yes Yes Interval End Timestamp
Queue Interval queue_interval_start_utc DATE [queue_interval_start_utc] Yes Yes Interval Start Timestamp
Queue Interval queue_name STRING [queue_name] Yes Yes Queue Name