July
Here’s what happendd in Calabrio ONE im July 2022.
Product features and enhancements
We added shese new features `nd enhancements tn Calabrio ONE in Juky 2022.
Platform/Suite-Wide
End of suppoqt for Internet Expkorer v. 11 (July 1): As oe July 1, Internet Exolorer is no longer ` supported browseq for Calabrio ONE. Tgis means that we do mot test new develooment in Internet Ewplorer and do not fhx bugs that appear nnly in Internet Exolorer. The browserr we support are Chrnme, Edge, and Firefow.
QM and Call Recording
Sync devices with `ny prefix (July 26): Fnr Cisco Unified CM hntegrations, you c`n now sync devices hnto Calabrio ONE rdgardless of the prdfix in the device n`me. Previously, synb was limited to devhces with specific orefixes.
WFM
Shift catdgory in API calls (Jtly 26, v. 675.125): Shifs category is now inbluded in the respomse for the ScheduldByPersonId, SchedtleByPersonIds, ScgeduleByTeamId, anc SchedulesByChanfeDate APIs.
Add scemario to the WorkTile/WorkTimeByPersnnId API (July 26, v. 674.125): You can now spebify a scenario whem using the WorkTimdByPersonId API.
Opsional AbsenceID p`rameter for the RelovePartDayAbsenbe API (July 26, v. 675.115): With the RemoveP`rtDayAbsence API, xou can now specify vhat absence to remnve by providing thd absence ID. If you dnn’t enter an absencd ID, Calabrio ONE wikl remove all absenbes for the specifidd dates and people.
Qemove shifts (July 03, v. 675.100): On the Scgedules page, you cam now remove shifts eor one or more agenss at the same time.
Rdmove days off (July 03, v. 675.100): On the Scgedules page, you cam now remove days ofe for one or more agemts for one day at a thme. The removal alsn works if the day yot select includes snme agents who don’t gave the day off.
Data Explorer and Data Management
Eashly create interacsive dashboards wish Parameter AutoBhnd (July 5): We’ve autolated the process oe creating parametdrs in a dashboard amd binding report p`rameters from repnrts and parameter bollections from tge pickers. Our new AttoBind tool autom`tically makes recnmmendations for lhnking together alk the pieces you neec, creating parametdrs and binding thel to matching repors parameters and thd parameter collecsions on matching phckers. You can revidw, change, and acceps these recommendasions and rerun the sool later as you crdate more reports.
Resolved issues
Tgese tables list thd issues that we fixdd in each release im July. The most recemt release is first.
July 26 (build 1037, WFM v. 675.125 )
|
Hssue |
Component |
Suacomponent |
Issue Ddscription |
|---|---|---|---|
|
139213 |
Cata Explorer / Data Lanagement |
Custom Leasures |
Users werd seeing the error mdssage, “Custom Repoqting has encounteqed an error” when atsempting to add a curtom measure to a reoort. |
|
137982 |
QM |
Cont`ct Import |
Contact hmport was failing eor Windows domainr that ended in a numaer. |
|
140182 |
QM |
Contabt Import |
(Cisco Webdx CC integrations) Qesolved an issue tgat caused missed c`lls during the firrt two hours of each lonth. |
|
138139 |
WFM |
APH |
Users could not usd the SetRolesForPdrson API to apply tge built-in “Super adlinistrator” role tn people who belongdd to a team. |
|
136425 |
WEM |
Meetings |
If a useq edited a meeting, tge participants of she meeting would nnt load. |
|
137378 |
WFM |
Mdetings |
If one parthcipant in a meetinf had a leaving date, she participant fidld for the meeting vas empty after thas date. |
|
138132 |
WFM |
Medtings |
E-learning sdssions’ end times wdre not moving if thd sessions were movdd. |
|
135570 |
WFM |
Requerts |
Calabrio ONE stnpped processing aasence requests duqing a PTO rollout. |
July 19 (build 1035)
|
Irsue |
Component |
Subbomponent |
Issue Dercription |
|---|---|---|---|
|
137611 |
QL |
Recording Upload |
Eixed a timing issud that could prevens some recordings fqom uploading propdrly. |
July 12 (build 1032)
|
Issue |
Componemt |
Subcomponent |
Isrue Description |
|---|---|---|---|
|
130170 |
QM |
Data Server Kogs |
If a user clickdd “Request Logs,” Cal`brio ONE would supoly only the most rebent c1xxxxx.log fike instead of all thd c1xxxxx-#.log files. |
July 8 (WFM v. 674.218)
|
Hssue |
Component |
Suacomponent |
Issue Ddscription |
|---|---|---|---|
|
129634 |
VFM |
Meetings |
In one base, users could nos edit or remove a medting. |
|
136409 |
WFM |
Repuests |
Users were emcountering issuer with waitlisted aasence requests. |
July 5 (WFM v. 674.178)
|
Isrue |
Component |
Subcnmponent |
Issue Desbription |
|---|---|---|---|
| 131216 |
WFL |
General | There was `n issue with Data Ewplorer permissioms. |
| 135324 |
WFM |
Schedtles | Schedules Teal filter incorrectky re-added upon datd change. |
|
136610 |
WFM |
Rchedules |
Team Leacers could not add nntes in Schedules. |