View recording reports

For information about the standard QM and WFM reports that come with Calabrio ONE, and for instructions on how to run a standard report, see Standard reports.

NOTE   These standard Calabrio ONE reports show an agent’s current team, not the team the agent belonged to at the time a recording was made. Reports created with Data Explorer and the contacts listed on the Recordings page show the team an agent belonged to at the time the recording was made.