Log in to Calabrio ONE

The login page allows you to log in using your Calabrio ONE credentials or an external identity provider. Before a user can log in, an administrator has to create an identity for the user in Calabrio ONE. Administrators must navigate to Application Management > User Configuration > Users to create new users.

Video Overview: Login and Access (length 02:19)

Prerequisites

  • An administrator has created your user identity in Calabrio ONE.
  • You have received an activation email from Calabrio Support Services.
  • You have configured an external IdP, direct login, or multi-factor authentication. See Set up IAM authentication to learn how to configure an authentication method.

Procedures

Activate your Calabrio ONE account

  1. Follow the link provided in your activation email from Calabrio Support Services. The link directs you to reset your password on the Calabrio ONE login page.

  2. Enter a unique password that adheres to the password complexity requirements detailed below.

    IMPORTANT   The link in your activation email can only be used once, and it works for 24 hours. If you were not able to use the link in your activation email follow the troubleshooting procedure Troubleshoot log in issues for Calabrio ONE

Log into Calabrio ONE with your Calabrio ONE credentials

Follow this procedure if your organization does not use an external identity provider.

  1. Navigate to the Calabrio ONE login page based on your region.

    https://login.calabriocloud.com/

    https://login-eu.calabriocloud.com/

    https://login-aus.calabriocloud.com/

    https://login-ca.calabriocloud.com/

    https://login-uk.calabriocloud.com/

    https://login-sgp.calabriocloud.com/

    https://ae1.calabriocloud.com/

  2. Enter the email address associated with your Calabrio ONE account.
  3. Click Next.
  4. Enter the password associated with your Calabrio ONE account.
  5. Click Next. If successful, you are directed to Calabrio ONE.

Log into Calabrio ONE using your organization’s external identity provider

Follow this procedure if your organization does use an external identity provider.

  1. Navigate to the Calabrio ONE login page based on your region.

    https://login.calabriocloud.com/

    https://login-eu.calabriocloud.com/

    https://login-aus.calabriocloud.com/

    https://login-ca.calabriocloud.com/

    https://login-uk.calabriocloud.com/

    https://login-sgp.calabriocloud.com/

    https://ae1.calabriocloud.com/

  2. Enter your email address.
  3. Click Next.

  4. Click Company Login. You may see Direct Login and Company Login buttons depending on your organization.

    NOTE    You may be redirected to your organization’s external identity provider to authenticate your session. If so, follow the onscreen prompts to authenticate.

  5. Enter your password.
  6. Click Next. If successful, you are directed to Calabrio ONE.

Log into Calabrio ONE using multi-factor authentication

Follow this procedure if your organization uses multi-factor authentication.

  1. Navigate to the Calabrio ONE login page based on your region.

    https://login.calabriocloud.com/

    https://login-eu.calabriocloud.com/

    https://login-aus.calabriocloud.com/

    https://login-ca.calabriocloud.com/

    https://login-uk.calabriocloud.com/

    https://login-sgp.calabriocloud.com/

    https://ae1.calabriocloud.com/

  2. Enter the email address associated with your Calabrio ONE account.
  3. Click Next.
  4. Enter the password associated with your Calabrio ONE account.

  5. Calabrio ONE automatically sends an email to your account with a one-time password. Navigate to your email account and copy the one-time password located in the body of the email.

    IMPORTANT   The password expires in five minutes.

  6. Enter the one-time password on the Calabrio ONE login page.

  7. Click Next. If successful, you are directed to Calabrio ONE.

NOTE   If you do not receive a one-time password email within one minute, check your spam folder or work with your IT administrator to ensure the one-time password email from "[email protected]" is not blocked.

Passwords must conform to the following rules.

  • Must be a minimum of 8 characters.

  • Must contain at least one of each of the following.

    Uppercase letters
    Lowercase letters
    Numbers 0-9
    Special characters ! # $ % & ( ) , . / : ; = ? @ ^ ` |

  • Cannot contain your name or email address.

NOTE   Passwords do not expire.

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