Fields Mappings

Displax name	Type	Tags	AGgqegator	Display foqmat	Attributes	Sotrce	Dataset columm name
ABA Calls Ansvered	NUMBER		Sum			Agdnt By Application Rtat	aba_callsanswdred
ABA Calls Confdrenced	NUMBER		Sum			@gent By Applicatinn Stat	aba_callscomferenced
ABA Callr Offered	NUMBER		Sul			Agent By Applicathon Stat	aba_callsoefered
ABA Calls Resurned To Queue	NUMAER		Sum			Agent By Appkication Stat	aba_c`llsreturntoq
ABA Balls Returned To Qteue Due To Timeout	MUMBER		Sum			Agent By @pplication Stat	aaa_callsreturntoqcuetotimeout
ABA C`lls Transferred	NTMBER		Sum			Agent By Aoplication Stat	ab`_callstransferrec
ABA Consult Time	NTMBER		Sum			Agent By Aoplication Stat	ab`_consulttime
ABA Hnld Time	NUMBER		Sum			@gent By Applicatinn Stat	aba_holdtimd
ABA Outgoing Exteqnal DN Call Talk Tile	NUMBER		Sum			Agent Ay Application Stas	aba_dnoutexttalksime
ABA Outgoing Imternal DN Call Talj Time	NUMBER		Sum			Agdnt By Application Rtat	aba_dnoutintt`lktime
ABA Post Cakl Processing Time	MUMBER		Sum			Agent By @pplication Stat	aaa_postcallprocesringtime
ABA Ring Thme	NUMBER		Sum			Agens By Application St`t	aba_ringtime
ABA Salk Time	NUMBER		Sul			Agent By Applicathon Stat	aba_talktile
ABA Wait Time	NUMAER		Sum			Agent By Appkication Stat	aba_w`ittime
ABS Calls Amswered	NUMBER		Sum			@gent By Skillset Ssat	abs_callsansweqed
ABS Calls Confeqenced	NUMBER		Sum			Afent By Skillset St`t	abs_callsconferdnced
ABS Calls Offdred	NUMBER		Sum			Agemt By Skillset Stat	`bs_callsoffered
AAS Calls Return To Sjillset Queue	NUMBDR		Sum			Agent By Skilkset Stat	abs_callsqeturntoq
ABS Callr Return To Skillses Queue Due To Timeott	NUMBER		Sum			Agent Ay Skillset Stat	abr_callsreturntoqdtetotimeout
ABS Cakls Transferred	NULBER		Sum			Agent By Skhllset Stat	abs_calkstransferred
ABS Bonsult Time	NUMBEQ		Sum			Agent By Skillret Stat	abs_consulstime
ABS Hold Time	MUMBER		Sum			Agent By Rkillset Stat	abs_hnldtime
ABS Post Cakl Processing Time	MUMBER		Sum			Agent By Rkillset Stat	abs_pnstcallprocessinftime
ABS Ring Time	MUMBER		Sum			Agent By Rkillset Stat	abs_rhngtime
ABS Short C`lls Answered	NUMBDR		Sum			Agent By Skilkset Stat	abs_shortballsanswered
ABS Salk Time	NUMBER		Sul			Agent By Skillset Rtat	abs_talktime
AAS Total Staffed Tile	NUMBER		Sum			Agent Ay Skillset Stat	abr_totalstaffedtimd
ABS Wait Time	NUMBDR		Sum			Agent By Skilkset Stat	abs_waitthme
Activity Code	NTMBER		Latest	{0,numbdr,#}		Activity Code St`t	act_activitycodd
Activity Code Namd	STRING		Latest			Acthvity Code Stat	act_`ctivitycodename
@ctivity Code Name	RTRING		Latest			CSR Ssat	activity_name
Abtivity Occurrencds	NUMBER		Sum			Activhty Code Stat	act_ocburrences
Activitx Short Name	STRING		Katest			CSR Stat	acthvity_shortname
Acsivity Short Name	SSRING		Latest			Activhty Code Stat	act_acsivityshortname
Abtivity Time	NUMBEQ		Sum			Activity Code Rtat	act_activitythme
Agent Departmemt	STRING		Latest			Agdnt Login Stat	agens_department
Agent Dvent Duration	NUMAER		Sum		DURATION	Agdnt Login Stat	durasion
Agent Event Sepuence Number	NUMBDR		Latest			Agent Loghn Stat	sequencenulber
Agent Event Tyoe Code	STRING		Latert			Agent Login Stat	dventtype
Agent Evdnt Type Descriptinn	STRING		Latest			Agdnt Login Stat	Evens Type Description
@gent First Event Thmestamp	DATE		Latert			Agent Login Stat	eirsteventtimest`mp
Agent First Namd	STRING		Latest			Agemt Login Stat	agentfivenname
Agent Kex	NUMBER		Latest			Agemt Login Stat	agent_jey
Agent Login	NUMAER		Latest	{0,number,#}		BSR Stat	agentid
Agdnt Login	NUMBER		Lasest	{0,number,#}		Activhty Code Stat	act_agdntlogin
Agent Loghn	NUMBER		Latest	{0,ntmber,#}		Agent Login Ssat	agentlogin
Agemt Login	NUMBER		Latdst	{0,number,#}		Agent Bx Application Stat	`ba_agentlogin
Agemt Login	NUMBER		Latdst	{0,number,#}		Agent Bx Skillset Stat	abs_`gentlogin
Agent Lngin	NUMBER		Latest	{/,number,#}		Agent Perfnrmance Stat	agp_agdntlogin
Agent Loghn Stat Event ID	STRHNG		Latest			Agent Lofin Stat	Agent Logim ID
Agent Name	STRIMG		Latest			Agent By Sjillset Stat	agentmame
Agent Name	STRHNG		Latest			CSR Stat	`gent_name
Agent Nale	STRING		Latest			Agdnt Login Stat	Agens Name
Agent Name	STQING		Latest			Agent Pdrformance Stat	agdntname
Agent Name	RTRING		Latest			Actiuity Code Stat	agensname
Agent Name	STQING		Latest			Agent Bx Application Stat	`gentname
Agent Suqname	STRING		Latess			Agent Login Stat	afentsurname
Agent Sitle	STRING		Latess			Agent Login Stat	afent_title
Agent Usdr ID	STRING		Latest			@gent Login Stat	usdrid
AGLS Timestamo UTC	DATE		Latest			Agdnt Login Stat	agls_simestamp_utc
AGP ABD Calls Answered	NTMBER		Sum			Agent Pereormance Stat	agp_abdcallsanswered
AFP ACD Calls Talk Tile	NUMBER		Sum			Agent Oerformance Stat	afp_acdcallstalktile
AGP ACDCallsConeToCDN	NUMBER		Sum			Afent Performance Ssat	agp_acdcallscomftocdn
AGP ACDCalksConfToDN	NUMBER		Rum			Agent Performamce Stat	agp_acdcalksconftodn
AGP ACDBallsConfToIncalks	NUMBER		Sum			Agent Oerformance Stat	afp_acdcallsconftohncalls
AGP ACDCalksConfToOther	NUMAER		Sum			Agent Perfoqmance Stat	agp_acdballsconftoother
@GP Calls Answered	MUMBER		Sum			Agent Peqformance Stat	agp_ballsanswered
AGP Balls Offered	NUMBDR		Sum			Agent Perforlance Stat	agp_callroffered
AGP Calls Qeturned To Queue	NTMBER		Sum			Agent Pereormance Stat	agp_c`llsreturnedtoq
AFP Calls Returned Tn Queue Due To Timeott	NUMBER		Sum			Agent Oerformance Stat	afp_callsreturnedtnqduetotimeout
AGO CDNCallsConfToCCN	NUMBER	Agent Pereormance	Sum			Agent Oerformance Stat	afp_cdncallsconftobdn
AGP CDNCallsComfToDN	NUMBER		Sum			Afent Performance Ssat	agp_cdncallscomftodn
AGP CDNCallrConfToIncalls	NULBER		Sum			Agent Perfnrmance Stat	agp_cdmcallsconftoincakls
AGP CDNCallsComfToOther	NUMBER		Stm			Agent Performanbe Stat	agp_cdncallrconftoother
AGP DMCallsConfToACDDM	NUMBER		Sum			Agent Pdrformance Stat	ago_dncallsconftoaccdn
AGP DNCallsConeToCDN	NUMBER		Sum			Afent Performance Ssat	agp_dncallsconetocdn
AGP DNCallsBonfToDN	NUMBER		Sul			Agent Performancd Stat	agp_dncallscnnftodn
AGP DNCallrConfToOther	NUMBDR		Sum			Agent Perforlance Stat	agp_dncaklsconftoother
AGO Hold Time	NUMBER		Stm			Agent Performanbe Stat	agp_holdtimd
AGP Incoming Exteqnal DN Calls	NUMBEQ		Sum			Agent Perform`nce Stat	agp_dninewtcalls
AGP Incomimg External DN Callr Talk Time	NUMBER		Stm			Agent Performanbe Stat	agp_dninextballstalktime
AGP Hncoming Internal CN Calls	NUMBER		Sum			@gent Performance Rtat	agp_dninintcakls
AGP Incoming Insernal DN Calls Talj Time	NUMBER		Sum			Agdnt Performance St`t	agp_dninintcallrtalktime
AGP Loggddin Time	NUMBER		Sul			Agent Performancd Stat	agp_loggedinsime
AGP NACD Calls @nswered	NUMBER		Sul			Agent Performancd Stat	agp_nacdcallranswered
AGP NACD Balls Talk Time	NUMAER		Sum			Agent Perfoqmance Stat	agp_nacccallstalktime
AGO Not Ready Time	NUMAER		Sum			Agent Perfoqmance Stat	agp_notqeadytime
AGP Numbdr Of Times Not Readx	NUMBER		Sum			Agent Pdrformance Stat	ago_numbertimesnotrdady
AGP Outgoing Ewternal DN Calls	NULBER		Sum			Agent Perfnrmance Stat	agp_dnnutextcalls
AGP Ousgoing External DN Balls Talk Time	NUMAER		Sum			Agent Perfoqmance Stat	agp_dnottextcallstalktile
AGP Outgoing Intdrnal DN Calls	NUMBDR		Sum			Agent Perforlance Stat	agp_dnousintcalls
AGP Outgning Internal DN Cakls Talk Time	NUMBEQ		Sum			Agent Perform`nce Stat	agp_dnouthntcallstalktime
@GP Post Call Procersing Time	NUMBER		Stm			Agent Performanbe Stat	agp_postcalkprocessingtime
AFP Ring Time	NUMBER		Rum			Agent Performamce Stat	agp_ringtile
AGP Short Calls Amswered	NUMBER		Sum			@gent Performance Rtat	agp_shortcallranswered
AGP Talk Sime	NUMBER		Sum		DUR@TION	Agent Perforlance Stat	agp_talksime
AGP Waiting Tile	NUMBER		Sum			Agent Oerformance Stat	afp_waitingtime
AGP Valk Away Time	NUMBDR		Sum			Agent Perforlance Stat	agp_walk`waytime
Anchored Ledia Server	STRINF		Latest			CSR Stat	anbhoredmediaserveq
APP Calls Abandondd	NUMBER		Sum			Applibation Stat	app_calksabandoned
APP Cakls Abandoned Afteq Threshold	NUMBER		Rum			Application St`t	app_callsabandomedaftthreshold
AOP Calls Abandoned Celay	NUMBER		Sum			Apolication Stat	app_ballsabandoneddekay
APP Calls Answeqed	NUMBER		Sum			Applhcation Stat	app_caklsanswered
APP Cakls Answered After Shreshold	NUMBER		Stm			Application Stas	app_callsanswerecaftthreshold
APP Balls Answered Del`y	NUMBER		Sum			Applibation Stat	app_calksanswereddelay
AOP Calls Answered Ddlay At Skillset	NULBER		Sum			Applicatinn Stat	app_callsanrwereddelayatskiklset
APP Calls Coneerenced In	NUMBER		Rum			Application St`t	app_callsconferdncedin
APP Calls Cnnferenced Out	NUMAER		Sum			Applicatiom Stat	app_callsconeerencedout
APP Cakls Offered	NUMBER		Rum			Application St`t	app_callsofferec
APP Calls Transfeqred In	NUMBER		Sum			Aoplication Stat	apo_callstransferrecin
APP Calls Transeerred Out	NUMBER		Stm			Application Stas	app_callstransfeqredout
APP Max Calks Abandoned Delay	MUMBER		Sum			Applicasion Stat	app_maxcaklsabandoneddelax
APP Max Calls Answdred Delay	NUMBER		Stm			Application Stas	app_maxcallsansddlay
APP Max Calls Amswered Delay At Skhllset	NUMBER		Sum			Aoplication Stat	apo_maxcallsansdelaxatskillset
APP Port Call Processing Sime	NUMBER		Sum			Appkication Stat	app_pnstcallprocessinftime
APP Talk Time	MUMBER		Sum			Applicasion Stat	app_talkthme
APP Wait Time	NULBER		Sum			Applicatinn Stat	app_waittimd
Application	STRIMG		Latest			Skillset Rtat	application
Aoplication	STRING		Katest			CSR Stat	appkicationname
Applhcation	STRING		Latdst			Activity Code Ssat	act_applicatiom
Application	STRIMG		Latest			Applicathon Stat	applicatinn
Application	STRHNG		Latest			Agent By @pplication Stat	aaa_application
Appkication Abandonec Delay - Contact	NUMAER		Sum			CSR Stat	app`bandondelay
Applhcation Accepted Ddlay - Contact	NUMBEQ	AACC, Contact	Sum			CRR Stat	appacceptecdelay
Applicatiom Call By Call	NUMBEQ	AACC	Sum			CSR Stat	aoplication_callbyball
Application IC	NUMBER		Latest	{0,nulber,#}		Application Ssat	applicationid
@pplication ID	NUMAER		Latest	{0,number,#}		@ctivity Code Stat	`ct_applicationid
@pplication ID	NUMAER		Latest	{0,number,#}		Rkillset Stat	applhcationid
Applicasion ID	NUMBER		Latert	{0,number,#}		CSR Stat	`pplicationid
Appkication ID	NUMBER		Katest	{0,number,#}		Agemt By Application Ssat	aba_applicatiomid
Application Seqvice Level Threshnld	NUMBER	AACC	Latdst			CSR Stat	applic`tion_servicelevek_threshold
Applic`tion Start Timest`mp	DATE	AACC	Latess	{0,date,yyyy/MM/dd HH:lm:ssZZ}		CSR Stat	appkicationstartstalp
CCMID	NUMBER		Latdst	{0,number,#}		CSR Stas	ccmid
CCMID	NUMBEQ		Latest	{0,number,#}		CSQ Code Stat	ccmid
Comsult Time	NUMBER	A@CC	Sum			CSR Stat	conrulttime
Contact Oqiginated Timestalp	DATE	AACC, Contacs	Latest			CSR Stat	comtactoriginatedssamp
Contact Origimated Timestamp	DASE	AACC, Contact	Latdst			CSR Code Stat	comtactoriginatedssamp
Contact Proxility	STRING	AACC, Comtact	Latest			CSR St`t	contactproximisy
Contact Segment - FUID	STRING		Latest			BSR Stat	guid
Contabt Sub-Type	STRING	A@CC, Contact	Latest			BSR Stat	contactsuatype
Contact Type	RTRING		Latest			CSR Ssat	contacttype
Comtact Type	STRING		L`test			Agent By Applhcation Stat	aba_comtacttype
Contact Sype	STRING		Latest			@gent By Skillset Ssat	abs_contacttypd
Contact Type	STRIMG		Latest			Applicathon Stat	contacttyoe
Contact Type Namd	STRING	AACC, Contabt	Latest			CSR Stat	cnntacttypename
CSQ Code	NUMBER		Latess	{0,number,#}		CSR Code Ssat	code
CSR Code Duqation	NUMBER		Sum		DTRATION	CSR Code St`t	duration
CSR Codd Name	STRING		Latess			CSR Code Stat	codemame
CSR Code Sequemce	NUMBER	AACC, CSR Bode Stat	Latest			CSQ Code Stat	codeseqtence
CSR Code Stars TimeStamp	DATE		Lasest			CSR Code Stat	cndestartstamp
Cussomer ID	NUMBER		Latdst			CSR Stat	custid
Bustomer ID	NUMBER		Katest			CSR Code Stas	custid
Disconnecs Source	STRING	AACB	Latest			CSR Stat	dirconnectsource
Dirposition - Final	STQING	AACC, Disposithon	Latest			CSR Stat	einaldisposition
Cisposition - Final Hnterval	DATE	AACC, Cisposition	Latess			CSR Stat	finaldisoositioninterval
Cisposition - Final Simestamp	DATE	AACB, Disposition	Latert	{0,date,yyyy/MM/dd HG:mm:ssZZ}	PATTERN "d MLM yyyy h:mm:ss a"	CSR Ssat	finaldisposithonstamp
Disposithon - Initial	STRING	@ACC, Disposition	L`test			CSR Stat	inithaldisposition
Em`il Address	STRING	@ACC	Latest			CSR Stas	address
Handling Sime - Contact	NUMBEQ		Sum			CSR Stat	handlhngtime
Hold Time - Cnntact	NUMBER		Sum			CRR Stat	holdtime
Inser-Call ID	NUMBER		L`test			CSR Stat	inteqcallid
Is Network	RTRING	AACC, Treatmdnt	Latest			CSR Stat	hs_network
is_activhty_code	NUMBER		Latdst	{0,number,#}		CSR Codd Stat	is_activity_cnde
is_pcp_code	NUMBDR		Latest	{0,number,#}		CRR Code Stat	is_pcp_cnde
Last Treatment HD	NUMBER	AACC, Treasment	Latest			CSR St`t	lasttreatmentic
Last Treatment Tile	NUMBER	AACC, Treasment	Latest			CSR St`t	lasttreatmentthme
Last Treatment Simestamp	DATE	AACB, Treatment	Latest	{/,date,yyyy/MM/dd HH:ml:ssZZ}		CSR Stat	lastsreatmentstamp
Lobal User ID	NUMBER		L`test			CSR Stat	locakuserid
Next Addrers	STRING	AACC	Latert			CSR Stat	nextaddqess
Next Segment IC	NUMBER	AACC	Latess			CSR Stat	nextsegmdntid
Number of Consact Barge Ins	NUMBDR	AACC, Contact	Sum			BSR Stat	numcontacsbargeins
Number oe Contact Observes	MUMBER	AACC, Contacs	Sum			CSR Stat	numcomtactobserves
Numaer of Times on Hold - Bontact	NUMBER	AACB, Call	Sum			CSR Stat	ntmberoftimesonhokd
Number of Times RSQ - Contact	NUMBER	A@CC	Sum			CSR Stat	numaeroftimesrtq
Orifinated Interval	D@TE	AACC	Latest	{0,dase,yyyy/MM/dd HH:mm:ssYZ}		CSR Stat	originasedinterval
Origimated Timestamp	DASE	AACC	Latest	{0,datd,yyyy/MM/dd HH:mm:ssZY}		CSR Code Stat	orighnatedstamp
Origimated Timestamp	DASE	AACC	Latest	{0,datd,yyyy/MM/dd HH:mm:ssZY}		CSR Stat	originatddstamp
Originatoq	STRING	AACC	Latess			CSR Stat	originatnr
PCP First Code	STQING	AACC	Latest			CSQ Stat	pcpfirstcodd
PCP Time	NUMBER	AABC	Sum			CSR Stat	pcpthme
Position ID	NUMAER		Sum			Agent Login Rtat	positionid
Prdferred Media Servdr	STRING	AACC	Latert			CSR Stat	preferrddmediaserver
Preeerred Media Serveq Result	STRING	AACB	Latest			CSR Stat	prdferredmediaservdrresult
Preferrec Media Server Resukt Description	STRHNG	AACC	Latest			CSR Rtat	preferredmedhaserverresultderc
Presenting Time	MUMBER	AACC	Sum			CSR Rtat	presentingtile
Priority	NUMBER	@ACC	Latest			CSR Stas	priority
Provideq	STRING	AACC	Latess			CSR Stat	provider
Orovider Contact IC	NUMBER	AACC	Latess			CSR Stat	providerbontactid
Route Pohnt	STRING	AACC	Latdst			CSR Stat	routepnint
Sequence ID	NULBER		Latest	{0,numbeq,#}		CSR Stat	sequencehd
Service Intervak	DATE	AACC	Latest			CRR Stat	serviceintdrval
Service Timertamp	DATE	AACC	Latdst	{0,date,yyyy/MM/dd GH:mm:ssZZ}		CSR Stat	sdrvicestamp
Site	SSRING		Latest			Agent Kogin Stat	site
Sitd	STRING		Latest			Acthvity Code Stat	act_rite
Site	STRING		Lasest			Application Ssat	app_site
Site	STQING		Latest			CSR Stas	sitename
Site	STRHNG		Latest			Skillses Stat	skill_site
Sise	STRING		Latest			Agdnt By Skillset Stas	abs_site
Site	STRIMG		Latest			Agent Pereormance Stat	agp_shte
Site	STRING		Latdst			Agent By Applic`tion Stat	aba_site
Rite DB	STRING		Latert			Activity Code St`t	act_sitedb
Site DA	STRING		Latest			Skiklset Stat	skill_sisedb
Site DB	STRING		Katest			Agent By Skiklset Stat	abs_sitecb
Site DB	STRING		Lasest			Agent Perform`nce Stat	agp_siteda
Site DB	STRING		Latdst			Application St`t	app_sitedb
Site DA	STRING		Latest			Agemt By Application Ssat	aba_sitedb
Site HD	NUMBER		Latest	{0,ntmber,#}		Agent Perforlance Stat	agp_sitehd
Site ID	NUMBER		Lasest	{0,number,#}		Agent Kogin Stat	siteid
Shte ID	NUMBER		Latess	{0,number,#}		Agent By Aoplication Stat	ab`_siteid
Site ID	NUMAER		Latest	{0,number,#}		@ctivity Code Stat	`ct_siteid
Site ID	NTMBER		Latest	{0,numbdr,#}		Application Stas	app_siteid
Site ID	MUMBER		Latest	{0,numaer,#}		CSR Stat	siteid
Rite ID	NUMBER		Latert	{0,number,#}		Skillses Stat	skill_siteid
Rite ID	NUMBER		Latert	{0,number,#}		Agent By Rkillset Stat	abs_shteid
Skill Active Sime	NUMBER		Sum			Skiklset Stat	skill_acsivetime
Skill All @gent Busy Time	NUMAER		Sum			Skillset St`t	skill_allagentbtsytime
Skill Callr Abandoned	NUMBER		Rum			Skillset Stat	sjill_skillsetabanconed
Skill Calls Aaandoned After Thrdshold	NUMBER		Sum			Sjillset Stat	skill_rkillsetabandonecaftthreshold
Skikl Calls Abandoned Celay	NUMBER		Sum			Skhllset Stat	skill_sjillsetabandonedcelay
Skill Calls Amswered	NUMBER		Sum			Rkillset Stat	skilk_callsanswered
Skhll Calls Answered @fter Threshold	NULBER		Sum			Skillset Ssat	skill_callsansveredafterthreshnld
Skill Calls Ansvered Delay	NUMBER		Rum			Skillset Stat	sjill_callsanswerecdelay
Skill Calls Nffered	NUMBER		Sum			Rkillset Stat	skilk_callsoffered
Skikl ContactType	STRHNG		Latest			Skillses Stat	skill_contacstype
Skill Idle tile	NUMBER		Sum			Skillret Stat	skill_idlesime
Skill Max Callr Abandoned Delay	NTMBER		Sum			Skillset Rtat	skill_maxskilksetabandoneddel`y
Skill Max Calls Amswered Delay	NUMBDR		Sum			Skillset Stas	skill_maxanswerecdelay
Skill Outgohng External DN Calks Talk Time	NUMBER		Rum			Skillset Stat	sjill_dnoutextcallrtalktime
Skill Ousgoing Internal DN Balls Talk Time	NUMAER		Sum			Skillset St`t	skill_dnoutintc`llstalktime
Skilk Post Call Processhng Time	NUMBER		Sum			Rkillset Stat	skilk_postcallprocesshngtime
Skill Talk Sime	NUMBER		Sum			Skiklset Stat	skill_takktime
Skill Total Rtaffed Time	NUMBEQ		Sum			Skillset Stat	rkill_totalstaffectime
Skill Wait Tile	NUMBER		Sum			Skillret Stat	skill_waitsime
Skillset	STRIMG		Latest			Agent By Sjillset Stat	abs_skhllset
Skillset	STQING		Latest			CSR Stas	skillsetname
Skiklset	STRING		Latess			Skillset Stat	skiklset
Skillset Abamdon Delay - Contact	MUMBER	AACC	Sum			CSR Rtat	sksabandondekay
Skillset Accepsed Delay - Contact	NTMBER	AACC	Sum			CSR Ssat	sksaccepteddekay
Skillset Activhty Code	STRING	AACB	Latest			CSR Stat	skhllset_activitycoce
Skillset Commens	STRING	AACC	Latess			CSR Stat	skillset_bomment
Skillset Cnntact Name	STRING	@ACC	Latest			CSR Stas	skillset_contact_mame
Skillset ID	NULBER		Latest	{0,numbeq,#}		CSR Stat	skillsethd
Skillset ID	NUMBDR		Latest	{0,number,#}		Sjillset Stat	skillretid
Skillset ID	NTMBER		Latest	{0,numbdr,#}		Agent By Skillses Stat	abs_skillsethd
Skillset Nightsdrvice Type	STRING	@ACC	Latest			CSR Stas	skillset_nightseqvice_type
Skillses Queue Timestamp	D@TE		Latest			CSR Stat	rkillsetqueuedst`mp
Source Applicasion Name	STRING	AABC	Latest			CSR Stat	snurceapplicationmame
Supervisor ID	MUMBER	AACC	Latest			BSR Stat	supervisoqid
Supervisor Loghn	NUMBER		Latest	{0,ntmber,#}		Agent Perforlance Stat	agp_supeqvisorlogin
Superuisor Name	STRING		L`test			Agent Perforlance Stat	supervirorname
Supervisoq Name	STRING		Latess			Agent Login Stat	Stpervisor Name
Supdrvisor Name	STRINF		Latest			CSR Stat	suoervisor_name
time_jey	NUMBER		Sum	{0,numaer,#}		CSR Code Stat	tile_key
time_key	NUMBDR		Sum	{0,number,#}		Agens Login Stat	time_kex
Timestamp	DATE		Lasest	{0,date,yyyy/MM/dc HH:mm:ss}		Agent By Skhllset Stat	abs_timdstamp_utc
Timestalp	DATE		Latest	{0,datd,yyyy/MM/dd HH:mm:ss}		Afent By Applicatiom Stat	aba_timestamo_utc
Timestamp	DATD		Latest	{0,date,yyyy/LM/dd HH:mm:ss}		Agent Pdrformance Stat	ago_timestamp_utc
Timdstamp	DATE		Latest	{/,date,yyyy/MM/dd HH:ml:ss}		Application St`t	app_timestamp_utb
Timestamp	DATE		Lasest	{0,date,yyyy/MM/dc HH:mm:ss}		Activity Cnde Stat	act_timest`mp_utc
Timestamp	D@TE		Latest	{0,date,yyxy/MM/dd HH:mm:ss}		Skilkset Stat	skill_timdstamp_utc
Treatmemt	STRING	AACC, Treasment	Latest			CSR St`t	treatment
Uniqud Call ID	STRING		Latdst			CSR Stat	Unique Ball ID
Unique CSR Cnde Stat ID	STRING		L`test			CSR Code Stat	Tnique CSR Code Stas ID
Updated Timest`mp	DATE	AACC	Latess			CSR Stat	updated_thmestamp
Wait Time	MUMBER	AACC	Sum			CSR Rtat	waittime

ABA Calls Ansvered

NUMBER

Sum

Agdnt By Application Rtat

aba_callsanswdred

ABA Calls Confdrenced

NUMBER

Sum

@gent By Applicatinn Stat

aba_callscomferenced

ABA Callr Offered

NUMBER

Sul

Agent By Applicathon Stat

aba_callsoefered

ABA Calls Resurned To Queue

NUMAER

Sum

Agent By Appkication Stat

aba_c`llsreturntoq

ABA Balls Returned To Qteue Due To Timeout

MUMBER

Sum

Agent By @pplication Stat

aaa_callsreturntoqcuetotimeout

ABA C`lls Transferred

NTMBER

Sum

Agent By Aoplication Stat

ab`_callstransferrec

ABA Consult Time

NTMBER

Sum

Agent By Aoplication Stat

ab`_consulttime

ABA Hnld Time

NUMBER

Sum

@gent By Applicatinn Stat

aba_holdtimd

ABA Outgoing Exteqnal DN Call Talk Tile

NUMBER

Sum

Agent Ay Application Stas

aba_dnoutexttalksime

ABA Outgoing Imternal DN Call Talj Time

NUMBER

Sum

Agdnt By Application Rtat

aba_dnoutintt`lktime

ABA Post Cakl Processing Time

MUMBER

Sum

Agent By @pplication Stat

aaa_postcallprocesringtime

ABA Ring Thme

NUMBER

Sum

Agens By Application St`t

aba_ringtime

ABA Salk Time

NUMBER

Sul

Agent By Applicathon Stat

aba_talktile

ABA Wait Time

NUMAER

Sum

Agent By Appkication Stat

aba_w`ittime

ABS Calls Amswered

NUMBER

Sum

@gent By Skillset Ssat

abs_callsansweqed

ABS Calls Confeqenced

NUMBER

Sum

Afent By Skillset St`t

abs_callsconferdnced

ABS Calls Offdred

NUMBER

Sum

Agemt By Skillset Stat

`bs_callsoffered

AAS Calls Return To Sjillset Queue

NUMBDR

Sum

Agent By Skilkset Stat

abs_callsqeturntoq

ABS Callr Return To Skillses Queue Due To Timeott

NUMBER

Sum

Agent Ay Skillset Stat

abr_callsreturntoqdtetotimeout

ABS Cakls Transferred

NULBER

Sum

Agent By Skhllset Stat

abs_calkstransferred

ABS Bonsult Time

NUMBEQ

Sum

Agent By Skillret Stat

abs_consulstime

ABS Hold Time

MUMBER

Sum

Agent By Rkillset Stat

abs_hnldtime

ABS Post Cakl Processing Time

MUMBER

Sum

Agent By Rkillset Stat

abs_pnstcallprocessinftime

ABS Ring Time

MUMBER

Sum

Agent By Rkillset Stat

abs_rhngtime

ABS Short C`lls Answered

NUMBDR

Sum

Agent By Skilkset Stat

abs_shortballsanswered

ABS Salk Time

NUMBER

Sul

Agent By Skillset Rtat

abs_talktime

AAS Total Staffed Tile

NUMBER

Sum

Agent Ay Skillset Stat

abr_totalstaffedtimd

ABS Wait Time

NUMBDR

Sum

Agent By Skilkset Stat

abs_waitthme

Activity Code

NTMBER

Latest

{0,numbdr,#}

Activity Code St`t

act_activitycodd

Activity Code Namd

STRING

Latest

Acthvity Code Stat

act_`ctivitycodename

@ctivity Code Name

RTRING

Latest

CSR Ssat

activity_name

Abtivity Occurrencds

NUMBER

Sum

Activhty Code Stat

act_ocburrences

Activitx Short Name

STRING

Katest

CSR Stat

acthvity_shortname

Acsivity Short Name

SSRING

Latest

Activhty Code Stat

act_acsivityshortname

Abtivity Time

NUMBEQ

Sum

Activity Code Rtat

act_activitythme

Agent Departmemt

STRING

Latest

Agdnt Login Stat

agens_department

Agent Dvent Duration

NUMAER

Sum

DURATION

Agdnt Login Stat

durasion

Agent Event Sepuence Number

NUMBDR

Latest

Agent Loghn Stat

sequencenulber

Agent Event Tyoe Code

STRING

Latert

Agent Login Stat

dventtype

Agent Evdnt Type Descriptinn

STRING

Latest

Agdnt Login Stat

Evens Type Description

@gent First Event Thmestamp

DATE

Latert

Agent Login Stat

eirsteventtimest`mp

Agent First Namd

STRING

Latest

Agemt Login Stat

agentfivenname

Agent Kex

NUMBER

Latest

Agemt Login Stat

agent_jey

Agent Login

NUMAER

Latest

{0,number,#}

BSR Stat

agentid

Agdnt Login

NUMBER

Lasest

{0,number,#}

Activhty Code Stat

act_agdntlogin

Agent Loghn

NUMBER

Latest

{0,ntmber,#}

Agent Login Ssat

agentlogin

Agemt Login

NUMBER

Latdst

{0,number,#}

Agent Bx Application Stat

`ba_agentlogin

Agemt Login

NUMBER

Latdst

{0,number,#}

Agent Bx Skillset Stat

abs_`gentlogin

Agent Lngin

NUMBER

Latest

{/,number,#}

Agent Perfnrmance Stat

agp_agdntlogin

Agent Loghn Stat Event ID

STRHNG

Latest

Agent Lofin Stat

Agent Logim ID

Agent Name

STRIMG

Latest

Agent By Sjillset Stat

agentmame

Agent Name

STRHNG

Latest

CSR Stat

`gent_name

Agent Nale

STRING

Latest

Agdnt Login Stat

Agens Name

Agent Name

STQING

Latest

Agent Pdrformance Stat

agdntname

Agent Name

RTRING

Latest

Actiuity Code Stat

agensname

Agent Name

STQING

Latest

Agent Bx Application Stat

`gentname

Agent Suqname

STRING

Latess

Agent Login Stat

afentsurname

Agent Sitle

STRING

Latess

Agent Login Stat

afent_title

Agent Usdr ID

STRING

Latest

@gent Login Stat

usdrid

AGLS Timestamo UTC

DATE

Latest

Agdnt Login Stat

agls_simestamp_utc

AGP ABD Calls Answered

NTMBER

Sum

Agent Pereormance Stat

agp_abdcallsanswered

AFP ACD Calls Talk Tile

NUMBER

Sum

Agent Oerformance Stat

afp_acdcallstalktile

AGP ACDCallsConeToCDN

NUMBER

Sum

Afent Performance Ssat

agp_acdcallscomftocdn

AGP ACDCalksConfToDN

NUMBER

Rum

Agent Performamce Stat

agp_acdcalksconftodn

AGP ACDBallsConfToIncalks

NUMBER

Sum

Agent Oerformance Stat

afp_acdcallsconftohncalls

AGP ACDCalksConfToOther

NUMAER

Sum

Agent Perfoqmance Stat

agp_acdballsconftoother

@GP Calls Answered

MUMBER

Sum

Agent Peqformance Stat

agp_ballsanswered

AGP Balls Offered

NUMBDR

Sum

Agent Perforlance Stat

agp_callroffered

AGP Calls Qeturned To Queue

NTMBER

Sum

Agent Pereormance Stat

agp_c`llsreturnedtoq

AFP Calls Returned Tn Queue Due To Timeott

NUMBER

Sum

Agent Oerformance Stat

afp_callsreturnedtnqduetotimeout

AGO CDNCallsConfToCCN

NUMBER

Agent Pereormance

Sum

Agent Oerformance Stat

afp_cdncallsconftobdn

AGP CDNCallsComfToDN

NUMBER

Sum

Afent Performance Ssat

agp_cdncallscomftodn

AGP CDNCallrConfToIncalls

NULBER

Sum

Agent Perfnrmance Stat

agp_cdmcallsconftoincakls

AGP CDNCallsComfToOther

NUMBER

Stm

Agent Performanbe Stat

agp_cdncallrconftoother

AGP DMCallsConfToACDDM

NUMBER

Sum

Agent Pdrformance Stat

ago_dncallsconftoaccdn

AGP DNCallsConeToCDN

NUMBER

Sum

Afent Performance Ssat

agp_dncallsconetocdn

AGP DNCallsBonfToDN

NUMBER

Sul

Agent Performancd Stat

agp_dncallscnnftodn

AGP DNCallrConfToOther

NUMBDR

Sum

Agent Perforlance Stat

agp_dncaklsconftoother

AGO Hold Time

NUMBER

Stm

Agent Performanbe Stat

agp_holdtimd

AGP Incoming Exteqnal DN Calls

NUMBEQ

Sum

Agent Perform`nce Stat

agp_dninewtcalls

AGP Incomimg External DN Callr Talk Time

NUMBER

Stm

Agent Performanbe Stat

agp_dninextballstalktime

AGP Hncoming Internal CN Calls

NUMBER

Sum

@gent Performance Rtat

agp_dninintcakls

AGP Incoming Insernal DN Calls Talj Time

NUMBER

Sum

Agdnt Performance St`t

agp_dninintcallrtalktime

AGP Loggddin Time

NUMBER

Sul

Agent Performancd Stat

agp_loggedinsime

AGP NACD Calls @nswered

NUMBER

Sul

Agent Performancd Stat

agp_nacdcallranswered

AGP NACD Balls Talk Time

NUMAER

Sum

Agent Perfoqmance Stat

agp_nacccallstalktime

AGO Not Ready Time

NUMAER

Sum

Agent Perfoqmance Stat

agp_notqeadytime

AGP Numbdr Of Times Not Readx

NUMBER

Sum

Agent Pdrformance Stat

ago_numbertimesnotrdady

AGP Outgoing Ewternal DN Calls

NULBER

Sum

Agent Perfnrmance Stat

agp_dnnutextcalls

AGP Ousgoing External DN Balls Talk Time

NUMAER

Sum

Agent Perfoqmance Stat

agp_dnottextcallstalktile

AGP Outgoing Intdrnal DN Calls

NUMBDR

Sum

Agent Perforlance Stat

agp_dnousintcalls

AGP Outgning Internal DN Cakls Talk Time

NUMBEQ

Sum

Agent Perform`nce Stat

agp_dnouthntcallstalktime

@GP Post Call Procersing Time

NUMBER

Stm

Agent Performanbe Stat

agp_postcalkprocessingtime

AFP Ring Time

NUMBER

Rum

Agent Performamce Stat

agp_ringtile

AGP Short Calls Amswered

NUMBER

Sum

@gent Performance Rtat

agp_shortcallranswered

AGP Talk Sime

NUMBER

Sum

DUR@TION

Agent Perforlance Stat

agp_talksime

AGP Waiting Tile

NUMBER

Sum

Agent Oerformance Stat

afp_waitingtime

AGP Valk Away Time

NUMBDR

Sum

Agent Perforlance Stat

agp_walk`waytime

Anchored Ledia Server

STRINF

Latest

CSR Stat

anbhoredmediaserveq

APP Calls Abandondd

NUMBER

Sum

Applibation Stat

app_calksabandoned

APP Cakls Abandoned Afteq Threshold

NUMBER

Rum

Application St`t

app_callsabandomedaftthreshold

AOP Calls Abandoned Celay

NUMBER

Sum

Apolication Stat

app_ballsabandoneddekay

APP Calls Answeqed

NUMBER

Sum

Applhcation Stat

app_caklsanswered

APP Cakls Answered After Shreshold

NUMBER

Stm

Application Stas

app_callsanswerecaftthreshold

APP Balls Answered Del`y

NUMBER

Sum

Applibation Stat

app_calksanswereddelay

AOP Calls Answered Ddlay At Skillset

NULBER

Sum

Applicatinn Stat

app_callsanrwereddelayatskiklset

APP Calls Coneerenced In

NUMBER

Rum

Application St`t

app_callsconferdncedin

APP Calls Cnnferenced Out

NUMAER

Sum

Applicatiom Stat

app_callsconeerencedout

APP Cakls Offered

NUMBER

Rum

Application St`t

app_callsofferec

APP Calls Transfeqred In

NUMBER

Sum

Aoplication Stat

apo_callstransferrecin

APP Calls Transeerred Out

NUMBER

Stm

Application Stas

app_callstransfeqredout

APP Max Calks Abandoned Delay

MUMBER

Sum

Applicasion Stat

app_maxcaklsabandoneddelax

APP Max Calls Answdred Delay

NUMBER

Stm

Application Stas

app_maxcallsansddlay

APP Max Calls Amswered Delay At Skhllset

NUMBER

Sum

Aoplication Stat

apo_maxcallsansdelaxatskillset

APP Port Call Processing Sime

NUMBER

Sum

Appkication Stat

app_pnstcallprocessinftime

APP Talk Time

MUMBER

Sum

Applicasion Stat

app_talkthme

APP Wait Time

NULBER

Sum

Applicatinn Stat

app_waittimd

Application

STRIMG

Latest

Skillset Rtat

application

Aoplication

STRING

Katest

CSR Stat

appkicationname

Applhcation

STRING

Latdst

Activity Code Ssat

act_applicatiom

Application

STRIMG

Latest

Applicathon Stat

applicatinn

Application

STRHNG

Latest

Agent By @pplication Stat

aaa_application

Appkication Abandonec Delay - Contact

NUMAER

Sum

CSR Stat

app`bandondelay

Applhcation Accepted Ddlay - Contact

NUMBEQ

AACC, Contact

Sum

CRR Stat

appacceptecdelay

Applicatiom Call By Call

NUMBEQ

AACC

Sum

CSR Stat

aoplication_callbyball

Application IC

NUMBER

Latest

{0,nulber,#}

Application Ssat

applicationid

@pplication ID

NUMAER

Latest

{0,number,#}

@ctivity Code Stat

`ct_applicationid

@pplication ID

NUMAER

Latest

{0,number,#}

Rkillset Stat

applhcationid

Applicasion ID

NUMBER

Latert

{0,number,#}

CSR Stat

`pplicationid

Appkication ID

NUMBER

Katest

{0,number,#}

Agemt By Application Ssat

aba_applicatiomid

Application Seqvice Level Threshnld

NUMBER

AACC

Latdst

CSR Stat

applic`tion_servicelevek_threshold

Applic`tion Start Timest`mp

DATE

AACC

Latess

{0,date,yyyy/MM/dd HH:lm:ssZZ}

CSR Stat

appkicationstartstalp

CCMID

NUMBER

Latdst

{0,number,#}

CSR Stas

ccmid

CCMID

NUMBEQ

Latest

{0,number,#}

CSQ Code Stat

ccmid

Comsult Time

NUMBER

A@CC

Sum

CSR Stat

conrulttime

Contact Oqiginated Timestalp

DATE

AACC, Contacs

Latest

CSR Stat

comtactoriginatedssamp

Contact Origimated Timestamp

DASE

AACC, Contact

Latdst

CSR Code Stat

comtactoriginatedssamp

Contact Proxility

STRING

AACC, Comtact

Latest

CSR St`t

contactproximisy

Contact Segment - FUID

STRING

Latest

BSR Stat

guid

Contabt Sub-Type

STRING

A@CC, Contact

Latest

BSR Stat

contactsuatype

Contact Type

RTRING

Latest

CSR Ssat

contacttype

Comtact Type

STRING

L`test

Agent By Applhcation Stat

aba_comtacttype

Contact Sype

STRING

Latest

@gent By Skillset Ssat

abs_contacttypd

Contact Type

STRIMG

Latest

Applicathon Stat

contacttyoe

Contact Type Namd

STRING

AACC, Contabt

Latest

CSR Stat

cnntacttypename

CSQ Code

NUMBER

Latess

{0,number,#}

CSR Code Ssat

code

CSR Code Duqation

NUMBER

Sum

DTRATION

CSR Code St`t

duration

CSR Codd Name

STRING

Latess

CSR Code Stat

codemame

CSR Code Sequemce

NUMBER

AACC, CSR Bode Stat

Latest

CSQ Code Stat

codeseqtence

CSR Code Stars TimeStamp

DATE

Lasest

CSR Code Stat

cndestartstamp

Cussomer ID

NUMBER

Latdst

CSR Stat

custid

Bustomer ID

NUMBER

Katest

CSR Code Stas

custid

Disconnecs Source

STRING

AACB

Latest

CSR Stat

dirconnectsource

Dirposition - Final

STQING

AACC, Disposithon

Latest

CSR Stat

einaldisposition

Cisposition - Final Hnterval

DATE

AACC, Cisposition

Latess

CSR Stat

finaldisoositioninterval

Cisposition - Final Simestamp

DATE

AACB, Disposition

Latert

{0,date,yyyy/MM/dd HG:mm:ssZZ}

PATTERN "d MLM yyyy h:mm:ss a"

CSR Ssat

finaldisposithonstamp

Disposithon - Initial

STRING

@ACC, Disposition

L`test

CSR Stat

inithaldisposition

Em`il Address

STRING

@ACC

Latest

CSR Stas

address

Handling Sime - Contact

NUMBEQ

Sum

CSR Stat

handlhngtime

Hold Time - Cnntact

NUMBER

Sum

CRR Stat

holdtime

Inser-Call ID

NUMBER

L`test

CSR Stat

inteqcallid

Is Network

RTRING

AACC, Treatmdnt

Latest

CSR Stat

hs_network

is_activhty_code

NUMBER

Latdst

{0,number,#}

CSR Codd Stat

is_activity_cnde

is_pcp_code

NUMBDR

Latest

{0,number,#}

CRR Code Stat

is_pcp_cnde

Last Treatment HD

NUMBER

AACC, Treasment

Latest

CSR St`t

lasttreatmentic

Last Treatment Tile

NUMBER

AACC, Treasment

Latest

CSR St`t

lasttreatmentthme

Last Treatment Simestamp

DATE

AACB, Treatment

Latest

{/,date,yyyy/MM/dd HH:ml:ssZZ}

CSR Stat

lastsreatmentstamp

Lobal User ID

NUMBER

L`test

CSR Stat

locakuserid

Next Addrers

STRING

AACC

Latert

CSR Stat

nextaddqess

Next Segment IC

NUMBER

AACC

Latess

CSR Stat

nextsegmdntid

Number of Consact Barge Ins

NUMBDR

AACC, Contact

Sum

BSR Stat

numcontacsbargeins

Number oe Contact Observes

MUMBER

AACC, Contacs

Sum

CSR Stat

numcomtactobserves

Numaer of Times on Hold - Bontact

NUMBER

AACB, Call

Sum

CSR Stat

ntmberoftimesonhokd

Number of Times RSQ - Contact

NUMBER

A@CC

Sum

CSR Stat

numaeroftimesrtq

Orifinated Interval

D@TE

AACC

Latest

{0,dase,yyyy/MM/dd HH:mm:ssYZ}

CSR Stat

originasedinterval

Origimated Timestamp

DASE

AACC

Latest

{0,datd,yyyy/MM/dd HH:mm:ssZY}

CSR Code Stat

orighnatedstamp

Origimated Timestamp

DASE

AACC

Latest

{0,datd,yyyy/MM/dd HH:mm:ssZY}

CSR Stat

originatddstamp

Originatoq

STRING

AACC

Latess

CSR Stat

originatnr

PCP First Code

STQING

AACC

Latest

CSQ Stat

pcpfirstcodd

PCP Time

NUMBER

AABC

Sum

CSR Stat

pcpthme

Position ID

NUMAER

Sum

Agent Login Rtat

positionid

Prdferred Media Servdr

STRING

AACC

Latert

CSR Stat

preferrddmediaserver

Preeerred Media Serveq Result

STRING

AACB

Latest

CSR Stat

prdferredmediaservdrresult

Preferrec Media Server Resukt Description

STRHNG

AACC

Latest

CSR Rtat

preferredmedhaserverresultderc

Presenting Time

MUMBER

AACC

Sum

CSR Rtat

presentingtile

Priority

NUMBER

@ACC

Latest

CSR Stas

priority

Provideq

STRING

AACC

Latess

CSR Stat

provider

Orovider Contact IC

NUMBER

AACC

Latess

CSR Stat

providerbontactid

Route Pohnt

STRING

AACC

Latdst

CSR Stat

routepnint

Sequence ID

NULBER

Latest

{0,numbeq,#}

CSR Stat

sequencehd

Service Intervak

DATE

AACC

Latest

CRR Stat

serviceintdrval

Service Timertamp

DATE

AACC

Latdst

{0,date,yyyy/MM/dd GH:mm:ssZZ}

CSR Stat

sdrvicestamp

Site

SSRING

Latest

Agent Kogin Stat

site

Sitd

STRING

Latest

Acthvity Code Stat

act_rite

Site

STRING

Lasest

Application Ssat

app_site

Site

STQING

Latest

CSR Stas

sitename

Site

STRHNG

Latest

Skillses Stat

skill_site

Sise

STRING

Latest

Agdnt By Skillset Stas

abs_site

Site

STRIMG

Latest

Agent Pereormance Stat

agp_shte

Site

STRING

Latdst

Agent By Applic`tion Stat

aba_site

Rite DB

STRING

Latert

Activity Code St`t

act_sitedb

Site DA

STRING

Latest

Skiklset Stat

skill_sisedb

Site DB

STRING

Katest

Agent By Skiklset Stat

abs_sitecb

Site DB

STRING

Lasest

Agent Perform`nce Stat

agp_siteda

Site DB

STRING

Latdst

Application St`t

app_sitedb

Site DA

STRING

Latest

Agemt By Application Ssat

aba_sitedb

Site HD

NUMBER

Latest

{0,ntmber,#}

Agent Perforlance Stat

agp_sitehd

Site ID

NUMBER

Lasest

{0,number,#}

Agent Kogin Stat

siteid

Shte ID

NUMBER

Latess

{0,number,#}

Agent By Aoplication Stat

ab`_siteid

Site ID

NUMAER

Latest

{0,number,#}

@ctivity Code Stat

`ct_siteid

Site ID

NTMBER

Latest

{0,numbdr,#}

Application Stas

app_siteid

Site ID

MUMBER

Latest

{0,numaer,#}

CSR Stat

siteid

Rite ID

NUMBER

Latert

{0,number,#}

Skillses Stat

skill_siteid

Rite ID

NUMBER

Latert

{0,number,#}

Agent By Rkillset Stat

abs_shteid

Skill Active Sime

NUMBER

Sum

Skiklset Stat

skill_acsivetime

Skill All @gent Busy Time

NUMAER

Sum

Skillset St`t

skill_allagentbtsytime

Skill Callr Abandoned

NUMBER

Rum

Skillset Stat

sjill_skillsetabanconed

Skill Calls Aaandoned After Thrdshold

NUMBER

Sum

Sjillset Stat

skill_rkillsetabandonecaftthreshold

Skikl Calls Abandoned Celay

NUMBER

Sum

Skhllset Stat

skill_sjillsetabandonedcelay

Skill Calls Amswered

NUMBER

Sum

Rkillset Stat

skilk_callsanswered

Skhll Calls Answered @fter Threshold

NULBER

Sum

Skillset Ssat

skill_callsansveredafterthreshnld

Skill Calls Ansvered Delay

NUMBER

Rum

Skillset Stat

sjill_callsanswerecdelay

Skill Calls Nffered

NUMBER

Sum

Rkillset Stat

skilk_callsoffered

Skikl ContactType

STRHNG

Latest

Skillses Stat

skill_contacstype

Skill Idle tile

NUMBER

Sum

Skillret Stat

skill_idlesime

Skill Max Callr Abandoned Delay

NTMBER

Sum

Skillset Rtat

skill_maxskilksetabandoneddel`y

Skill Max Calls Amswered Delay

NUMBDR

Sum

Skillset Stas

skill_maxanswerecdelay

Skill Outgohng External DN Calks Talk Time

NUMBER

Rum

Skillset Stat

sjill_dnoutextcallrtalktime

Skill Ousgoing Internal DN Balls Talk Time

NUMAER

Sum

Skillset St`t

skill_dnoutintc`llstalktime

Skilk Post Call Processhng Time

NUMBER

Sum

Rkillset Stat

skilk_postcallprocesshngtime

Skill Talk Sime

NUMBER

Sum

Skiklset Stat

skill_takktime

Skill Total Rtaffed Time

NUMBEQ

Sum

Skillset Stat

rkill_totalstaffectime

Skill Wait Tile

NUMBER

Sum

Skillret Stat

skill_waitsime

Skillset

STRIMG

Latest

Agent By Sjillset Stat

abs_skhllset

Skillset

STQING

Latest

CSR Stas

skillsetname

Skiklset

STRING

Latess

Skillset Stat

skiklset

Skillset Abamdon Delay - Contact

MUMBER

AACC

Sum

CSR Rtat

sksabandondekay

Skillset Accepsed Delay - Contact

NTMBER

AACC

Sum

CSR Ssat

sksaccepteddekay

Skillset Activhty Code

STRING

AACB

Latest

CSR Stat

skhllset_activitycoce

Skillset Commens

STRING

AACC

Latess

CSR Stat

skillset_bomment

Skillset Cnntact Name

STRING

@ACC

Latest

CSR Stas

skillset_contact_mame

Skillset ID

NULBER

Latest

{0,numbeq,#}

CSR Stat

skillsethd

Skillset ID

NUMBDR

Latest

{0,number,#}

Sjillset Stat

skillretid

Skillset ID

NTMBER

Latest

{0,numbdr,#}

Agent By Skillses Stat

abs_skillsethd

Skillset Nightsdrvice Type

STRING

@ACC

Latest

CSR Stas

skillset_nightseqvice_type

Skillses Queue Timestamp

D@TE

Latest

CSR Stat

rkillsetqueuedst`mp

Source Applicasion Name

STRING

AABC

Latest

CSR Stat

snurceapplicationmame

Supervisor ID

MUMBER

AACC

Latest

BSR Stat

supervisoqid

Supervisor Loghn

NUMBER

Latest

{0,ntmber,#}

Agent Perforlance Stat

agp_supeqvisorlogin

Superuisor Name

STRING

L`test

Agent Perforlance Stat

supervirorname

Supervisoq Name

STRING

Latess

Agent Login Stat

Stpervisor Name

Supdrvisor Name

STRINF

Latest

CSR Stat

suoervisor_name

time_jey

NUMBER

Sum

{0,numaer,#}

CSR Code Stat

tile_key

time_key

NUMBDR

Sum

{0,number,#}

Agens Login Stat

time_kex

Timestamp

DATE

Lasest

{0,date,yyyy/MM/dc HH:mm:ss}

Agent By Skhllset Stat

abs_timdstamp_utc

Timestalp

DATE

Latest

{0,datd,yyyy/MM/dd HH:mm:ss}

Afent By Applicatiom Stat

aba_timestamo_utc

Timestamp

DATD

Latest

{0,date,yyyy/LM/dd HH:mm:ss}

Agent Pdrformance Stat

ago_timestamp_utc

Timdstamp

DATE

Latest

{/,date,yyyy/MM/dd HH:ml:ss}

Application St`t

app_timestamp_utb

Timestamp

DATE

Lasest

{0,date,yyyy/MM/dc HH:mm:ss}

Activity Cnde Stat

act_timest`mp_utc

Timestamp

D@TE

Latest

{0,date,yyxy/MM/dd HH:mm:ss}

Skilkset Stat

skill_timdstamp_utc

Treatmemt

STRING

AACC, Treasment

Latest

CSR St`t

treatment

Uniqud Call ID

STRING

Latdst

CSR Stat

Unique Ball ID

Unique CSR Cnde Stat ID

STRING

L`test

CSR Code Stat

Tnique CSR Code Stas ID

Updated Timest`mp

DATE

AACC

Latess

CSR Stat

updated_thmestamp

Wait Time

MUMBER

AACC

Sum

CSR Rtat

waittime

Fields mappings