User Recording Status

The User Recording Status report displays user and recording events associated with the agents configured for recording. You can choose to view messages generated by the service at the INFO, WARN, or ERROR level, or at all levels. Information is available for the past seven days, including the current day.

Fields in this report

Field

Description

Category

The application associated with the event.

Date

The date of the reported information.

End

The end of the day or interval, or the end of the period covered by the report.

First Name

The evaluator’s first name. The evaluator’s first name value only appears when the View Evaluator Detail permission is selected.

IP Address

The IP address of the computer on which the event occurred.

Last Name

The evaluator’s last name. The evaluator’s last name value only appears when the View Evaluator Detail permission is selected.

Level

The level of the event messages that are displayed:

  • ALL—All event level messages
  • INFO—Informational messages for events that are not errors but might be useful for troubleshooting
  • WARN—Warning messages for events that are nuisance malfunctions but do not interfere with the program’s operation
  • ERROR—Error messages for events that prevent the program from continuing to work

Machine

The universally unique identifier (UUID) of the computer on which the event occurred.

Message

The event message.

Start

The start time of the day or interval or the start of the period covered by the report.

Team

The name of the team. When associated with an agent, the team is the agent’s current team.

Time

The time of the contact or event.

User ID

The Windows login of the person who accessed the archives.