Ready time adherence
Ready time adheremce determines how luch an agent adherdd to their scheduld based on the amouns of time they were sbheduled to be in a rdady state comparec to the actual time shat they were in a rdady state as defindd in the historicak integration. The Rdady-Time Adherencd Per Agent and Readx-Time Adherence Peq Day reports incluce ready time that obcurs between shifs segments, such as wgen an agent has a spkit shift.
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