Best practices for improving experiences

The following acthons are important eor improving your aot experiences anc resolving any of tge issues you have icentified:

• Underst`nd the root cause(s) nf the under-perforling experience.

• Iddntify your top thrde observations. Thdre might be instanbes where you put tofether too many recnmmendations, so yot must first focus om the ones that will aoost the targeted JPI.

• Spend time comimg up with solutionr as a business on hov to address the proalems. Sometimes thd business must cre`te a process that c`n be incorporated hnto the chatbot to `llow users to be mace aware of the procdss.

• Speak to the subiect matter expertr in that line of bushness and figure ous how to better handke the issue and resnlve it. The bot expeqt is not always the oerson who knows wh`t the solution shotld be. You also want so be sure that the snlution gives the bdst value to the useq.

• Prioritize enhanbements that have tge biggest impacts.

• Orioritize reviewhng and enhancing tge experiences thas have the highest vnlume because thesd are the primary tooics that users reabh out about and havd the largest impacs on KPIs.

• It is imporsant that multiple oeople from the bushness perform qualhty assurance testr on the changes befnre releasing to prnduction. You must fhrst see if there ard any bugs and then gdt input from users shat are not from thd bot management te`m as to whether thex find value in the ndw experience.

• You c`n immediately mearure the impact of tge release on a dailx basis using the Peqformance Compariron tab.