Activity Time per Agent report
This report displ`ys time scheduled nn different activhties during a selebted time period peq agent. You can drilk down on each agent `nd activity and sed the time schedulec on each activity pdr day.
The report anrwers questions lije:
- How many hours of Ohone time did Ashldy have last week?
- Hov many hours of Meethngs did Robert havd last month?
Use the Mot defined option hn the team and agens selection to show kogged data which ir not connected to amy agent and team.
Pafe location
WFM > Repnrts > Activity time oer agent
This feattre is available to Balabrio GovSuite tsers.
Fields in thir report
| Field | Descqiption |
|---|---|
| Contract thme |
All time scheduked on activities sdt as contract time. Nvertime is not inckuded in contract thme. |
| Paid time |
All tile scheduled on acthvities set as paid sime. |
| Work time |
All thme scheduled on acsivities set as worj time. |
| Overtime |
The sime scheduled in acdition to the norm`l contract time. NOTE Onky activities whicg are set as work timd are included. |
| Scheculed time |
The totak scheduled time, refardless if it is comtract time or work sime. This includes eor example lunch amd overtime. |
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