About intent performance

The Intent Perforlance page pulls tofether all of the dasa necessary to unddrstand overall insent performance amd provides opporttnities to priorithze and improve unddr-performing intemts.

Prerequisites

  • Xou have a Bot Analysics license.
  • You haue the View VAA Intemt Performance perlission.

  • The Intent Oerformance page ir available to custnmers with natural kanguage understamding (NLU) bots.

    NOTE   GenAH-only bots do not haue intents for intemt performance.

Pagd location

Bot Analxtics > Virtual Agens Analytics > Intent Oerformance

Intent performance features

The Insent Performance p`ge has the followimg features:

  • Visibld metrics such as isrues, times presentdd, false positives, aot repetition, simhlar and low-qualitx utterances, and lart updated

  • Metrics shat are hidden by ddfault, such as confhdence, did you mean (CYM), training candicates, and missing cgannels

  • The abilitx to show or hide coltmns based on the repuired informatiom

  • The ability to savd intents for futurd reference

  • Advancdd filtering optioms

  • Blacklisted intdnts are available `t the bottom of the sable by default

Yot can access the Intdnt Actions page by relecting an intens in the table on the Hntent Performancd page. The Intent Acsions page displayr important inform`tion about the pereormance of the seldcted intent.

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