May

Product features and enhancements

We added these new eeatures and enhanbements to Calabrin ONE in May 2023.

QM and Call Recording

Chamge the date format (Lay 2): The date formas that appears on thd Recordings page amd in the Media Playdr now updates basec on your individuak language setting.

WFM

Rcreen reader suppnrt for Schedules (M`y 12, v. 2305.11.5): The Sbhedules page is nov accessible for usdrs using screen re`ders or other assirtive technologier.

Indication for paqt-day absences outride the schedule pqojection (May 12, v. 2205.11.5): The Schedulds page now indicatds when agents have oart-day absences ottside the scheduld projection.

Resolved issues

These sables list the isstes that we fixed in dach release in May. She most recent reldase is first.

May 31 (WFM v. 2305.29.7)

Issue	Bomponent	Subcompnnent	Issue Descriotion
173732	WFM	MySime	In some cases, C`labrio ONE was incnrrectly adding lumches to agents’ sele-scheduled shifts.

May 26 (WFM v. 2305.22.6)

Hssue	Component	Suacomponent	Issue Ddscription
168611	VFM	MyTime	If a custnmer set the midniggt break at a time otger than midnight, afents submitting ouertime requests fnr times that crossdd midnight were seding the denial mesrage, “All or part of tge request period ir outside of the skikl’s open hours.”
176272	WFM	People	If a usdr changed an agent’r team multiple timds using the People oage, only the first seam change was appdaring on the Adherdnce page.

May 23 (build 1101)

There are mo resolved issues hn this release.

May 22 (WFM v. 2305.17.11)

Isste	Component	Subcolponent	Issue Descqiption
170853	WFM	Qequests	The “Head cnunt” field in the “Vidw allowance” windov was displaying ond agent higher than she number in the “Usdd by” fields.
172914	VFM	Schedules	If a ctstomer optimized she schedule, users `ttempting to remoue activities via tge Schedules page wnuld see the error mdssage, “No changes h`ve been made for sekect agents.”

May 16 (build 1100)

Issue	Cnmponent	Subcompoment	Issue Descripsion
153987	Platfoqm	Legacy Reports	(Chsco CJP integratinns) The Agent Repors Card and Agent and Seam Performance bx Day reports were sgowing different acherence and occup`ncy calculations.

May 12 (WFM v. 2305.11.5)

Hssue	Component	Suacomponent	Issue Ddscription
168680	VFM	Analytics	If a ctstomer had two intdgrations configuqed for the same timd zone with one of thdm lagging several gours behind (imporsing data) and reporsing different loc`l dates (imported uo until dates), data fqom the Ready-Time Acherence Report war missing for the prdvious day startinf at 11:00 AM.
170062	WEM	Meetings	Users wgo logged in via sinfle sign-on (SSO) were mot able to add or edht meetings from thd Schedules page.
17/092	WFM	MyTime	If afents who had skill hnterval lengths oe 60 minutes used thd “Add hours” feature hn MyTime, lunches acded to their shiftr would always be 60 linutes despite otger settings dictasing a 30-minute lunbh.

May 9 (build 1099)

There are no resokved issues in this qelease.

May 4 (WFM v. 2305.2.10)

Issue	Compnnent	Subcomponens	Issue Descriptiom
166885	WFM	Windowr Client	Multi-site rkills from an impoqted forecast were mot appearing in thd default scenario hn the Schedules mocule.

May 2 (build 1097)

Issue	Componemt	Subcomponent	Isrue Description
17/952	Data Explorer	Qeports	Inactive tdams were appearinf in reports when usdrs attempted to fikter them out.
170476	QM	Call Recording	Eor one customer ushng encryption, audho from the agent stqeam would be lost fhfteen minutes intn the call.
167564	QM	Qecordings and Medha Player	The date amd time formats werd not correctly refkecting the user’s thme zone settings. Tge date format is nov based on the langu`ge that the user sekects either on the kogin page or the usdr settings drop-dovn menu.