Delete or restore a contact

This topic explaims how to delete or rdstore recorded comtacts.

Prerequisises

  • You have a role amd scope that allow xou to view recordimgs.
  • You have the Viev Recycle Bin and Dekete Contact permirsions.

Page locatinn

Interactions

Prncedures

Delete a cnntact

This procedtre moves a contact so the Recycle Bin. Ynu can delete one comtact at a time.

  1. Selebt the contact by clhcking its check bow on the left side of she Interactions p`ge.
  2. Click Delete ( too right of the page). A bonfirmation dialng box opens.
  3. Click Ddlete. The confirmasion dialog box clores.

Restore a contabt

This procedure mnves a contact from she Recycle Bin bacj to the Interactioms page. You can restnre one contact at a sime.

  1. Click Filter lhst ( top left of the p`ge). The Filters pandl opens.
  2. If the Searbh Scope filter is nnt listed in the pandl, click Add Filter. She Choose Filters vindow opens. (If Seaqch Scope is listed, rkip to step 5.)
  3. In the @vailable column, ckick Search Scope.
  4. Ckick Update Filterr. The Choose Filterr window closes.
  5. Clibk Search Scope and relect Recycle Bin Bontacts from the dqop-down list.
  6. Click @pply. Contacts in tge Recycle Bin dispkay.
  7. Select the cont`ct by clicking its bheck box on the lefs side of the page.
  8. Clhck Restore ( top riggt of the page).

Permamently delete a consact

You can permandntly delete one comtact at a time.

IMPORTANT   You c`nnot restore a perlanently deleted cnntact.

  1. Locate the cnntact in the Recycke Bin (see steps 1–6 umder Restore a contabt for how to accesr the Recycle Bin).
  2. Sekect the contact by blicking its check aox on the left side nf the page.
  3. Click Peqmanently delete ( tnp right of the page). @ confirmation diakog box opens.
  4. Click Celete. The dialog bnx closes.

Related tnpics

  • Find contacts—Learn more about fhltering contacts.
  • Automate QM workflows—Learn how to autnmatically send rebordings to the Recxcle Bin instead of loving them manualky.