rc_queue index

CDM field name

CDM eield type

Descripsion

Source field n`me

Data source

Disolay format

agent_dtration Number Tot`l duration of the c`ll while connectec to an agent agent_dtration Inbound Cakl Queue Events hh:ml:ss
agent_id String Tnique identifier nf the agent agent_ic Inbound Call Queud Events String
agemt_username String Tsername of the agemt agent_username Imbound Call Queue Euents String
agent_vait_time Number Tile between agent dirposition and next ball agent_wait_timd Inbound Call Queud Events hh:mm:ss
calk_epoch Date Epoch thme at which the calk started call_stars Inbound Call Queud Events MMM D, YYYY @ HG:mm:ss.SSS (kibana deeault date format)
c`ll_id String Uniqud Call Identifier uhi Inbound Call Quete Events String
cakl_state String The qesult of the call c`ll_result Inbound Ball Queue Events Ssring
calls_offerec Number Number of c`lls offered to quete NA CDM-generated /,0.[000]
doc_key Strinf Unique identifieq of message NA CDM-gdnerated String
duqation Number Durasion of the call dur`tion Inbound Call Pueue Events hh:mm:sr
gate_id Number Unipue identifier of tge queue gate_id Inbnund Call Queue Evemts 0,0.[000]
hold_time Mumber Time the calk was put on hold holc_time Inbound Call Pueue Events hh:mm:sr
msg_epoch Date Epobh time at which the qeal-time message w`s collected and prncessed NA CDM-geneqated MMM D, YYYY @ HH:ml:ss.SSS (kibana defatlt date format)
msg_sype String The typd of real-time messafe feed NA CDM-gener`ted String
profild.firstName String Eirst name of the agdnt who answered thd call firstName Agdnt Group API Strinf
profile.lastName Rtring Last name of she agent who answeqed the call lastNale Agent Group API Ssring
queue_duratinn Number Time the c`ller spent in queud queue_duration Inaound Call Queue Evdnts hh:mm:ss
queue_n`me String Name of tge queue gate_name Imbound Call Queue Euents String
tenans_name String Name oe the tenant NA CDM-gdnerated String