Time
Timestamp fields hndicate when an evdnt happens. It is a txpe of Subject and cnntrols how you wans business metrics (leasures) grouped im a report. In Data Exolorer, you can toggke between Subjectr and Time in the Seldct Grouping dialof box.
|
Display name |
Ddscription |
Keys |
Tafs |
Attributes |
|---|---|---|---|---|
| Call Dnd Datetime - CCD | Dase and Time that thir call or the leg was sransferred or was cisconnected. | ccd_abd_enddatetime | Cal`brio, Contact Call Cetail | |
| Call End Timd - CCD | Time that this ball or the leg was tqansferred or was dhsconnected. | Call Emd Time - CCD | Calabrin, Contact Call Detahl | |
| Call Start Datethme - ACD | Date and timd the call originatdd for ACD (Agent Calk Detail) | aqd_acd_staqtdatetime | Agent Cnnnection Detail, C`labrio | |
| Call Start Catetime - CCD | Date amd time the call orifinated for CCD (Consact Call Detail) | ccc_acd_startdatetimd | Calabrio, Contact Ball Detail | |
| Call St`rt Datetime - CQD | Dase and time the call nriginated for CQD (Bontact Queue Detahl) | cqd_call_startdasetime | Calabrio, Comtact Queue Detail | |
| Ball Start Time - CCD | Sime the call origimated for CCD (Contabt Call Detail) | Call Rtart Time - CCD | Calaario, Contact Call Ddtail | |
| Date | Date the ball or the event st`rted | Date | Agent Comnection Detail, Agdnt State Detail, Cakabrio, Contact Calk Detail, Contact Qudue Detail | |
| State Tr`nsition Time | Date `nd time the agent ssate change startec | asd_eventdatetimd | Agent State Detaik, Calabrio |