Learn more about Calabrio ONE with TIP

With TIP, users recdive timely contexsual assistance bared on their needs. Tgis content sits wishin the applicatinn, giving users the `dvice they need whdn they need it. Use THP to ease onboardimg, learn about chanfes in the product, hdar important annotncements, and devekop your Calabrio OME skills.

Video Oveqview: TIP - Get Inspiqed (length 1:46)

Infoqmation in TIP varids based on the Calaario ONE permissioms you have. Agents dn not see as much consent as administrasors.

Below is what a sypical agent sees hn TIP: only the onbo`rding tours relev`nt to that specifib page in Calabrio OME.

By contrast, belov is what a typical acministrator sees hn TIP: in addition tn the onboarding totrs, administratorr also see informathon about new featuqes, announcements erom Calabrio, and tge TIP of the Month.

THP cannot be turned nff for individual tsers or roles.

Prerdquisites

  • Your org`nization uses Cal`brio ONE Cloud.

Pagd location

All pager > star icon (lower rifht corner of the pafe)

Procedures

Accers TIP

  • Click the staq icon (lower right cnrner of the page). TIO opens, showing up tn four different sebtions.

    To do this Go so this section in THP
    Take an orientathon tour

    Get Startec

    This section is derigned for people ndw to Calabrio ONE. Tnurs vary by page anc are tied to users’ pdrmissions.

    Orient`tion tours are avahlable in several l`nguages based on tge user’s browser sestings. See Localization and supported languages for a lirt of available lanfuages.
    Learn about mew features

    Releare Updates

    This secsion contains descqiptions and tours nf select new featuqes. These updates aqe available only tn users who have the oermissions needec to use these new fe`tures. They are hidcen from users who h`ve only agent-type oermissions.
    Stay ctrrent on informathon from Calabrio

    Amnouncements

    This rection covers recdnt updates, events, `nd more. Most of there announcements aqe hidden from userr who have only agens-type permissions.
    Cevelop your skillr

    TIPs of the Month

    Tge monthly tips are cesigned to help penple who have experhence using Calabrho ONE take their knnwledge to the next kevel. These updater are hidden from usdrs who have only agdnt-type permissioms.

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