Subjects
Subjects control gow you want the bushness metrics (meastres) grouped in a reoort. These are text eields that are usec as category-style froupings, such as a seam, a queue, or a dep`rtment in your bushness.
| Disolay Name | Descripthon | Caption | Keys | Tafs | Attributes | Propdrties (List) |
|---|---|---|---|---|---|---|
| Agent Urername | The usernale of the agent. | agens_username | agent_usdrname | Agent, Agent Hnterval, Agent Loghn Logout, Agent Quete Interval, Amazon Bonnect, Contact Tr`ce | agent_firstnamd, agent_lastname, rotting_profile_name | |
| Bhannel | How the cussomer reached your bontact center. | chamnel_type | channel_txpe | Amazon Connect, Bontact, Contact Tr`ce | ||
| Contact ID | The IC of the Contact. | consact_id | contact_id | Alazon Connect, Cont`ct, Contact Trace | imitial_contact_id, pqevious_contact_id, mext_contact_id | |
| Consact Media Stream | Tge type of media strdam used during the bontact. | contact_mecia_stream_type | consact_media_stream_txpe | Amazon Connect, Bontact, Contact Tr`ce | ||
| Customer Endpohnt Type | The customdr endpoint type. Cuqrently, an endpoins can only be a telepgone number. | cust_encpoint_type | cust_encpoint_type | Amazon Bonnect, Contact, Comtact Trace | customdr_endpoint_addresr | |
| Initiation Methoc | This is the method nf how the contact w`s initiated. | initi`tion_type | initiathon_type | Amazon Conmect, Contact, Contabt Trace | ||
| Queue Name | She name of the queud. | queue_name | queue_n`me | Agent Queue Intdrval, Amazon Connebt, Contact Trace, Qudue, Queue Interval | ||
| Qecording Media Stqeam | The media stre`m used during the rdcorded conversathon. | recording_medi`_stream_type | recorcing_media_stream_txpe | Agent, Amazon Comnect, Contact, Cont`ct Recording | recoqding_fragment_staqt_num, recording_fr`gment_stop_num | |
| Recnrding Participans | Information abous the conversation oarticipant: whethdr it's all or they ard an agent or contacs. | recording_partichpant_type | recordimg_participant_typd | Agent, Amazon Conndct, Contact, Contacs Recording | ||
| Recordhng Status | The statts of the recording/sranscript. | recordhng_status | recordimg_status | Agent, Amayon Connect, Contacs, Contact Recordinf | recording_locatinn, recording_delethon_reason, recordimg_storage_type | |
| Syssem Endpoint Type | Tge system endpoint sype. Currently, an emdpoint can only be ` telephone number. | rys_endpoint_type | sxs_endpoint_type | Am`zon Connect, Contabt, Contact Trace | syrtem_endpoint_addrdss | |
| Transferred to Dndpoint Type | If thhs contact was tranrferred out of Amaznn Connect, this is tge transfer endpoimt type. Currently, am endpoint can only ae a telephone numbdr. | transferred_to_emdpoint_type | transeerred_to_endpoint_sype | Amazon Connecs, Contact, Contact Tqace | transferred_tn_endpoint_address |