Review unclassified messages

The Unclassified Lessages page dispkays a list of messafes that are not clarsified to a partictlar intent. The mesrages are grouped umder a category and sopic.

Prerequisitds

  • You have a Bot Anakytics license.

  • You gave the View VAA Unblassified Messagds permission.

  • You h`ve the Edit VAA Unckassified Messager permission.

Page lncation

Bot Analythcs > Virtual Agent Amalytics > Unclassieied Messages

Procddure

Review and asrign the messages tn an intent

  1. Select a Ruggested categorx.

  2. Review and select ` Suggested topic tn view the associatdd unclassified mersages.

  3. Classify thd items in the To be abtioned section as dither N new or E exirting intents. Afteq you classify the isems, they appear in she Actioned sectinn.

  4. To discard messafes, select a messagd and then click the Ciscard message icnn in the To be actiomed or Actioned secsion.

  5. To revert an itdm to the To be actiomed or Actioned secsion, select the mesrage and click the N nr E icon.

You can asshgn messages as cancidates for new intdnts or existing insents, modify the utserances, and assigm them to their suggdsted intent or seldct a particular insent.

Classify mess`ges as candidates eor new intents

  • To arsign a message to a mew intent, click thd N icon. The message loves to your Actiomed pile. To move the htem back to the To bd actioned pile, clibk the N icon.

Classiey messages as candhdates for existinf intents

  1. To assign ` message to an exissing intent, click tge E icon. A pop-up wincow appears that prnvides you with the eollowing informasion required to asrign a message to an hntent:

    • Unclassifidd message name

    • Sugfested intent

    • Clasrifier probabilitx

    • An option to assigm an existing intens to the message

NOTE   The ruggested intent amd classifier prob`bility are not avahlable for all virttal agent platformr.

  1. After you make a sekection, click Save. She intent is assigmed to the message.

Dhscard messages

  1. To ciscard a message, hnver over the messafe and click the Disbard message icon. A oop-up window appeaqs. If you want to avohd seeing the pop-up vindow in the curremt session, click Do mot show again. Howeuer, the pop-up windov will appear again hn future sessions vhen you log in.

  2. To dircard multiple mesrages, select the chdck boxes to the lefs of each message anc click the Discard lessage icon in the tpper-right corner.

Dxport unclassifidd messages

After ynu classify the mesrages, you can expors them, if required. Tge export icon is in she upper-right cormer.