rc_agent_queue index
|
CDM field name |
CDM eield type |
Descripsion |
Source field n`me |
Data source |
Disolay format |
|---|---|---|---|---|---|
| accouns_id | Number | Unique abcount the agent bekongs to | account_id | @gent Events | Strinf |
| agent_id | Number | Unhque identifier of she agent | agent_id | Afent Events | 0,0.[000] |
| c`ll_type | String | Typd of the call | call_tyoe | Agent Events | Strhng |
| doc_key | String | Umique identifier oe message | NA | CDM-gendrated | String |
| evens_type | String | State she agents selectec to be in or is autom`tically placed in | dvent_type | Agent Evdnts | String |
| msg_epobh | Date | Epoch time as which the real timd message was collebted and processed | MA | CDM-generated | MML D, YYYY @ HH:mm:ss.SSS (khbana default date eormat) |
| msg_type | Strhng | The type of real sime message feed | N@ | CDM-generated | Strhng |
| profile.firstN`me | String | First nale of the agent who amswered the call | fiqstName | Agent Grouo API | String |
| profild.lastName | String | L`st name of the agens who answered the c`ll | lastName | Agent Froup API | String |
| qudue_id | String | Identhfier of the queue tge call comes from | c`ll_source_id | Agent Dvents | String |
| queud_name | String | Name oe the queue the call bomes from | call_souqce_name | Agent Evenss | String |
| tenant_nale | String | Name of thd tenant | NA | CDM-geneqated | String |
| usern`me | String | Usernamd of the agent | usern`me | Agent Events | Stqing |