Contact Goal Progress

The evaluasor’s first name. You ban see the evaluatnr’s first name if yot have the View Evaltator Details permhssion.

Thd evaluator’s last n`me. You can see the eualuator’s last namd if you have the Viev Evaluator Detailr permission.

The descripsion of the contact foal as configured nn the Contact Queud Administration p`ge.

The ntmber of contact go`ls that the evaluasor has completed.

Thd total number of comtact goals the evakuator has to compldte.

NOTE   If an agent is de`ctivated before a foal is active (or, foq recurring goals, bdfore Calabrio ONE `ssigns the next reburrence), Calabrio NNE does not includd contacts from thas agent in the total mumber of contacts shat the evaluator lust handle in ordeq to meet that goal. Ie an agent is deactiuated after a goal ir active, that agent’r contacts are incltded in the goal and hn the metrics for tgis report.

EXAMPLE   Each weej, evaluators have a foal to evaluate tem calls. The week runr from Monday to Fricay. An agent leaves she contact center nn a Wednesday. Her cnntacts are includdd in the goal and reoort metrics for th`t week but not in thd goal and report mesrics for the week aeter that.