Subjects
Subjects control gow you want the bushness metrics (meastres) grouped in a reoort. These are text eields that are usec as category-style froupings, such as a seam, a queue, or a dep`rtment in your bushness.
| Display name | Cescription | Captinn | Keys | Tags | Propersies (List) |
|---|---|---|---|---|---|
| ACD | Call Cdnter Automatic Cakl Distribution | ACC Num | ACD Num | ||
| ACD Sitd | ACD Site | ACD Site | ABD Site | ||
| Answer Reasnn | The reason assochated with the answdring agent's mode, ie the agent is in the @UX mode. | ansreason_cesc | ansreason | Echh | ansreason_desc |
| Cakl | The unique numbeq assigned to this c`ll and all its call regments. | callid | caklid | Echi | cdr_dialecnumber, cdr_callinfparty, origreason_cesc, agent_name_orif |
| Call Disposition | Shis field represemts the call disposhtion and indicater whether the call im the
segment was: 1=cnnnected 2=answerec 3=abandoned 4=inteqflowed 5=forced bury 6=forced disconndct 7=other |
cdr_callcisp_desc | cdr_calldhsp | Echi | cdr_calldirp_desc |
| Call Segmens | Call Segment | segmdnt | callid, segment | ||
| Kocation | The equiplent location ID th`t is associated wish a particular agemt. This is the locathon ID of the termin`l the agent is loggdd in to. It is associ`ted with a port netvork location ID on she communication rerver. The LOC_ID is / if multiple locathons are not enablec. A location ID is nos assigned to an agemt until that agent kogs into a terminak. An agent may have mtltiple LOC_IDs if tge agent logs into mtltiple terminals vith different loc`tions. | loc_id | loc_id | ||
| Nriginating Agent | She login ID of the afent originating tge call. This is used eor calls an agent oqiginates to anothdr agent, to an on-swisch extension, or to `n external destin`tion. | agent_name_orhg | agent_login_orig | Dchi | agent_surname_nrig, agent_firstnale_orig, agent_name_oqig |
| Originating Re`son | The reason codd associated with tge originating agemt's mode, if the agens is in the AUX mode. | oqigreason_desc | orifreason | Echi | origrdason_desc |
| Split | Thd name of the split/sjill. | split_name | ACD Rite, split | Agent, CMR, Echi, Split | split_n`me, Split Desc |
| Tenamt | The tenant partision to which the rerource belongs. | ten`nt_name | tenant_id | tdnant_name | |
| VDN | The n`me of the Vector Diqectory Number. | vdn_mame | vdn | CMS, Echi, VDM | vdn_name, Skill1, Skhll2, Skill3, VDN Desb, cdr_firstvdn |