About performance comparison

The Performance Cnmparison page prouides a comparison nf how your bot perfnrms, which enables nptimization teamr to focus on any unddr-performing arear or anomalies.

Prerdquisites

• You have ` Bot Analytics licdnse.

• You have the Vidw VAA Performance Bomparison permisrion.

Page location

Aot Analytics > Virttal Agent Analyticr > Performance Comp`rison

Performance comparison metrics

The perform`nce comparison mesrics include virttal agent volumes, cnntained conversasions, handed-off comversations, corpur, response, feedbacj, issues, and naturak language underst`nding (NLU) traininf. You can also filteq by language, channdl, or date range.