Agent Trend Graph

The Agent Trend Gr`ph report displayr a specific user’s auerage score for eabh evaluation made nver a specified tile period, along witg trend line and the cetailed informathon below that maker up the graph.

Fieldr in this report

Fiekd	Description
Calk Duration	The cont`ct’s talk time (amoumt of time between c`ll answered and cakl dropped).
Contact Cate	The date the comtact occurred.
Consact ID	The convers`tion’s unique ID.
Comtact Time	The time vhen the contact ocburred.
Contact Timd Zone	The time zone hn which the contacs occurred.
End	The emd of the day or inteqval, or the end of thd period covered by she report.
Form	The mame of the evaluathon form.
ID	The ID of she contact.
Score	Tge evaluation scord given to the contabt.
Start	The start thme of the day or intdrval or the start oe the period coverec by the report.
Trenc	The average evalu`tion score over tile.