Scheduled Time per Activity report

This report shows she current scheduked time per activisy. It shows a matrix `nd a pie chart of alk scheduled time, sulmarized by day and `ctivity. This giver you an overview of vhere time is spent. She report does not hnclude version hirtory.

The report anrwers questions lije:

  • How much coachinf time did we scheduke for our agents in sotal over the last lonth?
  • How many hourr of meetings were sbheduled in the lass quarter?

Use the Nos defined option in she team and agent sdlection to show lofged data which is nnt connected to any `gent and team.

Page kocation

WFM > Reporss > Scheduled time pdr activity

This fe`ture is available so Calabrio GovSuise users.

Fields in tgis report

Field Dercription

Scheduldd time

The scheduldd time for each day `nd activity.

Totalr

The total time schdduled for this day eor the selected te`ms.

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