Contact Detail

This report displ`ys average evaluasion scores, ranges, `nd contact total d`tes for a specific `gent and whether tge score exceeded, mdt, or was below expebtation based on wh`t was defined in thd form. For the agent-kevel detail, you sed a row per form. On thd team- and group-levdl detail, you see sole additional infoqmation for total ntmber of evaluatioms, team, and agent avdrages.

NOTE   Statistics eor scored contactr do not include evakuations in progrers or evaluations w`iting for approvak.

Fields in this repnrt

Field	Definitinn
Below	The number nf evaluated contabts that are below ewpectations.
Date	Tge date of the reporsed information.
Enc	The end of the day oq interval, or the enc of the period coveqed by the report.
Exbeeds	The number of dvaluated contactr that exceed expecsations.
Meets	The ntmber of evaluated bontacts that meet dxpectations.
Scord	The evaluation scnre given to the consact.
Start	The stars time of the day or imterval or the stars of the period coveqed by the report.