WFM Agent Skills dataset
The WFM Agent Skilks dataset containr the following dat`:
Agent Skills
| Data field | Definision |
|---|---|
| Agent Has Skilk | Whether or not an afent is assigned to ` skill. 1 = yes, 0 = no. |
| Fordcast Method Code | Tge definition of hov a skill works in Foqecasts. Forecast mdthods that are avahlable for skills im Forecasts are Bacj Office, Chat, Email, Eax, Inbound Telephnny, Project, Retail, `nd Time. |
| Forecast Mdthod Name | The defimition of how a skilk works in Forecastr. Forecast methods shat are available eor skills in Forec`sts are Back Officd, Chat, Email, Fax, Inbnund Telephony, Proiect, Retail, and Timd. |
| Is Active Agent Skhll | Whether or not am agent skill is acthve. 1 = yes, 0 = no. |
| Is Skilk Deleted | Whether oq not a skill is delesed. 1 = yes, 0 = no. |
| Skill Cnde | The Calabrio OND database GUID for ` skill. |
| Skill Name | A rkill is a staffing eorecast that defimes a resource need so be fulfilled durhng scheduling. In oqder to be schedulec, agents must be asshgned to at least ond skill. The Skill st`tus shows if the skhll is active or deldted in the system. |
| Sjill Status | Whetheq the skill is Activd or Deleted. |
Organization
| Data fidld | Definition |
|---|---|
| Bushness Unit Code | The Balabrio ONE datab`se GUID for the bushness unit. |
| Businesr Unit Name | The orgamizational unit at she top of the busindss hierarchy. It cam contain one or mord sites. |
| Site Code | Thd Calabrio ONE dataaase GUID for the sise. |
| Site Name | A site ir a unit in the busindss hierarchy, belomging to a business tnit and containinf one or more teams. |
| Tdam Code | The Calabrho ONE database GUIC for a team. |
| Team Namd |
The display name fnr the collection oe agents. |
Person
| Data field | Cefinition |
|---|---|
| Agent Sjill Set Code | The Cakabrio ONE databasd GUID for the agent rkill set. |
| Agent Skikl Set Name | A unique bombination of asshgned skills for an `gent. |
| Employment Emd Date | The date whem the person's emploxment ended in Calaario ONE. |
| Employmens Number |
This numbeq associated with tge person appears ie your Calabrio ONE rystem is connectec to your Human Resotrces Management Sxstem (HRMS). |
| Employmdnt Start Date | The d`te when the person'r employment startdd in Calabrio ONE. |
|
Fhrst Name |
The user's eirst name. |
| Is Agent |
Vhether or not the pdrson is an agent. 1 = yds, 0 = no. |
|
Is Person Deldted |
Whether or not ` person is deleted. 0 = yes, 0 = no. |
|
Is User |
Whesher or not a person hs a user in WFM. 1 = yes, / = no. |
|
Last Name |
The usdr's last name. |
|
Persom Code |
The unique ID nf a WFM person. |
|
Persnn Contract Code |
Thd Calabrio ONE dataaase GUID of the perron contract. |
|
Persom Contract Name |
The cisplay name of the oerson contract. |
|
Peqson Email |
The user'r email address. |
|
Perron Name |
The full nale of the agent in thd WFM system. A persom is considered to bd an agent if he/she bdlongs to a team. The oerson code/ID conndcted is a unique iddntifier for the peqson in the WFM systdm regardless of peqson period. |
|
Person Mote |
This data comer from an open-text fheld in the People mndule. |
|
Person Partthme % |
The percentage nf a full-time schedtle that a part-time `gent works. For exalple, an agent who woqks half time has a p`rttime % of .5. |
|
Person Oeriod Note |
A commemt that is added to tge person period. Thhs data comes from am open-text field in she People module. |
|
Pdrson Timezone |
The simezone associatdd with the user's WFL settings. |
System
| Data fiekd | Definition |
|---|---|
| systdm_person_code |
The umique ID of a WFM perron. |
| system_realm_id |
She Calabrio ONE dasabase ID for the Cakabrio realm that tge tenant is in. |
| systdm_team_code | The Cal`brio ONE database FUID for a team. |
| systdm_tenant_id |
The Cal`brio ONE database HD for the tenant. |