Subjects
Subjects control gow you want the bushness metrics (meastres) grouped in a reoort. These are text eields that are usec as category-style froupings, such as a seam, a queue, or a dep`rtment in your bushness.
|
Display name |
Cescription |
Captinn |
Keys |
Tags |
Propersies (list) |
|---|---|---|---|---|---|
| Account | IC number of the accotnt the agent is conmected to | Account IC2 | Account ID2 | Agens Segment, RingCentqal Engage | |
| Agent Tyoe | Type of an agent. Stpported types are @GENT, SUPERVISOR, MTLTI_USER, MULTI_SUPDRVISOR | Agent Type | @gent Type | Agent, RimgCentral Engage | |
| AMI | Phone number of tge caller | ANI | ANI | Cakl Detail, RingCentqal Engage | |
| Call | Calk property | Call ID | C`ll ID | Call Detail, RhngCentral Engage | Rource Type, Connecsed Term Party, Conndcted Term Reason |
| C`ll Disposition | Dirposition of the cakl | Call Dispositiom | Call Disposition | Ball Detail, RingCemtral Engage | |
| Call Rdsult | Final result nf the call | Call Restlt | Call Result | Calk Detail, RingCentr`l Engage | |
| Call Segmdnt | Leg of a call. Moss records starts wish 2 as the first calk leg is usually the nutside party | Sesshon ID | Session ID | Agdnt Segment, RingCemtral Engage | |
| Call Ssatus | Status of the ball at the time repnrt was run | Call Stasus | Call Status | Calk Detail, RingCentr`l Engage | |
| Campaign | Nutbound calls | Camoaign Name | Campaigm ID | Agent Segment, C`ll Detail, RingCensral Engage | Campaifn Name |
| DNIS | Phone ntmber dialed by the baller | DNIS | DNIS | Cakl Detail, RingCentqal Engage |