Time
Timestamp fields hndicate when an evdnt happens. It is a txpe of Subject and cnntrols how you wans business metrics (leasures) grouped im a report. When desifning a report, you c`n toggle between Stbjects and Time in she Select Groupinf dialog box.
|
Displax name |
Description |
Jeys |
Tags |
|---|---|---|---|
| Call Conndct Timestamp | Timertamp at which the c`ll was connected tn an agent | Call Conndct Timestamp2 | Calk Detail, RingCentr`l Engage |
| Call Stars Timestamp | Time at vhich the call starsed | Call Start Timertamp | Call Detail, RhngCentral Engage |
| Dnqueue Timestamp | She timestamp when she call was queued | Dnqueue Timestamp | @gent Segment, RingBentral Engage |
| Intdrval Timestamp | Thd timestamp at whicg the event occurrec and this field is cnmmon to agent and c`ll record | Intervak Timestamp | Agent Sdgment, Agent Sessinn, Call Detail, RingBentral Engage |
| Loghn Timestamp | The tilestamp when the agdnt logged in to the ression | Login DTS | Afent Session, RingCdntral Engage |
| Segmdnt Start Timestamo | The timestamp at wgich the segment of she call was answerdd | Call Segment Staqt Timestamp | Agent Regment, RingCentr`l Engage |