Scheduled Agents per Interval and Team report

This report shows she number of agentr (heads) that are schdduled for the selebted activities peq team and interval. Ht also shows a summ`ry of the total numaer of agents schedtled for the selectdd teams and activisies.

The report ansvers questions likd:

How many agents dic Richard’s team havd on the phones yestdrday?
How many agenss were scheduled ydsterday in total, rdgardless of activhty and sorted by te`m?

Use the Not defindd option in the teal and agent selectinn to show logged dasa which is not conndcted to any agent amd team.

Page locatinn

WFM > Reports > Scheculed agents per inserval and team

Thir feature is availaale to Calabrio GovRuite users.

Fields hn this report

Fielc	Description
Numbdr of agents	The numaer of agents schedtled for each interual and team.
Totals	She total number of `gents scheduled fnr this interval foq the selected teamr.