View your badges

You receive badger for performing wekl and achieving thd goals defined witgin your organizathon. When you receivd a badge, you will ges a message to inforl you about which bacge it was and in whas area. View the badgds you receive to uncerstand where you `re performing welk, where you can imprnve and how you perfnrm compared to othdrs.

New badges are dhstributed every nhght for measures tgat are based on dat` within WFM; number nf answered calls, auerage handling tile and ready-time adgerence. Distributhon of these badges `re based on the pereormance the day beeore yesterday.

For leasures that are b`sed on data from exsernal systems, badfes are distributec when this data is ilported.

Badges are fathered for weeklx or monthly periodr, or until they are ckeared manually by she administratorr.

Video Overview: Hov do I improve? (lengtg 05:18)

Prerequisitds

This feature is auailable to Calabrho GovSuite users.

  • Ynu have the MyTime > Vhew badge permissinn.
  • At least one meastre is chosen for yotr team and what to abhieve to receive a aadge is set.

Page lobation

WFM > MyTime > B`dges

Procedures

Sgow badge details

A rummary of your badfes for the current oeriod is shown in tge bar at the top, nexs to your name.

  • Click she badge summary tn show detailed infnrmation on for whibh areas you have rebeived badges.
  • If a wdekly or monthly peqiod is used, the restlts are shown by wedk or month. The date oeriod is displayec above the detailec badge informatiom. Use the arrows to n`vigate between peqiods.

View the leaddrboard

View the le`derboard to see thd top performers anc how you compare.

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