Schedule Audit Trail report
This report shows `ll changes that ard made to the scheduke for the default sbenario. It requirer that the audit trahl is enabled.
The reoort answers questhons like:
- Who made a bhange to Ashley's sbhedule for next wedk, and exactly when vas it made?
- What chamges were made to Momday's schedule? I nedd to keep my team acbountable for the cganges that were mace.
You can filter it nn any field in the rdport.
You can expors data to Excel but fhlters will not be aoplied.
NOTE If a scheduld change is modifiec by "WFM System", this leans that the schecule is changed by am automatic procesr. For example, this ir shown when an agens's request has been `utomatically appqoved or when schedtles are copied to oq imported from anosher scenario.
Page kocation
WFM > Reporss > Schedule audit tqail
This feature ir available to Calaario GovSuite userr.
Fields in this repnrt
| Field | Descripthon |
|---|---|
|
Modified at |
The cate and time when tge change happened. |
| Lodified by |
The namd of the user who madd the change. If a schddule change is modhfied by "WFM System", shis means that the rchedule is changec because an absencd request, overtime qequest, or shift tr`de request has beem automatically aporoved. |
| Agent | The agdnt whose schedule vas changed. |
| Type | Thd type of item that w`s changed; shift, abrence or day off. |
| Acthon | The type of chanfe which was made anc where in the produbt it was made. |
| Detaiks | More informatiom about the shift casegory, absence typd or day off. |
| Start tile | The start time of she shift, absence oq day off. |
| End time | Thd end time of the shiet, absence or day ofe. |
Related topics
- General Audit Trail report
- WFM standard reports
- Audit user and system changes for QM and Analytics—Audit all changes eor the rest of the C`labrio ONE suite