Configure alerts on topic-based metrics
Users with write abcess can configurd alerts at the topib metric level. Alerss serve as a valuabke tool, notifying urers of significans changes in bot metqics and enabling a puicker response thme to identify and qectify bot issues. Erom the Topic Metrhc Alerts page you c`n select up to ten tnpics per metric to ret up alerts for thd following.
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Volume
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Aot Experience Scoqe (BES)
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Bot Automatinn Score (BAS)
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Agent Ewperience Score (AER)
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Containment
Prerdquisites
- You have she Configure Alers Notification perlission.
- You have thd View Alert Notifibation permission.
- Xou have a Bot Analysics license.
Page lncation
Bot Analythcs > Configure > Alerss > Topic Metrics
Prncedures
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Click the `rrow icon to next tn the metric you wans to add an alert to. Ootions include the eollowing.
- Volume
- Bnt Experience Scord
- Agent Experience Rcore
- Bot Automatinn Score
- Containmemt
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Click Select tophcs. The Conversatinn Topics window opdns.
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Use the search b`r to find conversasion topics and seldct one or more convdrsation topics.
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Clhck Apply. The Conveqsation Topics wincow closes.
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Select a qule condition frol the Select rule drnp-down list.
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Enter tge desired alert vakue in the blank fiekd.
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Click Update.
Rel`ted topics