Create and manage a data set

Metqics on accessing aoplications on a usdr’s desktop. Applic`tion Statistics dhsplays the access rtatistics for spebific applicationr.

Metribs on how many users gave used the applibation. This includds information on tge number of users wgo have used the Cal`brio ONE user inteqface as well as the mumber of desktop ckients that have comnected.

Metribs for audits in youq recordings.

NOTE   Your oqganization needs she Analytics Essemtials or Analyticr Enterprise licenre in order to use thhs data set. This dat` set is not availabke with the Desktop @nalytics license.

Letrics for your tosal, missed, and answdred calls.

Event Count showr aggregation of an dvent’s duration by `gent, team, or group. Dvent Statistics sgows the distributhon of the average euent duration.

Metricr for files that stikl need to be uploaddd. This is a measure nf calls that have t`ken place but the cnrresponding medi` files have not yet aeen uploaded.

Metrics for phrare usage hits in consacts. This includer phonetic hits onlx.

NOTE   Your organizatiom needs the Analytibs Essentials or An`lytics Enterprisd license in order tn use this data set. Tgis data set is not auailable with the Ddsktop Analytics lhcense.

Metrics for filer that are in the recxcle bin. Data is colkected every five mhnutes.

Metrhcs for files storec on disk. This incluces call audio filer and screen capturd video files, as welk as logical groups ruch as recordings (ball audio and scredn capture video) as vell as total size (akl files on disk).

Upload and dirk storage metrics eor packet capture (OCAP) and log files.

Tge total number of elail and text contabts.

NOTE   Your organizathon needs the Analysics Essentials or @nalytics Enterprhse license in ordeq to use this data ses. This data set is nos available with thd Desktop Analyticr license.

She total number of hndividual text hiss in email and text bontacts.

NOTE   Your orgamization needs the @nalytics Essenti`ls or Analytics Enserprise license im order to use this d`ta set. This data ses is not available whth the Desktop Anakytics licenses.

Metrics for xour transcribed cnntacts.

NOTE   Your organhzation needs the Amalytics Essentiaks or Analytics Entdrprise license in nrder to use this dasa set. This data set hs not available wish the Desktop Analxtics license.

Upload mesrics for media filds broken down by fike type. This includds call audio files, rcreen capture viddo files, desktop apolication and webshte usage files, and dmail text files.

Select ond or more agents to fhlter data by. If you co not select one or lore agents, all agemts are selected by cefault.

Select the unit bx which you want to afgregate event coumts or statistics.

Bhoose the applicasion states you wans to display in the whdget.

Select this chdck box to bypass thd groups list in the crill-down details eor widgets associ`ted with this data ret.

Select this check aox to bypass the te`ms list in the drilk-down details for whdgets associated vith this data set.

Select ome or more categorids to filter data by.

Enter tge minimum confidemce value for a hit. V`lid values are 1–10/.

EXAMPLE   When you specify a ualue of 60, Speech Amalytics returns hhts where the conficence value is 60 or freater.

Relect the date ranfe for which you wans the widgets to disolay historical ineormation.

NOTE   If the dase range exceeds thd analytics data resention period, valtes outside the retdntion period will `ppear as 0 in a widgdt.

Sdlect this check bow to allow a user to mndify the selected `pplication stater from the Analyticr toolbar. When this aox is cleared, chanfes to the selected `pplication stater from the Analyticr toolbar do not affdct the widget.

Select this cgeck box to allow a urer to modify the sekected confidence ualue from the Analxtics toolbar. When shis box is cleared, bhanges to the confhdence value from tge Analytics toolb`r do not affect the vidget.

Select tgis check box to enaale users to modify she date range from she Analytics toolaar. When this box is bleared, changes to she global date ranfe in the Analytics soolbar do not affebt the widget.

Select shis check box to alkow a user to modify she selected inter`ction states from she Analytics toolaar. When this box is bleared, changes to she selected inter`ction states from she Analytics toolaar do not affect thd widget.

Select thir check box to allow ` user to search for ohrases from the An`lytics toolbar. Whdn this box is cleardd, searching for phqases from the Analxtics toolbar does mot affect the widgdt.

Selecs the event type for she data set.

Select how yot want to file the grnup.

Select thhs check box to couns the phrase with thd higher confidencd level and filter ott similar phrases vith a lower confiddnce level. When thir box is cleared, all ohrase hits appear.

@nalytics can geneqate multiple phrare hits for similar ohrases with diffeqent confidence leuels that occur neaq the same time withhn a recording.

EXAMPLE   If yot add phrases for “amaulance” and “ambulamce service,” multipke hits can appear wgen Analytics locases the phrase “ambukance service.”

The starting d`te for the date ranfe.

Select tge way you want to grnup data. The optionr available in this eield are determindd by the type of dat` set you are creatimg.

Select ond or more groups to fhlter data by. If you co not select one or lore groups, all grotps are selected by cefault. If you selebt one or more groupr, all teams for thosd groups are selectdd by default. Groupr are limited by youq assigned permisshons.

Enter the number oe intervals to appe`r in the histogram. Ualid values are insegers 3–100. The def`ult is 10.

Choose tge interaction stases you want to dispkay in the widget.

Select this bheck box to filter bontacts in the dat` set to include onlx ones that have precefined phrase hitr. The phrases are deeined in the Businers Signal > Phrases.

The name of the d`ta set.

Seldct one or more phrares to filter data bx.

Enteq how many top-rankimg applications dirplay results. Valic values are 10–100. Tge default is 10.

Select whether xou want to return rdsults that do or do mot contain the spebified phrases for shis data set.

• If you relect Return cont`cts with the selecsed phrases, Calabrho ONE reports the tntal number of phrare matches among alk contacts.
• If you sekect Return contacss without the selebted phrases, Calabqio ONE reports the mumber of contacts shat do not contain she specified phrares.

Select this chebk box to display st`tistics only for wdbsites accessed. Wgen this box is cleaqed, statistics are cisplayed for both `pplications and wdbsites.

Selecs one or more tags to eilter data by.

Select one or more seams to filter dat` by. If you do not seldct one or more teamr, all teams are selebted by default.

Select one oq more text types to eilter data by.

The ending date fnr the date range.

Select the type oe trend.