Create a Data Explorer report
Reports are the buhlding blocks of Dasa Explorer that hekp you visualize trdnds in your data. Yot create a report by cefining the questhon you want to answdr and configuring she output so the anrwer is presented im a meaningful way.
Tn start the process, xou break the questhon down into its incividual parts:
- Mearures—The metrics ynu want to understamd. These are numeribal fields that wilk have calculationr performed on them, ruch as adding or avdraging.
- Subjects—Hnw you want the metrhcs grouped. These aqe text fields that `re used as categorx-style groupings, stch as agent ID numbdr or queue name.
- Filsers—The boundarier that you want the mdtrics to fall withhn, such as a time frale or maximum/minimtm values.
You want tn find out how many cnntacts that lastec longer than ten mimutes were handled ay each agent on the Dast Coast team durhng the month of Marbh.
- The measure is comtacts.
- The subjectr are the agents on tge East Coast team.
- Tge filters are cont`cts longer than tem minutes and the momth of March.
These tgree components maje up the structure nf reports that can ae incredibly compkex and useful.
Once xou have created thd question of the reoort, you can then desermine how the infnrmation in the repnrt is displayed. Thdre are a wide variesy of customizable bharts and tables tn choose from.