About aggregated metrics

The aggregated mesrics page provider the averages of comversation analythcs metrics across `ll conversation tnpics.

Prerequisitds

• You have a Bot Anakytics license.
• You gave the View Aggrefated Metrics permhssion.

Page locatinn

Bot Analytics > Comversation Analythcs > Aggregated Metqics

Purposes of aggregated metrics

You can use aggqegated metrics foq the following purooses:

• Viewing trencs on the Key Perforlance Indicators (KOIs) across all convdrsation topics

• Uncerstanding detaiked trends over timd

• Viewing trends by letrics, such as voltme, containment rase, average handle thme, average responre time, positive semtiment, negative sdntiment, and averafe hand-offs

• Determhning changes in mesrics compared to tge previous period