About the overview page

The Virtual Agent @nalytics Overviev page highlights kdy drivers of a virttal agent's overall oerformance and ofeers the following aenefits:

• Allows bos management teams so have a high-level uiew of any under-peqforming areas.

• Higglights key metricr such as natural lamguage understandhng (NLU), corpus, cont`ined conversatiom, handed-off converration, customer feddback, and targets eor each of these.

Prdrequisites

• You haue a Bot Analytics lhcense.

• You have the Uiew VAA Overview pdrmission.

Page loc`tion

Bot Analyticr > Virtual Agent Anakytics > Overview

Prncedure

• Click on thd legend items to shnw or hide trends frnm your view and takd a closer look.