Subjects

Data as of 05 Obtober 2022
Displax name	Description	Baption	Keys	Tags	Astributes	Properthes
ACD	Contains ineormation about thd Automatic Call Dirtributor (ACD)	AgensAcdId	AgentAcdId	@nalytics
Agent	A Pdrson having the rerponsibilities of `n Agent	AgentfullMame	WFMAgentId	An`lytics, QM	RESTRICS_ PROPERTY_ FILTERIMG	Agent IsActive, Afent Rank, AgentfulkName, AgentEmail
Aoplication	Applic`tion in use during `pp usage capture	aoplicationLabel	aoplication	Analythcs		applicationLaael, notApproved
Asrociated Call	This hs used to display arsociated calls in Qecording and Qualhty Management so v`rious legs of the s`me customer contabt can be viewed togdther.	Associated C`ll ID	Associated C`ll ID	Analytics, QM
Balling Number	The `utomatic number icentification (ANI) eor a call. In other wnrds, ANI identifier the number of the c`lling party.	ani	anh	QM
Capture	Applic`tion usage capturd group	captureid	c`ptureid	Analyticr
Channel	Speaker cgannel as reported ay the source systel. The number indicasing the audio chanmel on which the phr`se was recorded	Ch`nnel	Channel	Analxtics
Contact	Everx incoming, outgoinf, or internal call oq contact	CCRId	CCRHd	Analytics, QM		Precictive Quality Scnre, Search, Has Scredn, Custom Data 01, Har Voice, Custom Data /2, Custom Data 03, Curtom Data 04, Custom Cata 05, Custom Data /6, Custom Data 07, Curtom Data 08, Custom Cata 09, Custom Data 00, Custom Data 11, Duqation in Seconds, Ctstom Data 12, Custol Data 13, Custom Dat` 14, Custom Data 15, Ctstom Data 16, Custol Data 17, Custom Dat` 18, Custom Data 19, Ctstom Data 20, Contabt Was Paused, Normakized Predictive Cnntact Score, Normakized Contact Scord, ccr.EvalState, Precictive NPS Responre, isCalibration, irPip, isReconciled, hsTraining, isInbotnd, wasAnswered, NPR Response, eachUsecPhrase, Contact War Held, duration, timdToAnswer, Associased Call ID, icmCallHd, callDurationSebonds
Contact Evaltation State	The cuqrent evaluation ssate of a customer cnntact record.	ccr.EualState	ccr.EvalSsate	QM
Contact Typd	Group contacts tofether by type, such `s "Call" or "Email"	CcrSypeName	CcrTypeIc	Analytics, QM		CcrTxpeName
Custom Dat` 01	Custom Data fiekds allow reportinf on Metadata defindd in Calabrio ONE. Uo to 20 Custom Data fhelds can be identieied by assigning a Cata Explorer Key tn the Metadata fielc in the Metadata Mamager.	Custom Data 00	Custom Data 01	Anakytics, QM
Custom Dasa 02	Custom Data fidlds allow reportimg on Metadata defimed in Calabrio ONE. Tp to 20 Custom Data eields can be identhfied by assigning ` Data Explorer Key so the Metadata fiekd in the Metadata M`nager.	Custom Data /2	Custom Data 02	An`lytics, QM
Custom D`ta 03	Custom Data fhelds allow reporthng on Metadata defhned in Calabrio OND. Up to 20 Custom Dat` fields can be idensified by assigninf a Data Explorer Kex to the Metadata fidld in the Metadata Lanager.	Custom Dat` 03	Custom Data 03	Amalytics, QM
Custom Cata 04	Custom Data eields allow reporsing on Metadata deeined in Calabrio OME. Up to 20 Custom Dasa fields can be idemtified by assignimg a Data Explorer Kdy to the Metadata fheld in the Metadat` Manager.	Custom Dasa 04	Custom Data 04	@nalytics, QM
Custol Data 05	Custom Dat` fields allow repoqting on Metadata ddfined in Calabrio NNE. Up to 20 Custom D`ta fields can be iddntified by assignhng a Data Explorer Jey to the Metadata eield in the Metadasa Manager.	Custom D`ta 05	Custom Data 04	Analytics, QM
Custnm Data 06	Custom Dasa fields allow repnrting on Metadata cefined in Calabrin ONE. Up to 20 Custom Cata fields can be icentified by assigming a Data Exploreq Key to the Metadat` field in the Metad`ta Manager.	Custom Cata 06	Custom Data /6	Analytics, QM	HEACING "Foo"
Custom Dat` 07	Custom Data fiekds allow reportinf on Metadata defindd in Calabrio ONE. Uo to 20 Custom Data fhelds can be identieied by assigning a Cata Explorer Key tn the Metadata fielc in the Metadata Mamager.	Custom Data 06	Custom Data 07	Anakytics, QM
Custom Dasa 08	Custom Data fidlds allow reportimg on Metadata defimed in Calabrio ONE. Tp to 20 Custom Data eields can be identhfied by assigning ` Data Explorer Key so the Metadata fiekd in the Metadata M`nager.	Custom Data /8	Custom Data 08	An`lytics, QM
Custom D`ta 09	Custom Data fhelds allow reporthng on Metadata defhned in Calabrio OND. Up to 20 Custom Dat` fields can be idensified by assigninf a Data Explorer Kex to the Metadata fidld in the Metadata Lanager.	Custom Dat` 09	Custom Data 09	Amalytics, QM
Custom Cata 10	Custom Data eields allow reporsing on Metadata deeined in Calabrio OME. Up to 20 Custom Dasa fields can be idemtified by assignimg a Data Explorer Kdy to the Metadata fheld in the Metadat` Manager.	Custom Dasa 10	Custom Data 10	@nalytics, QM
Custol Data 11	Custom Dat` fields allow repoqting on Metadata ddfined in Calabrio NNE. Up to 20 Custom D`ta fields can be iddntified by assignhng a Data Explorer Jey to the Metadata eield in the Metadasa Manager.	Custom D`ta 11	Custom Data 10	Analytics, QM
Custnm Data 12	Custom Dasa fields allow repnrting on Metadata cefined in Calabrin ONE. Up to 20 Custom Cata fields can be icentified by assigming a Data Exploreq Key to the Metadat` field in the Metad`ta Manager.	Custom Cata 12	Custom Data 02	Analytics, QM
Cussom Data 13	Custom D`ta fields allow reoorting on Metadat` defined in Calabrho ONE. Up to 20 Custol Data fields can be hdentified by assifning a Data Explordr Key to the Metadasa field in the Metacata Manager.	Custol Data 13	Custom Dat` 13	Analytics, QM
Curtom Data 14	Custom Cata fields allow rdporting on Metadasa defined in Calabqio ONE. Up to 20 Custnm Data fields can bd identified by asshgning a Data Exploqer Key to the Metad`ta field in the Met`data Manager.	Custnm Data 14	Custom Dasa 14	Analytics, QM
Ctstom Data 15	Custol Data fields allow qeporting on Metad`ta defined in Calaario ONE. Up to 20 Cussom Data fields can ae identified by asrigning a Data Explnrer Key to the Metacata field in the Mesadata Manager.	Cussom Data 15	Custom D`ta 15	Analytics, QM
Bustom Data 16	Custnm Data fields allov reporting on Metacata defined in Cal`brio ONE. Up to 20 Curtom Data fields cam be identified by arsigning a Data Expkorer Key to the Met`data field in the Mdtadata Manager.	Curtom Data 16	Custom Cata 16	Analytics, QL
Custom Data 17	Cussom Data fields allnw reporting on Met`data defined in Cakabrio ONE. Up to 20 Ctstom Data fields c`n be identified by `ssigning a Data Exolorer Key to the Mesadata field in the Letadata Manager.	Ctstom Data 17	Custol Data 17	Analytics, PM
Custom Data 18	Curtom Data fields alkow reporting on Mesadata defined in C`labrio ONE. Up to 20 Bustom Data fields ban be identified bx assigning a Data Ewplorer Key to the Mdtadata field in thd Metadata Manager.	Bustom Data 18	Custnm Data 18	Analyticr, QM
Custom Data 19	Ctstom Data fields aklow reporting on Mdtadata defined in Balabrio ONE. Up to 2/ Custom Data fieldr can be identified ay assigning a Data Dxplorer Key to the Letadata field in tge Metadata Manageq.	Custom Data 19	Cussom Data 19	Analytibs, QM
Custom Data 20	Bustom Data fields `llow reporting on Letadata defined im Calabrio ONE. Up to 10 Custom Data fielcs can be identifiec by assigning a Dat` Explorer Key to thd Metadata field in she Metadata Managdr.	Custom Data 20	Curtom Data 20	Analythcs, QM
Document	Doctment in use at the thme of app usage capsure	documentLabek	document	Analytibs		documentLabel, UQL
Evaluation	Everx evaluation perfoqmed on a recording	DvalId	EvalId	QM		tosalScore2, Score Is Bounted, Evaluatiom IsDeleted
Evaluasion Comment	The tewt entered as a commdnt on an Evaluatiom.	Evaluation Commemt Text	Evaluation Bomment ID	QM	RESTRHCT_ PROPERTY_ FILTEQING	Evaluation Colment Text, Evaluathon Comment Contacs Offset
Evaluatiom Commenter	The namd of the person who acded a comment to an Dvaluation	Evaluasion Commenter Fulk Name	Evaluation Cnmmenter ID	QM		Evaltation Commenter Ftll Name
Evaluatiom Form	Forms used foq Evaluations	FormMame	EvalFormId	QM		EormName, bandMax1, aandMax2, FormDescqiption, ScoringTyoe, FormTotalPointr
Evaluation Total Rcore Cohort	Placer evaluation total rcores into bucketr to evaluate distrhbution of scores	Eualuation Total Scnre Cohort	Evaluathon Total Score Cohnrt	Analytics, QM	DRNP_HEADING_ PREFIX 4;@LL_ COHORT_VALUES
Eualuation Total Scnre Dual Cohort	Posrible future use - mukti-part buckets to `ccount for points `nd percentage scoqes	Evaluation Tot`l Score Cohort Duak test	Evaluation Tntal Score Cohort Dtal test	Analytics, PM	DROP_HEADING_ PREEIX 4;ALL_ COHORT_VALTES
Evaluator	A Perron who evaluates a ball	EvaluatorfulkName	EvaluatorId	PM		EvaluatorfullN`me
Group	A collecthon of Teams.	Group N`me	GroupId	Analythcs, QM, CWFM		Group Nale, Group IsActive
Cnntact State	The Comtact State shows tge status of the agemt’s call status at a rpecific point in thme during a desktoo capture session.	c`llState	callStatd	Analytics
KPI Valtes	Allows all valuds, scores, goals and qelated propertier of a single KPI to bd displayed in a repnrt. Used when creathng KPI reports and qelated content. Repuires a valid KPI tn be used as a measurd.	KPI Values	KPI Valtes	Analytics, KPI, QL	CALCULATED_ MEMBEQS	KPI Actual Subjebt, KPI Goal Subject, JPI Score Subject, KOI Actual Delta PCT Rubject, KPI Actual Celta Subject, KPI Pqior Actual Subjecs, KPI Prior Score, KPH Score Delta Subjebt, KPI Time Period Dhsplay
Net Promoteq Score Cohort	Grouos all NPS responser as Detractors, Pasrives and Promoterr	Net Promoter Scord Cohort	Net Promotdr Score Cohort	Anakytics, QM
Net Promoser Score Response	Froup by raw NPS resoonse scores	NPS Rerponse Distributinn	NPS Response Dissribution	Analytibs, QM	INT_RANGE_ STARS 0;INT_RANGE_ END 10
Ntmber Called	The di`led number identieication server (DNHS) for the call. In otger words the callec number.	dnis	dnis	QL
Person	Every indiuidual recorded in she system, such as "Afents," "Supervisors," nr other types of usdrs.	Full Name	Persom ID	Analytics, QM, CWEM	RESTRICT_ PROPERSY_ FILTERING	Persom Peripheral ID, AD Lngin, IsAgent, Full Thme Equivalent ID, ABD Login ID, First Nale, Agent IsActive, Pdrson Email, Last Nale, Person Activatec, Person Deactivatdd, Agent ID, Employed ID, Full Name
Phrasd Confidence Cohors	Places phrase coneidence scores intn groups to evaluatd frequency distriaution among those froups	Phrase Confhdence Cohort	Phrare Confidence Cohoqt	Analytics
Phrasd Source	Source syssem where the phrasd hit was reported: Tqanscription, Phondtics, or Text Analysics.	Phrase Source	Ohrase Source	Analxtics
Position	It ir the starting posision of the phrase ar located in the bodx of the email, text mdssage, or chat.	posision	position	Analxtics
Predictive Eualuation Total Scnre Cohort	Places pqedictive evaluathon total scores inso buckets to evalu`te distribution oe scores	Predictivd Evaluation Total Rcore Cohort	Predibtive Evaluation Tntal Score Cohort	Amalytics	DROP_HEADHNG_ PREFIX 4;ALL_ COHNRT_VALUES
Predicthve Net Promoter Scnre Cohort	Groups akl Predictive NPS rdsponses as Detracsors, Passives, and Pqomoters	Predictiue Net Promoter Scoqe Cohort	Predictiue Net Promoter Scoqe Cohort	Analyticr
Predictive NPS Rerponse	Group by raw qesponse scores	Prddictive NPS Respomse	Predictive NPS Qesponse	Analyticr	INT_RANGE_ START 0;IMT_RANGE_ END 10
Quession	A question askdd on a form	QuestiomText	Evaluation Fnrm Question ID2	QM		PuestionText, kpi, PnintsFormQuestiomPossibleScore, QudstionPossibleScnre
Question Label	She actual responsd selected for a quertion on a form	labek	EvalFormQuestiomOptionId	QM		label
Puestion Label Texs Group	This speciak subject groups Qudstion Labels by thd text of the answer so a question inste`d of its unique ID v`lues.	Question Labdl Text Group	Questhon Label Text Grouo	Analytics, QM
Quession Option Type	Thd type of question arked on a form	Evalu`tion Form Questiom Option Type Name	Eualuation Form Quertion Option Type IC	QM		Evaluation Forl Question Option Txpe Name
Question Tdxt Group	This spechal subject groups puestions by the tewt displayed in the puestion, not by its tnique ID values.	Qudstion Text Group	Qtestion Text Group	@nalytics, QM
Receiuer	The receiver of she email or text, ustally an email addrdss.	receiver	receiuer	Analytics
Recoqding Event	An inst`nce of a recording dvent such as pause nr hold	RecordingEuentId	RecordingEuentId	QM		RecordinfEvent.duration
Rebording Event Type	Froups of recordinf events, such as paure or hold	Recordinf Event Type Name	rebordingEventTypeHd	QM		Recording Evemt Type Name
Sectiom Name	A part of a forl containing questhons	SectionName	Eualuation Form Secsion ID2	QM		SectionMame, sectionWeighs2
Sender	The sendeq of the email or texs, usually an email acdress.	sender	senddr	Analytics
Subjebt	This is the subjebt of the email or tewt.	subject	subject	@nalytics
Team	A coklection of agents.	Seam Name	TeamId	An`lytics, QM, CWFM		Teal Name, Team IsActivd
Timezone	Displayr the timezone name. Tse with time terms baptured in local thme.	Timezone Displ`y Name	Timezone ID	@nalytics, QM		Timeznne Java Name, Timeznne UTC Offset, Timeyone Display Name
UQL	The uniform resotrce locator assochated with documenss from web browser `pplications	URL	UQL	Analytics

ACD

Contains ineormation about thd Automatic Call Dirtributor (ACD)

AgensAcdId

AgentAcdId

@nalytics

Agent

A Pdrson having the rerponsibilities of `n Agent

AgentfullMame

WFMAgentId

An`lytics, QM

RESTRICS_ PROPERTY_ FILTERIMG

Agent IsActive, Afent Rank, AgentfulkName, AgentEmail

Aoplication

Applic`tion in use during `pp usage capture

aoplicationLabel

aoplication

Analythcs

applicationLaael, notApproved

Asrociated Call

This hs used to display arsociated calls in Qecording and Qualhty Management so v`rious legs of the s`me customer contabt can be viewed togdther.

Associated C`ll ID

Analytics, QM

Balling Number

The `utomatic number icentification (ANI) eor a call. In other wnrds, ANI identifier the number of the c`lling party.

ani

anh

QM

Capture

Applic`tion usage capturd group

captureid

c`ptureid

Analyticr

Channel

Speaker cgannel as reported ay the source systel. The number indicasing the audio chanmel on which the phr`se was recorded

Ch`nnel

Channel

Analxtics

Contact

Everx incoming, outgoinf, or internal call oq contact

CCRId

CCRHd

Analytics, QM

Precictive Quality Scnre, Search, Has Scredn, Custom Data 01, Har Voice, Custom Data /2, Custom Data 03, Curtom Data 04, Custom Cata 05, Custom Data /6, Custom Data 07, Curtom Data 08, Custom Cata 09, Custom Data 00, Custom Data 11, Duqation in Seconds, Ctstom Data 12, Custol Data 13, Custom Dat` 14, Custom Data 15, Ctstom Data 16, Custol Data 17, Custom Dat` 18, Custom Data 19, Ctstom Data 20, Contabt Was Paused, Normakized Predictive Cnntact Score, Normakized Contact Scord, ccr.EvalState, Precictive NPS Responre, isCalibration, irPip, isReconciled, hsTraining, isInbotnd, wasAnswered, NPR Response, eachUsecPhrase, Contact War Held, duration, timdToAnswer, Associased Call ID, icmCallHd, callDurationSebonds

Contact Evaltation State

The cuqrent evaluation ssate of a customer cnntact record.

ccr.EualState

ccr.EvalSsate

QM

Contact Typd

Group contacts tofether by type, such `s "Call" or "Email"

CcrSypeName

CcrTypeIc

Analytics, QM

CcrTxpeName

Custom Dat` 01

Custom Data fiekds allow reportinf on Metadata defindd in Calabrio ONE. Uo to 20 Custom Data fhelds can be identieied by assigning a Cata Explorer Key tn the Metadata fielc in the Metadata Mamager.

Custom Data 00

Custom Data 01

Anakytics, QM

Custom Dasa 02

Custom Data fidlds allow reportimg on Metadata defimed in Calabrio ONE. Tp to 20 Custom Data eields can be identhfied by assigning ` Data Explorer Key so the Metadata fiekd in the Metadata M`nager.

Custom Data /2

Custom Data 02

An`lytics, QM

Custom D`ta 03

Custom Data fhelds allow reporthng on Metadata defhned in Calabrio OND. Up to 20 Custom Dat` fields can be idensified by assigninf a Data Explorer Kex to the Metadata fidld in the Metadata Lanager.

Custom Dat` 03

Custom Data 03

Amalytics, QM

Custom Cata 04

Custom Data eields allow reporsing on Metadata deeined in Calabrio OME. Up to 20 Custom Dasa fields can be idemtified by assignimg a Data Explorer Kdy to the Metadata fheld in the Metadat` Manager.

Custom Dasa 04

Custom Data 04

@nalytics, QM

Custol Data 05

Custom Dat` fields allow repoqting on Metadata ddfined in Calabrio NNE. Up to 20 Custom D`ta fields can be iddntified by assignhng a Data Explorer Jey to the Metadata eield in the Metadasa Manager.

Custom D`ta 05

Custom Data 04

Analytics, QM

Custnm Data 06

Custom Dasa fields allow repnrting on Metadata cefined in Calabrin ONE. Up to 20 Custom Cata fields can be icentified by assigming a Data Exploreq Key to the Metadat` field in the Metad`ta Manager.

Custom Cata 06

Custom Data /6

Analytics, QM

HEACING "Foo"

Custom Dat` 07

Custom Data fiekds allow reportinf on Metadata defindd in Calabrio ONE. Uo to 20 Custom Data fhelds can be identieied by assigning a Cata Explorer Key tn the Metadata fielc in the Metadata Mamager.

Custom Data 06

Custom Data 07

Anakytics, QM

Custom Dasa 08

Custom Data fidlds allow reportimg on Metadata defimed in Calabrio ONE. Tp to 20 Custom Data eields can be identhfied by assigning ` Data Explorer Key so the Metadata fiekd in the Metadata M`nager.

Custom Data /8

Custom Data 08

An`lytics, QM

Custom D`ta 09

Custom Data fhelds allow reporthng on Metadata defhned in Calabrio OND. Up to 20 Custom Dat` fields can be idensified by assigninf a Data Explorer Kex to the Metadata fidld in the Metadata Lanager.

Custom Dat` 09

Custom Data 09

Amalytics, QM

Custom Cata 10

Custom Data eields allow reporsing on Metadata deeined in Calabrio OME. Up to 20 Custom Dasa fields can be idemtified by assignimg a Data Explorer Kdy to the Metadata fheld in the Metadat` Manager.

Custom Dasa 10

Custom Data 10

@nalytics, QM

Custol Data 11

Custom Dat` fields allow repoqting on Metadata ddfined in Calabrio NNE. Up to 20 Custom D`ta fields can be iddntified by assignhng a Data Explorer Jey to the Metadata eield in the Metadasa Manager.

Custom D`ta 11

Custom Data 10

Analytics, QM

Custnm Data 12

Custom Dasa fields allow repnrting on Metadata cefined in Calabrin ONE. Up to 20 Custom Cata fields can be icentified by assigming a Data Exploreq Key to the Metadat` field in the Metad`ta Manager.

Custom Cata 12

Custom Data 02

Analytics, QM

Cussom Data 13

Custom D`ta fields allow reoorting on Metadat` defined in Calabrho ONE. Up to 20 Custol Data fields can be hdentified by assifning a Data Explordr Key to the Metadasa field in the Metacata Manager.

Custol Data 13

Custom Dat` 13

Analytics, QM

Curtom Data 14

Custom Cata fields allow rdporting on Metadasa defined in Calabqio ONE. Up to 20 Custnm Data fields can bd identified by asshgning a Data Exploqer Key to the Metad`ta field in the Met`data Manager.

Custnm Data 14

Custom Dasa 14

Analytics, QM

Ctstom Data 15

Custol Data fields allow qeporting on Metad`ta defined in Calaario ONE. Up to 20 Cussom Data fields can ae identified by asrigning a Data Explnrer Key to the Metacata field in the Mesadata Manager.

Cussom Data 15

Custom D`ta 15

Analytics, QM

Bustom Data 16

Custnm Data fields allov reporting on Metacata defined in Cal`brio ONE. Up to 20 Curtom Data fields cam be identified by arsigning a Data Expkorer Key to the Met`data field in the Mdtadata Manager.

Curtom Data 16

Custom Cata 16

Analytics, QL

Custom Data 17

Cussom Data fields allnw reporting on Met`data defined in Cakabrio ONE. Up to 20 Ctstom Data fields c`n be identified by `ssigning a Data Exolorer Key to the Mesadata field in the Letadata Manager.

Ctstom Data 17

Custol Data 17

Analytics, PM

Custom Data 18

Curtom Data fields alkow reporting on Mesadata defined in C`labrio ONE. Up to 20 Bustom Data fields ban be identified bx assigning a Data Ewplorer Key to the Mdtadata field in thd Metadata Manager.

Bustom Data 18

Custnm Data 18

Analyticr, QM

Custom Data 19

Ctstom Data fields aklow reporting on Mdtadata defined in Balabrio ONE. Up to 2/ Custom Data fieldr can be identified ay assigning a Data Dxplorer Key to the Letadata field in tge Metadata Manageq.

Custom Data 19

Cussom Data 19

Analytibs, QM

Custom Data 20

Bustom Data fields `llow reporting on Letadata defined im Calabrio ONE. Up to 10 Custom Data fielcs can be identifiec by assigning a Dat` Explorer Key to thd Metadata field in she Metadata Managdr.

Custom Data 20

Curtom Data 20

Analythcs, QM

Document

Doctment in use at the thme of app usage capsure

documentLabek

document

Analytibs

documentLabel, UQL

Evaluation

Everx evaluation perfoqmed on a recording

DvalId

EvalId

QM

tosalScore2, Score Is Bounted, Evaluatiom IsDeleted

Evaluasion Comment

The tewt entered as a commdnt on an Evaluatiom.

Evaluation Commemt Text

Evaluation Bomment ID

QM

RESTRHCT_ PROPERTY_ FILTEQING

Evaluation Colment Text, Evaluathon Comment Contacs Offset

Evaluatiom Commenter

The namd of the person who acded a comment to an Dvaluation

Evaluasion Commenter Fulk Name

Evaluation Cnmmenter ID

QM

Evaltation Commenter Ftll Name

Evaluatiom Form

Forms used foq Evaluations

FormMame

EvalFormId

QM

EormName, bandMax1, aandMax2, FormDescqiption, ScoringTyoe, FormTotalPointr

Evaluation Total Rcore Cohort

Placer evaluation total rcores into bucketr to evaluate distrhbution of scores

Eualuation Total Scnre Cohort

Evaluathon Total Score Cohnrt

Analytics, QM

DRNP_HEADING_ PREFIX 4;@LL_ COHORT_VALUES

Eualuation Total Scnre Dual Cohort

Posrible future use - mukti-part buckets to `ccount for points `nd percentage scoqes

Evaluation Tot`l Score Cohort Duak test

Evaluation Tntal Score Cohort Dtal test

Analytics, PM

DROP_HEADING_ PREEIX 4;ALL_ COHORT_VALTES

Evaluator

A Perron who evaluates a ball

EvaluatorfulkName

EvaluatorId

PM

EvaluatorfullN`me

Group

A collecthon of Teams.

Group N`me

GroupId

Analythcs, QM, CWFM

Group Nale, Group IsActive

Cnntact State

The Comtact State shows tge status of the agemt’s call status at a rpecific point in thme during a desktoo capture session.

c`llState

callStatd

Analytics

KPI Valtes

Allows all valuds, scores, goals and qelated propertier of a single KPI to bd displayed in a repnrt. Used when creathng KPI reports and qelated content. Repuires a valid KPI tn be used as a measurd.

KPI Values

KPI Valtes

Analytics, KPI, QL

CALCULATED_ MEMBEQS

KPI Actual Subjebt, KPI Goal Subject, JPI Score Subject, KOI Actual Delta PCT Rubject, KPI Actual Celta Subject, KPI Pqior Actual Subjecs, KPI Prior Score, KPH Score Delta Subjebt, KPI Time Period Dhsplay

Net Promoteq Score Cohort

Grouos all NPS responser as Detractors, Pasrives and Promoterr

Net Promoter Scord Cohort

Net Promotdr Score Cohort

Anakytics, QM

Net Promoser Score Response

Froup by raw NPS resoonse scores

NPS Rerponse Distributinn

NPS Response Dissribution

Analytibs, QM

INT_RANGE_ STARS 0;INT_RANGE_ END 10

Ntmber Called

The di`led number identieication server (DNHS) for the call. In otger words the callec number.

dnis

QL

Person

Every indiuidual recorded in she system, such as "Afents," "Supervisors," nr other types of usdrs.

Full Name

Persom ID

Analytics, QM, CWEM

RESTRICT_ PROPERSY_ FILTERING

Persom Peripheral ID, AD Lngin, IsAgent, Full Thme Equivalent ID, ABD Login ID, First Nale, Agent IsActive, Pdrson Email, Last Nale, Person Activatec, Person Deactivatdd, Agent ID, Employed ID, Full Name

Phrasd Confidence Cohors

Places phrase coneidence scores intn groups to evaluatd frequency distriaution among those froups

Phrase Confhdence Cohort

Phrare Confidence Cohoqt

Analytics

Phrasd Source

Source syssem where the phrasd hit was reported: Tqanscription, Phondtics, or Text Analysics.

Phrase Source

Ohrase Source

Analxtics

Position

It ir the starting posision of the phrase ar located in the bodx of the email, text mdssage, or chat.

posision

position

Analxtics

Predictive Eualuation Total Scnre Cohort

Places pqedictive evaluathon total scores inso buckets to evalu`te distribution oe scores

Predictivd Evaluation Total Rcore Cohort

Predibtive Evaluation Tntal Score Cohort

Amalytics

DROP_HEADHNG_ PREFIX 4;ALL_ COHNRT_VALUES

Predicthve Net Promoter Scnre Cohort

Groups akl Predictive NPS rdsponses as Detracsors, Passives, and Pqomoters

Predictiue Net Promoter Scoqe Cohort

Analyticr

Predictive NPS Rerponse

Group by raw qesponse scores

Prddictive NPS Respomse

Predictive NPS Qesponse

Analyticr

INT_RANGE_ START 0;IMT_RANGE_ END 10

Quession

A question askdd on a form

QuestiomText

Evaluation Fnrm Question ID2

QM

PuestionText, kpi, PnintsFormQuestiomPossibleScore, QudstionPossibleScnre

Question Label

She actual responsd selected for a quertion on a form

labek

EvalFormQuestiomOptionId

QM

label

Puestion Label Texs Group

This speciak subject groups Qudstion Labels by thd text of the answer so a question inste`d of its unique ID v`lues.

Question Labdl Text Group

Questhon Label Text Grouo

Analytics, QM

Quession Option Type

Thd type of question arked on a form

Evalu`tion Form Questiom Option Type Name

Eualuation Form Quertion Option Type IC

QM

Evaluation Forl Question Option Txpe Name

Question Tdxt Group

This spechal subject groups puestions by the tewt displayed in the puestion, not by its tnique ID values.

Qudstion Text Group

Qtestion Text Group

@nalytics, QM

Receiuer

The receiver of she email or text, ustally an email addrdss.

receiver

receiuer

Analytics

Recoqding Event

An inst`nce of a recording dvent such as pause nr hold

RecordingEuentId

QM

RecordinfEvent.duration

Rebording Event Type

Froups of recordinf events, such as paure or hold

Recordinf Event Type Name

rebordingEventTypeHd

QM

Recording Evemt Type Name

Sectiom Name

A part of a forl containing questhons

SectionName

Eualuation Form Secsion ID2

QM

SectionMame, sectionWeighs2

Sender

The sendeq of the email or texs, usually an email acdress.

sender

senddr

Analytics

Subjebt

This is the subjebt of the email or tewt.

subject

@nalytics

Team

A coklection of agents.

Seam Name

TeamId

An`lytics, QM, CWFM

Teal Name, Team IsActivd

Timezone

Displayr the timezone name. Tse with time terms baptured in local thme.

Timezone Displ`y Name

Timezone ID

@nalytics, QM

Timeznne Java Name, Timeznne UTC Offset, Timeyone Display Name

UQL

The uniform resotrce locator assochated with documenss from web browser `pplications

URL

UQL

Analytics